I.

ESSAY
Directions: Compose well-organized and thorough essays that answer the assigned questions
with clarity and thoughtfulness. (5 points each)
1. What is the Role of a Manager?

2. What is the Responsibility of the Supervisor?

3. How each Hotel is classified?

4. Characteristic of the Hospitality Industry

5. What is the different between the Hotel and Motel?

II. Directions: Name of Hotels classified as 5-star hotels

5-Star Hotels in the Philippines

1. _________________________
2. _________________________
3. _________________________
4. _________________________
5. _________________________

III. IDENTIFICATION
Directions: Identify what are being described in the following statements. Choose your answers
inside the box and write them on the blanks provided before the numbers.
Hospitality Management, Operations, Career Opportunities, Entry Level Management position, Hospice,
Staffs, Educational Requirements, Qualification and Employer Assessment,

Manager, Supervisor, Hospitality, Complaint’s, Guest Satisfaction, General Manager, Security

_______________1. The term for medieval house rest for travellers and Pilgrims
_______________2. It involves planning, organizing, directing, and controlling of human and material resources within
the lodging, restaurants, travel and tourism, institutional management, recreational management, and
meeting and convention planning industries.
_______________3. They share the management problem of providing food and shelter. Problems that include providing
heat, light and power, cleaning and maintaining the premises, overseeing employees, and preparing
and serving food in a way that PLEASES THE GUEST.
_______________4. The hospitality profession are among the oldest humane professions, and they involve making guest,
client, member or resident feel.
_______________5. Until the late 1950’s management personnel in the hospitality industry were not normally college
educated. Those interested in hospitality management typically began their career by taking lower
level jobs to learn the business and eventually worked their way up through the organization.
________________6. Today, those starting careers in hospitality management are more and more likely to have some
formal education obtained in one of the post-secondary programs developed over the last thirty
years to prepare men and women for hospitality careers.
________________7. Whether they have earned certificates, diplomas, or degree at the associate, baccalaureate or
graduate level the growing numbers of hospitality managers and management trainees have studied
formally to prepare them for their chosen careers.
________________8. In restaurants and similar foodservice operations, analogous positions might carry such titles as:
Manager, Management Trainee, Assistant Manager, Dining Room Manager, Steward, Bar
Manager, Banquet- Manager, and Service Staff.
________________9. Some of the factors commonly considered when assessing potential candidates include: Attitude
and Character, Communications Skills, Skills and Experiences
________________10. A word derived from the Latin word “Hospitare,”meaning “to receive as a guest.” It is an act of
providing food, beverages, or lodging to travelers.
________________11. Experience in the field is still an important consideration to many employers, and a number of
students have found that good work experience gained while attending classes has been
instrumental in their finding good jobs after graduation. Potential employers are typically more
inclined to offer good starting jobs to students with valid work experiences behind them.
________________12. A manager wants to make the guest feel welcome. This requires both friendly manner on your part
toward the guest and an atmosphere of liberality and good will among the people who work with
you in serving the guest.
________________13. Head of the Large Hotel
________________14. What is the Meaning of HRS?
________________15-20. Full name of ALL your HRS Teacher

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