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Learner'S Material: Travel Services
Learner'S Material: Travel Services
HOME ECONOMICS
LEARNER’S MATERIAL
TRAVEL SERVICES
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LM-Travel Services Grade 10
Table of Contents
Cover Page
Table of Contents
Introduction...……………………………………………………….………………
Content Standard and Performance Standard
Objectives
Program Requirements
Learning Episodes
How to Use this Learning Material
Diagnostic Assessment……………………………………………………...
Quarter I
Overview
Objectives
Pre-Test 1……………………………………………………………….……
Lesson 1: THE PHILIPPINE TOURISM INDUSTRY (PT)
Learning Outcome 1 Understand the Vital Function of the Philippine
Tourism Offices
Learning Outcome 2 Describe the Role of the Private Sector in the
Philippine Tourism Industry
Enhancement Activity………………………………………………………..
Lesson 2: Travel MANAGEMENT COMPANIES AND TRAVEL
AGENCIES (TM)
Learning Outcome 1 Describe the Travel Management Companies
and Travel Agencies
Learning Outcome 2 State the Functions of Travel Management
Company (TMC) /Travel Agency
Learning Outcome 3 Explain the Organizational Structure of
TMC/Travel Agency
Learning Outcome 4 Plan to Put Up a Travel Agency
Enhancement Activity………………………………………………………..
Post-Test 1…………………………………...……………………………….
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LM-Travel Services Grade 10
Quarter II
Overview
Objectives
Pre-Test 2……………………………………………………………..
Lesson 1: MARKET AND DESTINATION (MD)
Learning Outcome 1 Identify the Markets and Destinations
Learning Outcome 2 Discuss the Types of Tourism
Learning Outcome 3 Assess and Match Travel Destination Suitable
for Travelers
Learning Outcome 4 Read and Interpret Map
Learning Outcome 5 Recognize Famous Tourist Destinations in the
World
Enhancement Activity……………………………………………………..
Lesson 2: THE INTERNET AND E-TRAVEL COMMERCE (ET)
Learning Outcome 1 Practice the Internet and E-Travel Commerce
Learning Outcome 2 Describe the Capabilities of Global Distribution
System (GDS)
Enhancement Activity………………………………………………………..
Post-Test 2……………………………………………………………………
Quarter III
Overview
Objectives
Pre-Test 3……………………………………………………………………
Lesson 1: THE TRAVEL MANAGEMENT CYCLE
Learning Outcome 1 Arrange Flight Itinerary Using a Map and
Planner
Learning Outcome 2 Discuss Flight Reservation and Confirmation
Learning Outcome 3 Follow Rules and Principles in Airfare
Calculation and Travel Documentation
Enhancement Activity………………………………………………………
Lesson 2: CORPORATE TRAVEL MANAGEMENT
Learning Outcome 1 Practice Corporate Travel Management
Learning Outcome 2 Explain the MICE of Travel Management
Learning Outcome 3 Describe the Intranet and Extranets in Travel
Management
Enhancement……………………………………………………………….
Post-Test 3…………………………………………………………………
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Quarter IV
Overview
Objectives
Pre-Test 4…………………………………………………………....……….
Lesson 1: TOUR AND TRAVEL PRODUCTS
Learning Outcome 1 Describe the Tour and Travel Products
Learning Outcome 2 Identify the Maritime Travel Products
Learning Outcome 3 Determine the Types of Lodging/Accommodation
Establishments in the Philippines
Learning Outcome 4 Discuss the Group Travel Arrangements
Enhancement Activity……………………………………………………
Summative Assessment………………….……………………………………..
Synthesis……………………….………………………………………………...
Glossary…………………….…………………………………………………….
References……………….……………………………………………………...
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LM-Travel Services Grade 10
Introduction
Technology and Livelihood Education (TLE) is one nomenclature in the
implementation of the K to 12 Basic Education Program (BEP). It is
composed of four components, namely, Agri-Fishery Arts, Home Economics,
Industrial Arts and Information and Communication Technology. In this
learning material, the focus is on a course in Home Economics – Travel
Services.
The world of work today presents a picture of available jobs that are
getting scarcer each year. To address this reality, the Department of
Education is stretching its available resources, prioritizing needs, and
developing sustainable programs to lead and to prepare the young minds as
future skillful travel agents or to any related jobs. The department further
believes that it is in honing the skills the learner can have an edge over other
job seekers. DepEd endeavors to equip the learners with the appropriate
knowledge, attitude, values and skills necessary to become productive citizen
of our society.
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LM-Travel Services Grade 10
Content Standard
The learners demonstrate understanding of the concepts and theories
in Travel Services.
Performance Standard
Objectives
Program Requirements
Grade 10 students who will take Travel Services course as their
specialization in Technology and Livelihood Education (TLE) – Home
Economics should have successfully taken the exploratory courses in their
Grade 7/8 and have successfully completed any skill specialization in Grade
9.
The student of this course must possess the following:
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Learning Episodes
This learning resource is subdivided into four (4) quarters which may
serve as the recommended scope and limit for every academic grading
period. Every quarter, there are lessons that comprise the learning outcomes.
Before exploring the core competencies of Travel Services, you will be
guided on how to assess your own Personal Entrepreneurial Competencies
and Skills (PECS) and let you demonstrate your understanding about the
Environment and Market.
Quarter I includes Lesson 1 on The Philippine Tourism Industry that
enables you to understand the vital function and role of the government and
private sectors in managing and developing the Philippine tourism industry,
and Lesson 2 on Travel Management Companies explains the organizational
set up and function of travel agencies/TMCs as intermediary between the
travel producers and clients.
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Quarter IV details about Lesson 1 Tour and Travel Products that lets
you identify the different travel products in the country; and lastly, in Lesson 2
Travel and Tour Accounting Documents and Billing Settlement Plan, you will
process travel and accounting documents, and follow procedures for airline
ticket payment through the banking system.
Good luck and use this learning material as your guide to become a
successful travel service provider in the future.
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Here are some reminders for you as you use the modules. Be sure to
take note of them.
1. A diagnostic test precedes the activities in this learning material. Prepare
answer sheet where you can accomplish the tests in each learning
episodes. Complete the diagnostic test first before you go through the
activities. The diagnostic test determines how much you know about the
lessons in the learning material and identifies the areas you ought to
learn more. Your teacher will assist you to check and to analyze your
score in relation to your learning needs.
2. Each learning material has a sequence of activities. It contains integrative
and relevant information worthy of learning prescribed competencies and
performing the necessary tasks. Go over each activity carefully. If you
encounter difficulties, do not hesitate to consult your teacher for
assistance. Do not skip any topic unless you are told to do so.
REMEMBER that each activity is a preparation for the succeeding
activities.
3. For every lesson/learning outcome an enhancement activity follows to
help enrich the knowledge and skills you have gained.
4. When you have successfully finished all tasks in the learning material,
answer the post test to be given by your teacher. Your score will be
analyzed and will be used by your teacher for the computation of your
grade.
5. Lastly, DO NOT mark the learning material in any way.
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DIAGNOSTIC ASSESSMENT
A. Multiple Choice
Direction: Read the statements carefully and write the letter of your
best choice in your answer sheet.
4. In this stage, the needs of the target market are identified, reviewed and
evaluated.
a. Concept Development
b. Economic Analysis
c. Project Development
d. Refine Specification
5. This is generated by examining what goods and services are sold outside
by the community.
a. Business Creation
b. Business Pricing
c. Business Concept
d. Business Idea
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6. The government agency that has the authority to regulate, supervise, and
license all tourism sub-sectors
a. Department of Interior and Local Government (DILG)
b. Department of Tourism (DOT)
c. Philippine Tourism Authority (PTA)
d. Philippine National Police (PNP)
7. This kind of tourist destination will surely bring relaxation and relieve stress
to the visitors during their spear time. Some of which are the theme park,
casino, fitness center, and spa center
a. Entertainment
b. Shopping
c. Recreation
d. Education
10. Travel Management Company (TMC) performs the following role in the
travel distribution cycle, except
a. As retailer
b. As product producer
c. As counselor
d. As profit earner
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11. Type of business entity organized by two or more individuals who agree to
share responsibilities with regard to business management and finances.
a. Sole proprietorship
b. Cooperative
c. Corporation
d. Partnership
12. This TMC department segment will benefit when the marketing plans are
effectively delivered to the consuming public.
a. Personnel
b. Sales
c. Accounting
d. Operations
14. Clients who have not yet established their own family have the greater
tendency to avail of travel packages. The basis for this travel motivator is
a. Gender
b. Civil Status
c. Education
d. Budget
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17. A kind of traveler who is willing to pay more for as long as the best travel
services will be given to him
a. Regular traveler
b. Budget traveler
c. High-end traveler
d. Corporate traveler
18. The part of the Philippine map that defines all symbols, colors, and other
markings used in the illustration.
a. Label
b. Scale
c. Title
d. Legend
21.The continent land area where you can find nature’s wonder, the “Great
Barrier Reef”
a. North America
b. South America
c. Oceania
d. Asia
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23. This refers to Worldspan’s pre-ticketing fare tool that protects airline
against incorrectly priced or reissued tickets.
a. Worldspan FareSource
b. Worldspan SecuRate Air
c. Travelport Rapid Reprice
d. Travelport FareVerified
26. The complete record of all requirements of the passenger, and provides a
history of actions taken, confirmation, option dates, and relevant information.
a. Booking Card
b. Itinerary Card
c. Passport
d. None of the Above
27. This is the flight schedule requested to be included in the client’s itinerary.
a. Flight Itinerary
b. Estimated Time of Arrival
c. Estimated Time of Departure
d. Passenger’s Number Record
28. The name of a flight that operates between two cities and makes a
change online or interline in one or more cities en route
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
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29. Contains flights of all airlines between a specific city pair for a one-week
period.
a. Schedule Display
b. Time-Table Display
c. Flight Information
d. Airtime Access Levels
30. A term that refers to coming together of a group of people with similar
interests to accomplish some predetermined goals or purposes
a. Meetings
b. Seminars
c. Workshops
d. Incentives
32. The name of a body of students meeting regularly to study the same
subjects.
a. Class
b. Clinic
c. Press Conference
d. Panel
33. This refers to any private meeting or secret assembly that is held to elect
a new pope. It may also be applied in the boardroom of a corporation, when
the directors meet in secret to discuss a possible hostile takeover
a. Clinic
b. Retreat
c. Conclave
d. Assembly
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36. This flight class has air-conditioned reclining chairs, two on each side of
the cabin.
a. Executive Sleeper Class
b. Family Sleeper Class
c. Deluxe Class
d. Economic Class
37. The largest interisland shipping company in the Philippines today, that
operates the “Sail Away” inclusive tour packages
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
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40. Refers to a retail business that sells travel products and services to
customers on behalf of suppliers
a. Travel Agency
b. Retail Agency
c. Product Agency
d. Suppliers Agency
41. The name of the card that provides health and accident security overseas
in a manner that the host country handles all the necessary requirements a
traveler may have.
a. Tour Card
b. Multipurpose Card
c. Assist Card
d. Departure Card
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47. It brings its unique style to the sea with its ships named Disney Magic and
Disney Wonder
a. Super Disney Ferry
b. Land Cruise
c. Disney Cruise Line
d. Princess Cruise
48. It refers to a special travel arrangement for pilgrims, students, and any
other form of travel that does not fall under the previous category.
a. Ad Hoc
b. Ad Coalium
c. Ad Initio
d. Prima Facie
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LM-Travel Services Grade 10
Module 1
Personal Entrepreneurial Competencies
Introduction
In this module you will learn more about entrepreneurship and the
entrepreneurial competencies related to Travel Services. You will have a first-
hand experience in educational activities leading to personal assessment of
your entrepreneurial competencies and assessment of entrepreneurial
competencies of a successful Travel Agent respectively within your province.
You will also have some activities to align your competencies with the
competencies of successful practitioners. Moreover, this module is designed
to stimulate your mind to think about entrepreneurship, its role in the business
community in particular and to the economic and social development in
general.
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LM-Travel Services Grade 10
To begin with, let us first try to find out the competencies you will
master after finishing this module.
OBJECTIVES
At the end of this module, you are expected to:
Now, try to take the first challenge in this module -- the pre-
assessment.
PRE-ASSESSMENT
As part of your initial activity, you will be challenged to dig deeper into
your knowledge and previous experiences on the topic. Try to
diagnose/assess what you already know about personal entrepreneurial
competencies by answering Task 1.
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Column A Column B
____1. Creative a. make a wise decision towards the set objectives
____2. Profit Oriented b. strategic thinking and setting of goals
____3. Discipline c. trust in one’s ability
____4. Decision Making d. adaptable to change
____5. People Skill e. innovative, to have edge over the other
competitors
____6. Planner f. solid dedication
____7. Self-confidence g. skillful in record keeping
____8. Hardworking h. always stick to the plan
____9. Ability to accept change i. working diligently
____10. Committed j effective and efficient communication
and relation to people
k. always looking for income
Direction: The following are guide questions which encapsulate the entire
module. Write your answers on your assignment notebook, then share these
to class.
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After all the guide questions have been answered to the best of
your knowledge and skills, share these with your classmates. You too,
may compare your insights, personal knowledge of, and relevant
experiences on the topic to make it more exciting and engaging.
After setting your own personal goals and targets to achieve the
objectives of this module, check first your inherent knowledge of PECs. Try
to answer the following guide questions with the assistance of your
classmates.
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2. Are there other strategies or approaches where you can assess your
PECs? Explain how these can become more useful in selecting a
viable business venture.
_________________________________________________________
_________________________________________________________
_________________________________________________________
_________________________________________________________
How was your experience in answering the guide questions with your
classmates? Were you able to benefit from them? What were the insights you
have realized?
Now, this time you’re going to study the different topics that will enrich
your knowledge of PECs. Read carefully all the important details about the
succeeding topic.
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Know
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Process
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Planner
Strategic thinking and setting of goals
People Skill
Effective and efficient communication
and relation to people
Decision Making
Make a wise decision towards the set
objectives
TOTAL
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Interpretation/Insights:
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
How was your experience in discovering your strengths and the areas
to be developed? Did you gain valuable experience in exchanging insights
with your classmates? To learn more and deepen your understanding of
PECs, do the Task 5 below.
Task 5: Interview
Interview a successful travel agent or entrepreneur in your province
whose type of business is related with Travel Services. Focus your interview
on PECs and other business-related attributes that help them become
successful. Analyze the result of the interview and reflect on the similarities
and/or differences. Write your answer on a separate sheet of paper.
Name of Proprietor/Practitioner:
____________________________________________
Age: _______________________ Number of Years in Business:
__________________
Business Name: ________________________________________________
Business Address: ______________________________________________
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5. What best business practices can you share with aspiring students?
6. What are the salient characteristics, attributes, lifestyle, skills and traits
that made you successful in your business/job?
Note: Cull the needed information from the interview to supply answer/s to
Row 1 in the table below. Meanwhile, fill out the second row with your PECs.
Personal
Entrepreneurial
Competencies Characteristics Attributes Lifestyles Skills Traits
Successful
Entrepreneur
in the
province
My PECs
Using the information on the table above, analyze and reflect on the
similarities and differences in your answers. Put your reflection on the table
below. Write your conclusion on the space provided below.
Personal
Entrepreneurial Similarities Differences
Competencies
Characteristics
Attributes
Lifestyles
Skills
Traits
Conclusion:
________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
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Transfer
Directions: Using the table below and the information generated from Task 5
(Interview), prepare an action plan that indicates how you would
align your PECs to the PECs of the successful entrepreneur/ travel
agent in your province/ locality.
Time Expected
Objective Area Activities Strategies
Frame Outcome
To align my
PECs with the Characteristics
PECs of a
successful
entrepreneur
in Travel
Services Skills
Attribute
Traits
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Direction: Read and study the following questions below. You may use a
separate sheet of paper or your notebook to write your answers.
1. Why is there a need to compare and align your PECs with the PECs of
a successful entrepreneur?
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
______________________________________________.
2. How will your action plan help sustain your strong PECs and/or
address your development areas?
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
______________________________________________.
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________.
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Module 2
Environment and Market
Introduction
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Now that you have read some of the important considerations to look
into to be successful in any business, you are now ready to explore more
about the environment and market.
To begin with, let’s first try to find out the competencies that you will
master after finishing this module.
OBJECTIVES
Now that you have an idea about the things you will learn, try to take
the first challenge in this module- the pre-assessment.
PRE-ASSESSMENT
Direction: Choose the letter that best describes the statement. Write your
answer on a separate sheet of paper.
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5. How can one effectively respond to the needs of the target customer?
After all the guide questions have been answered and skills have been
mastered, share those with your classmates. Discuss your insights, personal
knowledge of, and relevant experiences on the topic to make it more exciting
and engaging.
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After setting your own personal goals and targets to achieve the
objectives of this module, you will have the opportunity to read and learn
more about environment and market. You too, will also be given a chance to
do practical exercises and activities to deepen your understanding of the
topic.
Know
Product Development
There are basic, yet vital questions that you can ask yourself about.
When you find acceptable answers to these questions, you may now say that
you are ready to develop a product/service.
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Likewise, needs and wants of the people within the area should also
be taken into big consideration. Everyone has his or her own needs and
wants. However, people have different concepts of needs and wants. Needs
in business are important things that every individual cannot do without in a
society.
These include:
1. Basic commodities for consumption
2. Clothing and other personal belongings,
3. Shelter, sanitation and health
4. Education
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Plan
Remaining
Analyze Developme
Perform
nt
Competit Economic Project
ive Analysis
Products
Concept Development
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Finding Value
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Innovation
Innovation is the introduction of something new in your
product/services. This may be a new idea, a new method or a device. If you
want to increase your sales and profit, you must innovate. Some of the
possible innovations in your products are change of packaging, improve taste,
color, size, shape, and perhaps, price. Some of the possible innovations in
providing services are application of new improved methods, additional
featured services and possibly freebees.
Unique Selling Proposition (USP)
Here is how to discover your USP and use it to increase your sales and
profit:
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LM-Travel Services Grade 10
Discover the actual and genuine reasons why customers buy your
product instead of a competitor's. Information is very important in
decision making. A competitive entrepreneur always improve his/her
products/services to provide satisfaction and of course retention of
customers. As your business grows, you should always consider the
process of asking your customers important questions and look for
information and question that you can use to improve your product/services.
Process
Task 3: Interview
Direction: Select a successful entrepreneur/practitioner. Conduct an
interview by utilizing the sets of questions below. Document the interview and
present this to the class.
4. Did you consult somebody before you engage in this business? Cite
sample insights that you gained from the consultation.
5. What were your preparations before you started the actual business?
7. What strategy did you consider to have a unique selling proposition for
your product/service?
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Transfer
6. Refine 3. Analyze a
Product Competitive
Specification Product
- -
- -
5. Select A 4. Generate
product Concept Product Concept
- -
- -
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Know
1. Examine the existing goods and services. Are you satisfied with the
product? What do other people who use the product say about it? How
can it be improved? There are many ways of improving a product from the
way it is made to the way it is packed and sold? You can also improve the
materials used in crafting the product. In addition, you introduce new
ways of using the product, making it more useful and adaptable to the
customers’ many needs. When you are improving the product or
enhancing it, you are doing an innovation. You can also do an invention
by introducing an entirely new product to replace the old one.
2. Examine the present and future needs. Look and listen to what the
customers, institutions, and communities are missing in terms of goods
and services. Sometimes, these needs are already obvious and felt at the
moment. Other needs are not that obvious because they can only be felt
in the future, or in the event of certain developments in the community.
For example, a province will have its electrification facility in the next six
months. Only by that time will the entrepreneur think of electrically-
powered or generated business such as photo copier, computer service,
digital printing, etc.
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3. Examine how the needs are being satisfied. Needs for the products
and services are referred to as market demand. To satisfy these needs is
to supply the products and services that meet the demands of the market.
The term market refers to whoever will use or buy the products or service,
and these may be people or institutions such as other businesses,
establishments, organizations, or government agencies.
Business ideas can come from your own skills. The work and
experience you may have in agricultural arts, industrial arts, home
economics, and Information and Communication Technology (ICT)
classes will provide you with business opportunities to acquire the needed
skills which will earn for you extra income, should you decide to engage in
income-generating activities. With your skills, you may also tinker around
with various things in your spare time. Many products were invented this
way.
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You have to select the most promising one from among the hundreds
of ideas. It will be good to do this in stages. In the first stage, you screen
your ideas to narrow them down to about five choices. In the next stage, trim
down the five choices to two options. In the final stage, choose between the
two and decide which business idea is worth pursuing.
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Branding
Process
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SWOT is subjective.
- -
- -
- -
- -
- -
- -
- -
- -
- -
- -
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Strategize:
SW – Utilize the strengths to overcome the weakness
OS - Capitalize on the opportunities to eliminate the weakness
ST – Maximize on your strengths to eliminate the external threats
OT – Take advantage of the available opportunities to eliminate the
external threats.
Strategies/Activities:
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Analysis:
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
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Transfer
Logo
Tagline
Vicinity Map
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QUARTER I
Overview
In this quarter, you will learn how tourism industry in the Philippines
was developed and managed through the collaborative efforts of the
government and private sectors in order to provide sustainable sources of
living for the people and build good tourism reputation for the country.
General Objectives
At the end of this quarter, learners are expected to:
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Pre – Test 1
A. MULTPLE CHOICE
Direction: Read the statement carefully and write the letter that best
describes the statement in your answer sheet.
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6. What is the only government controlled tourism agency that has a board of
trustees institutionally drawn from both private and public sectors?
a. Philippine Tourism Authority
b. Philippine Convention and Visitors Corporation
c. Department of Interior and Local Government
d. Department of Tourism
7. What government tourism agency is entitled for the collection of travel
taxes on individuals?
a. Department of Budget and Management
b. Bureau of Internal Revenue
c. Philippine Tourism Authority
d. Department of Finance
8. This establishment is suitable for motor travelers looking for inexpensive
lodging services for their own convenience?
a. Motel
b. Condotel
c. Corporate Hotel
d. Resort Hotel
9. What private tourism sector does the cruise ship belong?
a. Food and beverage
b. Transportation
c. Oil Company
d. Educational institution
10. This government agency is mandated to monitor the entry and exit of
foreign nationals in the country.
a. Department of Transportation and Communication
b. Department of Public Works and Highways
c. Civil Aviation Authority of the Philippines
d. Bureau of Immigration
B. ANALOGY
Direction: Choose the letter that can best satisfy the missing
argument. Write the answer in your quiz notebook.
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C. CLASSIFICATION
Direction: From the list provided below, recognize the roles of the
government and private sector in Philippine Tourism. Write them on
the appropriate column in your paper.
List of Roles:
1. Undertake researches
2. Motivates the public to participate in tourism
3. Deals with public relations
4. Serves as gateway to the success of tourism
5. Provide physiological needs to tourists
6. Formulate tourism standards
7. Promotes the country’s tourism industry
8. Perform administrative services and support
9. Facilitate the mobility of goods and services
10. Provide comfort to tourists
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Secretary of Tourism
Assistant secretary
for Internal Services
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Conventions Advertising
and Incentive and
Travel Publications
PCVC
Corporate Foreign
Affair Offices
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Vision
The PTA is envisioned to be a self-government corporation,
contributing to the national development objectives, serves as the epitome of
public service as it pioneers sustainable, environmentally responsible,
socially responsive and culturally catalytic tourism development.
Mission
The PTA is committed to effectively and efficiently implement
sustainable tourism development undertakings as guided by the following
national development thrusts: cultural awakening, countryside development,
environmental conservation, foreign exchange generation, employment
creation, and poverty alleviation.
Functions
The functions of the PTA are:
1. To develop identified priority areas: Areas with vast tourism
potentials that are programmed for priority development as identified by DOT
under its Tourism Master Plan (TMP).
2. To operate, maintain, and promote facilities in pioneering capacity:
Solely owned or thru joint ventures, the PTA properties include resorts,
hotels, golf courses and other tourism facilities in the various areas of the
country.
3. To provide technical and financial assistance to qualified tourism
projects: Guidelines have been designed for project proposals to be
evaluated and recommended by the Corporate Planning Department for
priority development by granting technical and/or financial assistance.
4. To generate revenues to fund national and corporate development
undertakings: Travel tax collection is PTA’s main source of income. Travel
tax is a levy imposed by the government on individuals (citizens of the
Philippines, and permanent resident aliens who have stayed in the country
for more than a year) who are leaving the country irrespective of the place
where the air ticket is issued and the form and place of payment, as provided
for by Presidential Decree No. 1183 as amended by Presidential Decree No.
1205, Batas Pambansa Blg. 38, and Executive Order No. 283 on travel tax.
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Republic Act No. 9593, also known as The Tourism Act of 2009,
clearly stated the shared responsibilities of the National and Local
Government to the Department of Tourism in implementing policies and
programs of the tourism sector.
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A. MATCHING TYPE
Directions: Match the government agency in Column B with its
appropriate functions in Column A. Write your answer on the answer sheet.
Column A Column B
Government Agency Function
______1. Philippine Tourism
A. Implements policies concerning
Authority
air travel safety
______2. Department of Labor B. Enforces peace and order on all
and Employment tourism destinations
______3. Philippine Ports Authority C. Promotes the Philippines as the
best convention venue
______4. Department of Interior D. Generates job opportunities
and Local Government through the tourism industry
______5. Securities and Exchange E. Monitors the entry and exit of
Commission foreign nationals in the country
______6. Philippine Convention and Visitors F. Imposes travel taxes on individuals
Corporation for travel services incurred.
G. Registers and license all
______7. Civil Aviation Authority of the
corporation and partnership
Philippines business in the Philippines
H. Manages the operations and
______8. Department of Tourism financing of all public sea ports
I. Implements tourism policies on
______9. Bureau of Immigration their constituents
J. Sets general policies for the
______10. Philippine National Police tourism industry
K. Oversees the preservation of the
country’s natural environment
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B. QUICKWRITES
Directions: Shortly explain the roles and responsibilities of the
following Department of Tourism offices.
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
Undersecretary for Assistant Secretary for
_
Planning, Product and Internal Services
Development and Coordination
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___________________________ ___________________________
___ _
SCORING RUBRICS FOR ASSESSING QUICKWRITES
2 – Beginning
4 – Developing
6 – Approaching
8 – Proficient
10 - Advance
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Icon for
Learning
Learning Outcome 2 Describe the Role of the Private Sector
Outcome in the Philippine Tourism Industry
Objectives
Have you ever experienced to travel? Where was your most distant
travel experience? Filipinos are really fun of going to places, mingling with
people of different culture, tasting delicacies in the regions, and explore new
places they have never been before.
We do travel for various reasons, some visit places for leisure, while
others travel for business purposes. Many travel for both leisure and business
such as when the board of directors of a certain company agrees to hold their
meeting in a beach resort in Puerto Galera, Oriental Mindoro; some
employees might decide to extend their stay for a couple of days to enjoy,
relax and escape from the everyday routine of their work.
Travelling nowadays has been made easier as compared before. With
just a few clicks in the computer, you can book for reservation, secure travel
documents, and then off you go to the desired destination. You will not worry
anymore of being stranded or being lost in places you have never been before
because there are tourism sectors, public and private transports that will
surely guide you on your way home in a safe and convenient manner.
For you to understand the role of the private sector in Philippine tourism
and travel, let us classify the sub-sectors into six (6) major travel-related
industries.
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1. Transportation Sector
By Land
According to the National Statistics
Coordination Board, as of 2011 there are already
7,138,942 registered motor vehicles in the
country; this includes the 788,372 cars, 1,764,865
utility vehicles, 8,769 buses, 3,206,255
motorcycles/tricycles, and 291,746 trucks. For that
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particular year alone, the total passenger traffic had reached to 49,815,295. In
the year 2008, railway transports in the country had carried 346.1 million
passengers which comprises to a total of 4.6 billion pesos revenue.
All land transportation entities such as public bus companies, tour bus
companies, tricycle associations, rail transport companies, taxicabs and car
rentals belong to this sector. Here are some of the noted private land transport
companies in the Philippines:
Public buses – Philtranco, Santrans, Victory Liner, Mega Bus Line,
Baliwag Transit, Bataan Transit Co.,Bicol Isarog Transport System Inc.,
Calamba Megatrans, Inc., Dagupan Bus Co., Dimple Star Transport
(Iloilo), Dominion Bus Lines, First North Luzon Transit, Five Star Bus
Company, Lucena Lines, Northstar Transport Inc., Philippine Rabbit,
Silver Star, etc.
Railway Transport – Philippine National Railways (PNR), Manila Light
Rail Transit System (LRT-1 and MRT-2), Manila Metro Rail Transit
(MRT-3)
Taxi and car rentals – Avis, Budget Rent-A-Car, Dollar Rent-A-Car,
R&E Transport, Nissan Rent-A-Car
By the Sea
There are also various modes of
transportation that can be experienced by
tourists in their journey to the waves of the sea.
Philippine Ports Authority revealed that in 2012,
there are a total of 49,998,936 passengers who
had travelled in the sea through shipping
vessels. The usual means is by travelling through shipping lines such as
Sulpicio Lines, Aboitiz & Co., and William Lines. But if you want better comfort
and relaxing ambiance, why not try travelling in a cruise ship. In shipping, the
vessel carries both the cargos and passengers with limited amenities and
facilities yet offers affordable travel fare; while in cruises, the vessel is solely
dedicated for passengers’ comfort and one of a kind travel experience,
offering first class facilities and amenities, and flexible travel routes. Lastly,
traveling through the ferry will be the best solution for shipping in short-
distance trip such as from the entry point in Sorsogon crossing the sea to
Samar, or may be from Batangas City to Calapan City.
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2. Oil Companies
Oil companies play important role in the
tourism industry since the fuel is the core source
of energy in all modes of transportation that are
motor operated. All actions of the tourism
industry lie dependently to the oil companies in
terms of people and goods mobility from one
place to another. Furthermore, an increase in the fuel price will rapidly affect
the economic stability of the country. Among many of the oil companies that
can be named in every road of the country’s territory, there are three major oil
players that stand out and significantly affecting the consuming public,
namely: Pilipinas Shell Petroleum Corporation, Chevron Philippines (formerly
Caltex), and Total Philippines (an independent oil firm). Union groups in the
country often call them as the “big three”.
3. Lodging Industry
As we always say, “there is no place like
home”. There is really no place in the world
indeed that could ever replace the comfort and
security that can be felt inside our own residence,
but what the lodging industry tries to offer is the
superb experience that you may remember for the rest of your life.
There are plenty of lodging establishments in the country that can
satisfy every guests needs for relaxation and delightful endeavors during their
stay. Filipinos are naturally hospitable that makes the lodging industry a very
competitive sector in the Philippines.
Lodging properties in various establishments vary depending on the
strategic location, luxury of facilities and amenities, number and size of room,
management standards, types of guests they cater and other factors.
Hotel – Like any other lodging establishments, hotels provide short-
term accommodation services primarily as a comfortable place for
sleeping. For hotel guests, it is more than just a place where they can
spend the night but also a wonderful venue to experience luxury in its
amenities. Hotels can be categorized as:
o Resort Hotel – It has amenities and facilities that guests can use
for their recreation such as swimming pool, golf course, food
chains, fitness gym, etc. These hotels are usually situated near the
beaches, theme parks and tourist attractions.
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1. Recreation – these are any facilities that will bring relaxation and
relieve stress to the visitors during their spare time such as amusement
parks, theme parks, resorts, casinos, fitness centers, bowling centers, spa
centers, etc.
2. Shopping – Aside from having a stress relieving effect and
acquisition of new items for personal belongings, the industry is a good
source of income for entrepreneurs. Facilities connected to shopping activities
are shopping centers and malls, souvenir shops, specialty stores, boutiques,
convenient stores, supermarkets, bazaars, and others.
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B. QUICKWRITES
Direction: Shortly explain the difference between the two key terms
presented below.
Cruise Ship
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Hotel Motel
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Recreation/Leisure Entertainment
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
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Enhancement
Activity
SELF –ASSESSMENT QUESTIONS
1. What are the vital roles of the government and private sectors in
the Philippine Tourism industry?
2. What will be the possible conflicts if the tourism policies of the
government are not communicated well to the public?
3. Given the chance to become the Secretary of Tourism, what
policies will you impose to better improve the Tourism Industry of
our country?
4.
Let’s Do it!
Research Time
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Icon for
Learning Learning Outcome 1 Describe the Travel Management
Outcome
Companies and Travel Agencies
Objectives
Have you ever tried to plan for your travel vacation? It seems to be a
very exciting activity but you might end up disappointed in dealing with
difficulties on how and at what point you can start. There are so many
concerns that should be arranged and rigid matters to research on in
travelling; whether looking for the best travel destination in magazines or
internet that can satisfy your limited budget, securing for the necessary travel
documents, plus the hassle of packing your clothes and personal necessities.
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Vendors/Commercial Entities
Middleman/Travel Agency
Vendee/Customers
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can also impose markup on the net cost of products forwarded by the vendor
or known as “net-plus” which are normally beyond the understanding of the
customer.
Commercial Entities
Customers
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A. WORD HUNT
Direction: Mark the ten (10) hidden words in the puzzle below
based on the lesson discussed.
T R A V E L P R O D U C T P
N E T P L U S W L F W L K R
O V J B N K U F T I F N Z O
I K H W Y O N J B M O Y W F
S R C B F H I Y H D C F D E
S B W H Q W M I V N L T K S
I K I R T N E V E N D E E S
M L J O K I T G Q T W I W I
M T W D F D A B V F O L Q O
O V O N H L R J G D S F V N
C W Y E E N T W D L Y W T A
N J K V F B K Y K B K H J L
W I A D M I D D L E M A N F
Q R N W Z H W J O H J L W E
T F K B F S U L P T S O C E
B. QUICKWRITE
Direction: Differentiate the words in Column A from Column B.
Rate-Minus Cost-Plus
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Vendor Vendee
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
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Icon for
Learning
Outcome Learning Outcome 2 State the Functions of Travel
Management Company (TMC) /Travel Agency
Objectives
Which of these ways do you think would be the best thing to do to find
the best travel deal that suits your budget: browsing the magazine, searching
the internet, or consulting a TMC/travel agency? Majority of you might choose
the second option which is browsing the internet. Well, you are right that the
World Wide Web is really a good source to search on and many travelers
today transact their travel deals online. However, it is also true that many
travel deals posted on some websites are only scams or may have some
hidden charges behind the declared deal rates. In this case, you would need
somebody or an expert to help you out in finding the right travel deal that will
not go beyond your budget such as travel management companies or travel
agencies.
Here are some of the advantages that customers may get from
booking in a TMC/travel agency:
1. They are experts in their field - Travel agents will surely find the best
travel solution since they are professionals in doing this kind of job everyday.
2. They conserve time and effort for you – They gather information from
suppliers and clients, arrange company agreements, coordinate details of the
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travel plans and file the needed documents. You have nothing to worry about
because somebody is doing the tasks for you.
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4. Arrange and coordinate travel activities – At this point, a TMC will now
place reservation to suppliers, make travel arrangements, and issue
corresponding proof of reservations to the traveler such as tickets or tour
vouchers after he agrees with all recommendations laid by the TMC.
Therefore, the traveler is not anymore an alien to the travel company but a
“client”.
3. Service Fee – These are fees collected from clients for some services
incurred in addition to the regular travel functions such as assistance in
securing travel documents, and processing of documents due to some
adjustments from the original travel arrangement.
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A. TRUE OR FALSE
Direction: Write TRUE if the underlined word/phrase in the
statement is correct; and write FALSE if it is wrong. Put your answer on the
space provided.
__________ 8. After agreeing with all the TMC recommendations, the travel
agent will process the travel arrangements and issue proofs of reservations.
The vendee is now considered a client of the company.
__________ 9. The TMC will no longer assist the client in case of deal
cancellations and refund due to untoward circumstances.
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B. QUICKWRITE
Direction: Complete the diagram below by writing your
understanding about the details of the concept given.
___________
___________
___________
___________
_____
___________ __________
___________ __________
___________ __________
___________ Functions __________
________ _____
of a
TMC/Travel
Agency
___________ __________
___________ __________
___________ __________
___________ __________
_____ _____
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Icon for
Learning Outcome 3 Explain the Organizational
Learning
Outcome Structure of TMC/ Travel Agency
Objectives
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Administrative Manager
Bookkeeper Collectors
2. Operations
The Operations Department acts as the implementer in the delivery of
the company’s core product which is to serve as intermediary between the
suppliers and the client. Among big TMC/travel agency, operations is sub-
divided into two divisions namely: Travel Operations and Tour Operations.
Travel Manager
Travel Counselor
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Messenger
Tour Guides
Marketing and Sales are segmented activities which aim to uplift the
sales revenue of the TMC. Marketing pertains to any activities that may cause
public awareness about the company and the product or services it offers.
When marketing plans are effectively communicated to the masses and many
become interested to avail the products, it will result to increase in sales
which the Department is targeting for. The Department is headed by the
Sales and Marketing Manager; followed by the Business Development
Supervisor and the Product Development Supervisor. Both of these positions
are responsible for the creation and implementation of marketing plans on
their respective areas; strengthening the business servicing aspects of the
company and improving the desirability of the products offered.
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2. It takes care of any activities that may bring public awareness about the
company and the products or services it offers.
4. It is responsible for the processing and delivery of the actual tour activities
in the field as included in the itinerary.
6. This department segment will benefit when the marketing plans are
effectively delivered to the consuming public.
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9. He/she monitors the normal office services catered by the TMC such as
advising, information seeking, processing, reserving and ticketing, and
securing of the travel documents for the clients.
B. QUICKWRITE
Direction: Complete the diagram below by writing your
understanding about the details of the concept given.
____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________
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Icon for
Learning Learning Outcome 4 Plan to Put-Up a Travel Agency
Outcome
Objectives
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After legalizing your business identity, you may now apply for the
License to Operate from the Office of the City/Municipal Mayor with the
following requirements needed:
- Barangay Clearance where the business is going to be located
- Fire Safety clearance
- Certificate of electrical inspection
- Certificate of occupancy
- Certified copy of Articles of Incorporation (or Partnership) and By-Laws of
Certificate of Business Name Registration for Single Proprietorship
- Contract of Lease of office space or a sworn statement by the Landlord
that the agency is a lessee thereof
- Duly accomplished application form from the Business Permits and
Licensing Office
- Surety Bond valid for one year from the date of issue
- List of all officers and employees and their respective positions,
citizenship, and home address
- List of all travel representatives, consultants, sales agents or persons
who are regularly engaged in soliciting and booking passengers
- For a new general manager, application for permit to work and
documents to prove a minimum of three (3) years’ experience in travel
and tour agency operations.
It is also a must that your travel agency applies for registration in the
following government agencies:
- Social Security System
- Bureau of Internal Revenue
- Pag-Ibig Fund
- Philippine Health Insurance Corporation
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B. QUICKWRITES
Direction: Write your understanding about the following forms of
business ownership.
1.
Sole Proprietorship 2.
3.
1.
Partnership 2.
3.
1.
Corporation 2.
3.
Enhancement
Activity
SELF –ASSESSMENT QUESTIONS
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Let’s Do it!
Role Playing
Divide the class into five groups. Ask each group to role play on the
following topics:
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Post Test 1
A. MULTPLE CHOICE
Direction: Read the statement carefully and write the letter of your
choice in your answer sheet.
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B. ANALOGY
Direction: Supply the word/phrase that can satisfy the missing
argument. Write only the letter of your answer on the space provided.
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C. ESSAY
Direction: Explain the following questions on a clean sheet of paper.
1. What are the roles of the government and private sector in the Philippine
Tourism Industry?
2. What are the similarities and differences between the traditional and the
new trends in the distribution of travel products and services?
3. How Travel Management Companies (TMC) / travel agencies benefit for
being an intermediary between vendors and vendee?
4. Explain the various forms of business ownership applicable to the TMC
/Travel Agency.
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QUARTER II
Overview
Filipinos are naturally travelers; this is manifested by our diverse
culture and history for having strong family ties and hosts of festive religious
and cultural events. Many of these social gatherings are rooted from the
desire to appreciate and give thanks to God’s abundant blessings in our land.
Traveling is not just joining the celebrations of our countrymen but a good
opportunity to share values, harmony, and culture.
Nowadays, tourism really changed the way every traveler thinks upon
visiting places. More than the majestic sceneries of nature, some travelers
still search for attractions that will let them feel the excitement and thrill run
through their veins. Perhaps, many enjoy recreational activities when they are
together with their family; while others prefer traveling alone for convenience
or because of limited budget. There are indeed a lot of reasons that lead
people to travel.
In this part of the learning resource, you will learn the different factors
that motivate or de-motivate travelers in engaging with different traveling
activities; also, on how to match the travel market and the destination
according to the traveler’s preference. As beginner travelers, it is important to
assess and evaluate the tourist destination to be visited, as well as to know
the appropriate use of travel guides such as map and compass in order to
ensure your safety and comfort upon going to places you have never been
before.
At the later part of the quarter, you will recognize the vital role of travel
agencies/TMCs and how they adapt to the new trends in the travel distribution
cycle from using Computerized Reservation System (CRS) to Global
Distribution System (GDS). You will become familiar with some of the major
GDS that travel agencies/TMCs use in performing their business online.
Lastly, this learning resource will hone your skills in navigating with the
Amadeus GDS and how to use some of its basic commands.
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If you still want more closeness to nature, try exploring the hidden
Caves of Suhot and Quipot in Capiz, or walk through the Piña Village of
Kalibo to meet the dreamweavers of the land. And of course, throw all
your stress and worries through the bunch of smiles that awaits you in the
Mascara Festival of Bacolod, then dance and rejoice your faith to the
Almighty Creator in the Ati-atihan festival of Aklan and Dinagyang
festival of Iloilo.
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Icon for
General General Objectives
Objectives
Pre – Test 2
A. MULTPLE CHOICE
Direction: Read the statement carefully and write the letter of your
choice in your answer sheet.
2. The Product-Related variable that satisfy client’s needs for travel whether
corporate or leisure activities
a. Length of stay
b. Distance traveled
c. Purpose of visit
d. Mode of transportation
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4. It means to share faith and devotion together with the natives in glorifying
the Almighty Creator.
a. Historical Tourism
b. Culinary Tourism
c. Cultural Tourism
d. Religious Tourism
6. This describes a traveler with a stable job but with limited time for traveling
since he/she is holding vital responsibilities in the workplace.
a. Budget Traveler
b. Regular Traveler
c. High-End Traveler
d. Either a or b
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8. Part of the map that details the different items that can be seen in the areas
of the map like the name, countries and capital cities
a. Label
b. Legend
c. Compass Rose
d. Title
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14. All of the following are advantages of the internet in the travel business,
except
a. It avoids payment of commissions on the part of customer
b. It gives the customer the freedom to gain control over the search
c. It ignores personal motivation
d. It reduces paperwork
15. The first computerized information system used primarily to store and
retrieve clients’ data
a. Computerized Reservation System (CRS)
b. Global Distribution System (GDS)
c. Personal Reference Number (PNR)
d. World Wide Web (WWW)
17. The aim of this type of tourism is to acquaint travelers to the way of life of
the natives which includes their customs and traditions
a. Historical Tourism
b. Cultural Tourism
c. Culinary Tourism
d. Adventure Tourism
18. The tendency of a big family to refrain from traveling activities because of
inconvenience and high cost of expenditures belong to what travel de-
motivator?
a. Lack of interest
b. Lack of time
c. Family stage
d. Family bonding
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19. The clients’ tendency to travel more often if they have better educational
attainment pertain to what market variable?
a. Socio-economic
b. Product-related
c. Psychographic
d. Physiological
20. Which of the following map guides is not aligned together with the
Altitudes?
a. Equator
b. Prime Meridian
c. Arctic Circle
d. Tropics of Cancer
1. Male
Married
First class flight seat
College graduate,
25 years old
2. Festivals
Inexpensive fare
Company sponsored events
Busy work schedule
Fine weather
3. Mode of Transportation
Safety
Social recognition
Relaxation
Family bonding
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4. Ayala y Compañia
Pintados Festival
House of Apacible
Barasoain Church
Santa Cruz Fort
5. Taal Volcano
Agusan Marsh
Batanes Islands
Tubbataha Reef
Makati Medical Center
6. Fantasy World
Burnham Park
Water Rafting
Ocean Adventure
Star City
7. Budget Traveler
Transportation
Infrastructure
Attraction
Hospitality
8. Ocean
Plateau
Bay
Strait
Gulf
9. Indonesia
Vietnam
Ireland
Jordan
New Zealand
10. Sabre
Amadeus
Galileo
StarCruise
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Icon for
Learning Learning Outcome 1 Identify the Markets and Destination
Outcome
Objectives
Have you ever experience an instance when you invite a close friend
to attend your party; but in spite of your dedication, he/she was not able to
come due to unexpected circumstances? You might feel disappointed during
that moment but try to assess first the reason behind your friend’s decision to
miss such a memorable event in your life. Sometimes, people change plans
not to hurt others but to address some sort of priorities.
The same reason applies to the travel industry. There are various
factors that may affect a person’s decision to travel. As discussed in the
previous quarter, people generally travel for leisure, business purposes or
often both. People who have the tendency to avail and realize their travel
plans are referred to as the Market. On the other hand, the places to be
visited that are elaborated on tour packages of travel agencies pertain to the
Destination. In some cases, travelers make adjustments or cancellation of
their travel plans because of various factors that you will learn in this lesson.
Travel Motivators
Travel motivators are factors that invite or push a person to travel. If
your boss decides to schedule company meeting in a prestigious hotel in
Cebu, the call of your duty as employee is your motivator. Other travel
motivators are related to:
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1. Physical
This describes motivations that have direct effect on travelers’
physical body and is associated to relaxation and stress releasing; on the way
they feel, see, hear, smell, and taste. Mountaineers visit places with exciting
mountain trails and overviewing sceneries such as such as Mt. Pulag in
Luzon and Mt. Apo in Mindanao.
2. Cultural
This is a type of motivator related to discovering other people’s
tradition, history, and way of life. Many feel excited about the Sinulog festival
of Cebu City or visit native restaurants in the “culinary capital of the
Philippines” Pampanga to meet, explore, and share cultures with people.
3. Interpersonal
It is somehow connected to Cultural motives since both deals with
meeting people. This motivator however is more of personal fulfillment upon
making new friends and keeping the old ones which is often neglected or
forgotten as we grow old like own childhood playmates, cousins and relatives.
Apart from home, rejoice in the memories of old times and escape from rigid
routines of the current life.
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Travel De-motivators
This describes a situation, condition, and matters that may bring
changes or lead to cancellation of an agreed travel deal with the travel
agency. Such incident often results to frustration on the part of the traveler
since that original motive to pursue is blocked. There are various factors that
de-motivate travelers, these include:
1. Cost of Travel
Money is the most powerful motivating and de-motivating effect
among consumers. The family normally allocates their funds first for availing
the basic needs such as food, house rental, and clothes; while leisure
activities like traveling is only secondary in priority and only if there are still
sufficient funds available. As a form of motivation for travelers, travel-related
businesses regularly release discounted fare promos only for particular
periods of time such as the PisoFare and other Airline Promos. But in time of
insufficiency, families still prefer to remain in their houses than traveling to get
rid of expenses unless they are pushed by unavoidable motives.
2. Lack of Time
Company employees who have regular whole day work schedules
and only rest once a week will surely find it hard to book for a two-days-one-
night travel tour due to busy schedule.
3. Health
In some cases, it is not advisable for people suffering in sickness to
travel due to complications that they might get from the stressful trip,
discomfort of being seated for a long time and sensitivity of their wounds to
exposed environment.
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4. Family Stage
There are conditions in the family that might affect in their desire to
travel. For example, if some family members will not be present during the
slated time of the trip because of their commitment and activities in school or
office, vacation plans will probably be postponed. Big families will limit the
instances of traveling to avoid certain inconvenience which they may get from
hard to manage children and expensive travel fares.
5. Lack of Interest
People sometimes decline opportunities for traveling if they do not
anymore feel the thrill and excitement in discovering places and people.
Some factors may be: they have already been in the place and not expecting
any difference anymore; lack of public information about the destination, and
others.
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Market variables
There are three (3) identified variables related to the traveler’s
individual differences that cause the travel market to divide into distinct
groups, namely:
Civil Status – Clients who are not yet establishing their own family
has the greater tendency to avail of travel products and services since
they have lesser family-related responsibilities as compared to those
already married. However, it is also the family that drives individuals to
travel especially for parents who wish to build strong bonding among
their children and let their children experience learning which becomes
even more memorable when they are together with their love ones.
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2. Product-Related Variables
These are factors related to the desirability of the travel products
offered by the travel agency towards their clients. Travel products are
matched according to various aspects that can satisfy every client’s
requirements such as:
Length of stay – whether same-day visit, overnight, or longer stay for
couple of days. Appropriate length of stay must be set according to the
destination or activities. Perhaps, a one-night stay in a resort or beach
will not be enough for relaxation, nor will a whole week visit to a theme
park or animal zoo. It is quite a long time for travelers who wish to just
view its major attractions.
3. Psychographic Variables
The study of psychographics deals with human personality, values,
attitudes, interests, and lifestyles. Abraham Maslow in his “Hierarchy of
Needs” explained that people are motivated to achieve certain needs. When
one need is fulfilled, a person seeks to fulfill the next one, and so on.
Therefore, the following needs of man for travel must be satisfied:
Physiological
The need to escape from the everyday work environment,
relaxation, relief from tension, and stress
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Safety
The need to have a sense of wellbeing, health, and recreation
Belonging
The need for family bonding, companionship, social interaction,
personal and family ties
Esteem
The need for prestige, social recognition, ego-enhancement,
personality development
Cognitive
The need for cultural, educational, and interest resulting to
learning
Aesthetics
The need for appreciation of environment, scenery, arts and
sciences
A. CLASSIFICATION
Direction: Decide whether the following word/phrase belong to
Travel Motivator or De-Motivator. Write your answer on the appropriate
column.
1. Travel fare discounts and promos
2. Sudden death of an immediate relative in the province
3. Spare budget from family income
4. Expensive travel fare
5. Busy work schedules
6. Slated company meetings in a beach resort
7. Ineffective travel campaigns
8. Sponsored seminars and conventions
9. Festivals and cultural events
10. Health problems
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B. IDENTIFICATION
Direction: Determine what factors affect the travel market are being
described below; whether Socio-Economic, Product-Related, or
Psychographic. Write your answer on the space provided.
C. ESSAY
Direction: Explain the following questions in a clean sheet of paper.
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Icon for
Learning Learning Outcome 2 Discuss the Types of Tourism
Outcome
Objectives
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Las Piñas Church Cape Engaño Lighthouse College of San Juan de Letran
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6. Culinary Tourism – This is the best recreational activity for tourists with
big appetite in tasting native delicacies and good learning experience for
aspiring chefs. Culinary tourism may be defined as a combined passion for
traveling and eating. While your mind is being fed with facts, history and rich
culture of the place, you also have the chance to literally taste the native
cuisines. Some of the treasured delicacies that keep tourists from going back
on the place it is originated are:
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Then, after the stressful treatment, patients may decide to visit some
tourist attractions near the place to make way for enjoyment. Here are some
of the world class medical facilities in the country:
- St. Luke’s Medical Center
- Makati Medical Center
- Manila Doctor Hospital
- Metropolitan Medical Center
- University of Perpetual Help Dalta Medical Center
- World Citi Medical Center
- Manila Philippine Orthopedic Institute
- Institut Santre NuHart Hair Clinic
- Instituto Estetico Manila Enhance Cosmetic Surgery and Skin Care
Center
- Beverly Hills 6750 Cosmetic Surgery and Skin Institute
- Eye Republic Ophthalmology Clinic
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1. Cave Exploration
2. Bacolod Inasal
3. Fantasy World
4. Institut Santre NuHart Hair Clinic
5. Parraw Regatta
6. Cape Engaño Light House
7. Tubbataha Reef National Marine Park
8. Mascara Festival
9. Via Crusis
10. Dinengdeng
11. Santa Cruz Fort
12. Eye Republic Ophthalmology Clinic
13. Sea Kayaking
14. Pulilan Carabao
15. Hundred Islands National Park
16. Sky Ranch
17. Hechanova Ancestral House
18. Chocolate Hills in Bohol
19. Manila Philippine Orthopedic
Institute
20. Enchanted Kingdom
21. Pintados Festival
22. Feast of Black Nazarene
23. Pahiyas sa Quezon
24. Pancit Tuguegarao
25. Mountain Biking
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Medical Recreational
______________ ______________
______________ ______________
______________ ______________
______________ ______________
______________ ______________
______________ ______________
______________ ______________
______________ ______________
______________ ______________
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B. ESSAY
Direction: Answer the following questions in a clean sheet of paper.
1. What is the difference between travel packages offered for leisure travelers
and business travelers?
3. As leisure traveler, how does your interest affect your decision to choose
the right travel destination?
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referrals. What people say about your business and the products and
services it offer matters a lot. As you satisfy every customer, they will never
stop talking about it until almost everybody knows about the good news that
you have a business that is one of a kind.
Setting good impression about the characteristics of the destination or
place to be visited significantly affects the decision of the visitors to pursue
their travel.
Prior to a traveler’s visit, one must consider first some factors that may
bring fulfillment or struggle on the endeavor such as:
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2. Regular Traveler – One who is an average earner with stable job but with
limited time for traveling since he/she is holding vital responsibilities in the
workplace and just chooses to travel shortly to escape from the stressful
routine. He/She has the tendency to travel in group together with office
mates, family, or as an individual. He/She also seeks for the best value for
money and considers comfort in his/her stay but does not deem it essential.
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Destination Evaluation
As you are done with all the enjoyment and tiring activities, it is about
time for you to evaluate the quality of service offered in the travel. To help you
decide on this aspect, here are some key indicators for you to review.
1. Accessibility – Were there any distractions that led you to consume longer
time in moving from one place to another like traffic or road constructions?
Are there available transport facilities in the place for the entire day?
2. Comfort and Convenience – Did the local staffs and private personnel of
establishments assist you willingly? Did the travel establishment provide all
basic the needs of guests in terms of appetizing food, conducive/comfortable
lodging facilities, fast internet and phone connections, sponsored personal
necessities like toothbrush, bath soap, towel, etc.?
3. Education and Entertainment – Did you learn new things from your
travel? Did these experiences bring you fulfillment, relaxation, and delight?
4. Service, Safety and Security – Did the trip met your expectation as
leisure/business traveler? Did you feel the safety and belongingness in the
places you visited?
1. Does the place address the traveler’s need for water, electricity,
communications and sewage?
3. Were there any distractions that led you to consume a longer time in
moving from one place to another like traffic or road constructions?
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5. Did the local staff and private personnel of establishments assist you
willingly?
8. Is the distance from one destination to another not consume much of your
time?
10. Did you feel the safety and belongingness in the places you visited?
B. QUICKWRITE
Direction: Complete the diagram below by writing your
understanding about the details of the concept given.
Budget Traveler Regular Traveler
______________________ ______________________
______________________ ______________________
______________________ ______________________
______________________ ______________________
______________________ ______________________
______________________ ______________________
High-End Traveler
______________________ ______________________
Types of Traveler
______________________ ______________________
______________________
___________________ ___________________
______________________
______________________
______________________
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______________________
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1. Title – This label gives you the idea about the purpose and type of
information that the map tries to show.
3. Labels – It details the different items that can be seen in the areas of the
map like the names countries and capital cities, famous landmarks, names of
bodies of water, and others.
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8. Altitudes – These describe the imaginary horizontal lines that runs from
east to west of the map. Some other important lines that runs through the
Altitudes are:
- Equator – the imaginary line situated at the middle of the earth
- Tropics of Cancer – the imaginary line 23 degrees north of the
Equator
- Tropic of Capricorn – the imaginary line 23 degrees south of the
Equator
- Arctic Circle – the imaginary line that surrounds the North Pole
where the Arctic is located.
- Antarctic Circle – the imaginary line that surrounds the South Pole
where the Antarctic is located.
Land Forms
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Bodies of Water
Ocean – the largest body of water that makes up 2/3 of the earth’s surface.
The different oceans that surround the earth are the Pacific, Atlantic, Indian,
and Arctic.
Sea – second to the largest body of water. Some of which are the Black Sea,
Dead Sea, and Caspian Sea
Gulf – a large body of water that extends beyond into land
Bay – a smaller body of water than the Gulf that protrudes into land
Lake – a body of water surrounded by land
Strait – the water passage between lands
Fjords – narrow inlets of sea between steep slopes
Types of Maps
Maps vary depending on the details and purpose it is intended. Here
are some of the common types of maps to be remembered:
1. Physical Map – It identifies all landforms and bodies of water that can be
found in different parts of the earth.
2. Topography Map – It is somewhat similar to the Physical Map for showing
different landforms and bodies of water; but instead of colors, contour lines
are used to illustrate the elevation and changes in the landscape of the earth
features.
3. Thematic Map – More than the usual details of lands and bodies of water,
it also includes some additional information for the convenience of travelers
such as climatic condition in the place, population density, economic activity,
historical trends, and political boundaries.
4. Political Map – This map is intended to describe the state and national
boundaries of places.
5. Climate Map – This describes the kind of climate that can be expected by
travelers in the place of visit. Climatic zones are scientifically determined
through measuring the amount of temperature, rainfall or snow, humidity,
number of cloudy days and other conditions in the place.
6. Economic or Resource Map – It determines the presence of natural
resources in the area which are marked with specific colors and symbols in
the Legend.
7. Road Map – It is the most common type of map that is widely used by
travelers. This specifies the major highways and roads in the area that
travelers may tract to arrive at the desired destination.
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A. MATCHING TYPE
Directions: Match the definitions in Column A with its corresponding
term in Column B. Write your answer on your answer sheet.
Column A Column B
Definition Term
______1. The map that determines the presence
of natural resources in the area A. Equator
B. Map Locator
______2. A body of water surrounded by land
______3. The imaginary line situated at the middle C. Climate map
of the earth
______4. The map intended to describe the state D. Political map
and national boundaries of places.
E. Longitude
______5. A narrow strip of land between two large
bodies of water F. Scale
______6. The map that illustrates the elevation and G. Economic map
changes in the landscape of earth features
through contour lines H. Isthmus
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B. QUICKWRITE
Direction: Shortly explain the difference between the two given
terms below.
Altitude Longitude
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
Island Archipelago
_________________________ _________________________
_________________________ _________________________
_________________________ _________________________
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Area I – It is composed of all the North and South American Continent and
the adjacent islands, Greenland, Bermuda, the West Indies and the islands of
the Caribbean Sea, the Hawaiian Islands.
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o London. England
o Paris, France
o Rome, Italy
o Barcelona, Spain
o Dublin, Ireland
o Madrid, Spain
o Amsterdam, The Netherlands
o Prague, Czech Republic
o Vienna, Austria
o Moscow, Russia
Middle East – is the land with great concentration of Islamic nations
around the southern and eastern shores of the Mediterranean Sea,
extending from Morocco to the Arabian Peninsula and Iran and
sometimes beyond. The central area was formerly known as Near
East. The states or territories of this region include Turkey, Lebanon,
Cyprus, Iraq, Syria, Iran, Israel, Jordan, Egypt, Saudi Arabia, Kuwait,
Yemen, Oman, Sudan, Libya, Bahrain, Qatar and United Arab
Emirates. Tourist attractions in the Middle East are uniquely different
from other places because of the influence of rich Islamic culture,
history and civilizations. Some territories of vast deserts are now
transforming into beautiful cities to make way for industrialization and
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o Petra, Jordan
o Sanaa, Yemen
o Qalat, Bahrain
o Sabratha, Libya
o Cairo, Egypt
o Istanbul, Turkey
o Dubai, United Arab Emirates
o Jerusalem, Israel
o Doha, Qatar
Africa – is the second to the largest continent and also second to the
most populated region in the world. It is about 30.2 million square
kilometers (11.7 million square miles) including the adjacent islands or
6% of the earth’s surface area. Algeria has the largest land area. The
continent is surrounded by bodies of water; Mediterranean Sea to the
north, Suez Canal and Red Sea to the Northeast, Indian Ocean to the
Southeast, and the Atlantic Ocean to the West. There are 54
recognized sovereign countries, 9 territories, and 2 independent states
with limited or no recognition encompassing the entire African
Continent. Among these territories, Nigeria has the largest population
of estimated 173.6 million which is the seventh largest in the world in
2013. In terms of tourism, 49.5 million international tourists arrived in
Africa in 2011. This is an increase of 0.85 over 2010. Some of the best
tourist attractions in Africa are:
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Area III – It covers all Asia and the adjacent islands, except that portion
included in IATA Area II, all of the East Indies, Australia, New Zealand and
adjacent islands, the islands of the Pacific Ocean, except those included in
IATA Area I.
Asia (East of the Urals) – is the largest among the seven continent
and also the most populated. It covers 8.7% of the earth’s surface area
and is situated mainly in the eastern and northern hemisphere. The
continent is surrounded by the three large bodies of water: Pacific
Ocean in the east, Indian Ocean towards south, and Arctic Ocean in
the north. The region is inhabited by 60% of the world’s total population
of about 4.3 billion people. Furthermore, the Philippines is situated in
the Southeast Asian region. Some of the wonderful tourist attractions
in Asia are:
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1. Marrakech, Morocco
2. Cairo, Egypt
3. Milford Sound, New Zealand
4. Banff National Park, Alberta, Canada
5. Machu Picchu, Peru
6. Mount Everest, Nepal
7. Great Barrier Reef, Australia
8. Ranomafana National Park, Madagascar
9. Paris, France
10. Niagara Falls, Ontario, Canada
11. Petra, Jordan
12. Vienna, Austria
13. Galapagos Island, Ecuador
14. Borobudur, Indonesia
15. Jerusalem, Israel
B. TRUE OR FALSE
Direction: Write TRUE if the statement is correct; otherwise, write
FALSE if the statement is wrong. Put the answer on your paper.
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Enhancement
Activity
SELF –ASSESSMENT QUESTIONS
1. Among the different types of tourism you have learned, what motivates
you the most to visit places? Why?
2. Why is it important to assess first your tourist destination then evaluate
the experiences that you had after the travel?
3. As a beginner traveler, what are the ten (5) most important basic things
that you should have in your bag upon travel to ensure safety and order?
Let’s Do it!
Research Time
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Icon for
Learning Learning Outcome 1 Practice the Internet and E-Travel
Outcome
Commerce
Objectives
“Since air travel began, technology has provided the solid foundation
on which travel agents build and develop their businesses...There are so
much technology out there, and whether beneficial or not, these technologies
are converging to offer the next wave of how travel will be conducted. Travel
agents will need to take advantage of these opportunities and be willing to
adopt new innovation.” These statements were given by the Abacus
International president and CEO Robert Bailey during the celebration of the
company’s 23rd year in the travel industry.
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Vendors Vendors
(Airline, Car hire, Hotel, etc.) (Airline, Car hire, Hotel, etc.)
Travel Agencies
VS Travel Agencies
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A. QUICKWRITES
Direction: Shortly explain the advantages and disadvantages of
internet in travel services on the following concepts. Write your answers on a
clean sheet of paper.
Gathering Information
Advantages Disadvantages
Processing of Transactions
Advantages Disadvantages
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Icon for
Learning Learning Outcome 2 Describe the Capabilities of
Outcome
Global Distribution System (GDS)
Objectives
CRS was later used by travel agencies, hotels, and other tourism
businesses to manage their inventory and let them gain direct access through
channel in order to check for availability, make reservation in a hotel, rent a car,
cruises and ships and issue tickets. Because of such limitless capabilities, the term
CRS was then replaced by Global Distribution Systems (GDS) that can book and
sell tickets for multiple airlines. GDS companies designed their system to be
accessible to clients through the internet and let them compare travel information
from various tourism service providers, making the GDS as the most effective tool
for marketing travel services to manage the complexity of supply.
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1. Amadeus
Amadeus was originally a neutral Global
Distribution System (GDS) formed by Air France,
Iberia, Lufthansa and SAS in 1987. At present, it is
under the registered ownership of Amadeus IT Group
with headquarters in Madrid, Spain and its central
database located in Erding, Germany. It is the largest
booking share in Europe which was also intended to
offer as alternative to Sabre (an American GDS). The
company is sub-divided into two major areas of operation: Global Distribution
System, and its IT Solutions business. As GDS, Amadeus offers the following
major distribution solutions:
Direct e-commerce/web and mobile technology
Call center and airline ticket office technology
Travel agency leisure e-commerce technology
Travel agency leisure retail and call center shops
Corporate travel agency desktop technology
Travel agency mid and back-office solutions
Travel agency IT consulting services
Corporate self-booking tool technology
Technology to link airlines PSS to other GDS/sales channels
A strategy of equal functionality across channels at the airlines choice
2. Sabre
Sabre Global Distribution System was
founded by American Airlines and IBM in 1964. Its
headquarters is situated in Southlake, Texas, USA. Sabre
connects to more than 350,000 travel agents, 400 airlines,
100,000 hotels, 25 car rental brands, 50 rail providers and
14 cruise lines worldwide.
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3. Worldspan
Worldspan was founded by Delta Air Lines,
Northwest Airlines, and Transworld Airlines in 1990.
It merged with Galileo in 2006 under the Travelports
GDS. Its headquarters is located in Atlanta,
Georgia. As GDS, Worldspan contributes to 15% of
the world market share in the distribution of
electronically generated travel information, internet
products and connectivity, and e-commerce
capabilities for travel agencies, and travel service
providers.
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Worldspan XML Pro – global data exchange tool for building fully
functional travel applications and establishing GDS direct connect via the
internet.
Travelport e-Pricing – global standard in low-fare shopping technology.
Travelport Fare Verified – comprehensive pre-ticketing fare audit tool that
protects airline companies against incorrectly priced or reissued tickets.
Travelport Rapid Reprice – the industry’s itinerary re-pricing tool when
traveler itineraries change.
Travelport ViewTrip – offers 24/7 online access to detailed, personal
itineraries to travelers who hold a Worldspan booking record.
4. Galileo
Together with Worldspan, the Galileo is owned
by Travelports Global Distribution System. Its
headquarters was moved from Denver, Colorado to
Atlanta, Georgia a year after the merging of Travelport
and Worldspan companies. Although they now share
the same datacenter, both still run at separate systems.
A. MULTIPLE CHOICE
Direction: Read the statement carefully and write the letter that best
describes the statement on your quiz notebook.
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3. This European Global Distribution System was earlier developed to serve as the
alternative of an American GDS
a. Galileo
b. Amadeus
c. Travelports
d. Sabre
6. The Worldspan’s pre-ticketing fare audit tool that protects airline against
incorrectly priced or reissued tickets.
a. Worldspan FareSource
b. Worldspan SecuRate Air
c. Travelport Rapid Reprice
d. Travelport Fare Verified
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8. This is one of the airline company that founded the Sabre in 1964.
a. Northwest Airlines
b. American Airlines
c. Air France
d. Transworld Airlines
9. It offers 24/7 online access to detailed, personal itineraries to travelers who hold
a Worldspan booking record.
a. Travelport ViewTrip
b. Worldspan WorldGroup
c. Travelport e-Pricing
d. Worldspan Go!
10. This allows clients to compare travel information and transact from various
tourism service providers online.
a. Computerized Reservation System (CRS)
b. Global Distribution System (GDS)
c. IT consulting services
d. either a or b
B. QUICKWRITES
Direction: Observe and interpret the graphical illustration below. Write your
understanding on a clean sheet of paper.
Airline
GDS Hotel
Traveler Travel
Agency
Car Hire
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Enhancement
Activity
SELF –ASSESSMENT QUESTIONS
1. How did the existence of the World Wide Web change the Travel
Management Cycle?
2. What are the distinct difference between Computer Reservation System
(CRS) and Global Distribution System (GDS)?
3. List down at least ten (10) capabilities of GDS
Let’s Do it!
Laboratory Exercises
1. Open the country information for Austria and find some of the main
attractions in the place.
2. Seek for the general information about Belgrade, London airport and
determine how many kilometers it will take to travel from the airport to
the city.
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Post – Test 2
A. MULTPLE CHOICE
Direction: Read the statement carefully and write the letter of your
choice in your answer sheet.
1. This describes a traveler with stable job but with limited time for traveling
since he/she is holding vital responsibilities in the workplace.
a. Budget Traveler
b. Regular Traveler
c. High-End Traveler
d. Either a or b
2. It means to share faith and devotion together with the locals in glorifying
the Almighty Creator.
a. Historical Tourism
b. Culinary Tourism
c. Cultural Tourism
d. Religious Tourism
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7. Part of the map that details the different items that can be seen in the areas
like the name, countries and capital cities
a. Label
b. Legend
c. Compass Rose
d. Title
8. The Product-Related variable that satisfies client’s needs for travel whether
corporate or leisure activities
a. Length of stay
b. Distance traveled
c. Purpose of visit
d. Mode of transportation
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12. This map is intended to describe the state and national boundaries of
places.
a. Physical Map
b. Topography Map
c. Climatic Map
d. Political Map
13. All of the following are advantages of internet in the travel business,
except
a. It avoids payment of commissions on the part of the customer.
b. It gives the customer the freedom to gain control over the search.
c. It ignores personal motivation.
d. It reduces paperwork.
15. The clients’ tendency to travel more often if they have better educational
attainment pertains to what market variable?
a. Socio-economic
b. Product-related
c. Psychographic
d. Physiological
16. Which of the following map guides is not aligned with the Altitudes?
a. Equator
b. Prime Meridian
c. Arctic Circle
d. Tropics of Cancer
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17. The aim of this type of tourism is to acquaint travelers of the way of life of
the locals which includes their customs and traditions.
a. Historical Tourism
b. Cultural Tourism
c. Culinary Tourism
d. Adventure Tourism
18. The first computerized information system used primarily to store and
retrieve clients’ data
a. Computerized Reservation System (CRS)
b. Global Distribution System (GDS)
c. Personal Reference Number (PNR)
d. World Wide Web (WWW)
19. The tendency of a big family to refrain from traveling activities because of
inconvenience and high cost of expenditures belong to what travel
demotivator?
a. Lack of interest
b. Lack of time
c. Family stage
d. Family bonding
20. The travel evaluation indicator that is addressed upon answering the
question: “Did you learn new things from your travel?”
a. Accessibility
b. Comfort and convenience
c. Safety and security
d. Education and entertainment
1. Ayala y Compañia
Pintados Festival
House of Apacible
Barasoain Church
Santa Cruz Fort
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2. Sabre
8. Indonesia
Amadeus
Vietnam
Galileo
Jordan
StarCruise
Australia
Worldspan
New Zealand
3. Mode of Transportation
9. Budget Traveler
Safety
Transportation
Social recognition
Infrastructure
Relaxation
Attraction
Family bonding
Hospitality
4. Fantasy World
10. Ocean
Burnham Park
Plateau
Water Rafting
Bay
Ocean Adventure
Strait
Star City
Gulf
5. Male
Married
First class flight seat
College graduate,
25 years old
6. Taal Volcano
Agusan Marsh
Batanes Islands
Tubbataha Reef
Makati Medical Center
7. Festivals
Inexpensive fare
Company sponsored events
Busy work schedule
Fine weather
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QUARTER III
Overview
In the business arena, it is pivotal in nature for a person to showcase
the necessary characteristics for clientele relations, enough knowledge to run
a certain business, and an impeccable managerial and professional
competence so as not to impede the desired progression. The magnate at
this level is considered to be vital, as the business hits the brightest star there
is on the vast firmament of the corporate world.
Counter counseling, flight itinerary planning, and/or reservations and
confirmations are some of the core topics included in this part of the module
wherein, amid these skills is the individual engaged in business who is
buttressed with expertise in the present demanding sphere of a fast-evolving
technology.
After taking quarter three of the module, you will be equipped with the
fundamentals about the topics presented, excogitating and revealing the
invisible, latent picture of who you really are – adept and prepared to battle
head-to-head with the adversities of today. You will dash fastest in the race of
life, leaving others with their feet still shackled by ignorance.
Let us try to look into details as you flip over the pages, getting the
focal point of quarter three of the module, both formal and informal types of
learning – the lessons will dwell on the Travel Operations of the Organization,
the Operations Department Functions which are divided into five, namely:
counter counseling, reservations, fare calculation, ticketing, and
documentation.
Icon for
General General Objectives
Objective
s
The following are the general objectives of quarter III:
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Ilocos Excursion
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Pretest - 3
A. MULTIPLE CHOICE. Read the statement carefully and
choose the letter that best describes the statement. Write your answer in your
quiz notebook.
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9. Provides airline schedules for more than 780 airlines and available
information for flights that have seats available for sale on more
than 460 airlines.
a. Amadeus Automated Reservation System
b. Amadeus Direct Reservation System
c. Amadeus Electronic Reservation System
d. Amadeus Manual Reservation System
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10. The name of a flight that operates between two cities and does not
make any stops
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
11. The name of a flight that operates between two cities and makes a
change online or interline in one or more cities en route
e. Non-stop Flight
f. Direct Flight
g. Connecting Flight
h. Change of Gauge/ Equipment Flight
12. Referred to as an online flight that operates between two cities with
a change of aircraft at an international city
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
14. Contains flights of all airlines between a specific city pair for a one-
week period.
e. Schedule Display
f. Time-Table Display
g. Flight Information
h. Airtime Access Levels
15. The meaning of PNR
a. Passenger Name Record
b. Pre-Name Record
c. Post Name Record
d. Parliamentary Name Record
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17. The name of those travelers who represent the company in events
overseas, or attends corporate affairs in a multinational setting
a. Mariners
b. Corporate Executives
c. Businesspersons
d. Land-based overseas workers
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27. It means that any direct or indirect issue or policy conflict must be
revealed, including any joint venture that is deemed as conflict of
interest.
a. Confidentiality
b. Conflict of Interest
c. Illegal Information Brokering
d. Point of View
28. It pertains to the proposal of travel arrangement for the event from
the travel management company to the corporation or an event
management.
a. Binding Process
b. Bidding Process
c. Transaction
d. Illegal Information Brokering
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Counter Reservations/
Counseling Confirmations
Fare Calculation
Ticketing
Documentation
The players of the operation department are: the Manager, the Travel
Supervisor, the Documentation Supervisor, the Travel Counselors or Counter
Staff, the Reservations and Ticketing Officers, and Liaison Officer.
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1. Avoid crisscrossing
Crisscrossing:
Manila /Bangkok /Hong Kong /Singapore /Manila
Should be:
Manila /Hong Kong /Bangkok /Singapore /Manila or VV
2. Avoid backtracking
Crisscrossing:
Manila /New Delhi /Bangkok /Colombo /Manila
Should be:
Manila /Bangkok /New Delhi /Colombo /Manila or VV
3. “The less carriers used, the better” - this has more to do with
the competitive airfares than anything else.
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6.FIP= __________________________________________________
7. ETD=_________________________________________________
8.ETA=_________________________________________________
9.OAG=_________________________________________________
10.GMT=________________________________________________
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Descriptions
Criteria Value
1 2 3 4
Display All parts are not Some parts Most parts All parts are
clearly labeled. are clearly are clearly clearly
labeled labeled. labeled
Mechanics There are many There are There are There are no
and Spelling mistakes in several minor mistakes in
mechanics mistakes in mistakes in mechanics
and/or spelling. mechanics mechanics and/or
and/or and/or spelling.
spelling. spelling.
Presentation The brochure is The brochure The brochure The brochure
presented as is presented is presented is presented
very difficult for as difficult for as less with ease for
the audience to the audience difficult for the audience
understand. to understand. the audience to understand
to understand
Layout The layout is The layout is The layout is The layout is
confusing. The somewhat almost well
components organized. organized. organized.
are inconsistent Most of the Most There is
and some components components consistency in
information are are not are its
missing. organized. consistent components
Partial within the that allows
information publication. the readers to
can be located Almost all easily locate
information the
can be information.
located.
Total
Student’s comments:
__________________________________________________________
Teacher’s comments:
_________________________________________________________
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Icon for
Learning Learning Outcome 2 Discuss Flight Reservations
Outcome
and Confirmations
Objectives
Flight Reservations
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Amadeus air provides airline schedules for more than 780 airlines ad
available information for flights that have seat available for sale on more than
460 airlines. The Amadeus system stores over 500,000 city pairs and 3.9
million routings worldwide, offering a wide range of direct flights and over 6
million connecting flight options.
1. Availability of all flights are displays with at least one seat available
for sale or waitlist for all airlines, which have sales agreement with
Amadeus. Each time availability is displayed, the flights are sorted
following the hierarchy shown below:
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AN19SEPMNLBKK
AN Transaction command for neutral availability
19SEP Date, DDMMM
MNLBKK City pair
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DOCX751/10AUG/HKGBOM
DO Transaction command for flight
information
CX751 Flight Number
/10AUG Slash and date, DDMMM
/HKGBOM slash origin and destination
airport/city codes
Additional
Title Explanations
Info
MR or MS 12 years or older
MSTR or MIST 2 up to 11 years CHD
INF I month to 23 months old INF
Acceptable titles in name element
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14. End Transaction – when you have entered the five mandatory
elements, SMART, you must end the transaction to file the record in
the system.
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Other Reservations
The three methods of making flight reservations are also applicable to
reservations made for other supplier of travel services, although the required
information differs. Here are some of the other reservations that your clients
may avail:
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Accommodation
Establishments
Cruises
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B. Visit a hotel, resort or any other lodging establishment, and interview the
manager about their operation on reservations. Write a report to show to
your classmates during class discussion.
C. Collect forms of reservation from the hotel, resorts and other lodging
establishments to those juridical persons you visited. Compile and reflect
on it. Your output will be rated using the rubric below.
SCORE CRITERIA
5 The information gathered suggests excellent and critical analysis
of the topic presented
4 The information gathered suggests good analysis of the topic
presented
3 The information gathered lacks depth in the analysis of the topic
presented.
2 The information gathered is unclear and has no bearing on the
topic presented.
1 No research work presented.
Icon for
Learning
Outcome Learning Outcome 3 Follow Rules and Principles in
Airfare Calculations and Travel Documentation
Objectives
Fare Calculations
The amount to be charged for any air journey is dependent on the type
of journey to be undertaken. For example, a passenger who boards an
aircraft at point “A”, flies direct, non-stop to point “B” and disembarked will be
charged the corresponding publisher fare for the trip.
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1. Headline/sideline cities
2. Fare – one-way fares appear in regular typeface while
roundtrip fares appear in bold typeface
3. Fare type – example: Normal fares: Y for economy class; F
for first class; and J for business class.
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If the total distance of the itinerary does not exceed the MPM,
no excess mileage applies.
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Airline Ticketing
The air ticket can only be issued by the ticketing office after
reservations have been processed and confirmed and the applicable airfares
calculated.
The issuance of air ticket is the final step in processing a
passenger’s air travel requirements.
It represents a contract between a passenger and a carrier,
and represents also a passenger’s payment to the travel
agent.
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1. Paper tickets
a. These are now phased out by the airlines worldwide. It is
important to understand the composition, format and content
of these to enable a better understanding of an e-ticket.
b. It contains the original detail of the transaction.
2. Electronic air tickets
a. An e-ticket is a paperless electronic document used for
ticketing passengers.
b. E-ticketing (ET) is the process of simplifying the issuance of
paperless e-tickets, generating electronic reports and
monitoring materialization of booking
c. E-ticketing improves passenger convenience and e-ticketing
reduces cost.
d. It reduces ticket processing charges, eliminates the need for
paper and allows greater flexibility to the passenger and travel
agent to make changes to the itinerary.
Advantages Disadvantages
For customers Stress free ticketing no Possibility of
tickets to lose; no last technology crash
minute queues
For airlines Savings of up to US9 for Less portable than
ticket printing and a paper
processing
For travel agent Will allow them to explore Security issues in
greater opportunities to self check-in
manage the corporate kiosks
travel experience
Advantages and disadvantages of e-ticketing
Documentation
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Documents Descriptions
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1.__________________________ 6.___________________________
2.__________________________ 7.___________________________
3.__________________________ 8.___________________________
4.__________________________ 9.___________________________
5.__________________________ 10.__________________________
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Enhancement Activity
EXERCISES:
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Let’s Do it!
Field Work
SCORING RUBRICS
Directions: Level
Achieved PERFORMANCE LEVELS
Ask the teacher to
assess your 10 - Can perform this skill without
performance in the supervision and with initiative and
following critical task adaptability to problem situations.
and performance 7 - Can perform this skill satisfactorily
criteria without assistance or supervision.
4 - Can perform this skill satisfactorily
You will be rated but requires some assistance and/or
based on the overall supervision.
evaluation on the right 1 - Can perform parts of this skill
side. satisfactorily, but requires
considerable assistance and/or
supervision.
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Icon for
Learning Learning Outcome 1 Practice Corporate Travel
Outcome
Management
Objectives
1. Financial Control
Having a professional travel management company or competent in-
house travel professionals that can manage and negotiate travel-
related services provides measurable financial benefits to the
corporation.
The capabilities to monitor and analyze travel expenditures are
essential if cost cutting opportunities are to be identified and taken
advantage of.
As a general rule, the appointed travel management company or the
in-house travel department works with each department to determine
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its travel needs and develop its travel budget, based on current
spending and planned development.
With the consolidated travel needs of the corporation, the discounts
and preferred rates are negotiated with the travel suppliers based on
company-wide needs.
2. Policy Adherence
Corporate travel management also involves developing corporate
travel policies that optimize the company’s travel expenses.
Proper procedures must be followed in order to adhere to the
company’s travel policies. Otherwise, the company will just be
wasting money through more expensive bookings especially with
non-preferred travel suppliers.
The linkage of the consolidated travel needs of the corporation with
the corporation’s travel policies are executed through the corporate
travel procedures in the managed corporate travel program.
The corporate travel program guides the employees to travel the
way the management recommends.
By taking advantage of the negotiated preferred rates or discounts,
a well-managed travel program pays for itself through lesser costs
and negotiated revenue, such as rebates, overrides and incentive
payments.
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1. Businesspersons
Are those who own or are owners-managers of their respective
business enterprise, who travel for various reasons, mainly:
o to solicit additional contracts;
o to negotiate for a source of raw materials; and
o to participate in events of interest to the enterprise.
Normally schedule travel well in advance and the enterprise
shoulders most travel expenses. Because the traveler is the
owner, travel expenses may be limited.
2. Corporate executives
Are those travelers of executive rank, directors, assistant and
executive vice presidents, presidents, chairs and the like,
traveling to represent the company in events overseas, or to
attend corporate affairs in a multinational setting.
Image is an important factor in nurturing prestige, travel
expenses are unlimited, but subject to the travel policies of the
corporation.
Travel may happen once a year or once a month or as often as
necessary.
3. Corporate supervisors/rank-and-file
Like the senior corporate officials, the lower ranks may also
travel to represent the corporation in meetings overseas or
attend training programs in the corporate headquarters.
Travel budgets for these individuals may not be as large as their
senior counterparts, but is the corporation’s image plays a role
in determining the travel budget.
They travel as often as necessary.
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4. Mariners
Or seafarers have travel needs which are either scheduled in
advance or are as need arises, normally under time-sensitive
schedules.
They are needed in a certain port on a certain date, and travel
must be accomplished regardless of the cost.
5. Land-based overseas workers
Normally travels one way, once a year, and seldom purchase
roundtrip tickets.
The best example of these are the domestic helpers (DH) based
in Hong Kong
6. Government officials and employees
Just like the corporate executives, supervisors and rank-and-
file, the Philippine government conducts missions to foreign
countries for various purposes – commercial, diplomatic, military
and the like. Government officials and employees travel
overseas on official business and such require travel
arrangements just like any other traveler.
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Criteria Percentage
Workmanship 30%
Content (details of the output and appropriateness) 20%
Compliance to standards 15%
Totality (appearance, physical impact) 15%
Work habits and techniques 10%
Speed 10%
Total 100%
Icon for
Learning Learning Outcome 2 The Meeting, Incentives, Convention,
Outcome and Exhibition (MICE)
Objectives
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Definition of MICE:
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It is a give and take of ideas and opinions that allow for mutual
participation in the process of idea exchange. Congress is
similar to international conventions in the European context.
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1. Scope of services
Specifies the goals to be accomplished
Summarizes the scope of services to be provided
May include the phases in the corporate travel management cycle:
i. assessment and evaluation;
ii. negotiating and contracting;
iii. travel policies and budget;
iv. implementation of travel policies procedures;
v. managing corporate travel operations; and
vi. reporting and analyzing performance.
For the event management, it must include:
i. site facilities and assessment;
ii. negotiating and contracting;
iii. event management procedures;
iv. execution;
v. managing, and monitoring the event; and generating relevant
reports on the event.
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3. Professional fees
Detail the professional fees due for services rendered
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a. Preferred carriers refers to those that fly the most, if not all of
the destinations frequented by the corporation’s travelers.
b. Preferred hotel
c. Vendors’ terms and conditions
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A. Just pick it up! From the box below, choose the term that best
fits the description/definition stated in each item. Write your answer
on the space provided before the number.
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C. Try to point out what is meant by MICE. Why is there a need to take
this? Work in pairs and perform a worthy exchange of ideas.
Afterwards, construct a report on your activity and present it in
class.
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Icon for
Learning Learning Outcome 3 Describe the Intranets and
Outcome
Extranets in Travel Management
Objectives
Both the intranet and the extranet have become very popular Internet
applications.
Intranet
It provide the last frontier in the dissemination of corporate travel
policies and procedures, and the enforcement of rules, regulations
and restrictions pertaining to travel.
Employees can share software, and send and receive text,
graphics, video and sound within the intranet.
With the proper authorization, intranets can be accessed from
desktops and laptops in the workplace, at home, and on the road.
This application allows individual business travelers to connect to
up-to-date travel information sources using their own desktop or
laptop computers.
Travel orders can be electronically transmitted via the intranet to
the travel department or via the internet to the authorized/official
travel management company and from there via the internet
airlines, hotels, car rental agencies and the like.
It also processes and issues automated travel documents and,
billings, and the generates corresponding reports for the travel
management company and the client corporation.
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Extranets
It can be accessed by outsiders such as vendors and clients.
These applications are also available in the travel and tourism
industry, particularly in the area of tour operations, and meeting
and convention management.
When sourcing information on rates and schedules of
transportation company, for example, a prospective traveler is, in
fact, visiting an extranet site that provides the information sought,
quickly, accurately, and reliably.
Cost-Plus Concept
The concept of cost-plus is that all travel expenses are treated as
cost by the TMC. it may be direct cost, actual cost of the vendors’
products and services, or indirect costs not related to the vendor’s
products and services.
i. Direct costs are negotiated, open and owned by the vendor,
when negotiated by the vendee with the expertise and advice
of the TMC.
ii. Indirect costs may be fixed, as those incurred with salaries
and wages, rent, utilities and the like, or variables, those
incurred on a need basis, such as representation expense for
government agencies and expenses for extraordinary
requirements.
iii. All costs are identified, analyzed, classified and tagged
according to a mutually agreed nomenclature.
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iv. The plus is the professional fee due the TMC. It is a pre-
agreed amount that may be based on a percentage of the
costs, or a flat management fee per transaction.
v. It enables the vendor to analyze the total expenses of the
organization and to determine ways to cut, control or to
maximize it. Other benefits are:
1. It manages the travel spent;
2. All costs are open and transparent, eliminating doubts
and afterthoughts, resulting in peace of mind; and
3. It is self-generated or it has linkages to TMC.
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OVERALL EVALUATION
Directions: Level
Achieved PERFORMANCE LEVELS
Ask the teacher
to assess your 10 - Can perform this skill without supervision, and
performance in with initiative and adaptability to problem
the following situations.
critical task and 7 - Can perform this skill satisfactorily without
performance assistance or supervision.
criteria below 4 - Can perform this skill satisfactorily but requires
some assistance and/or supervision.
You will be rated 1 - Can perform parts of this skill satisfactorily, but
based on the requires considerable assistance and/or
overall supervision.
evaluation on
the right side.
The instructor will indicate his initial on the level achieved.
Enhancement Activity
SELF –ASSESSMENT QUESTIONS
Let’s Do it!
Case Study
Post Test 3
A. MULTIPLE CHOICE. Read the statement carefully and choose the letter
that best describes the statement. Write your answer in your quiz notebook.
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9. Provides airline schedules for more than 780 airlines and available
information for flights that have seat available for sale on more than
460 airlines.
a. Amadeus Automated Reservation System
b. Amadeus Direct Reservation System
c. Amadeus Electronic Reservation System
d. Amadeus Manual Reservation System
10. The name of a flight that operates between two cities and does not
make any stops.
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
11. The name of a flight that operates between two cities and makes a
change online or interline in one or more cities en route.
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
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12. Referred to as an online flight that operates between two cities with
a change of aircraft at an international city.
a. Non-stop Flight
b. Direct Flight
c. Connecting Flight
d. Change of Gauge/ Equipment Flight
14. It contains flights of all airlines between a specific city pair for a
one-week period.
a. Schedule Display
b. Time-Table Display
c. Flight Information
d. Airtime Access Levels
17. The name of those travelers who represent the company in events
overseas, or to attend corporate affairs in a multinational setting.
a. Mariners
b. Corporate Executives
c. Businesspersons
d. Land-based overseas workers
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27. It means that any direct or indirect issue or policy conflict must be
revealed, including any joint venture that is deemed as conflict of
interest.
a. Confidentiality
b. Conflict of Interest
c. Illegal Information Brokering
d. Point of View
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28. It pertains to the proposal of travel arrangement for the event from
the travel management company to the corporation or an event
management proposal from the event planned to the event
organizer, when these do not have an in-house department to plan
and manage the travel management of the event.
a. Binding Process
b. Contract
c. Transaction
d. Illegal Information Brokering
QUARTER IV
Overview
Travel in its full delight is something that satisfies inner feeling. It is
experiencing happiness coupled with fulfillment while taking an exploration –
a sense, in which at some point, propels an individual to realize his/her
raison‘d’être, to quench human nature’s thirst of being on top of the grounds
trying to blend with people of diverse ethnicities which would eventually jump-
start a new sphere of friendship. This is why travel is essential; it makes us
recognize the world as a warm, breathing tapestry of multicolored threads that
are beautifully woven together to form a whole; it molds one’s personality, and
consequently fortifies one’s identity.
Since the dawn of time, in the course of history, the thaumaturgic birth
of nature set forth a challenge to humanity – a challenge to discover and
develop creative ways in order to survive in an arena of madcap. From this
seemingly hopeless commencement of civilization, millennia after, humans
were able to listen to countless voices of inner spirits, whispering, even
clamoring for change – TECHNOLOGY AROSE!
One response to this challenge is the development of transportation –
as product of an evolving technology. We started with the term ‘bangka’, and
thereafter, a motor boat, now we have ships or large vessels gracefully
floating on seas with luxurious amenities. Or, from an origami airplane in
which air is the sole passenger, to a real, enormous airplane that could carry
hundreds of people, and bring them safe and sound to a certain destination in
just a blink of an eye - the astounding upshot of progress, of technology.
In this quarter of the module, let us drift in the flow of development and
technology, with a purpose, that is, learning the latest innovations in terms of
travel management and other products that contribute to society’s stride on a
higher degree of legacy.
Lesson 1 dwells on how the corporate travel management of an
organization works. Effective corporate travel management facilitates the
tracking and control of costs, monitors adherence to corporate travel policies,
realizes savings through negotiated discounts or special rates, and serves as
a source of information center for managers and employees.
This lesson aims to describe and differentiate the various accounting
documents used in travel management and tour operations, and their flow
between the client/traveler, the TMC/travel agency and the suppliers, and
between the TMC/travel agency, the tour operator and suppliers.
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Manila is one of the liveliest capital cities on the planet, but it is also
a city of great diversity, where luxury, affluence and tourist attractions are
somewhat interspersed with squalor and poverty. It is this diversity that
makes Manila such a fascinating tourist destination, and a city where
things are rarely quiet and attractions are plentiful.
Five-star hotels and restaurants, some of them housed in historic
buildings, make the perfect party place in the city. The nightlife offers
everything from dazzling cultural shows to futuristic discotheques, lively
casinos, sensational entertainment lounges, and fashionable cafes. The
popular districts of Malate and Ermita showcase a wide array of
restaurants, clubs, bars, cafes, art and antique shops – truly, the ultimate
cosmopolitan paradise.
Manila is geographically advantaged. It is an hour or two away from
full-day excursions to Cavite and Corregidor Island, Batangas, and Laguna,
replete with exceptionally beautiful beaches, stunning views, and local
color. The city is over 17 hours away by air from Los Angeles, less than
five hours from Tokyo, and seven and a half hours from Sydney.
Wherever you are, you are less than a day away from one of Asia’s
greatest cities – Manila.
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Icon for
General General Objectives
Objective
s
Pretest - 4
A. MULTPLE CHOICE. For each item, read the sentence/s or phrase/s
carefully and write the letter of the correct answer on your sheet of paper.
7. The first metro system in Southeast Asia, built earlier than the
Singapore MRT by three years.
a. Manila LRT
b. Manila RRT
c. Manila LTR
d. Manila LRTA
11. The largest interisland shipping company in the Philippines today, that
operates the “Sail Away” inclusive tour packages.
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
13. The first global cruise line with the youngest and most exciting fleet of
cruises ships in the world
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
14. It refers to sightseeing tours with other individual on a first-come-first-
accommodation basis, on scheduleed departures.
a. Seat-in-coach
b. Private Tours
c. Escorted Tours
d. Sightseeing Tours
15. The half-day or full day tours to sights and sites of interest in the
destinations country.
a. Seat-in-coach
b. Private Tours
c. Escorted Tours
d. Sightseeing Tours
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16. A retail business that sells travel products and services to customers
on behalf of suppliers.
a. Travel Agency
b. Retail Agency
c. Product Agency
d. Suppliers Agency
17. It refers to a special travel arrangement for pilgrims, students and any
other form of travel that does not fall under the previous category.
a. Ad Hoc
b. Ad Coalium
c. Ad Initio
d. Prima Facie
19. The card that provides health and accident security overseas in a
manner that the host in-country handles all the necessary
requirements a traveler may have.
a. Tour Card
b. Multipurpose Card
c. Assist Card
d. Departure Card
28. The card that provides health and accident security overseas in a
manner that the host in-country handles all the necessary
requirements a traveler may have.
a. Assist Cards
b. Health Cards
c. Traveler Card
d. Doctor- patient Card
31. It brings unique style to the sea with its ships Disney Magic and Disney
Wonder
a. Super Disney Ferry
b. Land Cruise
c. Disney Cruise Line
d. Princess Cruise
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Objectives
1. TRANSPORTATION SERVICES
5. Road networks
In addition to the existing network of national and local roads, the
Philippines has two additional road networks: an expressway
network and the Strong Republic Nautical Highway (SRNH) system.
Luzon has an expressway network dominated by the North Luzon
Expressway (NLEX) and South Luzon Expressway (SLEX).
These are tollways with good paved roads, are privately-maintained,
and the farthest tolls will not cost more than a few pesos dollars from
Metro Manila. Other expressways include the Subic-Clark-Tarlac
Expressway (a 94-kilometer 4-lane freeway connecting Subic Bay
and Tarlac) and the Bataan Provincial Expressway.
Expressways are connected to the network of national highways and
provincial roads which connect to major cities and provinces.
The Strong Republic Nautical Highway (SRNH) system is a three-
route network of national and provincial roads, bridges and roll-
on/roll-off (RO/RO) ferries which facilitate the connection of major
islands of the Philippines together by road, bringing down the cost of
driving (and, ultimately, lowering the cost of shipping goods between
islands).
The SRNH system begins in Luzon and runs in a north-south
direction through the Visayas, and ultimately ends in Mindanao.
The SRNH is useful for driving to tourist destinations outside Manila:
for example, it is possible to drive to both Puerto Galera and
Boracay from Manila via the Western Nautical Highway.
SRNH routes are signposted and a map of the network and RO/RO
schedules are available from the Department of Tourism.
6. Car Rentals
Car rental may be chauffer driven or self-driven or self-drives.
Most travel agencies are able to book a selection of vehicle
types anywhere in the world.
Major car rental companies have offices in all major cities of the
country, with pickup and drop off facilities.
As a rule, a valid driver’s license is required.
This can be obtained at the Philippine Motorists Association for
a fee.
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3. SIGHTSEEING SERVICES
The Philippines offers an impressive selection of sightseeing
attractions. Tourists typically cling to the beaches, where white sands
and plenty of sunshine frame the day’s activities. However, there is
equally more culture to encounter, with colonial architecture in most
major cities and outlying hill tribes highlighting the interiors of some
islands. Some of the sightseeing services are as follows:
1. Beaches and resorts
2. Islands
3. Theme parks
4. Malls
5. Historical places
6. World renowned places
7. Churches
8. Museums
9. Festivals and events
10. Food and Drink
4. CRUISE
A cruise ship or cruise liner is a passenger ship used for
pleasure voyages, where the voyage itself and the ship's amenities are
a part of the experience, as well as the different destinations along the
way. Transportation is not the prime purpose, as cruise ships operate
mostly on routes that return passengers to their originating port, so the
ports of call are usually in a specified region of a continent. There are
even "cruises to nowhere" or "nowhere voyages" where the ship
makes 2-3 day round trips without any ports of call.
Some ships have bowling alleys, ice skating rinks, rock climbing
walls, miniature golf courses, video arcades, ziplines, surfing
simulators, basketball courts, tennis courts, chain restaurants and/or
ropes obstacle courses.
Types
Restaurants may be classified or distinguished in many
different ways. The primary factors are usually the food itself
(e.g. vegetarian, seafood, steak); the cuisine (e.g. Italian, Chinese,
Japanese, Indian, French, Mexican, Thai) and/or the style of
offering (e.g. tapas bar, asushi train, a tastet restaurant,
a buffet restaurant or a yum cha restaurant). Beyond this,
restaurants may differentiate themselves on factors including
speed (see fastfood), formality, location, cost, service, or novelty
themes (such as automated restaurants).
Restaurants range from inexpensive and
informal lunching or dining places catering to people working
nearby, with simple food served in simple settings at low prices, to
expensive establishments serving refined food and fine wines in a
formal setting. In the former case, customers usually wear casual
clothing. In the latter case, depending on culture and local
traditions, customers might wear semi-casual, semi-
LM-Travel Services Grade 10
For some time, the traveling public has been catered to with
ship's messes and railway restaurant cars which are, in effect,
traveling restaurants. (Many railways, the world over, also cater to
the needs of travelers by providing Railway Refreshment Rooms [a
form of restaurant] at railway stations.) In recent times, there has
been a trend to create a number of traveling restaurants,
specifically designed for tourists. These can be found on such
diverse places as trams, boats, buses, etc.
Entertainment
Bars categorized by the kind of entertainment they offer:
1. Blues bars specializes in live blues style of music.
2. Comedy bars specializes in stand-up comedy
entertainment.
3. Dance bars - which have a dance floor where patrons
dance to recorded music. But if a dance bar has a large
dance floor and hires well-known professional DJs, it is
considered to be a nightclub or discothèque.
LM-Travel Services Grade 10
Patrons
Bars categorized by the kind of patrons who frequent them:
1. Biker bars - which are bars frequented by motorcycle
enthusiasts and (in some regions) motorcycle club
members
2. College bars - usually located in or near universities, where
most of the patrons are students.
3. Neighborhood bars - a bar that most of the patrons know
each other; it is generally close to home and is frequented
regularly
4. Cop bars - where off-duty law enforcement agents gather
5. Gay bars - where gay men or women dance and socialize
6. Mixed gay/straight bars
7. Singles-bars where (mostly) unmarried people of both
sexes can meet and socialize
8. Women's bars
Enhancement Activity
RESEARCH TIME
A. Research on:
1. The different classes of railway service in other countries. Record and
present the result of your activity during class discussion.
Icon for
Learning Learning Outcome 2 Identify the Maritime Travel Products
Outcome
Objectives
The cruise products available in the Philippines today are divided into
Domestic and International. Let’s get into details about these maritime
products:
LM-Travel Services Grade 10
A. Domestic
The only domestic cruises which are truly in consonance with the
definition of a sea voyage for leisure are the M/B Lagoon Explorer of Cruise
and Hotel Center, a twin-hulled wooden catamaran, with 10 cabins; and the
M/V Coco Explorer. The former sails from Coco, Busuanga, on a 4-day / 3-
night island hopping cruises of the Calamian group of island in northern
Palawan; while the latter sails from Mindoro to the same area of operation
during certain times of the year. The cruise fares vary in the region per
person, share-cabin basis.
1. Super Ferry
The largest interisland shipping company in the Philippines
today which operates the “Sail Away” inclusive tour packages,
which. Strictly speaking, are not cruises per se, since the
transportation component is provided by the company’s fleet of
super ferries.
These are large, steel-hull vessels with passenger carrying
capacities in the thousands, which cater primarily to commuters
and freight.
The packaged tours visit twelve of the major tourist destinations
in the company’s route network.
Super ferry also operates the
i. Apex Apprenticeship - a “Vessel for Learning Program”, a
school-on-board learning program exclusively designed
for HRM, travel and tourism students and trainees. The
program combines onboard learning activities –
immersion, hands-on and lecture presentations – with
sightseeing and other ashore activities.
ii. The MarEx Maritime Experience is a similar program that
combines on-board learning activities – deck and engine
immersion, hands-on exercises and lecture-presentations
designed for Maritime cadets.
LM-Travel Services Grade 10
3. Sun Cruises
A tourism company of Magsaysay Lines, it operates regular
shuttle service on board a 120-seater Island Cruiser fast ferries,
to the island of Corregidor, 26 nautical miles south west of
Manila.
This service is the transportation component of a full-day
Corregidor Excursion, which also includes a two-hour guided,
sightseeing tour of the war memorial and lunch at the
Corregidor Inn.
In addition to the foregoing cruises, there are also dive cruises to the
best known dive sites in the country, such a Bastera, Apo and Tubattaha
reefs in the Sulu Sea.
A. International
1. Star Cruises
It is the first global cruise line with the youngest and most
exciting fleet of cruise ships in the world. All vessels abound
with ward and friendly oriental service with true Asian
hospitality.
It is the third largest cruise line in the world and “the leading
cruise Line in Asia-Pacific.
Cruise package fare starts at US$170 per person, for a 4-day/3-
night cruise, on share cabin basis.
LM-Travel Services Grade 10
2. Carnival Cruises
This ships sails to more than 20 destinations namely: Alaska,
Glacier Bay, Northbound Alaska, Southbound Alaska,
Bahamas, Canada/new England, Caribbean, Easter, Western
and Southern Caribbean, Europe, Hawaii, Mexico, Baja Mexico,
Mexican Riviera, Panama Canal, Special Voyages, Bermuda,
Cruise to Nowhere Transatlantic.
A cruise package fare starts at US$560 per person, on a share-
cabin basis.
3. Crystal Cruises
It operates a 14-day cruise to South America, including
Barbados, Rio de Janeiro and Buenos Aires, and a 11-day
Pacific cruises from Acapulco, Los Angeles, San Francisco, and
Vancouver, among others.
A cruise fare starts at US$2,190 per person, on a share-cabin
basis and include all normal shipboard service and facilities plus
all non-alcoholic beverages.
The cruise fare does not include port, security and handling
charges, fuel surcharges, airfare, transfers, shore excursion,
sightseeing or meal ashore, taxes, gratuities, liquor, wines,
laundry or valet services, telephone, internet and email
communications, or any items or services of a personal nature
such as massage, spa services and hairstyling.
All of the above cruise prices do not include the return airfare to the
place of embarkation/disembarkation, and prices depend on the type of cabin
booked and its location.
As a rule of thumb, all cruise rates are inclusive of meals (main meals,
and in-between snacks) and do not include drinks, shore excursion and
expenses of a personal nature, such as laundry and photos.
___________6. Star Cruises is the first global cruise line with the youngest
and most exciting fleet of cruise ships in the world.
___________7. Carnival Cruise operates 14-day cruises to South America
and 11-day Pacific cruises from Acapulco, Los Angeles, San
Francisco, and Vancouver, among others.
___________8. Crystal Cruise fares start at US$3,190 per person on a
shared-cabin basis.
___________9. Norwegian Cruise Lines set sails to over 140 ports of call
on four continents.
__________10. Disney Cruise Line brings its unique style to the sea with its
ships Disney Magic and Disney Wonder.
Enhancement Activity
RESEARCH TIME
Icon for
Learning Learning Outcome 3
Outcome
Determine the Types of Lodging/ Accommodation
Establishments in the Philippines
Objectives
A. City Hotels
Having reach a destination, a traveler will, invariably need a place to
rest.
The TMC/travel agency is able to provide reservation services to its
clients.
Clients however may opt to book direct with the property or via a travel
portal, although these are normally at premium rates.
The alternative is making reservations through Outbound Tour
Operators –in country or through long-distance, fax messages, or e-
mail to Inbound Tour Operations in the destination country.
The Hotel & Travel Index, a publication of the Reed Travel group,
offers a comprehensive listing of hotels worldwide. Five major hotel
chains and their respective company headquarters are listed below:
i. Holiday Inn Worldwide, Atlanta GA, USA
ii. Nikko Hotels International, Tokyo, Japan
iii. Hyatt Hotels Corporations, Chicago, IL, USA
iv. Sheraton Hotel & Resorts, New York, USA
v. Shangri-La Hotel and Resort, Hong Kong, China
LM-Travel Services Grade 10
B. Resorts
Beach-side, river-side, lake-side, mountain-side and the like are
normally situated here.
The TMC/travel agent is able to provide reservation service to
its clients at contracted rates, or through the hotel
representative office in the country of residence.
Like hotel reservations, the alternative is making web-based
reservations directly or via a travel portal, or through Outbound
Tour Operators in-country, or through long-distance, fax
messages, or e-mail to Inbound Tour Operators in the
Destination country.
The Hotel & Travel Index, a publication of the Reed Travel
group, offers a comprehensive listing of hotels worldwide. Five
major hotel chains and their respective company headquarters
are listed below:
i. Shangri-La Hotel and Resorts, Hong Kong, China
ii. Banyan Tree Hotels and Resorts, Singapore
iii. Four Seasons Hotel and Resorts, Canada
iv. Ten Knots, Philippines
v. Le Meridien, New York
D. Sightseeing Packages
These can be purchased either on a seat-in-coach or private
tour basis.
i. Seat-in-coach refers to sightseeing tours with other
individuals on a first-come-first-accommodation basis, on
scheduled departures; while
ii. Private tours are operated exclusively for certain
individuals.
LM-Travel Services Grade 10
Enhancement Activity
RESEARCH TIME
Icon for
Learning
Outcome Learning Outcome 4
Discuss the Group Travel Arrangements
Objectives
Assist Cards
i. This provides health and accident security overseas in a
manner that the host in-country handles all the necessary
requirements a traveler may have.
ii. In the Philippines, Assist Card is the best known company that
provides this service.
iii. Travel insurance deals with the medical assistance – expense
reimbursements and insurance benefits. Safe travel is the
primary concern of insurance companies.
LM-Travel Services Grade 10
C. Miscellaneous
Miscellaneous travel-related services cover a wide selection of
products and services available directly from principals or
through travel management companies.
Foreign telephone calling cards are provided by PLDT, Bayan
Tel, Digi Tel, and Globe Telecom.
These products and services are retailed and sold as individual
products to prospective end-users.
Enhancement Activity
1. Why do travel agents offer services other than air passage and the
processing of travel documents?
2. Which train is the easiest way to travel?
3. What are the major international cruise companies?
4. What are the sea tourism products available in the Philippines?
5. What are the major international hotel/resort chains in the world?
LM-Travel Services Grade 10
Let’s Do it!
Research Time!
Icon for
Learning Learning Outcome 1 Process Travel and
Outcome
Tour Accounting Documents
Objectives
2. The travel counselor processes the booking card for travel. The slip
is prepared in triplicate and distributed as follows:
Original copy – it is exchanged for an air ticket or a tour
voucher or both, by the travel counselor to the custodian of
documents in the accounting in the accounting department
LM-Travel Services Grade 10
Stages 1 & 3 will be the responsibility of the Client while the 2 & 5 will be the travel
operation and stage 5 will be served as the travel accounting documents
1. The corporate client requests for travel arrangements for one of its
executives or employees through a “letter of request”, a “travel order”
or an “authorization to travel” document signed by an authorized officer
of the company.
Stages 1 & 5 will be the responsibility of the travel operation while the 2 & 4 will
be the travel operation and stages 3 & 6 will be served
as the travel accounting documents
4. When all documents are ready, the travel counselor collects the
invoice form the billing officer and sends it to the corporate client
together with the travel documents.
5. The corporate client settles the amount due, within the time limit of
the credit facility granted.
6. The cashier receives the payment and issues the official receipt.
Stages 1 & 6 will be the responsibility of the travel agency while the 2 & 5 will be
the travel operation and stages 3, 4 & 7 will be served
as the travel accounting documents
B. FORMING GENERALIZATIONS
LM-Travel Services Grade 10
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
Enhancement Activity
FIELD WORKS
D. Divide the class into two groups and perform a skit presentation.
Group 1 will simulate a Walk-in Client to TMC or travel
agency while the other group will create a mock up of a
Corporate Clients to TMC or travel agency.
Icon for
Learning Learning Outcome 2 Follow Procedures for airline
Outcome
Benefits of a BSP
1)Simplification: agents issue one sales report and remit one amount
to a central point; airlines receive one settlement covering all agents;
simplifies and reduces work through the use of electronic ticketing on behalf
of all BSP Airlines; and agents’ sales are reported electronically.
2) Savings: less resources required for billing and collection; electronic
distribution of billing reports, and generation of debit/credit memos.
3) Enhanced Control: increased financial control thanks to
centralization and grouping; consolidated document flow, permitting
accelerated quality controls; overall process monitoring by a neutral body
A. IATA
The International Air Transportation Association (IATA) is the
umbrella association of all commercial air transportation companies. It allows
airlines to combine their individual networks into a global public service
despite language, currency and legal differences.
LM-Travel Services Grade 10
However, travel agencies that are not accredited with IATA can still
transact business with prospective travelers by ticketing directly with the air
carriers on a cash basis or acting as sub-agents of IATA-accredited travel
agencies through special arrangements.
B. The BSP
The Billing Settlement Plan (BSP) has been developed by IATA
member airlines in consultation with travel agents to simplify the selling,
reporting and remitting procedures of their passenger sales agent.
The main advantages gained from the BSP by the IATA-Accredited
Travel Agencies are the following:
1. Standardized procedure
2. Standard traffic documents (tickets and multi-purpose documents of
MPDs)
3. Standard administrative forms
4. Special ticket imprinter, agents validation plate and carrier’s
identification plates
5. Single sales transmittal to one central reporting point
LM-Travel Services Grade 10
6. IATA : ____________________________________________
7. BSP : ____________________________________________
8. ADM : ____________________________________________
9. MPDs : ____________________________________________
10. AA : ____________________________________________
LM-Travel Services Grade 10
Enhancement Activity
Let’s Do it!
Group Work
3. Research on:
The standing of IATA in the year 2012. Compare it to 2013
IATA’s standing. Then, construct a comparative analysis report
which will be given an account of in the class.
LM-Travel Services Grade 10
OVERALL EVALUATION
Directions: Level
Achieved PERFORMANCE LEVELS
Ask the teacher
to assess your 10 - Can perform this skill without supervision and
performance in with initiative and adaptability to problem situations.
the following 7 - Can perform this skill satisfactorily without
critical task and assistance or supervision.
performance 4 - Can perform this skill satisfactorily but requires
criteria. some assistance and/or supervision.
1 - Can perform parts of this skill satisfactorily, but
You will be rated requires considerable assistance and/or
based on the supervision.
overall
evaluation on
the right side. The Instructor will indicate his initial on the level achieved.
Post Test 4
A. MULTPLE CHOICE. For each item, read the sentence/s or phrase/s
carefully, and write the letter of the correct answer on your sheet of paper.
6. The first metro system in Southeast Asia, built earlier than the
Singapore MRT by three years.
a. Manila LRT
b. Manila RRT
c. Manila LTR
d. Manila LRTA
10. The largest interisland shipping company in the Philippines today, that
operates the “Sail Away” inclusive tour packages.
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
12. The first global cruise line with the youngest and most exciting fleet of
cruises ships in the world.
a. Super Ferry
b. NENACO
c. Sun Cruises
d. Star Cruises
14. The half-day or full-day tours to sights and sites of interest in the
destination country.
a. Seat-in-coach
b. Private Tours
c. Escorted Tours
d. Sightseeing Tours
15. A retail business that sells travel products and services to customers
on behalf of the suppliers
a. Travel Agency
b. Retail Agency
c. Product Agency
d. Suppliers Agency
16. Refers to special travel arrangement for pilgrims, students and any
other form of travel.
a. Ad Hoc
b. Ad Coalium
c. Ad Initio
d. Prima Facie
18. The card that provides health and accident security overseas in a
manner that the host in-country handles all the necessary
requirements a traveler may have.
a. Tour Card
b. Multipurpose Card
c. Assist Card
d. Departure Card
LM-Travel Services Grade 10
SUMMATIVE ASSESSMENT
A. Multiple Choice
Direction: Read the statements carefully and write the letter of your
best choice in your answer sheet.
4. This kind of tourist destination will surely bring relaxation and relieve stress
to the visitors during their spare time. Some of which are theme park, casino,
fitness center, and spa center
a. Entertainment
b. Shopping
c. Recreation
d. Education
LM-Travel Services Grade 10
6. All of the following are advantages of internet in the travel business, except
a. It avoid payment of commissions on the part of the customer.
b. It gives the customer the freedom to gain control over the
search.
c. It ignores personal motivation.
d. It reduces paperwork.
8. These are not meetings but many convention organizers are also
responsible for developing and operating incentive programs. It denotes
something that incites or has the tendency to incite to determination or action.
a. Meetings
b. Seminars
c. Workshops
d. Incentives
11. What TMC department segment will benefit if the marketing plans are
effectively delivered to the consuming public.
a. Personnel
b. Sales
c. Accounting
d. Operations
13. The travel evaluation indicator that is addressed upon answering the
question: “Did you learn new things from your travel?”
a. Accessibility
b. Comfort and convenience
c. Safety and security
d. Education and entertainment
14. What do you call the traditional way of placing reservation before the
advent of e-commerce and the internet?
e. Manual Reservation
f. Electronic Reservation
g. Automated Reservation
h. None of the Above
LM-Travel Services Grade 10
15. Any direct or indirect, issue or policy conflict – even if minor or remedial –
which may arise from the travel management company’s retention of a
corporate client must be revealed, including any joint venture that is deemed
as conflict of interest.
e. Confidentiality
f. Conflict of Interest
g. Illegal Information Brokering
h. Point of View
B. Matching Type
Direction: Match the meanings in Column A with terms in Column B.
Write the letter on your answer sheet.
COLUMN A COLUMN B
Meaning Term
A. Bureau of
_____1. This map is intended to describe the state Immigration
and national boundaries of places.
_____2. This government agency is mandated to B. Gender
monitor the entry and exit of foreign nationals
in the country. C. Rate-minus
_____3. An example of demographics variable
D. Civil Aviation
_____4. The 10% commission reserved by the travel Authority of the
agent to the vendor. Philippines
_____5. The type of hotel that has facilities suitable for
holding meetings, conferences, and conventions. E. Seat-in-coach
_____6. Example of religious tourism.
_____7. The largest interisland shipping company F. Super Ferry
in the Philippines today. G. Itinerary Card
_____8. It is a complete record of all requirements
of the passenger. H. Political Map
_____9. The government agency that has the power to
implement policies concerning air travel safety. I. Corporate hotel
_____10. Sightseeing tours on a first-come-first-
K. Topography Map
accommodation basis.
L. Condotel
M. Cost-plus
N. Via Crusis
LM-Travel Services Grade 10
D. QUICKWRITES
Direction: Write your understanding about the details of the
illustration below.
Customers
LM-Travel Services Grade 10
Intra Extra
net net
TMC
SCORING RUBRICS
1 – Beginning
2 – Developing
3 – Approaching
4 – Proficient
5 - Advance
LM-Travel Services Grade 10
Synthesis
Travel – it allows us to relish the multicolored and flavorful cultures served
before us in the banquet of life. Categorically, we travel to explore strange and
uncharted worlds, and later on, realize that no matter how diverse our orientations
are, still, we are united by our powerful faith in our religion, and by our ceaseless
liking for pleasure. We travel to lose ourselves to the fascinating burst of man’s
precise designs and God’s incomparable art sense – both intertwined to create bliss.
Indeed, we travel, then we explore, appreciate, and finally, realize. But, along our
travel, we breakaway – we acquire new perspectives in life and heave old principles,
and most importantly, we find ourselves once again, in the process of rebuilding
ourselves, we fortify our identity as a Filipino, and we keep a sanctuary of patriotism
in our deepest core.
On the other hand, travel is not solely for personal advantage. In fact, the
Travel-and-Tourism domain is delivering significant economic contribution in the
Philippines today. It opens thousands of job opportunities available for Filipinos
nationwide and even overseas, thus, spurring innovation for inclusive growth, and
transforming the lives of people to the best quality of living there is.
The value of travel and tourism subjectively and in general is inevitable. This
is the very reason why familiarizing oneself with the functions of the various
personnel involved in this area is primordial. In every traveler’s endeavor in exploring
different parts of the world, there are intermediary channels between commercial
establishments and clienteles such as travel agencies and travel management
companies that can assist them in realizing their travel plans. A traveler should be
well-adept as to the steps undertaken in instituting and setting up travel management
business. Moreover, how travel agencies perform their business online using
Computerized Reservation System (CRS) and Global Distribution System (GDS)
should be recognized in order to facilitate comfort and assurance in achieving a
worthwhile itinerary.
Several factors should be taken into account when dealing with travel and
tourism – the visitors’ length of stay, origination, purpose of visit, distance traveled,
means of transportation, kind of accommodations given to them and other
dimensions. There are also factors that push or distract them from traveling; whether
as part of leisure, business, or both. Other important factors that influence the visitors
upon traveling are their needs, motives, and aspirations, as well as their preferences
that will conform to the travel market and destination.
To close, travel and tourism require one to undergo careful steps, to make
practical decisions, and to deal with service providers in a manner that exhibits
broad-mindedness, respect, and professionalism. It is through bearing these
essentials in travel and tourism that one could actually come across an experience of
a lifetime.
LM-Travel Services Grade 10
GLOSSARY
Direct Flight A journey during which the passenger does not have
to change planes.
Excess Baggage A fee collected for the carriage of the baggage over
Charge and above the baggage allowance.
Electronic Ticket Transaction receipt that provides proof that one’s air
ticket is stored in the airline’s database, which can
be availed of upon presentation of proof of identity.
Foreign Tour Operator A travel entity that operates tour packages to foreign
countries for the residents of a country.
Hotel Contract Rate A negotiated net rate agreed upon by a tour operator
and a hotel, wherein the latter commits to supply
rooms of a specified category at a flat rate.
Incidental Charges Charges for personal services rendered that are not
included in the arrangement made by the tour
operator or travel agent.
Inclusive Tour A tour package classification consisting of
transportation to/from destination, transfers,
sightseeing tours, accommodations and specified
meals.
International Date The last meridian or where the plus (+) 180º and the
minus (-) 180º meet. When the area West of the
International Date Line is Monday, the area East of it
is Sunday. When this line is crossed going west, the
date is advanced one day. When crossing this line
going east, the date becomes a day earlier.
Internet Service The server of the internet that delivers access to the
Provider (ISP) enchanted kingdom, and the browser makes it come
alive in the computer screen. There is a number of
ISP worldwide but it is essential to know that to
access the internet, there must be a modem for
cable connection or a wireless connection and the
service of an ISP.
Manager for Travel A person who supervises the operations of the travel
department of a travel agency.
LM-Travel Services Grade 10
Navigation Tools These help the visitors find where they want to go. If
they cannot quickly find what they are looking for,
they will look elsewhere. Often, a navigational top
bar meets this requirement.
Northern Hemisphere All the area north of the equator – seasons are the
opposite of the southern half: when it is winter
(December) in the Northern hemisphere, it is
summer in the Southern Hemisphere.
North Pole The top of the earth. The true north. Where the
Arctic is.
Non-stop Flight A flight between two points in which the aircraft does
not land in-between.
Point-to-Point Fare The basic fare from one city to another covering only
the cost of the ticket.
Privacy and Security Unless the company publishes its privacy policy,
visitors may be unwilling even to consider leaving
their names and addresses in the registry book. The
company must be honest and tell the visitors what
the company plans to do with the information
received for them, and provide them with complete
information about the company’s security protocols
for financial transactions.
Regular Tour Package A tour put together according to the demands of the
market to a popular tourist attraction or destination.
Round-trip fare The fare from an origin point to another and back to
the origin point by the same route.
Seas Next largest to the oceans are the seas (some large
lakes are also called seas – the Black Sea, the
Caspian Sea and the Dead sea in Israel, for
example)
Service fee A fee paid to a travel agent for services where the
agent receives a commission.
Single Room Rate The full price of a room for one person, regardless of
the size and number of beds in the room.
South Pole The bottom of the earth. Where the Antarctic is.
Special Interest Tour A tour package designed for clients with a common
interest on a specific subject.
LM-Travel Services Grade 10
Temperate Zones The areas between the North Pole and the Tropic of
Cancer, and the areas between the Tropic of
Capricorn and the South Poles. Here, the wind
normally blows from west to east, and it is called the
Temperate winds.
Text Concise writing copy for the webs differ from other
writing because of the web’s unique technology, that
is, non-linear, interactive, and the language is brief
and to the point succeeds better than wordy,
complicated text.
Through Flight A flight between two points with one or more points
in between, where a passenger may embark or
disembark.
World Wide Web One aspect of the internet. However, because of its
capabilities, it is the internet’s major component.
Once on line with a modern browser, anybody can
cruise the web that appears on the screen, complete
with graphics, text, activity, audio and video.
LM-Travel Services Grade 10
References
Books
Collins V. R., (Ed) (2008) The Tourism Society's Dictionary for Tourism
Industry. New York Printing Press.
Fesenmaier D., Klein, S., and Buhalis, D., 2000, Information &
Communication Technologies in Tourism, ENTER'2000,
Springer-Verlag, Wien-New York, ISBN 3-211-83483-4.
Lawrence, E., Newton, S., Corbitt, B., Braithwaite, R., Parker, C., 2002,
Technology of Internet Business, Wiley, Australia.
LM-Travel Services Grade 10
Miller, Julie (1997) “Cultural Tourism Worthy of Note” Hotel and Motel
Management. Vol. 212, sept. 1, p. 7.
Quillen, Ed. (1997) “Cultural Tourism for Fun and Profit. “ The Denver
Post. May 6, p. B-9.
Electronic Resources
General Sources:
http://3.bp.blogspot.comHihWGeNIwbI/Ut3TNfciWuI/AAAAAAAAOiU/C
6XVuqAnFcU/s1600/1.png
https://www2.nbta.org/usa/about/Pages/TheValueofTravelManagement
.aspx
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http://www.slidegeeks.com/pics/dgm/l/3/3d_successive_arrows_6_stag
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LM-Travel Services Grade 10
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