Hotel departments and their

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rooms after reservations office closed at 6:00p.m.
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Also,it should apply the yield management that is upselling
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shortly notice when the demand of room is high.
#: To maintain balanced guest account
 The office should make use of the property management
systems(PMS) and point-of-safe terminals(POS) to open a
guest account for each customer and post all
charges from the departments.
This means that guest charges from the various outlets are
directly debited to the guest’s account and payment can
be received on guest check out or transfered
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#: To offer service such as handing mails,faxes,messages
and hotel information
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so the front dest employees should have enough knowledge
about the hotel. The front desk is staffed throughout the
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to note things and check on the log book to see if there is some
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check-ins and take reservations.
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Since some guests may be shopping for the best value, it
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hotel rooms for the maximum dollars and avoid guest Pat
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such as telephone, corporate 1-800 numbers, travel
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reservations system interfaces with the hotel’s re
inventory and simultaneously allows reservations
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personnel.
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 #: Confirmed reservation
It is a reservation made with sufficient time for a comfirmation slip
including confirmed dates,types of room booked,
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It is to return to the guests by mail or fax so that
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sell the room to others.
 #: Guaranteed reservation
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ensure the payment of the room.
 The guest choose to have guaranteed reservation
has the promise from the hotel to provide room
even if the guest arrive late. However, if the guest
does not show-up, the hotel will charge him for one
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 SURO ME eee MUM CN HINT TNA em eo CLATL eT
housekeeper are as follows:
#: Leadership of people, equipment, and supplies.
#: Cleanliness and servicing th eguest rooms and public areas.
#: Operating the department according to financial guidelines
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and its image. They Mg the special to a Cro
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assist the guests with a board range of service,
such as restaurant reservation, advice on local
activities, tickets to show or VIP’s wis —hCcLuh
and special request. ——————
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ection and loss prevention. A
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ng the suspicious behavior and y appl
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a ripen ines two-way radios, closed-circuit television
cameras, smoke detectors, fire alarms and electronic key cards etc.
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photographs to all employees. The guests can contact with
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