Assessment Task 4 Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses

X I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with
any other student(s).
X I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
X I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name
Nicky Cross

Student ID number
SCS1850

Student signature N.Cross

6/8/2021
Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.
Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
N.Cross
Student signature

6/8/2021
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
BSBMGT502 Manage people performance Student Assessment Tasks

Assessment Task 4: Managing performance project

Task summary
This assessment task requires you to prepare for and participate in two roleplays.
In the first roleplay, you are required to provide information feedback to a staff member about their
workplace performance.
In the second roleplay, you are required to conduct a formal performance review for the same staff member.

This assessment is to be completed in the simulated work environment in the RTO.

Required
 Access to textbooks and other learning materials
 Computer with Microsoft Office and internet access
 Performance Review Guidance
 Performance Agreement Template

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Email with the Performance Agreement Template attached
 Email with completed performance agreement attached

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on your performance by the your assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBMGT502 Manage people performance Student Assessment Tasks

Assessment Task 4 Instructions

Complete the following activities:

Role-play A:

Jamie is the learning and development officer at Boutique Build Australia. Jamie has been with the company
for two months and so far, has shown that she is hard working and responsible. Up until this point, Jamie
has mainly been delivering training and education to staff, as well as organising professional development.
Jamie has recently been allocated a task to develop a new health and safety manual for staff. Jamie has
developed the first chapter of the manual and has provided it to you for review. The content seems okay, but
Jamie’s writing style is confused and difficult to understand.

As Jamie’s supervisor, you need to meet with her to provide feedback on her work, expected performance,
and provide some coaching.

Complete the following activities:

1. Prepare for the meeting with Jamie

To prepare for the meeting with Jamie you are required to:
 Research the STAR model of giving feedback and develop and practice a script
that you can use at the meeting with Jamie. Your script should also include positive
comments on Jamie’s performance to date. You will not be required to submit your script
and you should talk without referring to the script at the assessment.
 Research ways of improving writing style and make notes on at least five tips to talk
through at the meeting with Jamie.

Answer:

The STAR model:

- S (Situation) :
o Jamies is the learning and development officer at Boutique Build Australia
o Has been working for two months
o Is hard working and responsible
o Jamie’s writing style is confused and difficult to understand
- T (Task):
o Has been delivering training and education to staff, and organising professional
development
o Jamie has been given the new task, which is to develop a new health and safety manual for
staff.
- A (Action):
o Provide feedback on her work and problem areas
o Explain the writing standard
o Provide coaching: explain and give example of how to improve her writing skills
- R (Result):
o Expect the improvement from Jamie
o Praise her improvement or provide extra coaching if needed

2. Meet with Jamie (your assessor)

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BSBMGT502 Manage people performance Student Assessment Tasks

At the meeting with Jamie, provide positive feedback on Jamie’s performance to date and
then using the STAR model of feedback to outline the areas where improvement is required as
per the script you have developed.

Talk through the five tips you have identified to improve writing style.

During the meeting, you are required to demonstrate effective communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding

Answer:

Jamie: Hi Nicky

Nicky: Hi Jamie, please take a seat.

Jamie: May I know the reason of the meeting today please?

Nicky: We are here today to review your performance recently. First of all, I would like to thank you for all
your work and contribution. You have only been with us for 2 months, but I can already tell that you are very
hard working and responsible and so far, you have been doing well with your tasks on training staff and
organising professional development.

However, I have noticed a problem in your newest task, which is to develop a new health and safety
manual. I have checked your first chapter, and the content is fine, but it seems to me that your writing skill is
a bit confusing and difficult to understand. So, the main reason of our meeting today is for us to discuss on
methods to improve your writing skills.

Jamie: I apologize for the inconvenience. I wanted to improve my writing skills too, but I just did not know
where to begin with.

Nicky: That is fine, I want you to know that I am here to help! I have listed some tips here to help you with
your writing skills.
- Research the topic thoroughly before you start writing. This is to make sure that you totally
understand the topic before you try to explain it in words to the readers.
- Brainstorming is a must! Before you start writing, you need to list out all your possible answers of
one certain topic, so you will not miss out on any ideas later.
- If the topic is complex, outline it first: The best way to deliver a clear message is having it all
organized. Making an outline and some notes will help.
- Keep your message simple: When writing a manual, do not over-explain it. You should convey the
message easily, and with simple words to ensure that everyone can understand your writing.
- Proof-reading before you submit your work: Revising your work, or even reading it out loud will help
you determine if your word flows smoothly, or maybe you can find a complex sentence that needs to
be rewritten.

I think these tips will be able to assist you with your writing skills. Do you have any questions?

Jamie: No, I will try to apply these tips into my work.

Nicky: That would be great! In the next step, I would like you to re-write your first chapter of the manual
again, using the tips that we have discussed. I expect improvement from you, and I know you can totally do
it. Thank you for your time today!

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBMGT502 Manage people performance Student Assessment Tasks

Jamie: Thank you!

- Role play B:
It is now six months later, and it is time for Jamie’s performance review,
Conduct a performance review with Jamie as set out below:
 Send an email to Jamie informing of her of the date and time of the performance review and
explaining that the performance review template that will be used. Attach a copy to the email.
 Conduct the performance review in a maximum time of 30 minutes.
 Use effective communication skills for performance management.

Your assessor will roleplay Jamie during the performance review.

3. Prepare for the meeting with Jamie

To prepare for the meeting with Jamie you are required to:
 Review the Performance Review Guidance and Performance Agreement Template
so that you are able to go through each aspect of Jamie’s performance according to these.
 Research potential learning and development opportunities for Jamie based on the
performance assessment information provided to you. You will discuss these at the
performance review.
 Develop and practice a script to use at the performance review meeting with Jamie.
Ensure you review all the information that you will need to cover at the meeting so that you
can prepare your script accordingly.

Answer:

Nicky: Hi Jamie! Please take a seat!

Jamie: Hi Nicky! Thank you for your time today.

Nicky: No worries! Now, we are here today to conduct a review on your performance over the last 6 months.
In here, I have printed out a Performance Review Guidance for you, and we will go over all the assessment
together.

Performance Guidance Overall rating Comments

Tasks are completed on
time and does not require
constant supervision. Had
Work product Meets Requirements
some errors but with
acceptable rate.

Very good attendance

Dependability Exceeds Requirements record, willing to stay back
late to get the job done.
Maintain good relationship
with co-workers and cross-
Cooperativeness Meets Requirements
departments, with an
ability to work as a team.
Adaptability Meet Requirements Have done different tasks

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under circumstances and do

not hesitate to ask for help
when needed
Use correct grammar
Ideas are well presented
and is easy to understand
Writing skill has improved
Communication Meets Requirements
since the last performance
review.
Is now able to write
manuals and reports well.
Able to solve common
Decision-making Meets Requirement problems with help from
management.
Maintain a very
Service to clients Exceeds Requirements professional behavior to
clients
Has a well knowledge on
Use of equipment Exceeds Improvement equipment and is able to
train other staff
Prepare project plans on
Project planning Meets Requirements
time
Very supportive to other
Work group management Exceeds Requirements staff and provide help
where needed

Overall, I think you have improved a lot since the last performance review. I am glad that you took my
advices and apply them well to your work, your writing skills are definitely better and I am very pleased with
your recent work. You have also done extremely well in “Dependability”, “Services to clients”, “Use of
equipment” and “Work group management” assessment.

For the problem area, I think you should be more careful when performing task, as management noticed that
you still made some mistakes. They are currently at acceptable rate, but just remember to be careful, and be
well prepared before you start doing your work.

Your decision-making skill is fine, but I would say sometimes you depend a bit too much on your
management’s decision and you seem to be confused when making a decision. So what I would like for you,
is to always do your Cost-Benefit Analysis when facing a problem, and always plan ahead to be prepared for
situations.

That should be all! Do you have any questions?

Jamie: No, I am glad that my review is better than the last period. Thank you for your help!

Nicky: You are welcome! Now, if you don’t have any questions, I would like you to sign here and the meeting
record will go into your personnel file. You can also keep one copy of it for self-reflection.

4. Send an email to Jamie (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.

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BSBMGT502 Manage people performance Student Assessment Tasks

It should introduce and summarise the contents of the attachment and give them the
place, date, time and expected duration of the meeting.

Attach the Performance Agreement Template to the email.

From:
To: Jamie

Subject: Meeting Invitation: Re-evaluate employee’s performance

Hi Jamie,

I hope this email finds you well. I have received a very positive feedback on your written skill from your
immediate supervisor and I would like to invite you to a performance re-evaluatation meeting on Monday,
10th January 2022 in the conference room at 14:00.

In this meeting, we will discuss about your performance over the last period. Please find your review
attached below.

Best regards,
Leo McCullen
Human Resources Manages

5. Conduct the meeting with Jamie

At the performance review you will be required to:
 Explain the purpose of the performance review.
 Discuss your rating of Jamie’s work against each item in the checklist.
 Ensure you emphasise areas where Jamie has done well and others where
improvement is required.
 Respond to any questions.

In consultation with Jamie, agree on areas of improvement and indicate that a learning and
development plan will be documented. Make notes for inclusion in the performance review
template.

During the performance review, use the effective communication skills for performance
management that you identified in Assessment Task 3.

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBMGT502 Manage people performance Student Assessment Tasks

6. Document the performance review agreement

Following the performance review, document the performance review in the performance review
template.

Save this document as Completed Performance Agreement

7. Send an email to Jamie (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment and indicate that this is the
documented version of their performance review.

Attach your Completed Performance Agreement to the email.

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

BSBMGT502 Manage people performance Student Assessment Tasks

Assessment Task 4 Checklist

Student’s name:

Completed
successfully Comments
Did the student: Yes No
Role-play A:
At the meeting, provide positive feedback?
At the meeting, provide feedback on performance where
improvement is needed using the STAR model?
Provide coaching to improve writing style by outlining five
writing style tips?
During the meeting, demonstrate effective communication
skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with
understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm
understanding
Role-play B:
Demonstrate the ability to prepare for performance
management according to procedures by sending an email
to Jamie advising of:
 Time and date of performance review?
 Duration of performance review?
 Template that will be used?
Conduct performance review including:
 Explain the purpose of the performance review?
 Discus Jamie’s work against each item in checklist?
 Emphasise areas where Jamie has done well and
others where improvement is required?
 Respond to any questions?
 In consultation with Jamie, agree on areas of
improvement and indicate that a learning and
development plan will be documented?
 Use effective communication skills?
Document performance as discussed at the performance
review meeting in the performance review template?
Task Outcome: Satisfactory  Not Satisfactory 
Assessor signature
Assessor name
Date

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K