 Store Director

 Location Maharashtra Pune
 Experience Range 6 - 10 Years
Open

Job Description
About Us
Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance
Industries that began with a mandate to launch and build international and domestic brand equity
in India. Over 13 years of rich experience catering to the segments of luxury, bridge-to-luxury,
high-premium and high-street lifestyle, RBL has built a great understanding of the psyche of the
Indian Consumer. With corporate offices in Gurgaon, Mumbai & Bangalore, RBL now operates
over 50 brands spread over 430 stores and 345 shop-in-shops across the country and also own the
retail concept stores The Tank & The White Crow across the country. In May 2019, RBL marked
its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has
201 doors across 17 countries. In May 2019, RBL marked its first international foray by
acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries.
In the same year, RBL also unveiled its multi-brand outlet The White Crow that showcases a
unique curation of over 44 premium brands.
About Company
About Hamleys: Hamleys is not just a Toy Store but an entire Toy experience. Currently there
are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the
brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore
experience that helps him build memories for lifetime.
Profile Brief
Responsible for Targets VS  achievement for team on monthly basis including YOY
growth
To ensure the delivery of operational KPIs and sales & profitability plan across stores.
Drive sales and profitability across the chain by developing a store specific music
sheet and executing the same through the store team.
• 40% of my time is spent preparing improvement plans for individual stores being at
the store.
• 20% of my time is spent analysing data which has an impact on store performance.
• 20% of my time is spent in coaching Staff on performance improvement.
• 20% of my time working with other functions in the tail office to deliver value to the
stores.
• Ensure that the stores meet/exceed their monthly, quarterly, half yearly & yearly
targets.
• The stores consistently achieve excellent mystery consumer audit scores.
• Create a pipeline of talent waiting to fill up managerial/associate roles in stores
under me.
•Train SM & DSM at the stores to be great representatives of the brand.
To create Weekly Off staff roster to ensure that all counters are manned at all given
 times
To help in Recruitment & Hiring of suitable staff as per manpower requirement
To keep a  track of Competition data , retail partner performances & consumer trends
on visits
Ability to tie up with Mall Management & Vendor Management
Responsible for store upkeep & maintainence of store
Desired candidate
1.Minimum 5 + years as a store manager in Retail , QSR , Hospitality
2.Managed minimum headcount of 25 employees
3. Open to travel
4. Go-getter with good leadership skills

 Deputy Store Manager

 Location Kerala Thrissur,Thrissur

 Experience Range 3 - 8 Years

Open

Job Description
About Us
Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries that
began with a mandate to launch and build international and domestic brand equity in India. Over 13
years of rich experience catering to the segments of luxury, bridge-to-luxury, high-premium and high-
street lifestyle, RBL has built a great understanding of the psyche of the Indian Consumer. With
corporate offices in Gurgaon, Mumbai & Bangalore, RBL now operates over 50 brands spread over 430
stores and 345 shop-in-shops across the country and also own the retail concept stores The Tank & The
White Crow across the country. In May 2019, RBL marked its first international foray by acquiring the
British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In May 2019, RBL
marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has
201 doors across 17 countries. In the same year, RBL also unveiled its multi-brand outlet The White
Crow that showcases a unique curation of over 44 premium brands.

About Company

About Hamleys: Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more
125 stores in India and we are present in more than 20 countries. 365 days of play is the brand
philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps
him build memories for lifetime.
Profile Brief

About Us:
Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance
Industries in Premium to Luxury segment of Retail. RBL began operations with a mandate to
launch and build international and domestic brands in the premium-to-luxury segment across
apparel, footwear and lifestyle businesses. Its current portfolio comprises of all long-term
partnerships such as Bally, Kate Spade, Emporio Armani, Canali, Coach, Brooks Brothers, Diesel,
MUJI, Steve Madden, Superdry, Hunkemoller, Iconix etc. We have 60 International Brands &
Omni-channel partnerships in the country with over 700+ point of sales.
 
About Hamleys:
 
Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125
stores in India and we are present in more than 20 countries. 365 days of play is the brand
philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience
that helps him build memories for lifetime.
 
Job Title: Store Manager – Retail
Grade: M4
 
Role: A Store Manager is responsible for overseeing the daily operations of a store, making
sure it runs smoothly and effectively. Their duties include motivating sales teams, creating
business strategies, developing promotional material, and training new staff.
As the Store Manager, one will supervise the operational and organizational standards of
the store. Your duties will include undertaking administrative tasks, monitoring inventory
levels, and developing business strategies.
The ideal candidate must be able to improve customer satisfaction and meet monthly sales
goals. In addition to being an excellent communicator, you should also demonstrate
outstanding leadership and interpersonal skills.
 
Team Size : 5+
Key Responsibilities:
Store Operations
 Set and agree on store performance targets with Ops Manager
 To be accountable for all aspects of the commercial operation of store by managing the
performance of store teams to deliver agreed business targets.
 To ensure that the Store is always merchandised to the Company’s desired standard and
that, with liaison with the Ops Manager and Merchandise Team.
 Develop and arrange promotional material and in-store displays.
 Undertake store activities such as managing store budgets and updating financial records.
 Prepare detailed reports on buying trends, customer requirements, and profits.
 To ensure the Store has the correct levels of stock and that replenishment orders are placed,
in close liaison with the Retail Ops Manager and Merchandise Team.
 Responsible for maintaining the Inventory levels at the store and controlling Shrinkage as per
Company Standards.
Customer
 Deliver excellent service to ensure high levels of customer satisfaction.
 Respond to customer complaints and concerns in a professional manner.
 To increase the shop customer base by consistently delivering impeccable customer service.
 Promote cross branding for customers to increase the portfolio for them
 Create business strategies to attract new customers, expand store traffic, and enhance
profitability.
People
 Hire, train, and oversee new staff.
 Support the employee onboarding process at the time of new joinee
 Handhold the new joinee at the store by assigning buddy and also providing them with in-
store training
 Motivate the sales team to meet sales objectives by training and mentoring staff. Regular
review and feedback to be shared to ensure they are groomed well and are high on performance.
 Ensure store compliance with health and safety regulations.
 Responsible for store expense management, store budgets, inventory control increase sales
throughout the year and achieve set financial targets.
 Ensure store and staff presentation and standards are in line with the brand requirements
 Work on development of team members thereby improving employee engagement
 
Processes
 Ensure store processes are clearly defined and communicated to teams and are followed at
all the times.
 Support store audits as per schedule.
Desired Skills & Abilities
 High on Empathy
 Strong leadership skills with ability to coach - effectively teach/develop others to next level.
 Good energy levels - with ability to be involved in multiple tasks and ability to juggle.
 Good analytical skills.
 Effective listening and communications skills – simplify communication with ability to put the
point across the board.
 Superior understanding of Indian retailing and global trends.
 Good communication and interpersonal skills - understand customer needs
 Good at relationship building - conversion to sales
 Ability to follow brand and store guidelines
 Good operations experience – receiving stock, inventory keeping, cash handling etc.
Education & Experience Required:
 Minimum 8 to 10 yrs. Previous proven Store Manager experience in QSR / Large Format
stores.
 Ability to understand and handle aspects of retail operational and merchandising -  from the
delivery of stock to the final sale of the product. Should be able to share multiple instances of
“Customer Delight” and strong “one-to-one relationship building”.
 Ability to manage and develop a positive and productive team. Previous experience
conducting staff appraisals/dealing with staff issues effectively and nurture their growth within the
organization.
  Motivational leadership skills. Must be highly motivated and committed with a can do
attitude – thrives on the demands of a busy boutique with enthusiasm, high energy levels and a
determination to deliver top class sales from his/her team. Is an inspiring leader.
 Self-starter.
 Exceptional communicator and good at interpersonal skills.
 
What’s in the Magic Box for You:
 
With its solid management team, loyal customer base, strong cash flow and return on
equity, RBL is ideally positioned to successfully execute its growth strategies.
Every individual here can bring their purpose to life through their work and be a part of an
environment of inspiring leaders. Join Us and become a part of this MAGIC BOX which will
unlock your abilities of executing things in a manner and at a pace, where–You will surprise
yourself!
As an Affirmative Action & Equal Opportunity Employer, RBL is proud to maintain a
workplace characterized by mutual respect, inclusivity, and the celebration of diversity.
We welcome qualified applicants for employment without regard to race, color, ancestry,
religion, creed, gender, national origin, age, disability, veteran status, marital status,
pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any
other legally protected class.
 
Opportunity to be a part of a historic and legacy brand Hamleys
The scope for a candidate to not only work in the country but also work on International
assignments in departments like Marketing , B & M and VM
Hamleys is the only brand where in spite of being an adult you will be able to look at
products and the magic through the eyes of a child
As a Brand we encourage our employees to not only have ownership in what they do, but
also have a strong risk taking attitude. A growing brand and the opportunity to create
history in the Industry in India.
Above all we want our employees to have loads of fun even at work!
Recruiter Name Nazim Kapadia

Recruiter Email Id Nazim.Kapadia@ril.com

Apply Without Registration Login and Apply

 

   

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 Commercial In-Charge
 Location Haryana Gurugram
 Experience Range 2 - 4 Years
Open

Job Description
About Us
Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries that began
with a mandate to launch and build international and domestic brand equity in India. Over 13 years of rich
experience catering to the segments of luxury, bridge-to-luxury, high-premium and high-street lifestyle, RBL
has built a great understanding of the psyche of the Indian Consumer. With corporate offices in Gurgaon,
Mumbai & Bangalore, RBL now operates over 50 brands spread over 430 stores and 345 shop-in-shops across
the country and also own the retail concept stores The Tank & The White Crow across the country. In May
2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally
Hamleys has 201 doors across 17 countries. In May 2019, RBL marked its first international foray by
acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In the same
year, RBL also unveiled its multi-brand outlet The White Crow that showcases a unique curation of over 44
premium brands.
About Company
About Hamleys: Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125
stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of
Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories
for lifetime.
Profile Brief
Job Title: Commercial In Charge
Grade: A2

Role:
 To efficiently assist in the smooth running of all aspects of the store operations to handle
cash tilt and handle cash deposit.
 Daily physical verification of Customer returned stock with credit note report as per the Credit
Note Process note.
Key Responsibilities:
 Taking proper handover from Cashiers and settling cash register.
 Consolidation of Sale Cash and Banking the same on daily basis.
 Successful updating manual invoices.
 Daily Sales report to be mailed to HO commercial and banking team, with PIS scanned copy.
 Taking GRIR and process invoices scroll, and DMS.
 Ensure all store statutory compliances at stores are up to date.
 To efficiently adhere to all “company procedures and policies.”
 

Desired Skills & Abilities

 
 Has previously worked in a retail environment {Preferable Toys} with a strong customer
focus.
 Has worked as a Head Cashier or in a Commercial role.
 Good in numeric & communication skills
 Ability to work independently and as part of the team.
 Excellent communication skills both written and verbal.
Education & Experience Required:

 
 2 to 4 yrs. preferably in premium retailing.
 Exposure to Cash handling / Cashier roles
 Graduate
 

What’s in the Magic Box for You:

With its solid management team, loyal customer base, strong cash flow and return on equity, RBL is
ideally positioned to successfully execute its growth strategies.

Every individual here can bring their purpose to life through their work and be a part of an
environment of inspiring leaders. Join Us and become a part of this MAGIC BOX which will unlock
your abilities of executing things in a manner and at a pace, where–You will surprise yourself!