Professional Documents
Culture Documents
LEVEL 2 BTEC
Obtained at SITA JUNE 2009
DOOR SUPERVISION
Obtained at SITA JUNE 2009
CONFLICT MANAGEMENT
Previous Places Of Employment
MR Mark Osman
Hills Number Plate Limited
Unit 6
Junction Six Industrial Park, Electric Avenue, Birmingham B6 7JJ
Tel: 0121 623 8050 Fax: 0121 623 8099
Brief Summary Of Job Role:
During my time at hills I learnt how to make vehicle license plates by scanning
in the orders and manually typing in the registration number's.
In my time at the hill's factory I learned how to follow pre-meditated instruct
ions without supervision, and was able to meet targets set by the employer. As w
ell as the physical aspects of the job which included heavy lifting and operatin
g machinery; I was able to learn about stock
rotation; management and also undertook a health and safety scheme within the co
mpany.
MR Stavros Ellia
The Frying Pan (Chip Shop)
Dudley Road
Winson Green
Birmingham
Tel: 0121 555 5727
Brief Summary Of Job Role:
It was at this establishment that I learnt all my customer serving skills. This
role required early morning start and late finishes.
Aside from maintaining the specified food standards in all areas including; stoc
k management; hygiene and safety precautions; cleaning and maintenance of equipm
ent; and general cheffing duties, I was also the first point contact for the cus
tomer.
I dealt with all customer queries and orders as well as dealing with any problem
s or complaints in a professional and efficient manner.
In doing so I built up a rapport with customers which guaranteed repeated busine
ss which had been acknowledged by my managers who congratulated me giving me an
incentive to maintain high standards within my working life.
Present Job
Dave Scott Casino manager
Circus Casino
Star City
Tel : 0121 327 8008
Brief Summary of Role
During my 7 month's at this establishment i have under gone 6 weeks training in
various games including , roulette , 3 card poker , black jack , and texas 5 car
d hold'em all , after completing training i was employed as a '' trainee dealer
'' , to work at the star city casino.
I have also undergone training for the electronic slot's based games , and the l
iscensed betting office , and took part in the cash count ( counting and sorting
the cash/coin and plaques to summarise the day's take.
I have received a pay rise to acknowledge myself as a dealer , i have occasional
ly helped out with the poker tournaments setting up tables and room's ready for
the competitors to play , i have also done the table open's at 11am and closer's
at 6am.
Yours faithfully
Marlon Palmer