Six Sigma Control phase

Standardized Work
STANDARDIZED WORK
 Project and Process Documentation
 Training of Process Owners
 Monitoring and Feedback System
 New Procedure Audit
 Innovation Transfer Opportunities
STANDARDIZED WORK
Documentation: As a Control Mechanism

Containspolicy statements which prescribethe

Policy Statements way an organization intends to carry out its
business within its various functions.

Operating Procedures Describe the established methods for

(Work Instructions / SOP) performing and administering tasks

How the various tasks are to be carried out in

OtherSupporting detail. Examples include work instruction,
Documents
production plan, project schedule, user
manuals, processcontrol plans.
STANDARDIZED WORK
Process Dashboards
What are they?
• Visual trend charts that display the performance of the process

What are two types of process dashboards?

▪ Time series dashboards – show trends over time as well as current
performance.
▪ Control charts – identify the presence of special cause variation on the
process and provide a trigger for action
NEW PROCEDURE AUDIT

• The New Procedure Audit provides an easy way

to check for adaptation to the new way of doing
things once a project is successfully completed.
• It serves as a reminder for both the process
analyst and the process owners.
NEW PROCEDURE AUDIT
New Procedure Audit

Observed Levels
Procedure Name
Awareness Level/Date Level of Use/Date Level of Enforcement/Date
VISUAL MANAGEMENT
• Visual Management is the practice of making the
workplace visually easy to work in.
• This includes making it easy to identify units and
materials, updating people on the process status,
showing how the process works and providing a visible
process plan for future steps.
Andon Lights Samples
VISUAL MANAGEMENT CHECKSLIST
Visual Management Checklist

Work Area:

# Question Yes No

1 Have you boiled the message down to its essence?

2 Did you use as few words as possible?

3 Can you say it in pictures instead?

4 Would color make a difference? (i.e.. Green for go, Red for Stop)
Would the shape make a difference? (i.e. Arrow for direction,
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stop
sign or hand for stop)?
Have you considered using existing universal signage (steal
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shamelessly)?
7 If the signage is in text are you using a printer?

8 Is the font as big as the space allows?

9 Have you protected the signage from wear and tear?

10 Is it easy to identify units, materials and equipment?

VISUAL MANAGEMENT CHECKSLIST
11 Is it obvious where the units, materials and equipment belong?

12 Is process data updated in a timely manner?

13 Have you determined the right drumbeat or frequency for updates?

14 Is it clear who is responsible for the updates?

15 Is the process flow obvious?

16 Could a new person walk the process without asking for help?

Could a new person figure out how to operate the equipment or fill
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out the forms without assistance?
18 Do people know the ongoing plan?

19 Are markers, erasers and tools available for user updates?

Are process participants aware they can edit, update and improve
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visuals?