OLIVER P.

DE GUZMAN
302 Tonton West Lingayen, Pangasinan

Mobile Phone No.0909-8101835 odgpsu@gmail.com

Objective

To pursue a challenging career where I can apply the knowledge and skills I have gained from my
education, trainings and experiences.

Work History

August 2016 - Executive Assistant Manager

December 2017 Thank God It’s Rosendo (TGIR Restobar & Catering)
San Carlos City
 Manage and maintain executive schedules, including scheduling travel and
conferences, making appointments, and making changes to appointments.
 Assist the General Manager in his day to day operations.
 Maintains accurate records including cash flows sheet, guest floor limit, AR
Ageing reports, Direct billing etc.

December 2015 - Call Center Agent

April 2016 NSource Contact Center Inc.
Lingayen, Pangasinan
 To call a list of customers
 To check the satisfaction level based on a standard set of questions.
 To enter the details of every call in the system as required by the company.

October 2015 - Waiter/Server/Kitchen Helper

December 2015 Chatanoga Grill & Restaurant
Lingayen, Pangasinan
 Take orders and serve food and beverages to patrons at tables in dining
establishment.
 Check with customers to ensure that they are enjoying their meals and take
action to correct any problems.
 Communicate with customers to resolve complaints or ensure satisfaction.
July 2014 - Call Center Representative
March 2015 Northcare Contact Center, Inc. (NCCI)
Lingayen, Pangasinan
 Use telephones to reach out to customers and verify account information.
 Using scripts, product knowledge, and communications skills, telemarketer
or telesales representatives generate sales and interest.
 Contributes to team effort by accomplishing related results as needed

October 2013 - Customer Service Representative

December 2013 Teleperformance
Pasay City
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.

July 2013 – Technical Support Agent (with Commendation Awards)

October 2013 Harte-Hanks
Taguig City
 Gather customer’s information and determine the issue by evaluating and
analyzing the symptoms
 Identify and escalate priority issues per Client specifications

August 2007 – Merchandiser

December 2007 City Supermarket Inc. (CSI)
Dagupan City
 Communicate with retailers and buyers regarding the product,
i.e. prices, quantity, etc.
 Ensuring that the products are sent to its designated place.
 Checking the products before the delivering to its designated stores.
 Planning and giving price tags on each product depending
on the quantity, sales, deals and demand.
 Checking and analyzing the sales of the product
 Make time to time check on the stock products.

November 2005 – Telemarketer con Service Crew (with Best Telemarketer Award)
April 2006 Prime Chow Food Corp. (Chowking)
Lingayen, Pangasinan
 Providing excellent customer service
 Presenting menus to customers
 Explaining menu items to customers
 Taking reservation phone calls
Educational Attainment

Poblacion Elementary 2000

School Lingayen, Pangasinan

Pangasinan National 2004

High School Lingayen, Pangasinan

Pangasinan State 2020

University Lingayen, Pangasinan
BS in Hospitality Management

Personal Data

Birthday : October 23, 1987 Religion : Roman Catholic

Citizenship : Filipino Height : 5’6”
Civil Status: Single Weight : 55 kg.

Skills

 Basic computer operations

 Effective in oral and written English communication
 Amazing ability to walk, sit and stand for long times
 Friendly personality, ability to work well under time restraints and the ability to keep calm
when dealing with angry customers.
 Ability to multi-task.

I hereby certify that the above information is true and correct to the best of my
knowledge and belief.

___________________
Oliver P. De Guzman