QMS Tier 2 Doc.

: ATS-HRP-1001
QMS – Procedure Rev.: A
Date: 03 November 2014
Subject: Training and Certification Released By: Kristal Jewell
Page: 1 of 8

Training and Certification

Procedure
 QMS Tier 2 Doc.: ATS-HRP-1001
QMS – Procedure Rev.: A
Date: 03 November 2014
Subject: Training and Certification Released By: Kristal Jewell
Page: 2 of 8

1.0 PURPOSE AND SCOPE

1.1 Purpose
1.1.1 The purpose of this procedure is to define the means for ensuring that personnel
performing work affecting product quality are competent on the basis of appropriate
education, training, skills and experience at our Company.

1.2 Scope
1.2.1 The scope of this procedure is applicable to all employees at our Company.

2.0 APPLICABLE DOCUMENTS

The following documents are applicable as to the extent specified herein:

Industrial/Commercial/Government Documents
ISO 9001 Quality Management Systems - Requirements

Internal
Document(s)
ATS-QAP-1004 Quality Records
ATS-QAP-1008 Internal Audits
Form(s)
FORM 6795 Attendance Record
FORM ATS10-1234 Employee Training Record; ISO 9001 QMS
FORM ATS10-1235 Employee Training Record; Operations

2.1 Definitions
2.1.1 Employee - for the purposes of this document is defined as a full or part time employee
or subcontractor who is authorized to carry out work activities that impact customer
deliverable products and quality system requirements.

2.1.2 Trained Employee - is defined as an Employee who has been provided general
information and is knowledgeable about a specific subject. Training is provided to
personnel who perform low or high skill/risk process activities.

2.1.3 Qualified (Certified) Employee - is defined as an Employee who has received training
or prior experience, and has been examined by the Instructor as being proficient
in accomplishing a certain activity (i.e. set-up, welding, polishing, cleaning, testing, etc.).
Once the Employee has been verified to be trained, the Employee must be able to
 QMS Tier 2 Doc.: ATS-HRP-1001
QMS – Procedure Rev.: A
Date: 03 November 2014
Subject: Training and Certification Released By: Kristal Jewell
Page: 3 of 8

demonstrating that he/she is capable of performing the activity accurately, correctly,

completely, and consistently, and achieve the expected workmanship requirements.

3.0 RESPONSIBILITIES

3.1 General
3.1.1 Training - is responsible for preparing, maintaining and coordinating the activities
defined herein. In addition may be the instructor who conducts training and qualifies
personnel as necessary. In addition, shall be responsible for maintaining this document
and training/qualification records defined in this document.

3.1.2 Functional Department Supervisors/Managers - are responsible for evaluating

functional resources in each functional/process area, and identifying personnel training
needs to improve the performance of the organization. In addition, shall schedule, and
monitor the effectiveness of Employee training and qualification activities. When
qualified, shall conduct necessary training and qualification activities as requested by the
Quality Assurance Department.

3.1.3 Instructors - are responsible for conducting training and/or qualification activities as
defined in this document.

3.1.3.1 Typically, Instructors are Quality Assurance Department personnel or functional

department managers, supervisors, group leaders, consultants, or others who are skilled
and knowledgeable in the subject material to be communicated to un-trained or un-
qualified personnel.
 QMS Tier 2 Doc.: ATS-HRP-1001
QMS – Procedure Rev.: A
Date: 03 November 2014
Subject: Training and Certification Released By: Kristal Jewell
Page: 4 of 8

4.0 PROCEDURE

4.1 Competence, Awareness and Training

4.1.1 Quality Assurance along with the appropriate functional department:
a) determine the necessary competence for personnel performing work affecting
product quality,
b) provide training or take other actions to satisfy these needs,
c) evaluate the effectiveness of the actions taken,
d) ensure that its personnel are aware of the relevance and importance of their activities
and how they contribute to the achievement of the quality objectives, and
maintain appropriate records of education, training, skills and experience

4.1.2 Initially, each functional department is responsible for documenting, approving and
maintaining written procedures and instructions for applicable processes that impact
product quality as part of the quality management system at our Company. These written
documents defined the relevant personnel competence, prerequisite education, skills
and/or experience, when applicable, and training required.

4.1.2.1 The training provided is divided into two categories. Category I - Formal, and Category II
- On-the-Job.

4.1.3 Personnel are made aware of the relevance and importance of their activities and how
they contribute to the achievement of the quality objectives by the instructor during
training, and the area department supervisor/manager.

4.1.4 The appropriate training records are prepared and maintained for each employee as
defined in this document. Where applicable, prior education, training, skills and
experience documentation is also retained in the employee's training folder.

4.1.5 The effectiveness of personnel training is monitored by the functional department

supervisor/manager, Quality Assurance via physical inspections and internal audits as
deemed necessary. As a minimum, employee training records and work performance are
reviewed annually. The work performance is documented in the employees performance
review by the functional department, and the review of training records is performed by
Training as defined in paragraph 4.7 - Annual Re-Training/Re-Qualification
Requirements.
 QMS Tier 2 Doc.: ATS-HRP-1001
QMS – Procedure Rev.: A
Date: 03 November 2014
Subject: Training and Certification Released By: Kristal Jewell
Page: 5 of 8

4.2 Formal and On-the-Job Training

4.2.1 Training or Qualification activities are conducted in a planned and controlled manner as
necessary.

4.2.2 Training and Qualification activities shall be conducted by a person who is trained and/or
qualified in the subject being taught and is approved by Quality Assurance Department.
See Figure 1 - Typical Category I Training and Qualification Class Outline for additional
information.

4.2.2.1 All Category I - Formal Instructors shall be approved by the Quality Assurance
Department.

4.2.2.2 All Category II - On-The-Job Instructors shall be approved by their functional department
manager/supervisor/group leader or Training using the “Attendance Record” form or
Employee Training Record form for the subject/process for which he/she plans to train
personnel.

4.2.3 The categories of Training or Qualification conducted at our Company are:

Category I - “Formal” (Typically Training and Qualification)
Category II - “On-the-Job” (Typically Training)

4.2.3.1 Category I - “Formal” is provided to personnel that will perform processes that require a
high level of skill, knowledge, expertise, and experience in order to perform the process
consistently with little supervision. This type of work is normally not performed by entry
level personnel initially. Examples:

Training – Microsoft Certified Instructor, Forklift, etc.

4.2.3.2 Category II - “On-the-Job” is provided to personnel prior to starting a new assignment

that requires less skill, knowledge, expertise, or experience than Category I- Formal

Examples:

Inspection/QA/Test - Inspection, Test, Lab Techs, Quality Records, etc.

Administrative - Purchasing, Contracts, Document Control, Human Resources, etc.

4.2.4 For each Category I or II Training and Qualification Class Outline developed, a document
number and revision is assigned by the Operations or Quality Assurance Department.
Typical Category I number assignments are as follows:
 QMS Tier 2 Doc.: ATS-HRP-1001
QMS – Procedure Rev.: A
Date: 03 November 2014
Subject: Training and Certification Released By: Kristal Jewell
Page: 6 of 8

Example: ATS-XXX-XXXX

XXXX= A unique assigned sequential number

Typically, Category II training is conducted using the specification, drawing, or process

procedure or instruction part number and revision that is approved through Configuration
Management per ATS-DCP-1001, Document Control. In addition, the Quality Assurance
Department/Instructor may prepare additional handouts as necessary that require only the
Quality Assurance Department/Instructor approval. When deemed necessary by the
Quality Assurance Department/Instructor, a more detailed Class II Training and
Qualification Class Outline may be developed and approved.

4.3 Evidence of Training

4.3.1 Evidence of Training is documented by the Instructor/Technical Manager or Quality
Assurance using the following applicable forms:
FORM ATS10-1234 Employee Training Record; ISO 9001 QMS
FORM ATS10-1235 Employee Training Record; Operations
FORM 6795 Attendance Record

4.3.1.1 Additions that define the scope of training, who was trained, instructor and date are also
acceptable as long as they are approved by the Instructor/Technical Manager or Quality
Assurance.

4.3.2 The employee training and qualification records shall be retained for a period of three
years minimum per ATS-QAP-1004, Quality Records.

4.5 Instructors
4.5.1 The Instructor can be any one who exhibits the skills necessary to perform the training
effectively and is knowledgeable in the criteria required to measure successful
completion. Instructor’s are selected and approved by the Quality Assurance Department.
Typically, Instructors are Quality Assurance Department personnel or functional
department managers, supervisors, group leaders, consultants, or others qualified
personnel.

4.6 Training/Qualification Termination

4.6.1 An Employee’s Training/Qualification can be terminated by the Instructor or Quality
Assurance when:
1) poor workmanship consistently occurs
2) there are safety concerns
3) Employee fails to follow procedure
 QMS Tier 2 Doc.: ATS-HRP-1001
QMS – Procedure Rev.: A
Date: 03 November 2014
Subject: Training and Certification Released By: Kristal Jewell
Page: 7 of 8

4) or any other situation occurs that would affect the safety of employee(s), and
reliability/quality/performance of Product

4.6.2 When an Employee stops performing a process that he/she was Qualified to perform, and
due to a work slow down (lack of product) or re-assignment, etc. that exceeds a period of
six months, the Employee shall be re-Qualified to perform the activity.

4.7 Annual Re-Training/Re-Qualification Requirements

4.7.1 General
4.7.1.1 Personnel training records shall be examined by Quality Assurance on an annual basis for
the following:
a) Changes in the process/procedure have taken place since the initial date of training
and/or qualification. Check the revisions of the process/procedure per ATS-DCP-1001,
Document Control.
b) Employee has not performed or is no longer performing the process/procedure activity
he/she was trained and/or qualified to perform for a period greater than 6 months.

4.7.1.2 When either of the issues above is found to be true, the Employee shall be re-trained
and/or re-qualified, or training/qualification decertified. Employee re-training and/or re-
qualification shall be documented as define in paragraph 4.3 - Evidence of Training.

4.7.1.3 Quality Assurance shall record the annual review by signing/initialing and dating the
bottom of all the Employee Training Record(s) in the Employee training file where re-
training or re-qualification was not performed, or reprinting the Employee Training
Record Summary document and signing/initialing and dating.

5.0 QUALITY ASSURANCE

5.1 General
5.1.1 Quality Assurance shall monitor the effectiveness of this procedure and conduct audits as
scheduled per ATS-QAP-1008, Internal Audits.
 QMS Tier 2 Doc.: ATS-HRP-1001
QMS – Procedure Rev.: A
Date: 03 November 2014
Subject: Training and Certification Released By: Kristal Jewell
Page: 8 of 8

Figure 1 - Typical Category I Training and Qualification Class Outline

Category I Training and Qualification Class Outline

Training Description: Micro Biologist; Tech. Sheet : 1 of 1
Document Number: ATS-SOI-5101 Rev.: A
Training Approval: Larry Good Date: 03/14/14
Functional Dept. Approval: Tim Smiles Date: 03/14/14

Course Objectives
a) To communicate critical issues
b) To improve delivery use skills
c) To prevent/reduce errors in training

Category I Training and Qualification Class Outline

Item Hour(s)/
No.: Material Description: Requirement:
1 Class Room Instruction per ATS-SOI-5101 2 Hrs
2 Hands on Instruction Technique 1 Hr
3 Take and pass a written test TTG-4001 Pass; 70% or Better
4 Issue Training and Certification Approval As required
5
6
7
8
9
10