Jermaine Robinson

Gender: Male
Nationality: Black English
37 Armada House Dove Street BS2 8JY

Mobile Tel:07788897775
N.I Number JS 23 40 69 B
Email: Jermaineisthebest@hotmail.com

Current Activities

I am currently working for Ted Baker as a full-time sales assistant. My work here involves a number of different
duties that have included tailoring training as well as boosting sales and providing excellent customer service.
Before my employment with Ted Baker I worked within Sports Retail. This career path was chosen as I have a
passion for working in a fast paced environment. It also provided me with the opportunity of working with the
general public enabling me to provide second to none customer service and managing techniques that were all
unique with different experiences. My passion for selling has enabled me to reach and surpass those goals set.

Education

Qualifications

2003.2005 City of Bristol College, Ashley Down/ St Brendan’s Sixth Form

Bricklaying = FCA Level 1 Pass / Merit

English Lit and Language = 2 C’s
Level 2 BTEC Sports = Merit / Distinction.

1998.2003 Brislington Enterprise College (BEC), Brislington, Bristol

Achieving…

o 9 GCSE’s A - C

Work History

Freedom Sportsline Ltd. - Broadmead (January 08 – Present)

Position Held:- Senior Sales Associate

Responsibilities

o Was responsible for reaching team sales goals and help implement programs to meet goals working
with all departments.
o Throughout most positions held I have had to deal with all types of customer complaint thus improving
my diplomacy and problem solving skills.
o I have excelled in my communication skills. This has been demonstrated in my ability to take training
sessions e.g. Induction, Health & Safety etc. and also when dealing with internal and external
communication.
o I am often left to work unsupervised so I have to use my initiative if I finish my current task I always look
to see if anything else can be completed.
 o I was included in the store’s top up-seller competitions throughout the Christmas periods, and Summer
sale periods, this resulted in the Bristol store securing a new MOD as well as increase the staff budget
for the next year.
o Regularly visited relevant competition to maintain an awareness of store performance issues and
market trends.
o My initiative has enabled me to achieve all commission targets set in an unsupervised role. This
included being actively involved within new training days across the country for new product launches.

Debenhams Plc.- Broadmead (October 05 – December 07)

Positions Held: - Customer Services

- Sales Floor
- Stock Room

Responsibilities and Skills Gained

o Stock control tasks are often linked together so it was important that a ‘One team’ approach is in place
so objectives are completed as efficiently as possible.
o Ensure all products and displays are merchandised effectively in order to maximize sales and
profitability.
o Working on the sales floor has increased my confidence as I work with the general public.
o I have learnt that punctuality is key in almost any business.
o Stock room organization and planning.
o Vast product knowledge.

Hobbies & Interests

One of my main hobbies is keeping fit and I try to achieve this by being a member of my local gym. Also to aid
my fitness I regularly play football. I currently play for Longwell Green Men’s on Sunday mornings and the U18’s
in the afternoon, we train twice a week and play on Sundays. I enjoy other activities such as athletics, boxing.
Out of all these sports I enjoy playing football the most which brings out my leadership and the desire to perform
well.

References

Courtney Wilson
Store Manager
Freedom Sportsline Ltd

Tel: 01179 299694

Nick Brand
Store Manager
Debenhams Bristol

Tel: 01179 453600