OLIVER P.

DE GUZMAN
302 Tonton West Lingayen, Pangasinan

Mobile Phone No.0909-8101835 odgpsu@gmail.com

Objective

To pursue a challenging career where I can apply the knowledge and skills I have gained from my
education, trainings and experiences.

Work History

December 2015 - Call Center Agent

December 2016 NSource Contact Center Inc.
Lingayen, Pangasinan
 To call a list of customers
 To check the satisfaction level based on a standard set of questions.
 To enter the details of every call in the system as required by the company.
 Contact businesses or private individuals by phone
 Deliver prepared sales scripts to persuade potential customers to purchase a
product or service or make a donation
 Describe products and services

July 2014 - Call Center Representative

March 2015 Northcare Contact Center, Inc. (NCCI)
Lingayen, Pangasinan
 Use telephones to reach out to customers and verify account information.
 Using scripts, product knowledge, and communications skills, telemarketer
or telesales representatives generate sales and interest.
 Contributes to team effort by accomplishing related results as needed

October 2013 - Customer Service Representative

December 2013 Teleperformance
Pasay City
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.

July 2013 – Technical Support Agent (with Commendation Awards)

October 2013 Harte-Hanks
Taguig City
 Gather customer’s information and determine the issue by evaluating and
analyzing the symptoms
 Identify and escalate priority issues per client specification
Educational Attainment

Poblacion Elementary 2000

School Lingayen, Pangasinan

Pangasinan National 2004

High School Lingayen, Pangasinan

Pangasinan State 2020

University Lingayen, Pangasinan
BS in Hospitality Management

Personal Data

Birthday : October 23, 1987 Religion : Roman Catholic

Citizenship : Filipino Height : 5’6”
Civil Status: Single Weight : 50 kg.

Skills

 Basic computer operations

 Effective in oral and written English communication
 Amazing ability to walk, sit and stand for long times
 Friendly personality, ability to work well under time restraints and the ability to keep calm
when dealing with angry customers.
 Ability to multi-task.

I hereby certify that the above information is true and correct to the best of my
knowledge and belief.

___________________
Oliver P. De Guzman