Professional Documents
Culture Documents
COLLABORATION
CHAPTER 1 LESSON 2
WEB COLLABORATION
• Refers to web, social, and software tools used
by an organization to facilitate
communication and collaboration with
customers
• This aims for increased sales and satisfaction
via Internet in real time.
• It consists of web-based tools within websites
to assist an organization in the area of sales
and new revenue-generation opportunities
TECHNIQUES AND METHODS
• Phone
• Text
• Chat
• Remote multi-user conferences or seminars
via internet or phone systems
INTERNET-BASED
COLLABORATION TOOLS
INTERNET-BASED COLLABORATION TOOLS