Read the following complaint letter and complete the sentences with the specific information provided in the

box.

Excel Comp
2340 Palm Road
London, WC9K 3CIV
Tel/fax 0315674

January 10, 2018

Paul Hall only 1,750 units

General Manager
Complete Printing Supplies on January 16, 2018
Brunswick Square a total of 2,000 units
London, WC5N 1AX
the transaction code 1234567
Ref: Incomplete delivery
on January 8, 2018

Dear Mr. Hall,

I would like to call your attention to your first delivery of Laserjet printers set
_________________under ________________. Our records show that
_______________were delivered on the said day as stated in the delivery form and
checked by our staff.

As per our contract, _____________________________were supposed to be

delivered on the first delivery date. I regret to inform you that your company was not
able to follow the said agreement. The incomplete delivery has already caused some
delay in our projects. As such, I request that you immediately act on the problem and
deliver us the lacking units together with the second
delivery_______________________.

I hope there will be no more drawbacks in fulfilling this task.

Thank you. I look forward to your full cooperation.

Sincerely,

Jane Wales

Glossary:
As per our contract: sesuai kontrak kita As such:dengan demikian Lacking units: unit-unit yang
kurang drawback:kekurangan
Complete the following reply to the above complaint letter. Choose the sentences from the box.

Complete Printing Supplies

Brunswick Square
London, WC5N 1AX

January 12, 2018

Jane Wales
Excel Comp
2340 Palm Road
London, WC9K 3CIV

Ref: Incomplete delivery

Dear Ms. Wales,

_____________________________on January 10, 2018 about incomplete delivery of your ordered

Laserjet printers set.

______________________________created by our error. I am afraid _____________________. We take

great care to ensure that important matters such as this are properly handled and will not happen again.

In light of this, we have decided to give you 10% discount of the total amount of your ordered items, and
the lacking units of the printers will be sent by special delivery on January 14, 2018.

Once again, please accept our sincere apologies. ______________________________________________

Should you have any further cause for concern, please do not hesitate to contact me.

Best regards,

Paul Hall

General Manager

I am writing with reference to your complaint.

Firstly I apologize for the inconvenience

there was a mix-up over your order.

We hope that this will provide a basis for continuing our relationship.