1. How many percent of projects are Process Automation?

The digital and physical task most often with back-office

administrative and financial activities with the most activity is 71 of 152 projects or forty-seven
percent,but then when it combines with the robotic process automation the resolution time was
drastically cut by 35% to 70 % and it improves the accurate responses to 70-80% to help the
desk tickets.
So the total is 47% , without the combination with robotic process automation.

2. Who are the common sponsors of cognitive projects?

The common sponsor is the “C_suite” senior executives.

Because c-suite takes with lvl 20 then VP has 18 and 11 for directors .

3. What are the sectors which cognitive projects are focusing on?

So base po sa work redesign nila so they need to think daw po kung papaano matatapos ang work
sa pamamagitan ng new applications, so they are focusing for division of labor between humans an
d AI.

4.What is Process Automation and its capabilities?

The process automation is to reduce the human process and brings it to a computerized
machine like that or to the robots , for example is the automated food serving in japan or in
other country , they dont need to use personnel to serve for customers because of the process
automation technology they use.the customers will just pick it up un front tables
Like this.
And as i said earlier its capabilities is to lessen the work of humans , and the good side of this is
its convenient to use and they dont need to pay labors for the crew.
Its capability is also to lessen the human workforce especially in big manufacturing business.

5. What is Cognitive engagement and its capabilities?

Cognitive engagement is a language or image-based personalized information and services,
Including, Intelligent agents that offer 24/7 customer service,Internal service sites for answering
employee questions and Health treatment recommendation systems,
So the cognitive engagement is a kind of services that is automated , for example is the shopee
app , so when customers has a technical problem with their orders , their chat will be sent to a
computerize agent or a bt that will ask for their problems , and it will give you an automated
answers regarding to your questions , so if your questions is answered by bot , then that will be
done , but if a bot cant answer your inquiries , they will just asked you if you need a live agent
to help you for.
Its capabilities is to answer your questions 24/7 and it can read your searches para po sa
susunod na mag sesearch kayo or papasok sa isang website is ibibigay nila yung mga items or
ang recent searches nio po .or yung tinatawag po natin na recommendation systems.

6. What are the business activities that AI can support?

Automating structured and repetitive work processes, often via robotics or robotic process
automation. So dito po is yung robots or ai po yung gagawa ng trabaho example po is yung pag
bubuhat ng mabibigat na hindi po kayang gawin ng mga tao.
Gaining insight through extensive analysis of structured data, most often using machine
learning. Dito naman po sa pag kakaintindi ko po isa yung kagaya po ng sa pag sesearch po
natin then mag bibigay po sila ng mga recommendations sa future and next searches po natin.
Engaging with customers and employees, using natural language processing chatbots,
intelligent agents, and machine learning. So dito po is yung kaya pong sagutin ng mga bots is
hindi na po i tatransfer sa live agents and nababawasan din po yung traffic or yung queue ng
dumarating po na need ng sagot sa kanilang mga inquiries or problem po about sa kanilang
systems.