Industrial Exposure Training Report about

THE RAINTREE HOTELS, Chennai.

DEPARTMENTS I GOT TRAINED

 HOUSE KEEPING
 FOOD & BEVERAGE SERVICE
 FOOD & BEVERAGE PRODUCTION

Duration
From 11thOctober 2018 to19thMarch 2019.

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 CERTIFICATE
OF THE COLLEGE

Shevaroys College of Hotel Management

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 and Catering Technology
(Prop: Shevaroys Viruthambal Charitable Trust)
Alagappa University-Collaborative Programme
(Accredited with ‘A’ grade by NAAC)

CERTIFICATE

This is to certify that Mr. ABULAIS ANSARI (Reg. No.:S189011069) of

Second year B.Sc., in Catering and Hotel Administration has completed the report

on the Industrial Exposure Training for 22 weeks at The Rain Tree Hotels,

Chennai From 11th Oct 2018 to 15th March 2019.

Internal Examiner External Examiner

Signature : Signature :
Name : Name :

Submitted for the practical examination held at our college on ________________

Signature of Training Co-ordinator Signature of Principal Signature of Director

[Mr.S.CRISH GHOSH] [Mr.N.SUKUMAR] [Dr.G.SEKAR]

Date:

College Seal:

Shevaroys College Road, Yercaud- Hills- 636601, Salem Dist. Tamil Nadu, India.
Phone: 04281-222 288, 222 383 to 222 386, Fax: 04281-222 387
E-mail: shevaroyscollege_yercaud@yahoo.co.in, Website: www.shevaroyscateringcollege.com

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CERTIFICATE
OF THE HOTEL

4
5
ACKNOWLEDGEMENT

6
 ACKNOWLEDGEMENT

I extend my sincere gratitude to thank Ms.MUDURIMA

GUHATraining Manager, Hotel General Manager, Department

Executives, Supervisors and Staffs who readily responded, and gave full

support with guidance to complete my I.E.T. in THE RAIN TREE,

CHENNAI.

I take this opportunity to thank DR.G.SEKAR, Director

Mr. SUKUMAR, Principal, and Mr. S. CRISH GHOSH, Training and

placement co-coordinator for their encouragement in all my aspects to

complete my I.E.T. Successfully.

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CONTENTS

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 CONTENTS

CHAPTER TITLE PAGE NO.

I PROFILE OF THE PLACE 1–7

II PROFILE OF THE HOTEL 8 – 19

III DEPARTMENTS I TRAINED 20 – 24

a) HOUSEKEEPING

b) F & B SERVICE

c) F & B PRODUCTION

IV CONCLUSION 25

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PROFILE OF
THE PLACE

10
 PROFILE OF THE PLACE

Chennai formerly known as Madras or Madarasapatinam , is the

capital city of the Indian state of Tamil Nadu, located on the
Coromandel Coast of the Bay of Bengal. Chennai being the fourth most
populous metropolitan area and the fifth most populous city in India, it
is also the world's 36th largest metropolitan area. Chennai had a
population of 4.34 million in the 2001 census within the area
administered by the Corporation of Chennai and an extended
Metropolitan Population of 6.5 million. The urban agglomeration of
metropolitan Chennai has an estimated population over 8.2 million
people.

Chennai's economy has a broad industrial base in the automobile,

computer, technology, hardware manufacturing, and healthcare
industries. The city is India's second largest exporter of software,
information technology (IT) and information-technology-enabled
services (ITES). A major chunk of India's automobile manufacturing
industry is based in and around the city. Chennai Zone contributes 39
per cent of the State's GDP. Chennai accounts for 60 per cent of the
country's automotive exports,[9][10][11] which leads it to be called as 'The
Detroit of Asia'.[12][13]

Chennai is an important centre for Carnatic Music and hosts a

large cultural event, the annual Madras Music Season, which includes
performances by hundreds of artists. The city has a vibrant theatre
scene and is an important centre for the Bharatanatyam, a classical
dance form. The Tamil film industry, one of the largest film industries
in India, also popularly known as Kollywood is based in the city; the
soundtracks of the films dominate its music scene.

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History

Fort St. George, ca. 1905

San Thome Cathedral Basilica, which was built in 16th century by

Portuguese explorers

Victoria Public Hall, an example of a colonial building in Chennai

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 The region around Chennai has served as an important
administrative, military, and economic centre since the 1st century.
Stone age implements were found in a pit near Pallavaram in Chennai.
According to the archeological survey of India, Pallavaram was a
megalithic cultural establishment.

Economy

Parry's Corner, one

of the older Business
Districts of Chennai

According to
Forbes magazine,
Chennai is one of the
fastest growing
cities in the world.[54] It has a diversified economic base anchored by the
automobile, software services, hardware manufacturing, healthcare and
financial services industries. As of 2000, the city's total personal income
was 12,488.83 crores, making up 10.9% of the total income of Tamil
Nadu.[56] In 2001, the total workforce in Chennai was about 1.5 million,
which was 31.79% of its population. According to the 1991 census, most
of the city's workforce was involved in trade (25.65%), manufacturing
(23.52%), transportation (10.72%), construction (6.3%) and other services
(31.8%). Chennai metropolitan area accounts for over 75% of the sales
tax revenue in the state. According to the CII, Chennai is estimated to
grow to a $100-billion economy, 2.5 times its present size, by the year
2025.

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 Tidel Park is one of the many software parks in Chennai.

Many software and software services companies have

development centres in Chennai, which contributed 14% of India's total
software exports of 144,214 crores during 2006–07, making it the
second-largest exporter, by city, of software in the country, behind
Bangalore. Major software companies have their offices set up here,
with some of them making Chennai their largest base. Prominent
financial institutions, including the World Bank, Standard Chartered
Bank and Citibank have back office operations in the city. Chennai is
home to two large national level commercial banks and many state level
co-operative banks, finance and insurance companies. Telecom and
Electronics manufacturers based in and around Chennai include Nokia,
Nokia Siemens, Motorola, Dell, Samsung, Foxconn and Siemens among
others. Telecom giants Ericsson and Alcatel-Lucent, pharmaceuticals
giant Pfizer and chemicals giant Dow Chemicals have research and
development facilities in Chennai. TICEL bio-tech park and Golden
Jubilee bio-tech park at Siruseri house biotechnology companies and
laboratories.

CLIMATE AND WEATHER

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 CHENNAI has a hot and humid climate, with summer
temperature in Late may and early June often reaching an extreme 38-42
degrees Celsius (100-107 degrees Fahrenheit). The city receives most of
its rainfall during the North-East monsoon from mid-September to mid-
December and heavy rains can be a Problem. The temperature
decreases to an average of 24 degrees Celsius (75 Fahrenheit) during
winter, from November to February, but doesn’t drop Below 20 degree
Celsius (68 Fahrenheit).

TRANSPORT
Three wheeled auto rickshaws offer the easiest way of getting
around but Unfortunately the fares are relatively expensive and rarely
charged as per the Meter Foreigners are invariably quoted excessively
high rates (often more than double) and should be prepared to
negotiate hard before the journey. The taxis in Chennai are known as
“call taxis.
These are private cabs that needs to be phoned in advance and
cannot be Hailed from street. It’s a good idea to hire one of these taxis
to go sightseeing, As attractions are very spread out. Buses are cheap
and cover most of the city.
There is a local train service as well.

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PLACES TO VISIT

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17
PROFILE OF
THE HOTEL

PROFILE OF THE HOTEL

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The Rain Tree Hotels

The Rain tree is an innovative, social conscious concept that

provides hotels committed to enhancing the guests experience while
setting a new standard of environmental responsibility. This is done by
educating and enlightening staff and cultivating relationships with the
community - all while hosting the guest in an unparalleled atmosphere
of comfort and style. Ceebros, a leading developer in South India
ventured in the hospitality industry with the aim of bringing something
new and exciting to Chennai’s hospitality arena.

THE RAINTREE HOTEL, ST. MARY’S ROAD:

Nestled near a hub of business, auto and manufacturing activity,

The Raintree Hotel, St. Mary’s Road is the perfect destination for your
business and corporate travels. Sleek, modern guest rooms and suites
feature exclusive gym access, an all-inclusive business center and
trendy on site restaurants and bars for casual business rendezvous.

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  The Raintree Hotel - St. Mary's Road;  120, St. Mary's Road,
Alwarpet, Chennai 600 018 India

THE RAINTREE HOTEL, ANNA SALAI:

Discover unparalleled luxury and class at The Raintree Hotel,
Anna Salai. Our 230 well-appointed guest rooms and suites cater to the
business and leisure traveler and are centrally located in the Central
Business District. Gain access to our premier Health Spa services, gym
and meeting and banquet facilities for up to 1,000 guests.
The Raintree Hotel, Anna Salai;  636, Anna Salai, Teynampet,
Chennai 600 018 India Contact: +91 44 28 30 99 99  Fax: +91 44 28 30 99
77  Email: mail.annasalai@raintreehotels.com
Located in the South Indian state of Tamil Nadu, Chennai,
formerly known as Madras, is the lively cultural capital of the region.
Chennai is India’s fourth largest city, a bustling epicenter filled with
stunning Hindu temples, theaters, beaches, cultural landmarks and
museums. At The Raintree Hotel, Anna Salai, business and leisure
travelers will discover an innovative, eco-sensitive hotel in the heart of
the Chennai city center. All-inclusive luxury accommodations and first-
class services and amenities allow guests to experience a touch of
traditional South Indian hospitality.
Surrounded by the technology, auto and manufacturing business
zone in the Chennai city center, The Raintree Hotel, Anna Salai is a
convenient destination for corporate travelers. Our upscale hotel is less
than 13 kilometers from the Chennai International Airport. Easy access
to local attractions and entertainment allow guests to experience the
culture, history and lifestyle of Chennai. Nearby points of interests
include the Madras Music Academy, Elliott’s Beach and the Santhome
Cathedral Basilica.

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Luxury Chennai Accommodation on Anna Salai Road

Our 230 luxury guest rooms and suites offer a first-class

experience in the heart of Tamil Nadu’s bustling capital city. Our
upscale accommodations combine a sleek and contemporary finish with
personalized services and amenities that make an unforgettable
business and leisure stay. All rooms conveniently offer eco-friendly
bath products, complimentary
breakfast, and access to our roof
top swimming pool and gym.

Deluxe Rooms:
Our 112 Deluxe Rooms offer comfort and convenience with a
modern flair. A contemporary design meets functionality in our Deluxe
Rooms, which are perfect for the business and corporate traveler on the
go. Choose from twin and king size beds. Enjoy eco-friendly bath
products, flat screen LCD
TVs, and wireless internet
connectivity.

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Premium Rooms:
An enhanced interior design is paired with all the comforts of
home in these thoughtfully designed rooms. Surround yourself with
exquisite interiors with a sleek, modern finish, plus convenient
amenities including wireless internet access. Luxury bedding, eco-
friendly bath products and flat screen
LCD TVs are featured in all of our 56
Premium Rooms.

Garden Rooms:

A private sit out transforms our 8 spacious Garden Rooms into a

relaxing urban retreat. Enjoy all the comforts of our contemporary guest
rooms including polished interiors, complimentary breakfast buffet,
and complimentary wireless internet
access.

Club Rooms:

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 Our 37 beautiful Club Rooms make a bold statement. Lavish
furnishings, cozy duvet covers and stellar views of the Chennai city
skyline add a touch of luxury. Guests enjoy access to our exclusive
executive club lounge and complimentary wireless internet
connectivity.

Studio Rooms:
Unwind and relax in our Studio Rooms, designed to provide all
the comforts of home and more. Our 4 well-appointed Studio Rooms
are equipped with plush twin and king size beds and feature deluxe
services like complimentary wireless
internet and complimentary buffet
breakfast at our trendy coffee shop.
 

Executive Suites:

Our full service suites offer the height of luxury and

sophistication. Lavish furnishings pair with exceptional services and
amenities that transform our luxury suites into an unforgettable hotel
experience. We offer 12 Executive Suites all featuring ultra soft king size
beds, luxury duvet covers, complimentary wireless internet access and
executive club lounge access.

Presidential Suite:

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 Our Presidential Suite is the lap of luxury with 895 square feet of
space, separate living area, and private bedrooms. Pamper yourself at
the executive club lounge with its unparalleled first-class experience.
 
The Raintree Hotel, Anna Salai features

 High Speed Wireless  Bathrobes

Internet Available  Complimentary Bottled Water
 Personal Bar  Desk
 Coffee & Tea Maker  DVD Player
 LCD TV with  Hair Dryer
Premium Channels  Housekeeping
 In Room Child Care  Iron & Ironing Board
Available  Clock Radio
 Luxury Bedding  Multi-line Phone
 Electronic Bedside  Refrigerator
Controls  Complimentary Newspaper (M-
 Electronic Safe F)
 Eco-friendly
Toiletries

Services & Amenities at The Raintree Hotel, Anna Salai

Discover luxury accommodations and impeccable services

delivered with warm South Indian hospitality and charm at our
centrally located Chennai hotel. Our hotel is an upscale urban retreat
and recognized leader of eco-conscious travel. Five-star business, spa
and health services ensure you experience an unforgettable stay at The
Raintree Hotel, Anna Salai.

Chennai Hotel Business Services:

Surrounded by a high concentration of auto, technology and

manufacturing industries, our Chennai hotel is a world-class
destination for business and corporate travel. Spacious meeting

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facilities, a state of the art business center, car hire service and a
professional concierge staff make sure you experience a successful
business stay. Reliable high speed wireless internet ensures guests are
connected at all times. For casual business meetings head to one of the
many trendy restaurants and bars located at The Raintree Hotel, Anna
Salai.

Chennai Hotel Luxury Spa & Fitness Services:

The Raintree Hotel, Anna Salai is the perfect destination for

corporate and business travelers looking to unwind and relax after a
long day. Take a refreshing dip in our sky view swimming pool located
on the roof top. Guests are invited to rejuvenate the senses at our full-
service health spa featuring an array of treatments, massages, body
scrubs and baths. Our state of the art gym is fully equipped with cardio
work out machines and equipment that help you stay fit and energized
during your stay.

Chennai India Hotel Restaurants & Bars

In Chennai, the mouthwatering flavors

of Southern India come to life in a colorfully
tantalizing display that is sure to inspire and
satiate. Enjoy local specialties like crispy lentil crackers, spiced dried
curry and lentils, and shallow fried vegetables paired with rice and laid
out on a fresh banana leaf. Aromatic filter coffee is perfect any time of
the day.

At The Raintree Hotel, Anna Salai guests can enjoy a romantic

dinner for two or a casual business rendezvous at one of our onsite

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restaurants, bars and lounges with a unique touch of Southern Indian
hospitality. Our roof top restaurant is a world-class dining experience
complete with stunning views of
the Chennai skyline.

The Kitchen:
Satiate your appetite at The Kitchen, a 24-7 multi-cuisine
restaurant located in the lobby level.

Madras:

Madras is your pick for sumptuous South Indian coastal cuisine.

Sample specialty dishes from Tamil Nadu, Kerala, Karnataka and Goa.

Madera:
Our contemporary bar and lounge serves domestic and imported
beverages as well as an array of specialty cocktails and drinks.

Banquet

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 The Raintree Hotel, Anna Salai is nestled within Chennai’s hub of
corporate and business activity and offers a convenient location for
meetings, conferences and special occasions. Discover stylish meeting
and event facilities that pair functionality with a bold, contemporary
finish. Our Chennai hotel can easily accommodate up to 1,000 guests.
All meeting and banquet spaces are equipped with cutting edge
technology and tailored to fit the needs of business and corporate
guests.

Chennai Meeting & Event Facilities:

Hosting your next corporate function, banquet or special occasion

is a breeze with our flexible meeting and event facilities. From high tech
audio/visual support to high speed wireless internet connectivity, The
Raintree Hotel, Anna Salai takes care of all your event planning needs.
Host banquets and large events in our 3 banquet halls which can
accommodate up to 1200 persons.

Chennai Hotel Business Center:

Host small, private functions in our high-tech Business Center,

offering three innovative boardrooms. Meeting facilities offer a total of
650 square feet of space and can easily accommodate anywhere from 8
to 12 attendees. State of the art audio visual equipment, high speed
wireless internet access and secretarial services ensure your special
event runs smooth.

Discover two world class hotels with 105 and 230 guest rooms
and suites offering world-class comfort and style. Our modern Chennai
Hotels pair luxury services with an innovative, eco-conscious attitude.

Rate Policy:

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 All rates are exclusive of 12.5% Luxury tax on Published Tariff
and are subject to change as per government policies. All rooms on
Continental Plan - room and buffet breakfast. Rates valid till 31 October
2011 and are subject to change.

Arrival & Departure Policy:

Check- in: 12 Noon

Check- out: 12 Noon

Early check-in is subject to availability. For guaranteed early

check-in, reservation needs should be made the night before
reservation. Rooms are held until 6:00 PM on day of arrival unless
guaranteed by a credit card or deposit.

 Arrival before 7am - retention will be charged as room is blocked

from previous day.
 Arrival between 7am - 9 am Haf day retention will be charged.
 Departure after 4pm - 8pm Half day retention will be charged.
 Departure after 8pm - Full retention to be charged

Cancellation Policy:

All cancellations should be done 48 hours prior to the day of arrival, to

be exempt from the cancellation charge. Which is equivalent to 1 day
full retention charges. All No shows will also attract 1 day's full
retention charges. A non-refundable reservation fee of Rs.1000 is billed
to the credit card used to guarantee the room reservation.
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Guarantee Policy:

All bookings must be guaranteed at the time of reservation by credit

card or advance payment. All major cards are accepted.

Child Policy:

One child under 12 years of age can stay in the parents rooms free of
charge.

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Chennai Hotel Deals & Specials

The Raintree Hotel, Anna Salai invites you to join us for the
anticipated grand opening of our luxury business hotel located in the
heart of the Chennai city center. Experience a slice of South Indian
hospitality complete with five-star accommodations offering world-
class comfort with an eco-friendly twist.

The Raintree Hotel, Anna Salai Inaugural Special includes

 Overnight luxury accommodations

 Complimentary shuttle for those booking Club or Suite
guestrooms

Special rate is INR 5199 + applicable taxes. Please inquire about

availability. Rates are subject to change.

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DEPARTMENTS
I GOT TRAINED

DEPARTMETNS I GOT TRAINED IN

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 THE RAIN TREE HOTELS, CHENNAI

First I reported to The Rain Hotel, Chennai and I met

Ms.Madurima Guha

My induction class was held in Training center for one day.

My training starts from 11.10.2018 to 19.03.2019 in followings

Housekeeping

F & B Service

Food Production

During my training I learnt and observed the following works.

DEPARTMENT : HOUSEKEEPING

After completing my induction period. I moved forward to

Housekeeping

Reported To : RAMA SAKAR (ASSIST EHK)

Date : 12/10/2018 TO 22/11/2018

Duration : 1 Month 10 Days

Total No of Days : 40 Days

WORKS DONE:

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  I learned how to fold the towel and chef coat in the laundry.

 I experienced how to ironing the linen and staff uniforms.

 I observed how to refill the shower gel, conditioner, shampoo for

the guest.

 I did cleaning of bathroom and dry mop in the room.

 I learnt how to do vacuum in the room.

 I did extra cleaning work in the room.

 I observed how to wipe wine glass in the room.

 I did bed making with senior.

 I learn how to clean WC in the guest room.

 I did dusting in the corridor and in the room.

MISTAKES DONE:

 While I wiping the glass I broke one glass.

 While I am cleaning the bathroom I didn't clean the glasses

properly.

 While I am making the bed I didn't made it with proper procedure.

RECTIFICATION:

 My supervisor told while doing any works, do slowly if you are in

confusion then communicate with senior and do with proper care.

DEPARTMENT : F & B SERVICE

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 After completing Housekeeping department. I moved forward to

F & B Service department.

Reported To : Mr.Kumar Sharama

Date : 23/11/2018 to 04/01/2019 and

21/02/2019 to 19/03/2019

Duration : 2 Months 9 Days

Total No of Days : 69 Days

WORKS DONE:

 I learnt how to greet the guest.

 I observe how to make fresh homemade lemonade.

 I did napkin folding for the table set up.

 My supervisor taught me how to take order.

 I observe how to serve food to the guest table.

 I learnt how to pick up the food from the kitchen.

 I took the order and serve to the guest.

 I experienced how to punched order in kitchen.

 I did guest table clearance.

 I learnt to make welcome drink for the arrival guest.

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MISTAKES DONE:

 While wiping I broke dinner plate.

 While setting up the wine bottle in bar, mistakenly it slept from my

hand and it broke.

 While doing clearance I did from wrong side.

RECTIFICATION:

 My supervisor taught me to wipe and clearing the table in a

effective way. so, that I can learn with proper standard and

procedure. and I rectified it.

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DEPARTMENT : FOOD PRODUCTION

After completing F & B Service department. I moved forward to

Food Production department.

Reported To : Gopal Prasad (CDP of conti. Kitchen)

Date : 05/01/2019 to 19/02/2019

Duration : 1 Month 14 Days

Total No of Days : 45 Days

WORKS DONE:

 I observe how to make Poori.

 I observed how to make raitha.

 I did peeling of potatoes.

 My supervisor taught me how to pick up the gravy from banquet.

 I learnt how to pick up the vegetables.

 I did store pick up for the Indian section.

 I experienced with the cleaning of Indian kitchen area.

 I learnt how to make poori.

 I learnt how to make salan.

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MISTAKES DONE

 While preparing poori due to high flame it burnt.

 Manager told me for the proper grooming.

 While picking up the food mistakenly it slept from my hand.

RECTIFICATION

 My supervisor taught me while picking up the food use duster so

that hand will be in safe side and It will not slip from the hand. I

learnt the procedure and I rectified it.

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CONCLUSION

CONCLUSION
38
 This report based on operational aspects of an existing hotel.

THE RAINTREE, CHENNAI.

All the departments of hotel have been categorized under four

Major departments like front office, House Keeping, Food & Beverage

Service and Food & Beverage Production. I have successfully completed

my training in THREE departments (HOUSEKEEPING, FOOD &

BEVERAGE SERVICE AND FOOD & BEVERAGE PRODUCTION).

Each department has been studied properly and the report is made with

the following heading like

 Purpose of function of the departments.

 Procedure followed for various activities.

 Organisational structure of each departments.

 Photo gallery of the departments.

PROCEDURE OF THE DEPARTMENT

 HOUSEKEEPING PROCEDURE

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  Inspect the condition of bathroom supplies and bathrobe

and towels replace if solied or unsolied.

 According to the guest membership our hotel provided the

standard room to the guest.

 F & B SERVICE PROCEDURE

 When the room guest ordering the baby milk our hotel

provide complimentary baby milk

 In our hotel provide the complimentary amenities according

to the guest membership

 FOOD PRODUCTION PROCEDURE

 We have an five types of breakfast rolls

 In lunch and dinner we have a ten types of desserts in

kitchen

 We have a pastries shop also we will change the pastries in

daily basis.

This report is not only important for the hotel industry but it also

brought in some changes through reading and observing in training life

which has made me a perfect hotelier.

All the information is collected by myself is true to my

knowledge.

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