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Int. J. Appl. Math. Stat.; Vol. 38; Issue No. 8; Year 2013,
ISSN 0973-1377 (Print), ISSN 0973-7545 (Online)
Copyright © 2013 by CESER Publications
Maritz, Alex
Faculty of Business and Enterprise
Swinburne University of Technology
PO Box 218 Hawthorn, VIC 3122, Room AGSE 304
Email: amaritz@swin.edu.au
Shieh, Chich-Jen
Department of International Business, Chang Jung Christian University
396 Chang Jung Rd., Sec.1, Kway Jen, Tainan 71101, Taiwan, R.O.C
Email: charles@mail.cjcu.edu.tw
(Correspondence Author)
ABSTRACT
The development of automobile industry in a country represents the industrial standard of
the country that the quantity of automobiles in a country could be treated as the indicator of the
living standard. It is why the industrial countries would commit to the development of automobile
industry. With the automobile industry performance in 2007-2009 as the research bases, this
study integrates Data Envelopment Analysis (DEA) and Malmquist Productivity Analysis to
measure the total efficiency (TE), pure technical efficiency (PTE), and scale efficiency (SE) of
nine automobile businesses in Taiwan for the manufacturers to further improve the operating
efficiency. The empirical results show the average total efficiency being 0.89 in the three years,
when Kuozui Motors presents the best performance on total efficiency, pure technical efficiency,
and scale efficiency, while Sanyang Industry the worst. With Sensitivity Analysis and Slack
Variable Analysis, this study proposes several suggestions for the rest automobile businesses
to improve the operation toward the permanent optimal scale.
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Abstract- During the last decade, the advancement in production and management systems has revolutionized the
automobile industry. The industry has witnessed the opening up and growth of several emerging markets. The
automotive industry is now facing new and pressing challenges. Globalization, digitalization and increasing competition
in the market are changing the face of the industry. Size of the organization is no longer a guarantee of success. Only
those companies that find new innovative techniques to create value can prosper in the future. The purpose of this paper is
to present a short overview of the automotive industry today and highlight challenges that are faced the industry. We are
also going to overview Toyota’s dominance in the US market, strategies used by them and how they were able to overcome
the challenges and competition they faced in a foreign market, and how upcoming automobile companies can use Toyota’s
strategies to grow in the current market.
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Journal of Research in Marketing
Volume 3 No.2 October 2014
2.4 PERVASION OF AUTOMOBILES WITH CRM helps a company become focused on customer
DIGITAL TECHNOLOGY requirements.(Jain & Garg, 2007)
In 2002, digital technology in cars already averaged 22 3.3 CORE COMPETENCY MANAGEMENT
per cent of the total value of a car, with a forecasted
increase to 35 per cent of the total value in 2010. The It is the combination of pooled knowledge and technical
integration of hardware and software into automobiles capacity that allows a business to be competitive in the
might have increased the functionality of the car but has marketplace. Core competency management allows a
increased the complexity of the machine. This company to focus on its internal strengths and become
complexity results in overstrained car development more variable and resilience by entering into strategic
departments, product failures, a cost explosion with partnerships with suppliers with competencies in new
respect to guarantee and warranty costs, and impact on technologies or niche operations. (Jain & Garg, 2007)
customer satisfaction. (Jain & Garg, 2007) 3.4 SOFTWARE MANAGEMENT
2.5 INCREASED PRESSURE FOR INNOVATION Software management is a key to making a company
AND FLEXIBILITY IN DEVELOPMENT AND focused on software standardization and strategic
MANUFACTURING partnerships, which helps the business to become
Development departments are not just overburdened by variable and resilient. (Jain & Garg, 2007)
the complexity of digital technology, but also by the 3.5 QUALITY MANAGEMENT
shortening of product lifecycles. Another aspect is the
increasing number of parallel development projects Helps the business become a cross functional and cross-
since companies develop more and more niche models company concept over the whole value-add chain. This
for special target groups. This certainly requires the use in turn helps ensure that company will grow to their
of new development techniques such as virtual reality. maturity in resilience. (Jain & Garg, 2007)
For example, this technique enabled BMW to shorten the 3.6 PRODUCT DEVELOPMENT MANAGEMENT
development time of its Z4 model to just 30 months.
(Jain & Garg, 2007) Managing product development together with a focus on
broadening competencies in new technologies will help
3. THE CHALLENGE OF COMPETITIVE enable organization to become more variable by the
ENVIRONMENT optimization of collaborative engineering. Increased
resilience can be achieved by standardized processes and
The question of how a company can remain the extended use of virtual testing. Decentralized and
competitive in the face of the unexpected and fast regionalized development activities will help to increase
transformations taking place in the automotive industry is responsiveness to customers’ desires. (Jain & Garg, 2007)
very important. The only way to succeed is by being
focused, responsive, variable and resilient, which can 3.7 EXPANSION MANAGEMENT
be accomplished by converting to an on demand Management of expansion into new geographies and
company. Adapting to the ever- changing environment cultures require that are focused on the requirements in
has become the core business requirement, having these new markets and responsive to changing market
problem-solving tools and methods to be identified, conditions and requirements. (Jain & Garg, 2007)
selected and implemented as fast as possible. Focused,
responsive, variable and resilient are different behaviours 4. TOYOTA’S ENTRANCE INTO THE
required to become more adaptable behaviour’s whose
features correspond with the exigencies of the business UNITED STATES
objective. Transforming t h i s analogy to business, a car This is an exploration of Toyota’s entrance into the U.S.
manufacturer has seven major strategic levers to enable market during the 1960s-1970s. Toyota’s success was a
such adaptive behaviour. result of a significant cost advantage over its American
3 . 1 BRAND MANAGEMENT competitors. Toyota’s cost advantage was the result of its
innovative Toyota Production System (TPS). Detroit
The function of marketing that implements techniques to carmakers were unwilling to adapt new manufacturing
increase the corporate value of a product line or brand techniques and therefore lost tremendous market share.
over time. Brand management strategies help the By 1982, 30% of the cars sold in America were Japanese
companies to focus and differentiate its products from cars.
the competitors. (Jain & Garg, 2007)
5. A BRIEF HISTORY OF TOYOTA
3.2 CUSTOMER RELATIONSHIP MANAGEMENT
Toyota began work on small car, a niche that was
It relates to all aspects of interaction that a company has neglected by Detroit. Toyopet was introduced in 1947.
with its customer, whether it is sales or service-related. They then reinvested profits from small cars into research
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Volume 3 No.2 October 2014
and development.In 1957, Toyota performs its first Before Toyota, Volkswagen was the dominant foreign car
American road test. The modified Toyopet performed supplier in the United States. They had 60% of foreign car
poorly, failing the road test due to heat and vibration. market in America in 1968. The Volkswagen Beetle was
Toyota then started from scratch and by 1960 Toyota the best-selling foreign car in America until Toyota
introduced a new Toyopet that could withstand American Corolla took that spot in 1975 and overtook Volkswagen
conditions.After further Research and development exactly how they overcame American car companies
activities Toyota introduced Corona, in 1965 and was able using superior production methods and the great cost
to sell over six thousand models in the same year. Toyota advantage it had from its Toyota Production System.
then introduced the smaller Corolla in 1968, hoping that Volkswagen also stuck with Beetle for far too long.
by introducing a smaller car they will differentiate Whereas, Toyota was coming out with more powerful
themselves from Detroit cars, which at the time are big cars that did not have the vibration problems some people
heavy cars loaded with horsepower and options. By experienced with the Volkswagen Beetle.An important
entering the American market with small cars, they were role played by a weak Japanese yen helped Toyota sell
able to prevent head-on competition with the leading more cars than Volkswagen. At the time of Toyota’s
American car companies. They had a first mover invasion of the American market in 1965, the Japanese
advantage in their small cars and were able to achieve yen was relatively weaker against the dollar than the
terrific economies of scale in this category.Toyota’s German mark, making Japanese currency and Japanese
pricing was geared towards lower to middle class goods cheaper in America than German currency and
customers and not the customers who are buying cars goods. Increasingly, more of the dealers that sold
loaded with expensive options. Volkswagen were selling either Toyota or Nissan. (The
reckoning,437)
6. BARRIERS TO ENTRY
7.4 BUYER BARGAINING POWER
One barrier to entry into the U.S. market was the
reputation of low quality Japanese cars.In the 1950s, Rental car dealers would have some sway over car prices
American car companies had huge economies of scale.To when they bought large quantities of Toyota cars but not
overcome these barriers to entry, Toyota hired enough to affect overall prices. (The reckoning,437)
manufacturing and quality control consultants from the 7.5 SUPPLIER BARGAINING POWER
United States.By 1964, the Toyota Production System has
resulted in economies of scale. The Japanese car Hypothetically, if steel was monopolized, suppliers would
companies produced cars more cheaply. American car extract a lot of the profits from car companies, however
companies were now suffering from a first mover there were many suppliers, so supplier bargaining power
disadvantage.(The reckoning, 308) was negligible.
(The reckoning,437)
7. INDUSTRY ANALYSIS
7.6 SUBSTITUTES
7.1 RIVALRY IN JAPAN
Local transport or mass transit is a substitute to cars if you
There was rivalry between Nissan and Toyota before even live in a big city. Many people still prefer to drive instead
Toyota had entered the American market resulted in a of taking buses, subways, or taxis. (The reckoning,437)
great cost advantage for Toyota over American car
companies. The rivalry for market share in Japan was 7.7 COOPERATION BETWEEN COMPANIES
fierce, with both Toyota and Nissan looking for ways to There were very few instances of cooperation between car
cut their costs and make better cars at the same time. companies. No instances of collusion to fix prices. The
Toyota and Nissan saw increased market share in Japan as competition was fierce to lower the car prices and
another way of speeding up the learning curve: whoever increase quality.
produced more cars would learn faster how to produce (The reckoning,437)
better, cheaper cars. (The reckoning,437)
8. INTRODUCTION OF ENERGY
7.2 RIVALRY IN THE UNITED STATES
EFFICIENT CARS BY TOYOTA AND
Detroit attempted to build small cars but was unable to HONDA
sell their cars. Ford introduced the Maverick in 1969 and
the Pinto in 1970, while the GM introduced the Vega in 8.1 OIL CRISES OF THE 1970S
1970. Although American small cars were cheap, they Cheap oil became very important to the Post-War
were not as reliable as the Japanese cars. American car expansion. Japan was more oil conscious than United
companies were now seen as getting sloppy about quality. States. They imported every drop of oil it was going to
(The reckoning,437) use, unlike the United States, which had large oil reserves
7.3 RIVALRY WITH VOLKSWAGEN IN THE of its own. Around 1970, Japan had predicted some kind
UNITED STATES of oil crisis due to the instability in Middle East and
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Journal of Research in Marketing
Volume 3 No.2 October 2014
started gearing economy to conserve and limit their oil [2] Blenkhorn, D. L., & Fleisher, C. S. (2005).
consumption. This is when Japan companies like Toyota Competitive Intelligence and Global Business.Greenwood
started designing energy efficient cars. In 1973, oil prices Publishing Group, 292.
quadrupled and the American car companies did not adapt [3] Banker, R. D., Khosla, I., & Sinha, K. K.
to new oil prices, assuming that the crisis would pass and (1998). Quality and Competition. Management
did not build energy efficient cars like the Japanese. After Science, 44(9).
the second oil crisis of 1978, Detroit was in serious [4] ANDERSON, P. (1986). David Halberstam ,
trouble, with Japanese cars capturing 25% of the The reckoning: The challenge to America's greatness,
American car market. American citizens now preferred William Morrow & Co. Inc., New York (1986) 640
energy-efficient Japanese cars to the gas-burning pages. Journal of The American Academy of
American cars. (The reckoning, 39) Dermatology. doi:10.1016/S0190-9622(86)80064-0.
[5] Hampson, I. (1999). Lean Production and the
8.2 TOYOTA’S UNIQUE DEALER NETWORK IN
Toyota Production System Or, the Case of the Forgotten
THE UNITED STATES
Production Concepts. Economic and Industrial
Toyota saw dealers as true customers of the company. Democracy. doi:10.1177/0143831X99203003
They believed if dealers were strong, the company would [6] Chow, I. (2002). Business Strategies: An Asia-
succeed. So they hired people who were hungry for the Pacific Focus. Prentice Hall.
opportunity and had been around cars all their lives. [7] Garvin David A.Managing Quality: The
These were the type of people who could never have Strategic and Competitive Edge (1988) (The Free Press,
afforded a Ford dealership. Toyota gave these dealers New York)
18%-20% of gross profits to induce them to sell Toyota
cars whereas the American car companies only gave 12%-
13% of gross profits to their dealers. (The reckoning, 39)
9. CONCLUSION
Toyota used the cost advantage of the Toyota Production
System to invade U.S. market. The TPS system used less
of everything- less human effort in the factory, less
manufacturing space, less investment tools, and half the
engineering hours to develop new products compared to
American and European manufacturers. Automobile
industries that have newly entered this market can study
and use Toyota’s entrance, growth and dominance in the
United States as president in planning and implementing
their growth and development strategies. They should
understand the importance of investing in a strong
production system which can cut down labour and other
unnecessary costs. They should study the geo
demographics of the country before they enter their
market, form a strong network in the country they want to
start production and distribution, and develop strategies to
over shadow their competitors. They should also
understand the importance of market forecasting and have
an up-to-date research team that can help make accurate
and bold decisions. These strategies can help upcoming
automobile companies grow rapidly in the early stages of
their business cycle and can improvise on their strategies
once they have a strong platform.
10. REFERENCES
[1] Jain, S., & Garg, R. K. (2007). Business
Competitiveness: Strategies for Automobile
Industry. Indian Institute of Management Kozhikode.
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