FINAL Business Plan

CLAVER NATIONAL HIGH SCHOOL
Senior High School
CRAVE N’ CLICK
Chapter II
PROJECT BACKGROUND
A. Mission Statement
To provide a food delivery service as an easy and convenient option for all food lovers
who craves food available in the food businesses of Claver.
B. Name of the Business
The name of the business will be “Crave N’ Click”. The proponents selected this name
because it relates to how the service works. Consumer can indulge their choice of meals in
any food businesses in Claver with just few clicks through an online website or a contact
number intended for receiving food orders. As a result, satisfying cravings will never be a
hassle.
C. Project Proponent
The group will be composing of eleven (11) members namely: Necel Keren S.
Paglinawan, Ted Angelo S. Andoy, Hans L. Jea Tesado, Jocel Mar A. Calma, Winston P.
Daposala, Erlie Chezka G. Pana, Chester M. Naldoza, Maychelle O. Erazo, Mark Vince L.
Viray, Aldwin L. Erno, and Austin N. Baron. Each member will contribute for the
implementations of the project. Moreover, other small business who would like to invest in
our business will be accepted. The members will also be attending seminars and training to
manage the business.
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D. General Description of the business
The group will be putting up food delivery service. The proposed business will be
targeting residents of the Municipality of Claver. The business will deliver towards people
their choice of meals ranging from fast food to various drinks available in the local food
businesses in Claver at minimum order of Php 100. With just few clicks, the cravings of
numerous Clavernons will come at their doorsteps.
E. Positioning Statement
For the citizen of Claver who desire to buy food in an effortless manner. “ Crave N’
Click” is a business that can be the best option since buying a food can be done in just few
clicks using mobile phones or computers. This also provide a great help to ‘busy citizens’
who have no time to go such distance to order food. “Crave N’ Click” is a great business to be
established since this kind of service is not yet available in the area.
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Chapter III
PRODUCTS/ SERVICES AND INDUSTRY PROFILE
A. Products/Services
The business will be a food delivery service which delivers customers food request from
different food establishments present in the locality. The service will be available from 8:00
am to 10 pm exclusive for the residents of Claver.
The service will work through the interaction of the customer and employees via online
website and contact number intended for receiving food orders. Generally, a customer begins
by searching for desired food establishment and selecting the food items from different menus
then employees will order and deliver the food item at the customer’s location.
Customers can only order multiple items from the same food establishment but they
cannot order from multiple food businesses. However, if a customer wants food from multiple
food establishments, they can order items from another food business while the current order
is being prepared and deliver.
The service will deliver food orders within maximum promised hour of 1 hour span at
minimum order of Php 100. The payment of the orders will be cash on delivery. Applicable
fees will be charged for each customer’s food order.
Ordered food such as fast food, beverages, or actual meals which is available in the
local food market will be delivered through a delivery motorcycle or delivery bicycle
depending on the distance of the customers’ location. The delivery vehicles will be equipped
with insulated food compartments to preserve the quality of food.

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The proponents make sure that the service to be offered will not pose any harm to the
customers and the environment. Sending information of the delivery men towards the
customers’ mobile phone to secure their safety is being prioritized. Furthermore, the
delivering motorcycle with environmentally friendly engines is being encouraged to comply
with the Philippine Clean Air Act.
B. Industry Profile
The group will engage in a food delivery industry. This will help busy citizens to save
up time and effort in going such distance to buy food from local food establishments.
According to Martha Jean Sanchez (2019), the internet became widely available in the
Philippines in 1994, which led to slowly developing internet savvy consumers in the country.
In 2018, the number of internet users in the Philippines grew to almost 70 million people,
accounting for more than half of the total population. The digital population mostly belongs to
the age group of 16 years old and above. Choosing and delivering food online is one of the
favorite thing urban citizen do with their smart phones. In fact, almost eight million Filipinos
used the food delivery services at least once in 2018 (Iceal Peñalosa,2018).
According to Roopana (2019), people admire online food delivery services because of
its simplicity and transparency. People decide what they order, where they order, and when to
deliver. The online menu provides an option for the user to select various restaurants.
Customers can also compare prices for a similar food item. As a result, online food delivery
business is reaching its peak in recent years.
There are many different ways to earn money with Online Food Delivery Industry.
Services can charge a fee to the restaurants which the business will be representing.
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Generally, the more a restaurant pays the better its positioning on your platform. However,
positioning is also affected by the customer reviews. It can also charge customers with
delivery fee or convenience charges. Also, it can place ads on the food establishments that
will help the entrepreneurs to generate extra money.
The proposed venture is new to the area because it is not yet present in the
Municipality of Claver. Since there are less than 20 food establishments that is located in the
municipalities but do not offer food delivery, the food delivery can become a hit when it
comes to effortlessly ordering food from favorites café.
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Chapter IV
MARKETING PLAN
In the establishment of a business, there are lots of things that need to be considered.
These are the 4P’s of marketing namely, the product, price, place, and promotion.
Furthermore, it also includes description of the competition, supply and demand analysis that
will serve as determining factors whether the business could withstand and can be realized in
the market.
A. Marketing Objective
1. To provide a food delivery service as an easy and convenient option to order food.
2. To help citizens of Claver save time and effort in ordering food available in the local
food businesses.
3. To provide customers with wide choice of food to buy from the local food
establishments.
4. To make sure that food will be delivered on time and safely so that customers will be
satisfied with the service.
5. To help local food businesses increase their sales through food delivery service.
B. Market Analysis
1. Customer/Demand Analysis
The Municipality of Claver has a total population of 32, 198. The
proponents distributed 395 questionnaires from different 14 Barangays of the Municipality.
The respondents of the survey conducted includes students, employed and unemployed of the
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population. Sampling method was used in getting the number of respondents in the
Municipality of Claver. (Stratified random sampling is the process of grouping members of
the population into relatively homogenous subgroups before sampling.)
1.a Target Market
The Clavernon constituents who wanted to order food through
mobile phones or computers. On the survey, it shows that there are is 92.66% in the total
percent of the respondents who likes to order food using smartphones and computer. And the
reason behind this high percentage is that they consider food delivery service as an option to
help them save their time and effort in ordering food from local food businesses.
2. Competitive Analysis
The delivery business have a large advantage since there are no
competitors present in the Municipality. In fact, Crave N’ Click is connected to all other food
businesses located in the Municipality of Claver which is a great opportunity for more clients.
On the survey being conducted, it shows that the proposed venture can
be a big help to the customers for about 97.72% of respondents answered that they consider
using food delivery service as an option to help them save time and efforts in ordering food.
3. Demand and Supply Analysis
In the survey conducted, it is expected that there is a greater demand
for the food delivery service since approximately 97% of the respondents ranging from
employed, unemployed, and even students are willing patronize the service to save time effort
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in ordering food. The respondents also indicated they will most likely to use the food delivery
service few times a week and even everyday.
‘Crave N’ Click’ will deliver any desired food from any food establishments.
With the large population of the municipality resulting to high percentage of possible clients
the food delivery service will provide fast service with a maximum 1 hour delivery time
anywhere in the locality. The service will ensure to have zero delayed delivery to satisfy the
clients.
Furthermore, no matter what type of weather the food delivery service will
ensure to deliver the requested food in its freshly state since the food will be securely put
inside a thermal insulator delivery bag to preserve the right temperature for a specific food
item. The proponents decided will cater the needs in response to the demand of the market.
They believe that the proposed business can get a market share if launched in the market.
C. Marketing Program
1. Service Offering
Crave N’ Click Base
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Online Website of Crave N’ Click
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2. Pricing
In pricing the service to be offered, the proponents decided to use two types of pricing
strategy namely: value-added pricing strategy and zone pricing.
2.a Value-added Pricing Strategy
In value-added pricing strategy, the service will earn its revenues from the food
establishments that supply the food to them. In return the proponents will set a minimum
purchase quantity that the consumers have to buy from that particular food establishment.
Since the food delivery service is increasing the sales of its suppliers it charges more from
them and thus value-added pricing is used over here
Food Establishment Commission:15% commission for every order they receive
Since the service will increase the sales of any food establishment, Crave N’ Click will charge
a commission from food establishment on every food order that they receive through Crave
N’ Click platform.
2.b Zone Pricing Strategy
Using the zone pricing the proponents will set additional charges to some of the 14
barangays of the municipality aside from the delivery charges. For instance, if the location is
within the zone were most food establishment are located then the customer is placed with
only the delivery charges, but if the customer orders from a different zone than that of the
zone were only delivery charge is placed then additional charges will be added depending on
the distance travelled.

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Fixed Delivery Fee: ₱15.00 + Additional Charge
Table 1: Additional Charge
Additional Charge On Delivery Per

Barangay
Tayaga None
Bagakay None
Ladgaron ₱ 6.00
Daywan ₱ 8.00
Panatao ₱ 6.00
Wangke ₱ 8.00
Cabugo ₱10.00
Urbiztondo ₱12.00
Taganito ₱14.00
Hayyaggabon ₱16.00
Cagdianao ₱18.00
Sapa ₱12.00
Lapinigan ₱18.00
Magallanes ₱8.00
3. Place
a. Business Location
The food delivery business will be establish at Barangay Ladgaron near the
Claver Integrated Bus Terminal. The location has numerous benefits towards the service.
Firstly, it has an ample area which is necessary for the parking lot intended for the delivery
vehicles. It is also the best location for this kind of business since it is near the food
establishments such Brew Bakers, G-Anns Diner, and others. Lastly, since it is near the
gasoline stations such as Caltex Gasoline Station and Petron Gasoline Staton, refueling of
delivery vehicle will be an easy task.
b. Distribution Strategy
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No sweat and energy will be wasted from the customers for their orders from
different places will be delivered directly at their doorstep. Customer begins by searching for
desired food establishment and placing the food orders through online website and contact
number intended for receiving orders then employees will order and deliver the food item at
the customer’s location.
4. Promotion
In order to achieve awareness of the market, the proponents will advertise the
‘Crave N’ Click’ food delivery service on their personal social media accounts. The
proponents will also offer free delivery to the first 10 people who will use the food delivery
service during the grand opening of the service. Overtime the proponents will offer coupons
to the loyal customers to provide discounts. Moreover, the proponents will strengthen the
interaction with the customers by inviting them to post review of their experience with the
service. Featuring the food establishments that uses the service the most on the social
networking pages to attract more consumers to this local food delivery business.
Chapter V
TECHNICAL PLAN
A. Ordering/ Taking Orders/ Delivering Processes

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The process that are shown below are the steps in ordering food using the offered
options (through online website and through call), taking orders of order keepers and how it is
delivered to the customers.
A.1. Through Website
Customers will Visit Crave N’ Click website
1. Customers will use the smart phones or computer in ordering

2. Customers will search the website of Crave N’ Click
Customers will Click RESTAURANT or SNACK BAR
1. Customers will choose what kind of food establishment they wanted either RESTAURANT
or SNACK BAR depending on what they like.
 In clicking RESTAURANT, scroll and search for the desired name of the restaurant
where the food is being sell.
 In clicking SNACK BAR, scroll and search for the desired name of the snack bar
where the wanted food is being sell.
1. Click the desired food/s in a specific food establishment (Customers can only order multiple
items from the same food establishment)
2. Upon clicking the food item, select how many you’d like to order
3. Click add to cart
4. Fill up the necessary information (full name, location, contact number, etc.) requested by the
website
5. Click ‘agree’ if you acknowledge the policy which states that once you place the order you 13
can’t cancel the food request.
6. To complete the process click ‘order’.
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Preparation of the food
1. The order keeper in the base will receive the ordered food in the computer. Upon receiving
the food request they will also know the personal data of each customer who ordered a
specific food.
2. The order keeper will request the available delivery man to pick the food order in the food
establishment.
3. The delivery man travels to the restaurant or snack bar
4. Upon reaching the store, the delivery man will contact the customer to update the estimated
minutes of preparation of the ordered food and the expected delivery time.
Delivering the product
1. The delivery man will place the ordered food the food compartment of the vehicle
2. The delivery man will travel to the customers location
3. The delivery man will contact the customer to hand the food and receive the total payment
for the service.
4. The delivery man will hand the delivery slip confirming that the order is being received and
fully paid.
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A.2. Through Call
Call the contact number of Crave N’ Click
1. If the contact number of Crave N’ Click is not yet in the phonebook, type the number at call
to contact Crave N’ Click for order
2. If the contact number of Crave N’ Click is already in the phonebook, click the number and
call for order
Choosing an order
1. Utter the name of the restaurant or the snack house on where the needed food is found
2. Say the names of the food to the order keeper on the phone
3. Say the quantity of each food items that you’d like to order
4. Expected total amount of money will then be given by the order keeper to the customer
Confirmation of Orders
1. The order keeper will confirm the customer by asking the customer if he acknowledge the policy
which state that once you place the order you can’t cancel the food request.
2. Upon acknowledging the policy, the order keeper will ask for the necessary information such as
names, location and etc.
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Preparing the food
1. The delivery man travels to the restaurant or snack bar

2. Upon reaching the store, the delivery man will contact the customer to update the estimated
minutes of preparation of the ordered food and the expected delivery time.
Delivering the product
1. The delivery man will place the ordered food the food compartment of the vehicle
2. The delivery man will travel to the customer’s location
3. The delivery man will contact the customer to hand the food and receive the total payment for
the service.
4. The delivery man will hand the delivery slip confirming that the order is being received and
fully paid.
Since it is a food delivery service, the establishment will be operating 7 times a week
from Monday to Sunday, 8:00 in the morning to 10:00 in the evening.
B. No. of Delivery per Day and Delivery Schedule
1. No. of Delivery per Day

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The no. of delivery per day will depend on the demand of the products to acquire
efficient use of gasoline and labor of delivery men. Rest assured that all the demands of the
customers will be accommodated without sacrificing the service quality.
2. Delivery Schedule
The Crave N’ Click will be operating 7 times a week. Since it is a food delivery
service, daily operation is needed to cater the demand of the customers and to maintain the
fast service and good quality of the service being offered.
Type of Delivery Expected No. of Delivered Food

Vehicle Mon Tue Wed Thu Fri Sat Sun
3 Units of Motorcycle 84 84 84 84 84 84 84
3 Units of Bicycle 84 84 84 84 84 84 84
3. Business Hours
The service will start to operate at exactly 8:00 in the morning until 6:00 in the
evening from Monday to Sunday to cater the demand of the customers.
C. Business Site and Layout
The food delivery service base will be built near the Public Terminal of Claver. The
proponents will just pay for the rent amounting ₱ 5,000.00. The building will serve as the
office of Crave N’ Click for fast and good service towards customers.
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D. Livery, Appliances, Gasoline Consumption Needed for the Service
These are the livery, appliances, gasoline consumption needed in the operation of the
food delivery service.
Table 1. Livery of the Food Delivery Service
Quantit Unit Description Unit Total Cost
y Cost
6 Pcs Nylon Workwear Jacket ₱1,525 ₱9,150.00
8 Pcs ShaoxingCollarblend Uniform ₱681 ₱5,448.00
3 Pcs Yasuo Motorcycle Pro-Tec Classic Bucky ₱450 ₱1,350.00
Skate Helmet
3 Pcs Spyder (Bicycle Helmet) ₱284 ₱852.00
3 Units Honda Click 125i ₱76,900 ₱230,700.00
3 Units Foxter Bicycle ₱ 1,750 ₱5,250.00
6 Pcs Delivery Thermal Insulated Bag ₱970 ₱5,820.00
Total: ₱258,570.00
Table 2. Appliances Needed for the Operation
Quantit Unit Description Unit Cost Total Cost
y
3 Units Dell Optiplex 990 (Computer Units) ₱13,496.5 ₱40,489.50
2 Units Realme 5 (Cellular Phone) ₱6,752.00 ₱13,504.00
1 Unit PLDT Home DSL 1299 ₱1,299.00 ₱1,299.00
1 Unit LG Split Type Air conditioner ₱34,995.0 ₱34,995.00
Total: ₱90,287.5
Table 3. Gasoline
Vehicle Quantit Unit Description Unit Cost Total Cost
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y
Delivery Vehicle 3 L Gasoline per day ₱46 ₱138
#1
#2
#3
Total: ₱414
E. Utilities
The Claver Water District and SURNECO will be the source of water and electricity
respectively. Furthermore, the proponents will allocate ₱5,000 for the monthly fee in the
electricity and water consumption.
F. Annual Maintenance Cost
Table B. Motorcycle / Bicycle Maintenance
Vehicle Description Unit Cost

Delivery Vehicle #1 Motorcycle Maintenance ₱3,500
Delivery Vehicle #4 Bicycle Maintenance ₱2,000
Total: ₱16,500
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Chapter VI
MANAGEMENT PLAN
A. Form of Partnership
The business will be in partnership form of organization. Each partners in the
enterprise will be considered capitalist industrial partner who will contribute his/her money
for the business to continuously earn and gain profit. The income and liabilities will be
divided equally as a result of the operation. Here, the business will be run by the manager
together with service staffs including delivery men.
B. Organizational Chart
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C. Job Description
Manager
 Coordinates daily management operation
 Regularly review feedbacks and managements of the costumer
 Find new way in daily time pressure and immediate response to the costumers.
 Responsible in the profit and gain the enterprise
 Do will and can properly manage stuffs/crew.
Assistant Manager
 Assisting the manager in organizing, planning and implementing strategy
 Ensuring store schedules and objectives are met by employees
 Supervise and motivate staff to perform their best
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 Evaluate employee performance and identify hiring and training needs
 Handle complaints from customers
Order keeper
 Keen and must be a very good listener to hit down possible order
 Can speak fluently and interact with customers with proper communication tactics.
 Give costumers assurance of the promised line and can be reliable enough to be
trusted
 Responsible in disseminating exact orders, location of the delivery and amount to be
proud.
 Good in multitasking.
Delivery Man
 Able to manage time pressure
 Issue bills and payments
 Costumer-oriented approach and patient
 Responsible and trustworthy
 Satisfy training will be considered a plan
D. Job Qualifications
Manager
 Proven work experience and has many work related to business and enterprise.
 College diploma and certificates of trainings and workshop.
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 Willing to be trained and thought of something new.
Assistant Manager
 Familiarity with financial and customer service principles
 Good math skills with the ability to create and analyze reports, spreadsheets and sales
statistics
 Problem-solving attitude
 Flexibility to work in shifts
 BSc/BA in Business Administration or relevant field; MSc/MA is a plus
Order Keeper
 Excellent communication and negotiation skills.
 Able to organize and keep orders properly and clearly.
 Efficient in interacting using new and traditional media.
 High School Diploma.
Delivery Boy
 Good physical condition and strength.
 Knowledge in maintaining safety precaution in the road and will able to take orders
properly.
 Must possess politeness and respect to customers.
 Driver’s license and adaptability of changes.
E. Employee’s schedule of Day-off and substitute
Designation Day-Off Substitute

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Manager - - - -
Assistant Manager - - - -
Order keeper 1 Tuesday Order keeper 2
Order keeper 2 Wednesday Order keeper 3
Order keeper 3 Thursday Order keeper 1
Delivery boy 1 Friday Delivery boy 6
Delivery boy 2 Wednesday Delivery boy 5
Delivery boy 3 Thursday Delivery boy 4
Delivery boy 4 Saturday Delivery boy 3
Delivery boy 5 Sunday Delivery boy 2
Delivery boy 6 Monday Delivery boy 1
F. Project Implementation & Timetable
Activity March April May June July

1.Project conceptualization and identification
2. Preparation of project feasibility study
3. Dry-run of operation
4. Arrangement / Negotiation / Hiring /
Canvasing / Release of finances
a. Building and Facilities
b. Technological Needs
c. Bikes and Motorcycles
5. Advertisements And Promotion
6. Start of normal operation
March 9-13 is the project conceptualization of the proponents and from March to May
2020 is the preparation of the feasibility study of the said business. Hence, the dry run of
operation and pretesting will be on the last week of May 2020 during summer. April to May is
the arrangement, negotiation, hiring and release of finances and approval and capital
investments. Moreover, the whole month of May to June will be the canvasing for the
acquisition of building and facilities, technologies and other needed equipment 3 weeks
before the start of the operation. Radio advertisements and other promotional activities will be
conducted. Finally, service starts its operation in July 2020.
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G. Type of Operation
Crave N’ Click food delivery service is a partnership form of business organization.
This will be a delivery service of various food from the entire municipality of Claver wherein
the order keeper lift down the orders and the delivery boy will immediately get and deliver the
food door to door with maximum promised hour of 1 hour span.
The operation will start at 8:00 am until 10:00 pm, the business operation is 14 hours.
H. Operating Polices
These are the operating policies of the delivery business that is required to be
followed:
1. The delivery business will open and start its operation from 8:00 in the morning to 10:00 in
the evening.
2. All staff including delivery men must wear a green polo shirt with the logo (uniform), jeans
and rubber shoes/sandals to look tidy and presentable as they interact with costumers.
3. Order keepers and delivery men must be polite and patient enough to deal with costumers.
4. Delivering foods request must be delivered within the maximum promised hour which is 1
hour.
5. Delivery men must wear the provided helmet for safety and must observe road etiquette.
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6. Delivery men must get the exact orders and must ensure that the food is at the right
temperature and condition upon delivery.
7. The customers must be treated with respect.
8. Cash collected during the operation will be handed to the manager at the end of the day.
9. The profit will be proportionately divided.
I. Meal Allowance
Meal Allowance = No. of employee’s x (Php 30.00 x 1day)
=9 x 30 x 1
=Php 270.00/day
Each employee will be given Php 30.00 allowance for lunch. Furthermore, any excess
to the budget amount will be paid by the employee.
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CHAPTER VII
SIGNIFICANT RISK
This chapter explains the significant risk and factors that might be encountered during
the venture of the business.
A. Internal Risk
The business will open daily from Monday to Sunday hence; health problems and
emergencies is inevitable as well all deals with daily living. If this may occur, the delay of
services might also arrives. To avoid this, problem there would be a substitute member and
taking turns of responsibilities so that the operation of the business will be as smooth and fast.
Other problem maybe conflict of time and availability of the delivery boy because of
too much order. In order to prevent and avoid this case, manager and even order keeper must
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have the simultaneous coordination and planning to keep on track and serve as soon as
possible the desired order.
External Risk
Problems that may arise outside the business operation will be considered external
risk. Problems like complains and reaction is one of external problems. To avoid this
instances, delivery boy and order keeper must coordinate, be responsible and courteous in
dealing different customers.
Another possible risk are the connection of internet, rainy days and bike or motorcycle
defect. To prevent this instances, the management should be able to give another outlet for
communication in taking costumers for example, giving them a multiple phone numbers.
Delivery men should also bring their raincoats every day to keep them on rainy days and also
bring their monthly maintenance and repair tools for their bike and motorcycles used in
delivery. Management should allocate enough money for the possible instances.
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Chapter VIII
FINANCIAL PLAN
A. Major Assumption
1. Capital contribution of each partner will be ₱38,000.00.
2. Sales will increase by 3% per month.
3. Rent expenses will be ₱ 5,000.00 monthly.
4. Water and electricity expenses will be ₱ 5,000.00 monthly.
5. Promotional Expenses will be₱800.00 for the first and succeeding months.
6. Profits and losses will be shared by the partners equally.
7. Contingency fund will be ₱50,000.00.
8. Annual maintenance, repair and overhaul will be 10%.
9. Annual inflation rate will 2%.
10. Annual tax rate will be 30%.
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11. Allowance fee will be ₱7,290.00 for one month.
12. Breakage and losses will have an initial budget of ₱5,000.00 which will remain
constant for the next 5 months of operation.
B. Financiers
The proponents of the business will contribute ₱35,000.00 as their initial
investment and the investors will also contribute the same amount as additional
investment.
C. Model Inputs
Crave N’ Click
FORCASTED REVENUE
Services sold Average price per Annual revenue
annually service per product
Commission of order in food 61,320.00 15 919,800
establishments
Delivery Services 61,320.00 21 1,287,720
Advertisement services for 18 500 9000
food establishments
TOTAL OF FORCASTED 2,216,520
REVENUE
COST OF SERVICE SOLD

Expected Gross Annual cost of service
Margin sold
Commission of order in food 30% 643,860
establishments
Delivery Services 30% 901,404
Advertisement services for food 30% 6,300
establishments
TOTAL OF SERVICES SOLD 1,551,564
ANNUAL MAINTENANCE, REPAIR AND OVERHAUL

Factor (%) on capital equipment 10%
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ASSET DEPRECIATION
Number of Year 8
TAX
Annual Tax Rate 30%
INFLATION
Annual Inflation Rate 2%
SERVICE PRICE INCREASE

Annual Price Increase 2%
FUNDING
Loan Amount 50,000
Annual Interest Rate 0.25%
Term of loan (months) 12
Monthly rate 0.02%
Payment 4176.67
Total Amount Payable 50,125
D. Profit and Loss Assumption
PROFIT AND LOSS ASSUMPTION

Year 1 Year 2 Year 3 Year 4 Year 5
Annual 0.00% 2.00% 4.00% 6.00% 8.00%
cumulative price
(revenue) increase
Annual 0.00% 2.00% 4.00% 6.00% 8.00%
cumulative
inflation(expenses
) increase
INCOME
Year 1 Year 2 Year 3 Year 4 Year 5
Revenue
Commission of 919,800 938,196 975,723.84 1,034,267.27 1,117,008.65
order in food
establishments
Delivery Services 1,287,720 1,313,474.4 1,366,013.38 1,447,974.18 1,563,812.11
Advertisement 9,000 9,180 9,547.2 10,120.032 10,929.63456
services for food
establishments
Total Revenue 2,216,520 2,260,850.4 2,351,284.42 2,492,361.48 2,691,750.40
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Cost of Sales
Commission of 643,860 656,737.2 683,006.69 723,987.09 781,906.06
order in food
establishments
Delivery Services 901,404 919,432.08 956,209.36 1,013,581.93 1,094,668.48
Advertisement 6,300 6,426 6,683.04 7,084.02 7,650.74
services for food
establishments
Cost of Service 1,551,564 1,582,595.2 1,645,899.09 1,744,653.04 1,884,225.28
Sold 8 1
Gross Profit 664,956 678,255.12 705,385.32 747,708.44 807,525.12
TOTAL INCOME 664,956 678,255.12 705,385.32 747,708.44 807,525.12
EXPENSES
Operating Expenses
170,432.583
Sales and Marketing 151,570 154,601.4 160,785.46 4 184,067.19
Depreciation 49,094.94 49,094.94 49,094.94 49,094.94
Maintenance, repair,
and overhaul 16,500 16,830 17,503.2 18,553.39 20,037.66
Utilities 60,000 61,200 63,648 67,466.88 72,864.23
Administrative fees 60,000 61,200 63,648 67,466.88 72,864.23
Interest expense on
long term debt 745
Total operating
expenses 288,555 342926.34 354679.596 373014.6754 398928.254
342,926.3
TOTAL EXPENSES 288,555 4 354,679.60 373,014.68 398,928.25
TAXES
Income Tax 54,000.00 55,080 57,283.20 60,720.19 65,577.81
TOTAL TAXES 54,000.00 55,080 57,283.20 60,720.19 65,577.81
376,401.0 335,328.7
NET PROFIT 0 8 350,705.73 374,693.77 408,596.87
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APPENDICES
A. Questionnaire
I.
Age : ______ Occupation: ___________
Gender: _______ Civil Status: ____________
II. Nature of Demand
1. Do you want a food delivery service to be opened in the Municipality of Claver?

( ) Yes ( ) No
2. Do you like to order food using mobile phones and computer?
( ) Yes ( ) No
3. What option do you prefer when ordering food?
( ) Through online website
( ) Through calls
( ) Through texts
4. What snack bar do you usually go in for?
(Please select one or multiple answers)
( ) Byas Lounge Café ( ) Happy Chai
( ) Chillax ( ) In inini Café
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( ) Komon ( ) Brew Baker
( ) Sweet Delight ( ) Little Slice
( ) Angel’s Burger
If not in the choices Please specify:
5. What food establishments which offer meals do you prefer?
(Please select one or multiple answers)
( ) Tuna Grill House ( ) G-Anns Diner
( ) Rob’s Kitchenette ( ) Topokan
( ) Country Fried Chicken ( ) Roadway 15
( ) Camacho Letchon House ( ) Chooks to Go
( ) Rellitas’ Letchon House
If not in the choices Please specify:
____________________________
6. Do you patronize a service that delivers your food wherever you are?
( ) Yes ( ) No
7. Would you consider using food delivery service to help you save your time and effort in
ordering food?
( ) Yes ( ) No
8. How often would you use this service?
( ) Everyday
( ) few times a week
( ) about once in a week
( ) few times in a month
9. What usual time/s of the day would you use this service?
( ) Between 8 am-12 pm
( ) Between 1 pm-5 pm
( ) Between 6 pm-10 pm
10. How do you feel about the delivery minimum limit?
( ) Strongly agree
( ) Somewhat agree
( ) Neutral
( ) Somewhat against
( ) Strongly against
B. Tables
AGE OF THE RESPONDENTS

Total Frequency
14-18 145 36.71%
19-23 58 14.68%
24-28 48 12.15%
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29-33 45 11.39%
34-38 30 8%
39-43 26 6.58%
44-48 18 4.56%
49-50 Above 25 6.23%
GENDER
Total Frequency
Male 229 57.97%
Female 164 42%
CIVIL STATUS
Total Frequency
Single 254 64.30%
Married 122 30.89%
Widow 19 4.81%
OCCUPATION
Employed 123 31.14%

Unemployed 91 23.21%
Student 181 45.82%
Do you want a food delivery service to be opened in the Municipality of Claver?

Total Frequency
Yes 362 91.65%
No 33 8.35%
Do you like to order food using mobile phones and computer?

Total Frequency
Yes 366 92.66%
No 29 7.34%
What option do you prefer when ordering food?

Total Frequency
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Through online website 134 33.92%
Through calls 171 43.62%
Through text 90 22.78%
What snack bar do you usually go in for?

Total Frequency
ByasLouge Café 235 59.49%
Chillax 52 13.16%
KOMON 131 33.16%
Sweet delight 40 10.13%
Angel’s Burger 141 35.7%
Happy Chai 33 8.35%
In inini café 46 11.65%
Brew Baker 96 24.30%
Little Slice 27 6.84%
What food establishments which offer meals do you prefer?

Total Frequency
Tuna Grill House 77 19.49%
Rob’s kitchenette 43 10.89%
Country Fried Chicken 120 30.38%
Camacho Lechon House 63 15.95%
Rellitas’ Lechon House 30 7.59%
G-Anns Diner 199 50.38%
Tapukan 33 8.35%
Roadway 15 118 29.87%
Chooks to go 164 41.52%
Do you patronize a business that delivers your food wherever you are?
Total Frequency
Yes 383 96.96%
No 12 3.04%
Would you consider using food delivery service to help you save your time and effort
in ordering food?
Total Frequency
Yes 386 97.72%
No 9 2.28%
How often would you use this service?

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Total Frequency
Everyday 61 15.44%
Few times a week 136 34.43%
About once in a week 89 22.53%
Few times in a month 109 27.59%
What usual time/s of the day would you use this service?
Total Frequency
Between 8 am – 12 pm 168 42.53%
Between 1 pm- 5 pm 127 32.15%
Between 6 pm- 10 pm 100 25.32%
How do you feel about the delivery minimum limit?

Total Frequency
Strongly agree 217 54.94%
Somewhat agree 68 17.22%
Neutral 103 26.08%
Somewhat against 1 0.25%
Strongly against 5 1.27%
C. Resume
NecelKeren S. Paglinawan
09467035268
necelland24@gmail.com
Brgy.Tayaga, Claver, Surigao del Norte
Desired Position:
Manager
Personal Information
Age : 18 years old

Birthday : February 24, 2001
Gender : Female
Nationality : Filipino
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Religion : Roman Catholic
Height : 152cm
Educational Attainment
Secondary Education
Claver National High School
Science, Technology Engineering and Mathematics
Tayaga, ClaverSurigaodel Norte
2020
Primary Education
Ladgaron Elementary School
Ladgaron, ClaverSurigaodel Norte
April 2014
Personal References
Mrs. Jessel Lou M. Cinco Mrs. Marisol M. Galido

Senior High School Adviser School Principal III
Claver National High School Claver, National High School
Tayaga, Claver, Surigaodel Norte Tayaga, Claver, Surigao del Norte
Ted Angelo S. Andoy

09109876177
Angeloted.andoy@gmail.com
Brgy. Daywan, Claver, Surigaodel Norte
Desired Position:
Assistant Manager
Age : 18 years old
Birthday : September 19, 2001
Gender : Male
Height : 156cm
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Secondary Education : Claver National High School
Science, Technology, Engineering, and
Matematics
Tayaga, Claver, Surigaodel Norte
2020
Primary Education : Daywan Elementary School
Daywan, Claver, Surigaodel Norte
2014
Personal References

ErlieChezka G. Paña
09458377999
erliechezka21@gmail.com
Brgy. San Isidro, Gigaquit, Surigaodel Norte
Desired Position:
Order Keeper 1
Age : 18 years old

Birthday : April 22, 2001
Gender : Female
Height : 163cm
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Secondary Education
2020
Primary Education
San Isidro Elementary School
San Iisidro, Gigaquit, Surigaodel Norte
April 2014
Personal References

May Chelle O. Erazo

09109285750
Chelle51901@gmail.com
Brgy.Urbiztondo, Claver, Surigaodel Norte
Desired Position
Order Keeper 2
Age : 18 years old

Birthday : May 19, 2001
Gender : Female
Height : 153cm
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Secondary Education
Science Technology Engineering and Mathematics
2020
Primary Education
Urbiztondo Elementary School
Urbiztondo, ClaverSurigaodel Norte
April 2014
Personal References

Hans Jea L. Tesado

09959504057
hnsjeatsd@gmail.com
Brgy. Taganito, Claver, Surigao del Norte
Desired Position:
Order Keeper 3
Age : 18 years old
Birthday : June 16, 2001
Gender : Female
Religion : Iglesia Ni Cristo
Height : 156cm
Secondary Education
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Tayaga,,ClaverSurigao del Norte
2020
Primary Education
Taganito Elementary School
Taganito, ClaverSurigaodel Norte
April 2014
Personal References

Winston P. Daposala
098653753678
Winsdaps31@gmail.com
Brgy. Magallanes, Claver, Surigao del Norte
Desired Position:
Delivery Boy 1
Age : 18 years old

Birthday : November 25, 2001
Gender : Male
Height : 172cm
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Science, Technology, Engineering and
Mathematics
2020
Primary Education : Magallanes Elementary School
Magallanes, Claver, Surigaodel Norte
2014
Personal References

Jocelmar A. Calma
09109285750
Calma81@gmail.com
Brgy. Tayaga, Claver, Surigao del Norte
Desired Position:
Delivery Boy 2
Age : 18 years old

Birthday : May 25, 2001
Gender : Male
Height : 169cm
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Mathematics
2020
Primary Education : Claver Central Elementary School
Claver, Surigaodel Norte
2014
Personal References

Chester M. Naldoza
091087572720
budoymalolan@gmail.com
Brgy. Wangke, Claver, Surigao del Norte
Desired Position:
Delivery Boy 3
Age : 18 years old

Birthday : August 13, 2001
Gender : Male
Height : 169cm
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Mathematics
2020
Primary Education : Panatao Elementary School
Panatao, Claver, Surigaodel Norte
2014
Personal References

Mark Vince L. Viray

09195836226
markvinceviray@gmail.com
Brgy. Taganito, Claver, Surigao del Norte
Desired Position:
Delivery Boy 4
Age : 18 years old

Birthday : July 22, 2001
Gender : Male
Height : 157cm
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Mathematics
2020
Primary Education : Panatao Elementary School
2014
Personal References

Aldwin L. Erno
09078135060
aldwinerno@gmail.com
Brgy. Magallanes ,Claver, Surigao del Norte
Desired Position:
Delivery Boy 5
Personal Data
Age : 18 years old

Birthday : December 18, 2001
Gender : Male
Height : 163cm
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Mathematics
2020
Primary Education : Magallanes Elementary School
Magallanes, Claver, Surigaodel Norte
2014
Personal References

Austin N. Baron
09275826407
nasayaosteve@gmail.com
Brgy. Bagakay, Claver, Surigaodel Norte
Desired Position:
Delivery Boy 6
Personal Data
Age : 18 years old

Birthday : October 14, 2001
Gender : Male
Height : 163m
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Mathematics
2020
Primary Education : Claver Central Elementary School
2014
Personal References

D. Exhibits
1. 2 Types of Delivery Vehicle
2. Thermal Insulated Delivery Bag
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3. Official Uniform of Staffs and Delivery Men
4. Plant Illustration
a. Plant Location
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b. Plant Layout
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c. Plant Size
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d. Official Logo
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Bibliography
A. Website
https://www.statista.com/outlook/374/123/online-food-delivery/philippines
https://www.statista.com/statistics/221179/internet-users-philippines/
https://businesscasestudies.co.uk/how-do-food-delivery-website-make-money/
https://www.lazada.com.ph/
https://www.smallbusiness.wa.gov.au/business-advice/starting-your-
business/business-skills?
https://www.wasserstrom.com/blog/2018/10/12/food-delivery-risks/
https://www.morebusiness.com/delivery-business/
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FINAL Business Plan

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CLAVER NATIONAL HIGH SCHOOL

Senior High School

who craves food available in the food businesses of Claver.

B. Name of the Business

manage the business.

numerous Clavernons will come at their doorsteps.

PRODUCTS/ SERVICES AND INDUSTRY PROFILE

am to 10 pm exclusive for the residents of Claver.

is being prepared and deliver.

fees will be charged for each customer’s food order.

with insulated food compartments to preserve the quality of food.

delivering motorcycle with environmentally friendly engines is being encouraged to comply

with the Philippine Clean Air Act.

business is reaching its peak in recent years.

will help the entrepreneurs to generate extra money.

comes to effortlessly ordering food from favorites café.

satisfied with the service.

The Municipality of Claver has a total population of 32, 198. The

proponents distributed 395 questionnaires from different 14 Barangays of the Municipality.

Municipality of Claver. (Stratified random sampling is the process of grouping members of

the population into relatively homogenous subgroups before sampling.)

1.a Target Market

The Clavernon constituents who wanted to order food through

The delivery business have a large advantage since there are no

3. Demand and Supply Analysis

In the survey conducted, it is expected that there is a greater demand

service few times a week and even everyday.

Crave N’ Click Base

Online Website of Crave N’ Click

strategy namely: value-added pricing strategy and zone pricing.

2.a Value-added Pricing Strategy

them and thus value-added pricing is used over here

Food Establishment Commission:15% commission for every order they receive

2.b Zone Pricing Strategy

the distance travelled.

Table 1: Additional Charge

Additional Charge On Delivery Per

delivery vehicle will be an easy task.

the customer’s location.

A. Ordering/ Taking Orders/ Delivering Processes

delivered to the customers.

A.1. Through Website

Customers will Visit Crave N’ Click website

1. Customers will use the smart phones or computer in ordering

Customers will Click RESTAURANT or SNACK BAR

Preparation of the food

Delivering the product

A.2. Through Call

Call the contact number of Crave N’ Click

Preparing the food

1. The delivery man travels to the restaurant or snack bar

Delivering the product

from Monday to Sunday, 8:00 in the morning to 10:00 in the evening.

B. No. of Delivery per Day and Delivery Schedule

1. No. of Delivery per Day

customers will be accommodated without sacrificing the service quality.

fast service and good quality of the service being offered.

Type of Delivery Expected No. of Delivered Food

evening from Monday to Sunday to cater the demand of the customers.

C. Business Site and Layout

food delivery service.

Table 1. Livery of the Food Delivery Service

Quantit Unit Description Unit Total Cost

Age : Occupation: _____

Gender: _ Civil Status: ______