Macro Perspective of Tourism and Hospitality

(Job Opportunity)
CANADA
Ferrer, Christopher Joe M. H1T

Hotel: HOTEL QUINTESSENCE, TREMBLANT, QUEBEC

Job: Banquet Manager
Job description: As a Banquet Manager, you will liaise with the Banquet Sales
Director and the Head Chef to meet customer expectations. Your duties will
include controlling the cost and quality of services, preparing the venue, and
coordinating the service of meals.

Job specifications:
- Discussing sales contract details with the Banquet Sales Director and the Head
Chef.
- Planning the venue layout according to the number of guests and the type of
event.
- Determining the number of table waiters and servers required.
- Supervising the placement of tables, chairs, cutlery, plates, glasses, table linens,
centerpieces, heating lamps, serving utensils, and carving stations.
- Consulting with the Head Chef regarding the timing of meal courses to be
served.
- Overseeing the seating of guests, the serving of meals and beverages, and the
clearing of tables.
- Managing the availability of liquor and soft drinks, when required.
- Preparing work schedules and completing documentation in a timely manner.
- Answering customers' questions and accommodating special requests.

Airlines: Air Canada Express

Job: Ticketing Agent Job
Job description: Registration of passengers. Prepare and issue tickets and
boarding passes. Available to work day, evening, weekends and holidays.
Eligible applicants must be available to attend and complete a full-time
training of two (2) to four (4) weeks.
-They determine whether seating is available, answer customer inquiries, check
baggage, and direct passengers to proper places for boarding. They may
also announce arrivals and departures and assist passengers in boarding.

Job specifications:
-Innate talent for problem solving and ease of adaptation in a changing
environment.
-Ability to work within strict deadlines to ensure departures on time, while
ensuring safety at all times.
-High customer orientation and solid customer service experience. Excellent
communication skills and a strong team spirit.

Yamamoto,Martin Jude C.
Hotel:Blue Horizon Hotel,West End Vancouver

Job:Hotel Front Desk Job

Description: The desk clerk is in charge of checking in the customer and providing
them with directions to their room, as well as information about the
available amenities offered at the hotel. Hotel Front Desk Clerks may also
communicate with guests via phone, handling any problems with the
guests' hotel room.

Airline: Air Canada Jetz

Job: Airline Ticketing Officers

Description: Regardless of the type, tickets contain the following information: The
passenger's name. The issuing airline. A ticket number, including the
airline's three-digit code at the start of the number. The cities between
which the ticket is valid for travel.
Name: Leo John M Buligao
Section: H1T

Hotel: Andrea's Hotel

Job: Housekeeping supervisor
Job Specifications:
- Training housekeepers on cleaning and maintenance tasks.
- Overseeing staff performance on a daily basis.
- Checking rooms and common areas, including stairways and lounge areas,
for cleanliness.
Job Description:
- Housekeeping Supervisors oversee the work of housekeeping staff and
ensure that hotels, resorts, hospitals, universities, office buildings, and
other facilities are kept clean and tidy. They enforce staff compliance with
established safety and sanitation policies.

Airlines: Air Canada

Job: Flight Attendant
Job Specifications:
- You will have a safety-first attitude, always.
-   You will strive to deliver experiences that are exceptional in every way,
creating a relaxing and enjoyable bookend to every trip.
- You will represent the best of Canada and exemplify the qualities that make
our country great: hospitality, warmth, care, empathy, and the kind of
 - To deliver an elevated experience, you will value the power of working as a
team through strong communication, mutual respect and natural
leadership.
- Air travel is ever-changing. This requires you to be flexible, adaptable,
available and solution oriented at all times, while acting with the utmost
care and kindness.
Job Description: The Flight Attendant demonstrates a sincere desire to be of
service to Air Canada’s customers and effectively handles diverse and challenging
situations with poise and diplomacy. Air Canada’s Flight Attendants make an
immediate and lasting

Bernat, John Mark U.

H1T

Hotel: Wedgewood Hotel and Spa

Job: Room Attendant
Job specifications:
- Stock and sort supplies
- Vacuum, clean, dust and polish guest rooms
- Make beds, change sheets, remove and replace used towels and toiletries
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards
- Ensure security of guest rooms and privacy of guests
- Perform rotation cleaning duties as required
Job description: Responsible for cleaning and servicing guest rooms in order to
provide a pleasant and comfortable experience for guests. They ensure that all
rooms are inviting and clean and they address all guest queries politely and
knowledgeably.
Airlines: WestJet
Job: Flight Attendant
Job specifications:
- Providing information, guidance, and assistance for safety and comfort to
passengers on board aircraft
- Attending the “brief” and act on it
- Conducting safety check before flight
Job description: Generally responsible for ensuring passengers' safety and
comfort at all times. Their duties include ensuring that the emergency equipment
is working, that the cabin is clean, and that there is an adequate supply of food
and beverages.

Name: Salonga Christian Patrick L.

H1T

Hotel: Shangri-La Hotel Vancouver

Job: Guest Services Manager
Job Specification:
- Guest services manager responsible for gaining feedback from guest.
- You will collect forms, monitoring feedback scores and addressing
consistent or critical feedback to maintain a strong guest services program.
- You will note the fitness room has out dated equipment.
Job Description: Guest service manager is responsible for managing guest and
front office operations. Assists with check-in, check-out response to guest request
and complaints. Being a Guest service manager such as concierge and valet
services, pool or spa operations.

Airlines: Air Transat

Job: Customer Service Executive
Job Specification:
- Answer calls professionally to provide information about products and
services, take/ cancel orders, or obtain details of complaints.
 - Keep records of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken. Process
orders, forms and applications.

- Follow up to ensure that appropriate actions were taken on customers’

requests.

- Refer unresolved customer grievances or special requests to designated

departments for further investigation.

Job Description: Customer service executive at one time or another, sometimes

it’s a cellphone with garbled display, or a lost credit card, or an urgent flight
booking. Customer service executive are required to answer incoming calls from
customers for various reasons, take orders answer inquiries, resolve complaints
and provide informations.

HOTEL: Magnolia Hotel & Spa

JOB: LAUNDRY SERVICE MANAGER

JOB SPESIFICATION:
- You must prepare the annual laundry budget
- You Will maintain the customer service
- You Must be good relationship with customers
- You must be manage staff, to maximise their performance and contribute
- You must be record and monitor laundry cost.
- Oversee the laundry equipment preventive maintenance program

Job Description:
Laundry Manager is responsible for running laundry departments day to day
operations and also to deliver an excellent Guest experience while managing
stock ordering and supplier relationships.
Additional responsibilities include, up keeping training, performance evaluations,
scheduling and supervising the personnel within the department.
Airlines: Jazz Aviation
Job: Concessionaire

Job Specifications:
- You will selling Merchandize
- You must provide support to Front house and Client Hospitality Back of
House as needed
- You must assist in an inventory management to be sold to Patrons
- You must be good making friends to promote the products
- You must maintain a Cleanliness of Concession area

Job Description
The Concession Attendants will be responsible for set-up and breakdown of
concession inventory, selling to patrons pre/intermission/after performances and
assisting in the house as needed. Primary functions include customer service,
selling Drinks, food and Alcohol.