JOB SPECIFICATION REVISION LEVEL 0

Job Title: Room Attendant

Division: Rooms
Department:
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Rationale

Qualifications
 High School diploma, preferred
 Previous guest service and/or housekeeping experience
 Experience using industrial cleaning equipment and products
 Flexible working hours
 Ability to work with little or no supervision while meeting high-performance standards

Knowledge, Skills and Attitudes

 Physical mobility and stamina required

 Ability to follow instruction
 Detail-oriented
 Professional attitude is required
 Ability to work independently
 Excellent time management skills
 Bondable is generally required
 Previous customer service experience may be required
 Good communication skills are an asset
 Good organizational skills
 Workplace Hazardous Materials Information System (WHMIS) is an asset
 Professional and polite

Personality
 25 to 40 years old
 Between 5’2 and 5’7 for females and between 5’6 and 5’11 for males
 Clear complexion
 Normal weight
 Good health condition
 JOB SPECIFICATION REVISION LEVEL 0
Job Title: Duty Manager
Division:
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Rationale

Qualifications
 A degree or diploma in Hotel Management or equivalent
 Graduate in BSc in Business Administration is a plus
 Work experience as a Duty Manager or similar management role
 Previous experience in the industry preferred
 Customer service experience
 Experience with facilities maintenance and/or security
 An in-depth knowledge of the hotel, leisure or service sector

Knowledge, Skills and Attitudes

 Team management skills
 Strong organizational skills
 Strong problem-solving skills
 Availability to work in shifts including weekends
 Knowledge of cash management and bookkeeping procedures

Personality
 25 to 40 years old
 Between 5’2 and 5’7 for females and between 5’6 and 5’11 for males
 Clear complexion
 Normal weight
 Good health condition
 JOB SPECIFICATION REVISION LEVEL 0
Job Title: Front Office Manager
Division:
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Rationale

Qualifications
 Minimum two-year college degree.
 Must be able to read, speak, write, and understand the primary language used in the
workplace.
 Minimum of one year of hotel front desk supervisory experience
 Experience handling cash, accounting procedures, and general administrative tasks.

Knowledge, Skills and Attitudes

 Optimism
 Initiative and the Anticipation of Needs
 Active Interest in the Company’s Well-Being
 Excellent Communication Skills
 The Ability to Be Accessible and Friendly
 Excellent leadership, management, and team building skills
 Must have strong verbal and written communication skills
 Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and
Excel)
 Ability to multitask, prioritize, and manage time

Personality
 25 to 40 years old
 Between 5’2 and 5’7 for females and between 5’6 and 5’11 for males
 Clear complexion
 Normal weight
 Good health condition

JOB SPECIFICATION REVISION LEVEL 0

Job Title: Head Waiter
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Rationale

Qualifications
 A diploma / degree in the hospitality field 
 A maximum of two years experiences in a similar role
 Must also have fluency in both written and spoken English
 Wide familiarity with Micros would be desirable
 Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge, Skills and Attitudes

 Cooperating with the host/hostess to seat patrons and assign wait staff to tables
 Training new staff in food service technique and restaurant procedures
 Managing customer concerns and complaints about staff using conflict resolution skills
 Providing excellent customer service to set a good example for staff
 Keeping staff content with excellent leadership and communication skills
 Understanding Hotel Operations
 Effective Communication
 Planning for Business
 Supervising People
 Understanding Differences
 Supervising Operations
 Teamwork
 Adaptability
 Customer Focus
 Drive for Results

Personality
 25 to 40 years old
 Between 5’2 and 5’7 for females and between 5’6 and 5’11 for males
 Clear complexion
 Normal weight
 Good health condition

JOB SPECIFICATION REVISION LEVEL 0

Job Title: Tour Guide
Division:
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Rationale

Qualifications
 High school diploma or equivalent.
 Prior experience as a Tour Guide is advantageous.
 Capacity to stand and walk for extended periods.
 Adherence to prescribed safety codes.
 Excellent conversational skills with a knack for
storytelling.
 Personable, humorous disposition.
 Outstanding organizational, time management, and
improvisational skills.
 Passionate about traveling.
  Ability to work during evenings and on weekends.

Knowledge, Skills and Attitudes

Personality
 25 to 40 years old
 Between 5’2 and 5’7 for females and between 5’6 and 5’11 for males
 Clear complexion
 Normal weight
 Good health condition

JOB SPECIFICATION REVISION LEVEL 0

Job Title: Bartender
Division:
Department:
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Job Analyst:
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Rationale

Qualifications
 High School Diploma.
 Additional education, training, certificates, or experience
may be required.
 Meets state minimum age to serve alcohol.
 Availability to work nights, weekends, and holidays.

Knowledge, Skills and Attitudes

 Positive, engaging personality and professional
 appearance.
 Basic math and computer skills.
 Exceptional interpersonal and communication skills.
 Strong task and time management abilities.
 Eye for detail and understanding of drink mixing tools
and techniques.
 Ability to stand, walk, bend, etc for extended periods, and
lift up to 25 lbs.

Personality
 25 to 40 years old
 Between 5’2 and 5’7 for females and between 5’6 and 5’11 for males
 Clear complexion
 Normal weight
 Good health condition

JOB SPECIFICATION REVISION LEVEL 0

Job Title:
Division:
Department:
Source:
Job Analyst:
Date Analyzed:
Revised by:
Reporting to:
Responsible for:

Rationale

Qualifications

Knowledge, Skills and Attitudes

Personality
 25 to 40 years old
 Between 5’2 and 5’7 for females and between 5’6 and 5’11 for males
 Clear complexion
 Normal weight
 Good health condition

JOB SPECIFICATION REVISION LEVEL 0

Job Title:
Division:
Department:
Source:
Job Analyst:
Date Analyzed:
Revised by:
Reporting to:
Responsible for:

Rationale

Qualifications

Knowledge, Skills and Attitudes

Personality
 25 to 40 years old
 Between 5’2 and 5’7 for females and between 5’6 and 5’11 for males
 Clear complexion
 Normal weight
 Good health condition

JOB SPECIFICATION REVISION LEVEL 0

Job Title:
Division:
Department:
Source:
Job Analyst:
Date Analyzed:
Revised by:
Reporting to:
Responsible for:

Rationale

Qualifications

Knowledge, Skills and Attitudes

Personality
 25 to 40 years old
 Between 5’2 and 5’7 for females and between 5’6 and 5’11 for males
 Clear complexion
 Normal weight
 Good health condition

JOB SPECIFICATION REVISION LEVEL 0

Job Title:
Division:
Department:
Source:
Job Analyst:
Date Analyzed:
Revised by:
Reporting to:
Responsible for:

Rationale

Qualifications
Knowledge, Skills and Attitudes

Personality
 25 to 40 years old
 Between 5’2 and 5’7 for females and between 5’6 and 5’11 for males
 Clear complexion
 Normal weight
 Good health condition

JOB SPECIFICATION REVISION LEVEL 0

Job Title:
Division:
Department:
Source:
Job Analyst:
Date Analyzed:
Revised by:
Reporting to:
Responsible for:

Rationale

Qualifications

Knowledge, Skills and Attitudes

Personality
 25 to 40 years old
 Between 5’2 and 5’7 for females and between 5’6 and 5’11 for males
 Clear complexion
 Normal weight
 Good health condition
 JOB SPECIFICATION REVISION LEVEL 0
Job Title:
Division:
Department:
Source:
Job Analyst:
Date Analyzed:
Revised by:
Reporting to:
Responsible for:

Rationale

Qualifications

Knowledge, Skills and Attitudes

Personality
 25 to 40 years old
 Between 5’2 and 5’7 for females and between 5’6 and 5’11 for males
 Clear complexion
 Normal weight
 Good health condition