EMPOWERING CITIZENS TO

SENSE AND MAKE BETTER

CITIES
Dr. Mazlan Abbas
CEO - FAVORIOT Sdn Bhd
Email: mazlan@favoriot.com
 TECHNOLOGIES THAT ENABLE IOT

IPv6 Cheap sensors

(50% cheaper)

Big data Cheap bandwidth

(unstructured
data)
For the Past 10 Years (40x cheaper)

Cheap
Ubiquitous wireless
processing &
coverage Smartphones smarter
(free wifi) (personal gateway) (60x cheaper)
[Source: http://postscapes.com/what-exactly-is-the-internet-of-things-infographic ]
[Source: http://postscapes.com/what-exactly-is-the-internet-of-things-infographic ]
[Source: http://postscapes.com/what-exactly-is-the-internet-of-things-infographic ]
 HOW BIG IS THE IOT MARKET?

63 devices connected every second

By 2016 Gartner predicts 6.4 billion 5.5 million
devices will be connected to the internet -- and
new 'things' will join them each day.
 IOT MATURITY

Autonomous

Control Optimization
Monitoring
THE GOLD RUSH

MAKING SENSE OF DATA … BUT WHAT

DATA?
 DATA OWNERSHIPS

Personal / Private
Household

Public Commercial Sensor

Data Provider
IOT MAKE SENSE WHEN YOU BLEND THE DATA

Home Waste Health Transport Office

Creating New Compound Applications

 VALUE IS CREATED BY MAKING SENSE OF DATA
More
Important Wisdom Evaluated understanding

ity Appreciation of WHY

Understanding
an
m
Hu
to

Knowledge HOW questions.

fit

Answers to
ne
Be

Answers to WHO WHAT

Information questions
WHERE WHEN

Less Symbols
Important Data
 VALUE PYRAMID FOR SMART PARKING
More
Important Wisdom
N/A

ity
Understanding
an
m

How to implement a tiered

Hu

charging?
to

Knowledge How to find “overstayed”

fit

vehicles?
ne
Be

Who park at this lot?

What kind of vehicle?
Information Where is the empty
parking lot?
When is the peak
Less period?
Important Data
Empty (0), Full (1)
INTRODUCTION TO

SMART CITY
FIVE BIG REASONS WE FOCUS ON CITIES
More than half the world lives By 2050, 70% of the world’s
in cities. population will live in cities

More than 60% of cities have Cities have been the center of
yet to be built. civilization, life, and knowledge for
centuries.

Cities are at the forefront of

global innovation.
 BUILDING 3 TYPES OF CITIES
ROI-driven

Carbon-driven

Vanity-driven
 CITIZEN-FOCUSED • BUILDING TRUST
Citizen-Centric Data-Driven Decision Collaborative

Smart Tools Responsive

Cost Effective

Accountable

Transparent
 SMART
CITY
BETTER CITY • BETTER WORLD

Build cities through the eyes of

the CITIZENS
#bettercitybetterworld
 VISION OF THE CITY OF THE FUTURE
Technology may help mitigate the “black hole” problem.

Make Sensing the city Provide tools for Open source and
visible the the citizens to open data
invisible interpret and
change the
workings of the
city
CROWDSENSING VIA

CITIZEN
ENGAGEMENT
FAVOROT APPROACH

BUILDING THE NEXT SMART CITY SOLUTIONS

We Build Cities Based on Citizen-Centric Approach

CROWDSENSING IDENTIIFY & SOLVE LIVEABLE CITIES

Get citizens input via their Identify locations of issues Citizens have a
smartphones and City Authorities respond better quality of life
accordingly

BUILD NEXT RANK & DECIDE CITY

SMART CITY Authorities decide and INDICATOR
justify their next plan
SOLUTION Citizens will see how
of action their cities perform
Leverage innovative IOT
solutions to solve the
pain points of cities
inhabitants
BE THE EYES OF THE CITY
 CROWDSOURCING

HELP TO IDENTIFY
CRIME AREAS
 CROWDSOURCING

Smart Cities are responsive to

PREVENT BEFORE the problems of the citizens.
BECOMING UNBEARABLE
POTHOLES
CROWDSOURCING

HELP TO IDENTIFY
FLOOD AREAS
 CROWDSOURCING

CATCH THE ACT OF VANDALISM

DESTRUCTION OF PUBLIC AND PRIVATE PROPERTY
SMS Twitter

Whatsapp Radio

Facebook TV

Ad Hoc
Chaotic
Unmanaged
A PICTURE WORTH A 1000 WORDS
 REPORT AN ISSUE

BUT NOT FEEL LIKE A

FAVORSENSE
APP FOR ACTION,
NOT TALKING
CRIME AREAS FLASH FLOODS
NOISE LEVEL ROAD QUALITY

PROFILING OUR CITIES

GAINING INSIGHTS • OPTIMISING RESOURCES
 CITIACT USERS

REGISTERED CITIACT USERS - GROWTH

ROADSENSE DATA
HOW-TO

BUILD YOUR
NEXT SMART CITY SOLUTIONS?
TOP CITIACT PAIN POINTS
 SMART WASTE MANAGEMENT
“I’M FULL”

ALERT

RIGHT ROUTES TIMELY SCHEDULE

UNATTENDED
GARBAGE
 SMART PARKING

Smart Parking Location of Parking Tiered Pricing

With Sensors Parking Utilization Parking
Availability
SMART STREET LIGHTING

Prevent Crime with Proper Lighting

 • GPS
• Infra-red sensors Environmental
Monitoring
Multiple Sensors
Smart Waste Management Outdoor Parking
Management
Sensors in waste bins and
• Temperature Parking sensors
garbage trucks
• CO
• Noise
• Car Presence • Ferromagnetic
sensors
Smart Citizen
Crowdsensing
IoT in • Water level

• User generated feedback

Smart City •
•
Weather
Flow sensor
with smartphones that help River Monitoring • pH sensor
to make cities better Water Quality and
Flood Warning
Guidance to free parking
lots
Panels located at Traffic Intensity • Measure main traffic parameters
intersections Monitoring • Traffic volumes
Devices located at main • Road occupancy
• Taking information retrieved by the deployed entrance of city • Vehicle speed
parking sensors in order to guide drivers • Queue Length
towards the available free parking lots
 How-to

AVOID CITIZEN ENGAGEMENT PITFALLS

[Original article - https://iotworld.co/2016/08/01/tips-for-city-authorities-how-to-avoid-citizen-engagement-pitfalls/ ]
TIP (1) – BUY-IN FROM BOTH SEGMENTS
• It requires the active participation of both
parties. It’s like “chicken or egg” question.
Who starts first?
• Residents felt that their complaints would go
down the deaf ears of the local councils –
just like going down the black hole.
• The local authorities that are sensitive to the
citizens feel that the citizens need to channel
their grouses into a proper channel rather
than letting their anger on social media and
become terribly viral.
• Even after launching their own city’s citizen
engagement mobile app, the take-up, and
reports from the people are lukewarm –
seems that the residents are not keen to use
such apps.
TIP (2) – PUBLICITY
• If you ask 100 or 1000 people on the streets
whether they have heard such application. I
can almost guarantee you that none have
heard that.
• It’s easier to get a ridiculous publicity
message across the WhatsApp rather than
something which is more useful
• After such a big hype during the launch of
the service and what media posted the next
day, the message will be a deafening silence
after a few days.
• There’s no continuous effort in educating the
public.
TIP (3) – FINDING THE RIGHT CONCERNED CITIZENS
• Who are these people? What type of individuals
that are concerned about the cleanliness or safety
of the surrounding.
• Sometimes, the same person that always
complained in their Resident Association or
Community WhatsApp group, when being offered
an official channel or tool, they are the ones most
likely will not use them. They love to complain but
not to take action when given the opportunity to
participate.
• You might think – what about savvy smartphone
users like the yuppies or Gen-Y? Are they the
majority of the users? Surprisingly, they are not
concerned with such apps – weirdly they prefer to
take selfies and viral the issues on their social media
channels. In other words, they love to make
themselves famous and proud to see their
message gone viral but unfortunately it’s not on the
official channel.
TIP (4) – GAMIFICATION IF NECESSARY
• People wants an incentive to participate in
crowdsourcing initiative. Either get
themselves paid in monetary or prizes.
• The other way is to gamify the app in such a
way that gives some form of status within the
community app. Give them points and
elevate them into a different status or higher
rank on the leadership board.
• Launch contest with prizes for being the most
active users.
TIP (5) – PRESSURE GROUPS
• No administrators of the cities would love to
receive complaints every day. Nobody likes
to handle hundreds or thousands of
complaints each day throughout the whole
year. But if they did not manage and close
the complaints, how could they solve all the
problems which are already in the queue?
• Why need to be in a reactive mode when
local councils can be proactive?
• Sometimes, city authorities need a little push
or “pressure” from the people. Who elects
them if not the people themselves?
TIP (6) – SOCIAL MEDIA CHANNELS
• The most popular official channels by local
councils are either through phone, fax, web
portal or email. But technology has rapidly
changed the landscape of communications
with the advent of smartphones, mobile
Internet, and Social Media.
• Allow the citizens to communicate on their
favorite social media channels.
TIP (7) – IN-HOUSE VS OUTSOURCE
• There’re a lot of similar citizen engagement
mobile apps in the market. But most of them
forgot that the backend system that handles
the reports are not visible to them.
• Thus, a lot of cities who thought that they
could just develop the mobile app (i.e. the
front-end) in-house did not realize what they
are going to end up.
• Nearly all local council IT departments are
not set up as a product development house.
The budget given to them are only enough
to operate, manage and maintain the IT
system but not to become innovative and
develop their application.
• Think twice before embarking on in-house
development.
TIP (8) – PRODUCT ROADMAP
• Handling a continuous development and
future enhancement of the backend system
requires a sustainable IT support resources.
• New technology emerges and thus it must
quickly be adapted with the current process
workflow.
• Developing and supporting this in-house will
probably give the IT department of the local
council a horrible nightmare that they will
always regret.
TIP (9) – SMART CITY VISION
• Citizen engagement is only one of the single
component in a Smart City. They are many
applications which require integration to a
smart city platform; thus, it cannot be
developed in silo manner.
• Remember that IOT also requires input from
physical sensors (other than the sensors from
the smartphones).
• A real Smart City need an integrated
platform that collects and aggregates
various sources of data (structured or
unstructured) to discover the insights of the
city and make cities a better and sustainable
place to live.
 TIP (10) – IT’S NOT AN IT JOB!
Smart Parking Smart Waste Smart Street Smart Favorsense
Management Light Transportatio • Of course, any IT company can develop the
n
mobile app.
• However, IOT requires different skills that
encompass embedded programming,
IOT understanding different communications
APPLICATIONS
protocols, cloud services, and big data
analytics.
SMART
favoriot CITY
Social Media HUB

Open Data Parking Garbage Public

Lighting Smartphone
Collection Transport
Users

SENSOR
DATA
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