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COMMUNICATION SKILLS
 QUESTION 1

1. Correct the following business messages keeping the 7C's of effective communication
in consideration.
i. Revise the following message for conciseness:
In this time of the day, we are sending this announcement to let everyone know that new
medicines ordered by the hospital which are mentioned on the list will be available from next
month.

We are sending this announcement that new medicines will be available from next month.
 
ii. Revise the following message for correctness:
Careem has recently launched their service for ‘Wedding Celebrations’ the brand manager
was asked to write an e-mail to offer discounted packages and inform of the hospitality it is
about to set for. However, the drafted e-mail had a lot of errors. Here’s the sample e-mail
content for you:
 
Dear Customers
We are very upset about lunching a wen project for your needs that are endless we at careem are
not ready to lunch our services for wedding packages but is ready to occupy space for
celebrations we would like you to uses our news services and be happiest always.
Best
Careem

Dear Customer:
We are glad to lunching a van project for your needs, we are ready to launch our
services for wedding packages, but its ready to occupy space for celebrations we would like you
to use our new services and be happy always.
Best
Careem

 
iii. Rewrite the following message with tact and courtesy:
Sarim,
I wanted to let you know that I don’t appreciate how your team always monopolizes the
discussion at our weekly meetings. I have a lot of projects, and I really need time to get my
team’s progress discussed as well! So far, thanks to your department, I haven’t been able to do
that. Can you make sure they make time for me and my team next week?
Thanks,
Hassan
  Rubrics for error correction answer:

a. All relevant and meaningful answers will be accepted. 

b. Answers should be in formal and accurate language.
c. Only correct application of 7Cs will be acceptable.
 QUESTION 2

1. As an Organizational Psychologist, you have thought of arranging a picnic in two weeks’

time for your employees from all departments and their families to unwind their work stress and
give them a healthy mental break. There are many fun activities that you have planned. For the
children, there will be games like three-legged races and kite-flying. For the adults, besides the
baseball game in the afternoon, there will also be sack race and horseshoes. There will be prizes
for the winners of all the events. Lunch should be around noon, and you are generously
providing all the food and drinks, so let your employees know that they do not need to bring
anything.
 
Your Task: Write a memo requesting, but not demanding, that employees attend the picnic.
Also ask your employees to confirm at least one week in advance whether they are coming or
not, and also how many guests they are bringing. Also, make sure employees know when and
how to respond to you. Be sure to list the activities for that day as well.     
Word count: 150 - 170 

Marks distribution is as follows:

a. Content/Ideas/Relevance:  03
b. Structure of the Email/Memo (Format, Introduction, Body & Conclusion):  02
c. Language (Formal, Accuracy of grammar and sentence structure):  02
Question 1
________ opens a bad-news letter with a neutral, relevant, concise, upbeat statement.
a.Cliché
b.Jargon
c.Buffer

Question 2
Using the passive voice makes sense when _____________.
a.you want to be vague in pointing out a problem or error.
b.you want your sentence to be easier to understand.
c.you want to emphasize the subject.

Question 3
Letters carrying good or neutral news should follow a__________ strategy.
a.Direct
b.Indirect
c.Personal

Question 4
An effective message needs to be:
a.Complete, polite, authentic, error free, clear, short, curt
b.Complete, considerate, accurate, definite, clear, polite, comprehensive
c.Relevant, considerate, truthful, general, clear, concise, emphatic
d.Complete, brief, clear, gracious, concrete, correct, considerate

Question 5
Semantic Barriers in communication are majorly caused by differences in ____________.
a.gender
b.medium
c.meaning

Question 6
Formal writing should be _____________________.
a.precise & focused
b.detailed & unorganized
c.clear & detailed
 Question 7
Which of the following messages is appropriate to send via e-mail?
a.An announcement of a major benefit change that will reduce benefits for all employees.
b.An announcement of a change in a meeting date.
c.A quarterly performance appraisal of an employee.

Question 8
Select the sentence with the best You-attitude:
a.Because your report was poorly written, we cannot accept it.
b.When we receive a report that is professional, we can act on your recommendations.
c.Once your application is complete, you should receive a response within two weeks.

Question 9
__________ stems from a sincere You-attitude that develops out of concern and respect for
others.
a.Clarity
b.Courtesy
c.Completeness

Question 10
The preferred title for women in business settings is ________, unless the individual says
otherwise.
a.Mrs.
b.Miss
c.Ms.

Question 11
1. Which of these is an example of downward communication?

a.Team colleagues share ideas

b.Managers set targets for the subordinates

c.Workers give feedback to managers

Question 12
Gestures, postures and facial expressions are an integral part of __________ communication.
a.nonverbal
 b.verbal
c.written

Question 13
_________ delay the reader from quickly reaching the meaning of the sentence.
a.Concrete nouns
b.Prepositional phrases
c.Long Lead-Ins

Question 14
For business correspondence, written and most forms of electronic communication require
___________ than oral communication.
a.more formality
b.less tact
c.less care

Question 15
Which of the following is the best advice for using e-mail?
a.If your e-mail message covers several topics, it’s acceptable to leave the subject line
blank.
b.Because e-mail is casual communication, you don’t have to worry about the tone you use.
c. You should proofread e-mail messages as carefully as you would any other type of
business document.

Question 16
When you expect a reader of your message to be pleased, mildly interested, or neutral, you
should ______________.
a.put the bad news first.
b.begin with the main idea.
c.explain all background information first.

Question 17
Which of the following statements uses active voice in a complete sentence?
a.The report was not completed by Afsheen before the deadline.
b.The report was sent by Afsheen as an e-mail attachment.
c.Afsheen sent her report as an e-mail attachment.
Question 18
Memos are short letters or notes that are usually circulated _______ in the offices.
a.externally
b.internally
c.internationally

Question 19
Revising of the content includes ________________.
a.Improving the content and sentence structure of your message.
b.Correcting the grammar, spelling, punctuation, and format of your message.
c.Both A and B

Question 20
Select the sentence with the most positive emphasis:
a.We will complete the process audit by Friday.
b.We haven't completed the process audit.
c.Because of Farhan’s inaccurate figures on the Hashoo project, we are not finished with the
process audit.

Question 21

The goal of business writing is to produce messages that are purposeful, economical,
and___________.
a.writer oriented
b.audience oriented
c.company oriented

Question 22
The belief in the superiority of one’s own culture and group is known as_________.
a.ethnocentrism
b.stereotyping
c.biases
Question 23
What does the abbreviation ‘ENC’ stands for in business writing?
a.Encore
b.Enclosure
c.Encase

Question 24
Which of the following sample sentences avoids clichés?
a.I guess this information means that it’s back to the drawing board for us.
b.Just provide a ballpark figure so that we can get the project started.
c.Please call me to further discuss this project.

Grade : 7.5/12