ENGLISH FOR TOURISM

LECTURER :
SYAIFULLAH, S.Pd., M.Pd.

ARRANGE BY;

SASRIANA (1888203003)

ENGLISH DEPATMENT
FACULTY OF TEACHER TRAINING AND EDUCATION
UNIVERSITY LANCANG KUNING
FEBRUARY 2020

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 Preface

First of all, thanks to Allah SWT for God's help, we finished writing the paper in the calculated
time.
Porpuse in this paper is to fulfill the assessment given by Syaifullahi, S.pd., M.pd. as a lecturer in
Introduction to English for Tourism
I thank all the individuals who helped in the process of writing this paper. May Allah answer all
help and bless you all. We realize that this paper is still not perfect in its organization and
content. So hopefully criticism from readers can help be perfect in the next paper. Last but not
least. Hopefully, this paper can help readers to get more knowledge about how to be a good tour
guide.

Pekanbaru, may 26th, 2020

SASRIANA

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 TABLE OF CONTENT

Preface i

Table of Content ii

Chapter I Introduction 3

A. Background 3
B. Problem Formulation 3
C. Porpuse and Benefit 3
Chapter II Discussion 4
1. Ticketing 4
a. Type Ticketing 4
b. Start up 6
c. Managing ticket 8
2. Visiting Airport 10
a. Domestic flight 10
b. International flight 10
c. Airport division 11
d. E-money 12
3. Tour leader and Tour guide 13
a. Tour leader 13
b. Tour guide 13
c. TL VS TG 14
Chapter III Clossing 16

A. Conclusion 18
B. Suggestion 18
C. Blibliography 18

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iii
 CHAPTER I
INTRODUCTION

1.1 Background
Tourism is a rapidly growing industry in both developed and developing countries. Indonesia has
the potential and natural resources that are not yet included in the growth of the tourism sector.
To be able to strengthen the growth of the tourism sector, it must be able to utilize all the
potential beauty and wealth possessed by Indonesia. Utilization here is not changing the natural
resources owned by Indonesians but rather managing, preserving, and preserving them so that
they become tourist attractions. The role of the tour guide is very important and very determines
the success of tourists who will visit. With professional guides, visiting tourists will bring a good
impression. A good guide is usually used to guide and bring tourists to attractions
by paying attention to the charm, good manners and honesty. For this reason, tourists visit at
home or not other than objects, but equally important is the role of guides

1.2 Problem Formulation

As for some of the problems that can be formulated in the making of this paper are as follows.
1. What is the meaning of a ticket?
2. How to manage tickets?
3. Regarding the airport?
4. What is e-money?
5. the difference between tour leader and tour guide?

1.3 Purpose and Benefits

The purpose and benefits of making this paper are for readers:
1. Can understand and better understand about tickets
2. Can understand and better understand about the types of tickets
3. Can understand and better understand about airports.
4. Can know the function of e-money
5. Can understand and better understand about the difference between TL and TG

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 CHAPTER II
DISCUSSION

1. Ticketing
An airline ticket is a document or electronic record, issued by an airline or a travel agency, that
confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be
one of two types: a paper ticket, which comprises coupons or vouchers; and an electronic ticket
(commonly referred to as an e-ticket).
The ticket, in either form, is required to obtain a boarding pass during check-in at the airport.
Then with the boarding pass and the attached ticket, the passenger is allowed to board the
aircraft.
deciding on the best fare type to suit your needs can sometimes become a confusing choice. As
the Airfare Experts, we have all the inside knowledge to help you plan and decide if an 'open
jaw' or a 'double dip' flight is the right choice for your next holiday. Here is a simple airfare
terminology guide to explain the common airline .
a. ticket types, from the basic to the complex;
 One-Way Ticket
A one-way ticket is a single flight between two destinations. For example: a one way flight from
Brisbane to Sydney with no return date.
What is a Return Ticket?
A return ticket is a flight to a destination and back to the original departure point. For example:
Brisbane to Sydney and return back to Brisbane.
 Stop-Over
A stop-over is a scheduled break between flights lasting longer than 24 hours, at an in-between
point when flying to a destination. For example: flying Sydney to New York with a stop-over in
Los Angeles of more than 24 hours before continuing on to New York.
An exception to this rule is for travel entirely within Central America, where it’s considered a
stop-over when the next scheduled departure is more than six hours after arrival at the
intermediate point.
 Lay-Over

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A lay-over is when you have a ticket to a destination that has an enforced stop. Generally this
stop is to swap aircraft or mode of transport or to refuel the aircraft at a designated stop. It refers
to the time spent on the ground in-between flights. For example: you are flying Sydney to New
York via Los Angeles and you stop in Los Angeles for just a few hours before continuing to your
final destination.
 Open-Jaw Ticket
An open-jaw ticket allows travellers to fly into one destination and return to the original
departure point from a different destination. These tickets are particularly useful when travellers
wish to journey overland on a specific tour, take a self-drive holiday between different
destinations, or book a one way cruise. For example: flying Melbourne to Singapore and
returning to Melbourne from Bangkok
 Multi-Stop Ticket
A multi-stop ticket or a multi-city ticket is an individually tailored or pre-packaged flight
itinerary that allows travellers to stop off at multiple destinations before returning to their
original point. This includes 'double dip tickets' and 'triple treat tickets' (see below).
For example: flying Melbourne to Honolulu with a lay-over; on to Las Vegas with a lay-over;
returning from Las Vegas to Melbourne. These itineraries include a stop in each city and allow
you to see more destinations on the one ticket.
 Double Dip Ticket
A Double Dip ticket is a pre-packaged flight itinerary that allows travellers to stop off at two
destinations before returning to the original point of departure. Double Dip is a unique and
exclusive Flight Centre package deal and is carefully tailored to combine our most popular
destinations. For example: Sydney to Bangkok and Phuket, all in one ticket with a lay-over in
both Bangkok and Phuket for one low fare.
 Triple Treat Ticket
Similar to Double Dip,a Triple Treat ticket is a pre-packaged flight itinerary that allows
travellers to stop off at three destinations before returning to their original starting point. For
example: Perth to Kuala Lumpur, Madrid and London, with a lay-over at each location giving
you three great destinations rolled into one low fare.
 Round the World Ticket

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A Round the World (RTW) ticket is an individually tailored flight itinerary that allows travellers
to stop off on multiple continents or destinations, all while flying in one direction around the
globe and returning to their original departure point.To make the complete journey, travellers
might fly on different airlines that are either grouped together as an alliance or have special ticket
arrangements.
RTW tickets are either a fixed price, are calculated by the miles travelled, or determined by the
continents visited. Tickets are available in Economy, Business Class, First Class or in a
combination of different cabin classes. At Flight Centre, we have dedicated Round the World
experts to help build your ideal itinerary.
 Mixed Class Ticket
A mixed class ticket is an individually tailored airfare that allows travellers to fly in different
airline classes on different flights. For example: travellers could fly to Asia in Economy Class,
then fly from Asia to Europe on the longer flight in Business Class.
Mixed class is available via a combination of any Economy, Premium Economy, Business or
First Class airfare. Our dedicated First and Business Class experts can help with all mixed class
fare types to suit your needs.
 Airpass Ticket
International Airpass tickets are special fare tickets offered by certain carriers in specific
countries or regions. They allow the flexibility to travel around a country, region or continent
with multiple legs. For example: Star Alliance offer an Africa Airpass for between three and 10
flight segments on the one airfare, allowing you to fly between select airports at any time.

b. Start up

The development of digital technology is currently making it easier for various human activities,
including in terms of ordering plane tickets. If in the past you had to buy tickets offline at the
airline's office or through a travel agent, now ordering tickets can be done online, via a
smartphone. However, for those who are traveling for the first time using a plane and want to
book plane tickets both offline and online through the application, here is how:
How to order plane tickets offline
1. Come to a travel agent's place

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2. Make flight ticket reservations with destination routes and departure dates
3. Provide personal information and show identification cards such as KTP / SIM (make sure you
provide personal data information correctly)
4. Wait for a few minutes to make the booking process
5. The travel agent will give your ticket in the form of paper that is put into an envelope
6. Make payment in cash

Here are some applications for booking airplane tickets online based on Tirto's summary.:
 Traveloka
1. Download the Traveloka application
2. Select the flight ticket menu
3. Search for flights (start your search by entering flight details)
4. Select and order flights (flight details: airline names, ticket price schedules, etc.). you can see
on the search results page.
5. Fill in the contact and passenger data After selecting your flight, fill in the booking data that
can be contacted and the data of departing passengers. You can also add travel insurance directly
to your order.
6. Make payments A variety of payment methods are available, choose one that suits your needs.
7. E-tickets are sent After successful payment is received, we will send an official Traveloka e-
ticket to your email address within a maximum of 60 minutes.
 Tiket.com
1. Download the Tiket.com application
2. Select the flight menu
3. Search for a flight
4. Select the flight (Tiket.com displays the best deals from each airline on the flight route you
choose. Choose according to the schedule, facilities and price you want want)
5. Details of passenger data (completeness of passenger data also helps you in the comfort of the
trip. For that, do not forget to fill in the personal data of passengers who will depart completely
and correctly)
6. Payment (We have provided various payment methods for security and convenience of your
transaction Choose a payment method that suits your needs

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7. Delivery of airplane vouchers (after successful payment is received, you will receive an SMS
and e-mail containing an instant summary of airplane vouchers in a maximum of 60 minutes)
 Pegipegi
1. Download the Pegipegi application.
2. Select the aircraft menu
3. Search for flights (via your search on the front page of Pegipegi airplane tickets and enter
data-dat a flight needed)
4. Select the flight (on the search results page, you can immediately select the desired flight.
Press the "order ticket" button to book the flight.
5. Fill in the contact and passenger data (after selecting the flight, you must fill in the booking
data that can be contacted as well as the personal data of the passengers who are about to leave)
6. Make payment (select and click the payment method that suits your needs)
7. E-Ticket sent

c. Managing Ticket
1. Pay attention to where you are going
Your goal is to determine the best time to buy tickets to get the lowest price. If the route of your
choice is the route that is mostly served by airlines (especially low budget airlines), such as
Singapore, Kuala Lumpur, Bali, Yogyakarta, and Surabaya, then you must be smart to read
prices, because prices tend to fluctuate. So, if you find one price that you think is the cheapest
price you can get, then I recommend that you buy the ticket right away.
But if the route you choose is a route that is not served by low budget airlines or is not a "busy"
tourist route, such as Banjarmasin, Belitung, Tanjung Pinang, and Banda Aceh, then whenever
you buy a ticket, whether two months, one month , or even one week before departure, the price
will not show a significant difference. Why? Because the airlines serving this route implement a
year-round fare system, which means the price of airline tickets will be more or less the same
throughout the year, except for high season, such as Eid and year-end holidays.

2. Pay attention to the airline you choose

After choosing a route, pay attention to the airlines that serve the route. The tendency, Low Cost
Carrier (LCC) prices are cheaper if ordered in advance, and increases dramatically if ordered

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only a few weeks or several days before departure. While full-service airlines tend to apply year-
round fare to the price of their airline tickets so that they are more or less the same throughout
the year. In fact, sometimes, the price of a full-service plane ticket can be cheaper than the LCC
if we buy it closer to the day of departure.
A few tips if you use Lion Air, monitor the price frequently. Because based on my experience,
Lion Air is one of the airlines that most often experience price changes. Within a day, Lion Air
can change its price 2 to 3 times, usually in the morning, afternoon, and midnight. But, if you
routinely monitor price movements, the trend will be read. Usually, they will use the same price
range, only distinguished in flight hours. If the flight you are looking for suddenly increases in
price, don't rush to buy right away because you think the price will continue to rise. On the
contrary, try to wait and see the next few days. If you see the price range between one flight and
another flight has increased, then you can buy the ticket at that time, because it means the base
price is already higher than before.

3. Pay attention to the travel period, also your day of going and going home
Weekends, long weekends, and holiday seasons are always expensive. So, try a vacation in the
low-season period, like September-November and February-April. In addition to the holiday
period, departure and return days determine the price of your ticket. The combination of Friday-
Sunday, Friday-Monday, Saturday-Sunday, or Saturday-Monday is the most expensive
combination. If you want to find cheap prices and want to outsmart your office leave, I suggest
trying a combination of Tuesday-Thursday, Wednesday-Friday, Saturday-Tuesday, and Sunday-
Wednesday.

4. Pay attention to your departure date

After selecting the day, pay attention to your departure date too. Because from the results of my
observations over the past 3 years, airplane ticket prices in the 20s tend to be cheaper than the
beginning or mid-month. This could be because the airline considers that the 20th is an old date
and the condition of the wallet is thin, so the possibility of people to travel a little. As a result,
airlines also provide low prices in this period so that their seats are filled.

5. Learn trends in airline promos

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Follow the airline newsletter, like and follow airline social media accounts, and learn about the
trends. Learn when these airlines issue promos and types of promos. From this study, you will
know, when you find a ticket that looks cheap, you can consider whether this is the right time to
buy a ticket, or the promo period will arrive soon? Or you can also see flight ticket offers from
Indonesia to various destinations around the world here.

6. Know the average prices and the lowest price benchmarks offered by airlines
From the results of your observations and lessons, you will know the lowest limit of the price
that the airline can offer. So when you find a cheap price, you can know whether you really get
the lowest price, or you can get a cheaper price again. The trick is to diligently look at prices,
both during the promo period, or not.

2. Visiting airport
a. Domestic flight
A domestic flight is a form of commercial flight within civil aviation where the departure and the
arrival take place in the same country.
Airports serving domestic flights only are known as domestic airports. Some international flights
may be cheaper than domestic ones due to the short distance between the pair of cities in
different countries, and also because domestic flights might, in smaller countries, mainly be used
by high paying business travellers, while leisure travellers use road or rail domestically.
Some smaller countries, like Singapore have no scheduled domestic flights. Domestic flights are
the only sector of aviation not exhibiting a global long term growth trend due to many smaller
countries increasingly replacing short domestic routes with high speed rail, that said, most of the
busiest air routes in the world are international flights.

b. International flight
An international flight is a form of commercial flight within civil aviation where the departure
and the arrival take place in different countries.
An important difference between international and domestic flights is that, before boarding the
aircraft, passengers must undergo migration formalities and, when arriving to the destination

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airport, they must undergo both immigration and customs formalities, unless both the departure
and arrival countries are members of the same free travel area, such as the Schengen Area.
Airports serving international flights are known as international airports.

c. Airport Division
An airport is a place where airplanes can land or take off. Most airports in the world have only a
long strip of level ground called a runway. Many airports have buildings which are used to hold
airplanes and passengers. A building that holds passengers waiting for their planes or luggage is
called a terminal. The sections between planes and the terminal are called "gates". Airports also
have buildings called hangars to hold planes when they are not used. Some airports have
buildings to control the airport, like a control tower which tells planes where to go.
An international airport is a large airport that airplanes can use to fly to and from other countries.
A domestic airport is an airport which is usually smaller and only has airplanes coming from
places in the same country. Most international airports have shops and restaurants for airplane
passengers to use.
An airport used by the military is often called an air force base or airbase. An aircraft carrier is a
floating airbase.
 Check-in airport
1. After making an order, you will be sent an e-ticket through the e-mail address that you
registered to order airplane tickets to be printed and taken upon departure at the airport. You are
free to decide whether you want to buy airline tickets or just for one trip in accordance with the
itinerary you have designed.

2. know the airline you are using for travel and pay attention to the airport airport terminal.
When you enter the airport terminal, all you have to do is show the plane ticket that you have
previously purchased. Prepare a ticket in a small bag specifically put a cell phone and travel
documents such as identity cards, passports and plane tickets so you do not waste time looking
for it again at the airport when you want to Check In.

3. Carry luggage as needed, because at the airport you will pass the item check three times,
starting from the first layer before going to the check-in counter and the second and third layers

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just before entering the boarding room. Separate valuable items into separate bags that can be
carried into cabin luggage or stored in a handbag that you can carry in the cabin. Also make sure
you pay attention to baggage quota that has been determined by each airline.

4. do check-in at the airline counter you want to board. Prepare your KTP and plane tickets that
have been printed. If you still don't understand where your flight check-in counter is, the nearest
airport clerk will be happy to inform you. After checking in, you will get a boarding pass (a
ticket to enter the plane). Your boarding pass will display the seat number and gate for your
flight departure.

5. At the check-in counter, you must prepare a bag that you will put in the trunk of the plane.
Place the bag on the scale next to the officer, and your bag will be given a special label and proof
of the bag number that the bag enters the baggage. Do not lose the proof of this bag number
because it will be useful when you will take the bag at the destination airport.

6. After checking in, you can immediately enter the boarding room separated by a gate. Sit at the
gate listed on the boarding pass. Just ask the officer if you are not sure. In the boarding room,
you can wait for the flight and to find out the status of your flight arrival, pay attention to flight
information and flight numbers to be announced by the officer.

7. get on the plane and double check your seat number. If your seat is in the starting number
order, go up from the front door. And vice versa, if your seat has a middle number to the end,
just go up from the back door. If you carry a small suitcase that fits in the trunk of an airplane,
you can immediately place it in the cabin luggage above your seat. If you only carry a small
handbag, no need to put it in the cabin, you can lap it while sitting. Finished putting the bag in
the cabin luggage, sit down and wear your seat belt.

8. Arriving at the airport of the destination city, take off your seat belt until the plane completely
stops. To take the bag deposited in the baggage of the aircraft, you must immediately go to the
baggage claim according to your flight number and show the proof number of deposit to the
officer. In order to facilitate the bag collection, preferably in the city of departure, you have

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given a special mark or luggage tag on the bag you left or choose a striking color of the bag and
suitcase.

d. E-money
E-money is a form of digital money, where e-money functions to move the data balance of
money contained in our e-money to a computer or sales information system, so that the goods we
want are purchased without spending extra cash.
people who no longer use cash to get cash, e-money or even through gadgets.

Types of E-money;
E-Money itself has 2 different types. Before you decide to buy E-Money, let's know the different
types!
 Prepaid Software
E-Money type of Prepaid Softaware is often also referred to as Digital Cash. The value of money
in E-Money will be stored on a PC's hard disk. Transferring the funds themselves can be done
through the internet network. In essence, like making transfers online.
 Prepaid Card
Prepaid Card or Electronic Purchase, is an E-Money whose value for money is stored in a chip
that is implanted on the card. Examples of Prepaid Cards are BCA Flazz, Mandiri E-Money,
Brizzi, and BNI Prepaid.

How to use e-money;

-Toll Gate in Manual Substation Hand over the E-Money card to the toll cashier The card will be
affixed to the reader in the toll booth Transaction is successful, the E-Money card balance is
reduced according to the applicable toll rate

-Toll Gate in the Automatic Substation

Paste the card in the reader on the GTO machine Transaction is successful, the Mandiri e-money
card balance is reduced according to the applicable toll rate

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-Toll Gate at the E-Tollpass Station
The car drove at a speed of around 10km / hour The transaction was successfully marked as
many as 2x beeps. The doorstop will open automatically and the Mandiri e-money card balance
decreases according to the applicable toll tariff.

-Bus Ticket
Stick the Mandirie-money card to the reader at the bus stop / bus. Transaction is successful, the
Mandiri e-money card balance is reduced according to the prevailing bus rate.

- Parking
Hand over the Mandiri e-money card to the parking cashier. The card will be affixed to the
reader in the parking post Transaction is successful, the Mandirie-money card balance is reduced
according to the applicable parking rate.

3. Tour Leader and Tour Guide

a. Tour Leader
is the tour group leader who takes care of all the participants' needs during the tour, because the
responsible company will definitely use TL from their own company, which is one of the
employees in the tour division of the company concerned, who was previously very familiar with
the tour program he will lead.
The Tour Leader is in charge of the Tour Guide, Local Guide, Driver and Co Driver, and must be
solid with these 4 elements, in addition to being able to be solid also with the head of the
committee if the tour group is from one company, institution, etc.

b. Tour Guide
is someone who is assigned to guide / guide the trip during the tour, during the trip a tour guide
is responsible to the tour leader, and the tour guide must explain the tour program to be carried
out and guiding about the area traversed during the trip , both its history, tourist objects and other
important things conveyed to guests. And when the group arrives at the tourist attraction, the tour
guide is not entitled to guiding and is only allowed to direct the participants to the tourism object

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and the guiding task is left to the Local Guide of the local tourism object. A good tour guide has
a license and KTA, but that does not guarantee the professionalism of the tour guide itself.

c. the difference between tour leaders and tour guides;

difference Tour Leader Tour Guide
general A Tour Leader whose main a Tour Guide has the
task is to lead the group so responsibility to provide a
that the tour can take place complete explanation of the
smoothly destinations visited by groups
of tourists.
At airport TL will stand by at certain TG job is to pick up tourism
meeting points, coordinate at the airport and tell him
with customers, all customer what activities to do
needs, manage goods, if there
is an airport porter, TL will
usually submit to the airport
porter. if not, TL's duty is to
manage customer goods if
there is no porter available,
TL must be clever for time to
manage goods and check in
time
At tourism object 1. Together with participants 1. Provide information to
go to the tourist attraction. participants about the
2. Accompany participants in attractions to be visited
tourism objects. 2. Conveying rules /
3. When the time for visiting regulations on attractions
the tourism object is finished including the length of time
a Tour Leader (TL) of the visit.
announces that the 3. Inform the education
information for the group will contained in attractions and
immediately gather on the give a good impression

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 bus.
4. If after announcing the
participants have gathered but
there is still a shortage of
participants who have not yet
gathered, the Tour Leader
(TL) is obliged to look for
these participants to make
time effective so that it does
not affect the determined
schedule.
At Restaurant 1. Check the preparations and 1. welcome the group when
menus that are served at the they arrive at the restaurant
meal. 2. provide information about
2. Inform the cathering if typical food in the restaurant
there is a menu that is lacking 3. provides a pleasant
or exhausted in the meal. atmosphere
3. Allow meals to tour
participants who have not
enjoyed eating or because
they have other activities
before they enjoy eating.
4. When meals are served
with a box a Tour Leader
(TL) is tasked with
distributing boxes and
drinking to each participant.
5. When the meal is over the
Tour Leader (TL) is obliged
to inform the group to return
to the bus to continue the

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 journey back.
6. The tour leader is not yet
allowed to eat if all the groups
have not yet eaten.
On the Bus 1. Lead the prayer and give an 1. Deliver and inform about
opening greeting while travel schedules and travel
introducing the Travel Bureau times at each location or
(BPW) which is believed to transit point that will be
deliver the tour. visited clearly and can be
2. Introducing the name of understood by the whole
Tour Leader (TL) and Crew group.
Bus (Driver and Co Driver) as
a team that always faithfully 2. tell the place of each passed
accompanies the tour. during the bus
3. Deliver the existing
facilities on the bus and the
facilities provided by BPW on
the bus, for example: P3K,
Softdrink, Audio Visual,
Recleaning seat, Air
Conditioner etc.

4. Assist participants in the

group if on the way
experiencing health problems
such as land sickness, colds,
headaches etc.
5. Remind the group to
always keep their luggage and
help to place it in a neat
division.

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 6. Distribute snacks or
souvenirs to all groups.
7. Lead Game Games on the
bus

CHAPTER IV
CLOSING

A. inference
An airline ticket is a document or electronic record, issued by an airline or a travel agency, that
confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be
one of two types: a paper ticket, which comprises coupons or vouchers.
Some international flights may be cheaper than domestic ones due to the short distance between
the pair of cities in different countries, and also because domestic flights might, in smaller
countries, mainly be used by high paying business travellers, while leisure travellers use road or
rail domestically.
E-money is a form of digital money, where e-money functions to move the data balance of
money contained in our e-money to a computer or sales information system, so that the goods we
want are purchased without spending extra cash.
An airport is a place where airplanes can land or take off. Most airports in the world have only a
long strip of level ground called a runway

B. advice
we must preserve the nature of Indonesia so that tourism potential is maintained. and the most
important requirement for being a tour guide is "responsibility"

C. Bibliography
https://www.oreilly.com/library/view/rt-essentials/0596006683/ch01.html
http://repository.umy.ac.id/handle/123456789/8303
https://studipariwisata.com/referensi/3-perbedaan-tour-leader-dan-tour-guide/

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