The Implication of On Board Diagnostic 2 Scanner in Service Process in 7R Taurus Auto Repair Shop

in Biñan City, Laguna

STATEMENT OF THE PROBLEM

This paper analyzes the Implication of On Board Diagnostic 2 Scanner in Service Process

in 7R Taurus Auto Repair Shop in Biñan City, Laguna.

1. What is the demographic profile of the respondents:

1.1. Name

1.2. Location

1.3. Gender

1.4 Employment Status

2. What type of vehicle is mostly repaired in the 7R Taurus Auto Repair Shop?

2.1. car

2.2. van

2.3 motorcycle

2.4. jeepney

3. Who inquires the most in auto repair shops?

3.1. Cabby Driver

3.2 Grab Driver

3.3 Motorist
The Implication of On Board Diagnostic 2 Scanner in Service Process in 7R Taurus Auto Repair Shop
in Biñan City, Laguna

4. What do customers in auto repair shops need nowadays?

4.1. Fast and Reliable Service

4.2 Affordable Service Fee

4.3 Quality Service

4.4 Accommodating Employees

4.5 Accessible Location

5. What are the present advanced machines in the auto repair industry?

5.1 On Board Diagnostics II Scanner

5.2 Air Compressor

5.3 Brake Lathe

The Implication of On Board Diagnostic 2 Scanner in Service Process in 7R Taurus Auto Repair Shop
in Biñan City, Laguna

Dear Respondent,
Greetings in peace and fortitude! We, the 3rd Year Marketing Management researchers request your
consent to participate in the research study entitled “The Implication of On Board Diagnostic 2
Scanner in Service Process in 7R Taurus Auto Repair Shop in Biñan City, Laguna”. This study is
under the supervision of Prof. Kristian F. Valenzuela, MBA, LPT of the San Pedro College of Business
Administration, Department of Business Administration.

In these questionnaires, you will be asked to answer the questions that are relevant to the study and it
will take 5 – 10 minutes of your time to complete. Please take note that your participation is voluntary
and you are free to withdraw your participation in this study at any time. Any information that you
will provide will only be used in this study and will be kept with utmost confidentiality. Only the
researchers and research adviser/s who are conducting this study can access all the data gathered.

Once the data is published, your information shall only be presented in a way that you shall not be
recognized and all records will be deleted after a year or once the study is done. As such, you may
choose whether indicate your name or remain anonymous. You will be given a copy of your response
through your email once you finished answering the questionnaire. If you have further questions or
concern, please email our group leader at 18100809@spcba.edu.ph or contact us at 09752529862.
Your help will be much appreciated. Thank you for your participation.

Sincerely,
Carabbacan, Daphne Millen
Dardo, Jamaica
Espinili, Roselle
Mendoza, Cherry May
Nepomuceno, Richard King
Obispo, Diane Rae
BS Business Administration major in Marketing Management

Email address

By clicking the box below, you are giving us access to the data you
provide, which includes personal information. Any responses you
provide will be dealt with confidentiality pursuant to Republic Act
of 10173 otherwise known as "The Data Privacy Act of 2012".

• I agree.
The Implication of On Board Diagnostic 2 Scanner in Service Process in 7R Taurus Auto Repair Shop
in Biñan City, Laguna

Demographic Profile:

Name (Optional):

Location:
 Brgy. Santo Tomas (Calabuso)
 Brgy. Malaban
 Brgy. Dela Paz
 Brgy. San Francisco (Halang)
 Brgy. Canlalay
 Brgy. San Antonio
 Brgy. San Vicente
 Brgy. Platero
 Brgy. San Jose
 Brgy. Santo Niño
 Brgy. Soro-Soro
 Brgy. Santo Domingo
 Brgy. Tubigan
 Brgy. Poblacion
 Brgy. Mamplasan
 Brgy. Casile
 Brgy. Ganado
 Brgy. Timbao
 Brgy. Langkiwa
 Brgy. Loma
 Brgy. Malamig
 Brgy. Bungahan
 Brgy. Zapote
 Brgy. Biñan
 Other:

Gender:
 Man (including transgender men)
 Woman (including transgender women)
 Gender Variant/Non-conforming
 Prefer not to answer

Employment Status:

 Student
 Employed
 Self-employed
 Pensioner/retired
 Homemaker
The Implication of On Board Diagnostic 2 Scanner in Service Process in 7R Taurus Auto Repair Shop
in Biñan City, Laguna

Psychographic Profile:

How did you know about 7R Taurus Auto Repair Shop?

 Referral
 tarpaulin
 signages
 calling cards
 Other:

What type of vehicle that you recently bring to 7R Taurus Auto Repair Shop?

 car
 van
 jeepney
 motorcycle
 Other:

What do you like in 7R Taurus Auto Repair Shop?

 Fast and Reliable Service

 Affordable Service Fee
 Quality Service
 Accommodating Employees
 Accessible Location
 Other:

How familiar are you with On-Board Diagnostic 2 Scanner? (1-Very Unfamiliar, 2-Unfamiliar, 3-
Familiar, 4-Very Familiar)

1 2 3 4

How do you rate the services of the 7R Taurus Auto Repair Shop? Did they meet your needs and
expectations regarding quality and performance? (1-Very Poor, 2-Poor, 3-Satisfactory, 4-Good, 5-
Excellent) *

1 2 3 4 5

How do you rate the services of the 7R Taurus Auto Repair Shop? Did they meet the exact date and
time that they promised? (1-Very Poor, 2-Poor, 3-Satisfactory, 4-Good, 5-Excellent)

1 2 3 4 5
The Implication of On Board Diagnostic 2 Scanner in Service Process in 7R Taurus Auto Repair Shop
in Biñan City, Laguna

How do you rate the importance of On-Board Diagnostic 2 Scanner to 7R Taurus Auto Repair Shop
services? (1-Very Poor, 2-Poor, 3-Satisfactory, 4-Good, 5-Excellent)

1 2 3 4 5

How do you rate the effectiveness of the On-Board Diagnostic 2 Scanner in the 7R Taurus Auto
Repair Shop services? (1-Very Poor, 2-Poor, 3-Satisfactory, 4-Good, 5-Excellent)

1 2 3 4 5

GROUP 1

CARABBACAN, DAPHNE MILLEN

DARDO, JAMAICA
ESPINILI, ROSELLE
MENDOZA, CHERRY MAY
NEPOMUCENO, RICHARD KING
OBISPO DIANE RAE