PAPER

INTERVIEW

Create by :

Siti Khollillah Nurul Rahmah Andrie Aulia ( 1905423004)

ABT MSU 3

Lecture :

Titik Purwinarti,S.Sos,M.Pd

Jakarta State Polytechnic

Commerce Administration
Applied Business Administration
 PREFACE

Thank Almighty God who has given His blessing to the writer for finishing the Business
Communication assignment entitled “ Interview”.
 
 The writer also wishes to express his deep and sincere gratitude for those who have guided in
completing this assignment. This Business Communication Assignment contains some topics
about interview, how to do interview,what’s the aspect for interview, the benefit for interview ,
and some example for it.

 Hopefully, this assignment can help readers to know about method interview and give more
knowledge about it. 

Bogor, 26th October 2020

Author
 TABLE OF CONTENT

PREFACE........................................................................................................................................2
TABLE OF CONTENT...................................................................................................................3
ABSTRACT....................................................................................................................................4
A. INTRODUCTION....................................................................................................................5
I.I BACKGROUND OF THE PAPER........................................................................................5
I.II PROBLEM FORMULA........................................................................................................6
I.III PURPOSE OF THE PAPER................................................................................................6
B. THEORY AND DISCUTION.................................................................................................7
II.I EXPLAIN ABOUT INTERVIEW.........................................................................................7
II.II INTERVIEW FORMS..........................................................................................................8
II.III Approach Model in Interviews............................................................................................9
II.IV How To Do An Interview.................................................................................................10
II.V Job Interview......................................................................................................................14
C. CASE......................................................................................................................................15
III.I Case.....................................................................................................................................15
III.II Solution.............................................................................................................................15
D. CONCLUTION......................................................................................................................16
IV.I Conclution..........................................................................................................................16
IV.II Suggest..............................................................................................................................16
BIBLIOGRAPHY..........................................................................................................................17
 ABSTRACT

Interviews are things that we often encounter every day. Especially when we want to take part in
an organization or activity, there must be an interview section as one of the conditions for
acceptance. The interview was an activity of asking and giving an answer between two or more
parties. The interviewees hoped to get the information needed from the sources by asking some
questions. Aspects that must be considered during the interview, namely, ethics during the
interview and the steps in making questions. The techniques and types of interviews also very
depending on what is needed. Interviews are also different from everyday conversations. The
interviewers considered that the interview was a scientific research activity that was different
from the source person.

Keywords : Interview,Asking
 A. INTRODUCTION
I.I BACKGROUND OF THE PAPER

Currently, we live in an interview society (Silverman,2015, 2016) which be marked with the
spread use method Interview this good in realm social, professional, nor academic. Role
Interviews in industry journalism and also industrial research increasingly dominant. Interview
now become method potential and starting to become established in social science research
(Gubrium et al. 20).

Interview with assuming that set everyone has the ability to argue. Everyone has views and
feelings about the fact social certain. Information can be accessed through Interviews with
asking on them. However, the Interview is not just sharing information through the asked and
then got the answer. In an interview to there is a function, strategy, tactics that continue
developing sei ring the establishment of this method among researches mainstream. Interviews
were conducted when the researcher wants to dig deeper into the attitudes, beliefs, behavior, or
thoughts of the respondents to social phenomena. The characteristic of this method is the verbal
exchange of information with one or more people. There is the role of an interviewer trying to
dig up information and gain an understanding of the respondents. interviews also have various
types of news interviews, interview questions have been prepared, telephone interviews, personal
interviews, group interviews (many people), and in an impromptu interview.

The interview looks simple but is so complicated. Method developing interviews dynamically all
the time. The hassle of Interviews not only there is in aspect technical however too in aspect
epistemological. The interview has been held lower than just a form of communication to be
some kind of tool production of knowledge through meaning construction Among interviewers
and respondents.
I.II PROBLEM FORMULA

1. How is the role of interviewing in the modern era?

2. What to prepare when conducting an interview?
3. What aspects are included in the interview?

I.III PURPOSE OF THE PAPER

The preparation of this paper is for readers to increase knowledge about the interview, method of
the interview, and the interview aspect. Because of that of the writer is to add knowledge about
the interview and give them more information to do interview better than before because
interview it’s a more important method for any case in a social issue.
 B. THEORY AND DISCUTION
II.I EXPLAIN ABOUT INTERVIEW

Interviewing is one of the most commonly used methods of collecting data in social research.
This method is used when the respondent (the study subject) and the researcher are face to face
in the process of obtaining information for primary data purposes. According to Esterberg in
Sugiyono (2015: 72), the interview is a meeting conducted by two people to exchange
information or something ideas using questions and answers, so that they can be reduced to a
conclusion or meaning in a particular topic. Interviews are used to obtain information related to
facts, beliefs, feelings, desires, and others related to the objectives of the study. The interview is
an important process in conducting a qualitative research. an interview is a form of interpersonal
communication which is a form of direct communication without media intermediaries between
individuals, in this case, the roles of speaker and listener are carried out alternately, and often the
roles are united.The purpose of the interview is that it is used for research to obtain the data
needed and as a qualification so that someone can be accepted such as a job interview. This is
done so that job applicants who are interviewed know whether their qualifications are suitable
for the position that is being needed.

The interview is different from ordinary conversation. Interviews are one way to carry out an
assessment that has several characteristics, namely:

1) Have clear goals and objectives.

2) The interviewer is responsible for directing the interaction and selecting content

talks.

3) There are no reciprocal questions between the interviewer and the client.

4) Interviewer behavior is planned and regulated.

5) Usually the interviewer is required to accept the client's request for an activity

interview although in some situations (school, home, office). For things,

certain children and parents are required to come for interviews.

6) The interviewer is required to provide continuous attention during

interaction occurs.

7) The interview is formally planned in a meeting.

8) Unfavorable realities and feelings need not be avoided.

According to Mason, the general characteristics of the interview process are:

1. The interactional exchange of dialogue. Qualitative interviews may involve one-to-one

interactions, larger group interviews, or focus groups, and may take place face to face, or over
the telephone or internet, for example.

2.A realistic informal style, for example, with the appearance in face to face interviewing of a
conversation or discussion rather than a formal question and answer format

3. A thematic, topic-centered, biographical, or narrative approach, for example where the

researcher has several topics, themes, or issues they wish to cover, or a set a starting points for
discussion, or specific 'stories' which they wish the interview to tell. The researcher is unlikely to
have a complete and sequenced script of the question, and most qualitative interview is designed
to have a fluid and flexible structure and to allow researchers and interviewers to develop
unexpected themes.

II.II INTERVIEW FORMS

1) Information giving, aims to convey information, for example, orientation,

such as giving job instructions.

2) Information gathering, aims to obtain/collect information,

for example survey & pooling; exit interview (usually conducted by a company

who have employees who resign to improve

shortcomings); research interview (for example investigation on

insurance company); medical-related (for example psychologists and psychiatrists);

journalism.

3) Selection, including screening (initial selection), determination (determination, for example

determine the salary or placement of employees).

4) Interview for behavioral problems in the interviewee, including evaluation, review

(job flashback), assessment, correction, reprimand (reprimand), discipline,

separation, firing (layoff). This type of interview constitutes the most interviewee

difficult because it requires accurate data.

5) Problems that exist in the interviewer, such as receiving complaints, grievances

(complaints), receive suggestions, answer specific questions.

6) Problem solving (non-direct), reciprocal sharing of problems, and

giving advice.

7) Persuasion (direct), when selling services & products, quasi-commercial selling, acceptance of
members.

II.III APPROACH MODEL IN INTERVIEWS

1) Direct interview

Pros: easy to learn, takes less time, provides

usable data can be used as a supplement / additional method in

collect data, can be replicated/repeated.

Cons: inflexible, limited in variety & depth on topics,

does not allow the interviewer to use that technique

manifold often used to replace data collection tools

more effective & efficient than using interviews, the validity of the information

questionable, especially in tone of voice & gender

the interviewer & anything that could be biased.

2) Non-direct interview

Strengths: the interviewer is more flexible in asking questions, allowing being broader & dig
deeper on a topic. Give

the opportunity for the interviewer to build a stronger relationship,

gives the interviewer the possibility to express himself more broadly.

Weaknesses: takes a lot of time, requires sensitivity

interviewee/interviewer that is sensitive generally produces data that cannot be

quantified, allowing someone to provide information

more than what is required / can be processed.

II.IV HOW TO DO AN INTERVIEW

The questions used to stimulate the information were created the same as for creating a list of
questions with various adjustments. The interview technique requires both parties to directly
interact actively. The most important things are:

1. Ensure research objectives

research should determine from the start what objectives and information you want to get

2. Determine the subject of study

the selected subject should not need to be too numerous. interviews are usually only a small
population, usually for research such as case studies.
3. Build good relationships

Researchers must create a harmonious and comfortable relationship with sources so that sources
feel comfortable and will easily gather the information needed

4. Getting the right data/information

questions should be easy to understand, questions using clear language, appropriate voice and
gestures and in asking questions in a polite manner.

As for the interview stages, namely :

1) The opening stage (opening)

There are two steps in the opening, namely:

 Rapport

Rapport is a process that creates goodwill and trust between interviewer and interviewee and it
often starts with an introduction or a greeting. Be careful at this stage, as it can turn off the
respondent's participation,

also when the interviewer has too many sweet smiles, especially dishonest ones.

Example:

 Verbal language such as:

"Good morning, introduce me to Rahman Saleh"

"Good morning, Mr. Taufik"

 Non-verbal behavior such as:

Shaking hands, nods, smiles, and voices

great fun

 Follow-up questions that are personal such as:

"How are you sir?" or other topics such as about

weather, family, current events  Humorous interludes

 Orientation

The next step is to explain the old goals and interview process, organizational responsibilities,
how the information will be used, and the reasons why the interviewee was selected.

Example:

“I am the HRD staff of company X, our company is a company engaged in sales motorized
vehicles and currently we need admin staff who are experienced in their fields. During the next
30 minutes or so we will do an interview for the position. Previously whether brother worked?"

2. The Core Stage

Several things need to be considered at this stage, namely:

a) Question type : Open & closed question

 Open question
o No “yes” or “no” answers  Dig up more information  Starting with 5W + tell me…,
describe…, in what way…
o Combining opinions, points of view, thoughts, and feelings
o Creating rapport, continuous conversation
o The percentage of talk between interviewer and interviewee is optimum
 Closed question
o Only dig for facts  Limit conversations & answers
o Beginning with: “can it”, “have it”, “is it”  The interviewee feels being interrogated 
Creating an atmosphere of question and answer, not a conversation
o Interviewers are more talkative
o Primary & secondary question
 Primary question
o Introducing the topic of conversation
o Initial question = primary question
 Secondary question
o For more information  Also called a probing or follow up question
o Very useful if the interviewee's answer is not complete, superficial.

In formulating questions, several things must be considered, namely:

 Grammar

(a) Use standard language, not jargon / slang.

(b) Adjust the choice of words with the interviewee's frame of reference.

(c) Make the question clear, not vague.

 Continuity

(a) Continuity of questions with each other.

(b) Explain if it seems less relevant.

(c) Timing options

 Knowledge level

(a) Question higher than the interviewee's knowledge level: Yes

causing the interviewee to feel embarrassed, angry, reluctant to respond

(b) The question is lower than the interviewee's knowledge level: interviewee

feeling mocked

 Complexity

(a) Avoid complicated / complex questions

(b) Use simple & clear questions

 Convenience
 The interviewee's ability to answer questions about social aspects, aspects

psychological and situational aspects.

3. Closing Stage (closing)

 Closing function

The message ending the interview does not mean ending the relationship. - The interview
ended well. - Conclude the interview material.

 Closing Guide
o Be sincere & honest
o Don't be in a hurry
o Don't start a new topic
o End on time
o Avoid the mistakes of closing the interview
o Be open about plans
o Avoid the "Leave departure"
 Verbal Techniques in Closing
o Offer to answer questions
o Use clearinghouse questions
o Convey that the goal has been achieved - Make "personal inquiries"
o Make "professional inquiries"
o Tell me that time is up

II.V JOB INTERVIEW

Job interviews are one of the most important ways for a company to filter the number of existing
applicants. an applicant must be prepared so that it can make a good impression and make the
interviewer confident with you. various aspects that must be considered, especially personality.
as for the aspects of personality, namely:

 Your appearance physically

 Gestures and manners
 Tone of voice
  Confident
 Initiative
 Wisdom
 Responsiveness and cooperation
 Facial expressions
 Communication skills
 Attitude towards work
 Sense of humor

Job interviews are usually carried out in several stages depending on the institution/company
organization that needs it.

C. CASE

III.I CASE
Often the recruitment team will find out job applicants through the Google search engine. If your
name is on a search engine, then the information will appear about you.The reason is, even
though your prospective boss can't see your social media content, he can still see your profile
picture.

If one of these photos depicts negatively about yourself, then this can increase the risk of you
being dropped from the job interview call. So, make sure you are careful and professional on
social media.

The habits that affect applicants' considerations are because of the social media content as
follows:

1. Talk about bad things about colleagues

2. There is no private story too much about personal life

3. Contradictory posts

4. grammatical errors

5. oppressive

III.II SOLUTION
We recommend that from now on we are more professional in using our social media and limit
ourselves. use social media wisely and as well as possible. Therefore, before applying for a job,
you should make sure the information about yourself shows positive things. In addition to the
first impression the recruitment team sees from profiles on social media, make sure your photos
also look professional on social media.
 D. CONCLUTION

IV.I CONCLUTION
Interview or interview is one form of interpersonal communication which is a form of direct
communication without media intermediaries between individuals, in this case, the roles of
speaker and listener are carried out alternately, and often the roles are united. The interview is a
dyadic communication process with a serious purpose and purpose-designed to exchange
behaviors and involve a question and answer process. There are so many types of interviews for
scientific studies and job applications.

IV.II SUGGEST
The interviewer should do the interview well and clearly so that what is desired is achieved and
prepare for the interview well. Informants provide clear information.
 BIBLIOGRAPHY

Purwanto , Djoko. 2019. Komunikasi Bisnis. Jakarta : Erlangga.

Bastian, Indra, Fatmawati Dewi. 2018. Metode Wawancara. Yogyakarta

Rozaliza, Mita.2015.Wawancara Sebuah Interaksi Komunikasi Dalam Penelitian Kualitatif. Makalah

Fisip, Psikologi. Wawancara.2015. Makalah