Scribd Logo
Upload

Welcome to Scribd!

  • Dialogue

    Uploaded by

    Asty Randa M
    613 views4 pages
    Hana is at a book fair and speaks with a customer service officer. The officer provides Hana with a map of the book fair that lists the publishers and their booths [1]. The officer also informs Hana that the booths offer discounts from 20-80% on the last two days of the fair and that there will be talks shows and art performances [2]. When asked, the officer provides Hana with a schedule of events [3].

    Original Description:

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Hana is at a book fair and speaks with a customer service officer. The officer provides Hana with a map of the book fair that lists the publishers and their booths [1]. The officer also informs Hana that the booths offer discounts from 20-80% on the last two days of the fair and that there will be talks shows and art performances [2]. When asked, the officer provides Hana with a schedule of events [3].

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    613 views4 pages

    Dialogue

    Uploaded by

    Asty Randa M
    Hana is at a book fair and speaks with a customer service officer. The officer provides Hana with a map of the book fair that lists the publishers and their booths [1]. The officer also informs Hana that the booths offer discounts from 20-80% on the last two days of the fair and that there will be talks shows and art performances [2]. When asked, the officer provides Hana with a schedule of events [3].

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

     

    Dialogue  1.

    Hana : Excuse me.

    Customer service officer     : Yes, May I help you ?

    Hana : Yes, I need some information about the participants at this book fair.

    Customer service officer : We have a map that you can look at. This map contains        some information
    regarding the publishers and their booths.

    Hana : I see. Could I have one ?

    Customer service officer : Of course. Here  you are. It is free.

    Hana : Thank you. By the way, do they offer any discounts?

    Customer service officer : Yes, They offer 20 – 80 percent discounts, especially on the last two days. You
    can go directly to their booths and request this information.

    Hana : Wow, that’s very interesting. Besides the book exhibition, are there any other activities at this fair
    ?

    Customer service officer : Yes, we are holding some talk shows and art performances.

    Hana : That sounds nice. Do you have a schedule ?

    Customer service officer : Yes, here you go

    Hana : Thanks for your help.

    Customer service officer : You’re welcome.

    Question :

    1. Where is Hana ? Give evidence from the dialogue !


    2. What does the customer service officer say to respon to Hana’s first greeting ?
    3. What information does Hana ask the customer service officer ?
    4. Is Hana looking forward to visiting the booths at the book fair ? Give evidence.
    5. Is the cinversation in a formal or informal situation ?

    Dialog 1.
    Hana: Permisi.

    Petugas layanan pelanggan: Ya, Boleh saya bantu?

    Hana: Ya, saya butuh informasi tentang para peserta di pameran buku ini.

    Petugas layanan pelanggan: Kami memiliki peta yang dapat Anda lihat. Peta ini berisi beberapa informasi
    mengenai penerbit dan stan mereka.

    Hana: Begitu. Bisakah saya memilikinya?

    Petugas layanan pelanggan: Tentu saja. Ini dia. Ini gratis.

    Hana: Terima kasih. Omong-omong, apakah mereka menawarkan diskon?

    Petugas layanan pelanggan: Ya, Mereka menawarkan diskon 20 - 80 persen, terutama pada dua hari
    terakhir. Anda dapat langsung pergi ke gerai mereka dan meminta informasi ini.

    Hana: Wow, itu sangat menarik. Selain pameran buku, apakah ada kegiatan lain di pameran ini?

    Petugas layanan pelanggan: Ya, kami mengadakan beberapa talkshow dan pertunjukan seni.

    Hana: Kedengarannya bagus. Anda punya jadwal?

    Petugas layanan pelanggan: Ya, ini dia

    Hana: Terima kasih atas bantuan Anda.

    Petugas layanan pelanggan: Terima kasih.


    Pertanyaan :

    Dimana Hana? Berikan bukti dari dialog!

    Apa yang dikatakan petugas layanan pelanggan untuk menanggapi salam pertama Hana?

    Informasi apa yang Hana tanyakan kepada petugas layanan pelanggan?

    Apakah Hana ingin mengunjungi stan di pameran buku?

    Memberikan bukti.

    Apakah bioskop dalam situasi formal atau informal?

    You might also like