Genevieve Hilton “Cultural proficiency doesn’t mean memorizing every cultural nuance

of every market. It’s knowing when to listen, when to ask for help, and when-finally-to
speak.”

Cultural Proficiency undeviatingly means that a person has high degree of

mastery and knowledge in the culture of other race. This applies to thousands of field
and not only exclusive to one area.

The video, “Indian call center funny”, shows the side of call center agent that
deals with the various culture of people. It gives light to the importance of being
appreciative and grounded to the language, norms, and behavior of other nationalities.
The Indian call center agent in the video experienced difficulties while trying to fulfill his
job because he had to face and talk to different people with different personalities. One
thing that a call center agent should be careful of is the language and words that they
are using when talking to his/her customers. The man in the video provided list of words
to use whenever he communicate with others which I find unbefitting because it only
cause him and his customers problems.

In this line of work call center agents must not only learn and memorize the
cultures of other race including their language, they must also acquire it so that when
adversity strikes they are ready and will not be distress. They must know how to put
importance in other’s language by the use of respect, understanding, listening, and
even by asking for help. This is the nutshell of Genevieve Hilton’s words.