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Ph.D. Computer Science Python NLP Text Mining Machine Learning
Jawaharlal Nehru University, New Delhi 2012-2018
Enterprise Search Chatbots Opinion Mining
Thesis title: Opinion Spam Detection: A Computational Approach To Find Deceptive
Opinions By Exploring Psycholinguistic and Sociolinguistic Clues AWS Stanford CoreNLP Azure AI
This work primarily focuses on to build automated opinion spam classifier using NLTK Classification SciKit Learn Keras
various machine learning models by considering various review specific features.
Word2Vec Gensim BERT ELMO
Master of Technology, Computer Science
Elastic Search SQL Spacy TensorFLow
Jawaharlal Nehru University, New Delhi 2010-2012
In this work, we have proposed a framework for personalized web search using Selected Projects
query expansion incorporating thematic context along with user profile using KaaS
evolutionary algorithms
▪ Engineering lead of KaaS (an Award winning)
Bachelor of Technology, Information Technology suite of NLP services, such as NER, Paraphrase
AKGEC, UPTU 2004-2008
detection, Answer Validation, Semantic Re-
ranking, BERT/Bidaf based QnA engine etc.
which serves as a Lego blocks to build AI
solution.
▪
Work Experience KaaS offers various platforms such as cognitive
search, Cognitive Chatbot, Knowledge Graph etc
Manager Data Science … more
Publicis Sapient Jun 2018 – Present Noida
▪ Key developer of AI research initiative team for NLP track Amigo ( AI based information chatbot)
▪ Leading KaaS platform from conception to production, and continuously ▪ This solution is built using Rasa, an open source
evolve it by adding ML and NLP based functional features to the suite chatbot framework and information is powered
▪ Successfully developed and delivered AI based chatbot solution to leading by KaaS cognitive search
Australian Bank and internal HR team, which reduced their helpdesk tickets ▪ Conversational behaviour of chatbot is
by 80% implemented using Rasa NLU and Rasa Core
▪ Developed Document Insights solution, as part of KaaS offerings by helping models and business questions are answered
customers to extract and infer insights from multiple enterprise documents through KaaS, thereby reducing unnecessary
▪ Interact and engage with clients, articulate their business problem, design intents and doesn’t require explicit training of
delivery roadmaps, quick prototyping and deliver AI solutions NLU models
▪ It also includes Chatbot analytics solution
Data Scientist providing real time behaviour of chatbot users
▪ Implemented Human in the Loop behaviour to
Crisp Analytics Dec 2017 – Feb 2018 Noida iteratively augment incorrectly answered
▪ Key developer of Cognitive eXtraction and Transformation Engine (CXTE) questions by chatbot. It helps SME to discover
▪ CXTE provides a unique flexible solution for auto-structuring and new intents, build training data, which improves
Transformation of Unstructured text data. the chatbot accuracy over time
Financial Chatbot
▪ Uses an ensemble model based tool to provide end-to-end solution in
Science, Technology and Medical(STM) publishing domain.
▪ Worked as a consultant to build financial
chatbot for an Australian Bank
Assistant Professor ▪ Chatbot helped to fetch the relevant
National Institute of Technology, Delhi Aug 2017 – Dec 2017 New Delhi information from Expense Reports, recovery
▪ Teaching and supervising undergraduate and graduate students reports etc. with great freedom to write natural
▪ Build good repo with students through class discussions and academic language queries.
advisement ▪ Bot helped the C-suits to answer at least 70%
of their queries instantly which use to take 24-
48 hours being SMEs in different time zone.
Assistant Professor
IMSEC, Ghaziabad May 2012 – Feb 2014 Ghaziabad
▪ Teaching and supervising undergraduate and graduate students
▪ Guide student in their research and publishing in peer reviewed journals
Patent
▪ Singh, J., Saini, M. et el. , “Fuzzy logic based Query expansion method for efficient information retrieval using relevance feedback
approach”, Australia patent 2021101672,May 2020