ASR 

Daily Report
Wed Thu Fri Sat Mon Tue Wed Thu Fri Sat Mon Tue Wed Thu Fri Sat Mon Tue Wed Thu Fri Sat Mon Tue Wed

02‐Jun‐21

03‐Jun‐21

04‐Jun‐21

05‐Jun‐21

07‐Jun‐21

08‐Jun‐21

09‐Jun‐21

10‐Jun‐21

11‐Jun‐21

12‐Jun‐21

14‐Jun‐21

25‐Jun‐21
15‐Jun‐21

26‐Jun‐21
16‐Jun‐21

28‐Jun‐21
17‐Jun‐21

29‐Jun‐21
18‐Jun‐21

30‐Jun‐21
19‐Jun‐21

21‐Jun‐21

22‐Jun‐21

23‐Jun‐21

24‐Jun‐21
Total Working Days 25

Unit Entry Avg Total

Target Unit Entry 18.4 460 20 20 20 10 20 20 20 20 20 10 20 20 20 20 20 10 20 20 20 20 20 10 20 20 20
Actual Unit Entry 15.7 393 14 13 10 14 13 20 11 13 10 17 16 22 22 18 21 16 13 16 23 19 19 9 13 16 15
% Unit Entry Result 90% 70% 65% 50% 140% 65% 100% 55% 65% 50% 170% 80% 110% 110% 90% 105% 160% 65% 80% 115% 95% 95% 90% 65% 80% 75%
Appointment Avg Total
Appointment Plan 11.4 286 8 8 9 11 9 12 7 12 8 13 14 14 14 13 13 13 8 9 18 12 12 15 10 12 12
Appointment Actual 9.6 241 7 7 7 8 7 10 6 10 5 10 13 12 11 12 11 10 5 9 15 11 10 12 10 12 11
% Appointment Plan 73% 57% 62% 90% 79% 69% 60% 64% 92% 80% 76% 88% 64% 64% 72% 62% 81% 62% 56% 78% 63% 63% 167% 77% 75% 80%
% Appointment Actual 61% 50% 54% 70% 57% 54% 50% 55% 77% 50% 59% 81% 55% 50% 67% 52% 63% 38% 56% 65% 58% 53% 133% 77% 75% 73%
Bay Productivity Avg Total
Bay Service 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7
#Service in General Bay 12.9 323 12 11 8 12 10 17 7 10 8 13 12 18 20 15 19 13 11 13 21 16 17 6 9 12 13
Produtivity Bay Service 1.85 1.71 1.57 1.14 1.71 1.43 2.43 1.00 1.43 1.14 1.86 1.71 2.57 2.86 2.14 2.71 1.86 1.57 1.86 3.00 2.29 2.43 0.86 1.29 1.71 1.86
Bay Express 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
#Service in Express Bay 2.8 70 2 2 2 2 3 3 4 3 2 4 4 4 2 3 2 3 2 3 2 3 2 3 4 4 2
Produtivity Bay Express 2.80 2.00 2.00 2.00 2.00 3.00 3.00 4.00 3.00 2.00 4.00 4.00 4.00 2.00 3.00 2.00 3.00 2.00 3.00 2.00 3.00 2.00 3.00 4.00 4.00 2.00
Bay Carwash 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
#Carwashed 13.3 332 13 12 6 10 10 17 7 12 8 15 13 18 18 17 18 14 10 13 22 18 18 5 12 13 13
Produtivity Bay Carwash 6.64 6.50 6.00 3.00 5.00 5.00 8.50 3.50 6.00 4.00 7.50 6.50 9.00 9.00 8.50 9.00 7.00 5.00 6.50 11.00 9.00 9.00 2.50 6.00 6.50 6.50
Parking Service 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15 15
#Unit Entry 15.7 393 14 13 10 14 13 20 11 13 10 17 16 22 22 18 21 16 13 16 23 19 19 9 13 16 15
Produtivity Parking Service 1.72 0.93 0.87 0.67 0.93 0.87 1.33 0.73 0.87 0.67 1.13 1.07 1.47 1.47 1.20 1.40 1.07 0.87 1.07 1.53 1.27 1.27 0.60 0.87 1.07 1.00
Man Power Productivity  Avg Total
Service Advisor 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
Produtivity Service Advisor 3.93 3.50 3.25 2.50 3.50 3.25 5.00 2.75 3.25 2.50 4.25 4.00 5.50 5.50 4.50 5.25 4.00 3.25 4.00 5.75 4.75 4.75 2.25 3.25 4.00 3.75
Foreman 3 6.6667 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Produtivity Foreman 5.24 4.67 4.33 3.33 4.67 4.33 6.67 3.67 4.33 3.33 5.67 5.33 7.33 7.33 6.00 7.00 5.33 4.33 5.33 7.67 6.33 6.33 3.00 4.33 5.33 5.00
Technician 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11
Produtivity Technician 1.43 1.27 1.18 0.91 1.27 1.18 1.82 1.00 1.18 0.91 1.55 1.45 2.00 2.00 1.64 1.91 1.45 1.18 1.45 2.09 1.73 1.73 0.82 1.18 1.45 1.36
Car Washerman 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2
Produtivity Car Washerman 6.64 6.50 6.00 3.00 5.00 5.00 8.50 3.50 6.00 4.00 7.50 6.50 9.00 9.00 8.50 9.00 7.00 5.00 6.50 11.00 9.00 9.00 2.50 6.00 6.50 6.50
Service Admin 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Reminder Service by Chat 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Reminder Service by Call 20.5 513 12 21 22 29 21 13 15 22 19 30 11 13 22 27 15 21 27 19 26 21 19 10 28 29 21
Reminder Appointment by Chat 1 25 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Reminder Appointment by Call 3.8 96 4 6 1 4 2 8 4 3 1 2 5 2 8 1 8 3 1 3 6 7 1 6 5 3 2
ASR Daily Report
Wed Thu Fri Sat Mon Tue Wed Thu Fri Sat Mon Tue Wed Thu Fri Sat Mon Tue Wed Thu Fri Sat Mon Tue Wed

02‐Jun‐21

03‐Jun‐21

04‐Jun‐21

05‐Jun‐21

07‐Jun‐21

08‐Jun‐21

09‐Jun‐21

10‐Jun‐21

11‐Jun‐21

12‐Jun‐21

14‐Jun‐21

25‐Jun‐21
15‐Jun‐21

26‐Jun‐21
16‐Jun‐21

28‐Jun‐21
17‐Jun‐21

29‐Jun‐21
18‐Jun‐21

30‐Jun‐21
19‐Jun‐21

21‐Jun‐21

22‐Jun‐21

23‐Jun‐21

24‐Jun‐21
Total Working Days 25

Productivity Service Admin 26.4 18 29 25 35 25 23 21 27 22 34 18 17 32 30 25 26 30 24 34 30 22 18 35 34 25
CRO 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
CSI Survei by Chat 240 11 9 5 11 5 10 13 14 11 8 10 7 8 8 15 12 8 7 5 8 14 6 6 14 15
Followup After Service by Chat 10.1 253 5 15 13 9 10 5 12 6 13 15 9 12 9 5 6 15 12 14 5 10 12 6 13 12 10
Produtivity CRO 19.7 16 24 18 20 15 15 25 20 24 23 19 19 17 13 21 27 20 21 10 18 26 12 19 26 25