Practice file answer key

Unit 1 Exercise 2
1 We will have completed …
Exercise 3
1 Do you want to … / Would
2 We had originally hoped … you like to …
Working with words 3 … who have been working on it … 2 The obvious solution to this problem
4 I’ll be taking … / I’ll take … must / would be …
Exercise 1 5 … there seems to be … 3 The purpose of today’s meeting …
1 read 7 form
6 We’re going to send … / We’ll be 4 It’s interesting you said / say that …
2 build 8 gave
sending … / We’re sending … / We’ll 5 Could I just say something?
3 weighed up 9 build
send … 6 I’m not sure what your feelings are
4 processed 10 work
7 I’m now handing over …, She has been about …
5 keep 11 managing
working … 7 But what makes you so sure …
6 take 12 kept
8 Our sales had been levelling off / had 8 Given that Arturo doesn’t have …
levelled off …
Exercise 2 Exercise 4
9 … I was thinking about this …
1 down to earth 7 an easy-going
a 1 d 6
2 out-of-the-way 8 time-consuming
b 4, 7, 8 e 2
3
4
outspoken
low-key
9
10
open-minded
self-assured
Unit 2 c 3 f 5
5 run-of-the-mill 11 up-and-coming
6 unexpected 12 tedious Working with words Language at work
Exercise 1 Exercise 1
Business communication 1  g  2  d  3  a  4  j  5  b   1  c  2  h  3  e  4  b  5  g  
6  e  7  h  8  i  9  c  10  f 6  j  7  a  8  d  9  i  10  f
Exercise 1
1 convinced 6 anything Exercise 2 Exercise 2
2 anticipated 7 ’ve got to 1 propel yourself forward 1 Even if I had asked for a pay rise, I
3 wouldn’t 8 confident 2 stand out from (the crowd) wouldn’t have got one.
4 I’m not saying 9 a reason 3 keep in with (your colleagues) 2 If the company had renewed our season
5 wary 10 can’t 4 stand up for (your plan) ticket, I could have gone to the football
5 be burnt out from (stress) game.
Exercise 2 6 play the part of (a good listener) 3 If only they hadn’t got rid of the air-
1 I’m just not 100% convinced
7 stay ahead of (the competition) conditioning, the office wouldn’t be so
2 I’m absolutely / quite sure that
8 stand up to (analysis) unbearably hot.
3 To be fair / honest, the whole matter
9 come up with (solutions) 4 If the airport staff hadn’t called off their
4 I gathered from your report
10 get out there (and ask …) strike yesterday, I wouldn’t be in Spain
5 I wouldn’t go so far / as far as to say
now.
6 From what I could see Exercise 3
1 take 5 grow Exercise 3
Exercise 3 2 move 6 goes 1 should 6 have
Suggested answers only 3 follow 7 put 2 might 7 had
1 From what I could see, the meeting 4 Broadening 8 reach 3 would 8 might
went much better than we expected. 4 have, had 9 would
2 I’m not saying the trip didn’t go well – Business communication 5 should 10 should
it’s just that there were some problems.
3 I’ve got to say / I’m fully confident that Exercise 1
the proposed site would be perfect for 1 get 6 come back Unit 3
the company. 2 talk 7 suppose, think
4 According to Fred / I gathered from Fred 3 like 8 keen on Working with words
that the project is going fairly well. 4 mention 9 come in
5 understand 10 get on to Exercise 1
Language at work 1 efficient
Exercise 2 2 entering, access
Exercise 1 a 2 d 3, 8 3 option
1 are growing, has 3 reflects, have b 7 e 5 4 transformed
made continued c 1, 6, 10 f 4, 9 5 carried out
2 have expanded, 4 takes, is stepping 6 process, procedures
have been 7 means
8 purpose
9 energetic, dynamic
10 installed

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 Exercise 2 Exercise 2 Exercise 3
1 confirmation 5 productivity 1 The consultants will probably suggest 1  b  2  a  3  a  4  b  5  a
2 objections 6 objections merging the departments.
3 ideas 7 development 2 They’ll almost certainly deliver the stock
4 performance 8 difficulties in time. Unit 5
3 The management are bound to ask our
Exercise 3 opinion before making the changes. Working with words
1 measure the performance 4 It’s probable that the tax changes will
2 exchange ideas turn investors away. Exercise 1
3 anticipate objections 5 I’ve got to go now, but there’s a good 1  c  2  b  3  a  4  c  5  b  6  a  7  c  
4 facilitate productivity chance I’ll see you at the launch party 8  b  9  c  10  c
5 assess the situation later.
6 accommodate the needs 6 The training course is unlikely to be Exercise 2
7 generate enthusiasm useful. / It’s unlikely that the training 1 pay, to 5 focus, on
8 achieve good results course will be useful. 2 thrives, on 6 cope, with
7 The CEO is expected to make an 3 steer, of 7 relied, on
Business communication announcement at the dinner. / 4 spurred, into 8 deviate, from
It’s expected that the CEO will make an
Exercise 1 announcement at the dinner. Business communication
1 Just to fill you 8 They’ll perhaps need more identification
2 something to think about than a credit card. / Perhaps they’ll need Exercise 1
3 I’d like to start more identification than a credit card. 1 I don’t know if you are aware …
4 put it another way 2 Look, can we try and avoid any …?
5 I mean 3 How do you propose we deal with this
6 moving on Unit 4 issue?
7 for example 4 Can we try and stay focused on the
8 turning to Working with words facts?
9 I said earlier 5 The real issue here is …
10 This is where Exercise 1 6 Do you understand what I’m trying to
11 Just to digress 1  d  2  i  3  a  4  f  5  h  6  c  7  e   say?
12 And this brings me 8  b  9  g  10  j 7 I see what you mean, but …
8 Let’s try not to get personal here.
Exercise 2 Exercise 2 9 Can I just make sure I’ve understood this
1 I’ve divided my talk up into … 1 reckless 5 cautious correctly?
2 First of all I’ll … After that I’ll … 2 over-cautious 6 bold 10 I just don’t understand how …
3 I’ll say more about that in a moment. 3 prudent 7 foolhardy
4 Just to fill you in on some of the 4 rash 8 risk-averse Exercise 2
background … Hidden word = sensible 1 if you are aware
5 Now I don’t know if you’re 2 I be right in thinking
familiar with … Business communication 3 just don’t understand
6 And this is my key point. 4 prepared to
7 I’ll be happy to take any questions now. Exercise 1 5 you be happy
1  e  2  h  3  f  4  c  5  a  6  i  7  g   6 a bit worried
Language at work 8  b  9  d 7 what you mean
8 be more than happy
Exercise 1 Exercise 2 9 we try and avoid
(other forms are possible, but these are the 1 let 6 to sum up 10 not happy with
best) 2 left 7 reservations
1 ’ll call 3 thoughts 8 in Language at work
2 ’ll be rolling 4 respect 9 draw
3 ’ll give 5 is getting Exercise 1
4 ’ll have been listening, ’ll take 1 Only at the end did he contribute to
5 ’ll learn Language at work the meeting. / Only at the end of the
6 will have spoken meeting did he contribute.
7 will yield / should yield Exercise 1 2 My main question she didn’t even
8 might / could / would be worth (Other answers are possible, but these are answer / wasn’t even answered.
the best.) 3 It’s her lack of professionalism I can’t
1 Yes, that was one of the most useful stand.
conferences I’ve been to. 4 What’s impressive is his boundless
2 It / That should be very helpful, I think. enthusiasm.
3 That would be disastrous. 5 The person who’s the best listener in
4 It’s / That’s just good business practice. our meetings is Zoe.
5 This is / That’s what’s worrying me. 6 It’s absolutely vital that you inform me
6 That’s my problem too. of matters like that.
7 Creativity (is what) I value above
Exercise 2 anything else.
1  That / It   2  That / This   3  It / This   8 It’s his constant need to make stupid
4  This / That   5  This / That jokes (that) I don’t like.

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 Exercise 2 Language at work Exercise 2
1 The reason I say this is because if 1 say 5 not
we miss this date, then we lose the Exercise 1 2 about 6 thought
contract. 1 rather / quite 3 by 7 doesn’t
2 Which / That is why you need to fill in 2 quite / rather 4 out
this form properly. 3 little
3 How we explain this to the board is the 4 only Language at work
problem. 5 absolutely / quite
4 It’s last month’s sales figures which / 6 Even Exercise 1
that concern me. 7 quite / absolutely (suggested answers only)
5 In which / that case, Alan, can I leave 8 all 1 I was going to finish working on the Kelner
you to email the supplier? 9 just case, but too many other things came up.
6 What concerns me is the cost of the 10 actually 2 I was meeting Sue at 10.00 a.m., but
materials. she’s off sick at the moment.
7 The price of labour I’m prepared to Exercise 2 3 I was supposed to meet the Hungarian
accept. (Other answers are possible in some gaps.) rep at 12.30 p.m. and take him for lunch,
8 The thing that confuses me is this 1 quite / rather but his plane was delayed.
number here. 2 absolutely / really / completely 4 I was going to file my corporate credit card
9 What I’d like to know is when you can 3 honest expenses, but I couldn’t find my receipts.
send a replacement part. 4 very / rather / quite / really 5 I had intended to book flights for the
10 What we must be clear about is that 5 in fact / actually Atlanta conference, but the airline’s
this process exists for a reason. 6 even / quite website kept crashing.
7 only / just 6 I was going to meet Sarah at Café
8 course Carlucci, but it was closed so we went
Unit 6 9 just to Spangio’s instead.
10 really 7 I was going to check my bank account,
Working with words 11 actually / definitely / easily but there’s no point because we don’t
get paid until tomorrow.
Exercise 1
1 figure 6 fall Unit 7 Exercise 2
2 bounce 7 get 1  e  2  a  3  g  4  b  5  d  6  c  7  f
3 think 8 try Working with words
4 Look 9 run
5 hit 10 get Exercise 1 Unit 8
1 shared vision
Exercise 2 2 structural change Working with words
1  e  2  b  3  d  4  g  5  a   3 collective aspiration
6  f  7  c  8  h 4 employee participation Exercise 1
5 performance management, personal 1 make, to 4 feel, of
Business communication development plans 2 gained, for 5 take, in
6 paradigm shift 3 have, in 6 see, for
Exercise 1 7 skills deficit
1 I’m not sure how this would work in Exercise 2
practice, but how about …? Exercise 2 1 provides, for 5 turn, into
2 I would have thought it would be across the board 2 takes pride, in 6 unites, in
possible to … get in the real world 3 provided, with 7 building, up
3 What makes you think that would work? in the long run 4 opened, up 8 striving, for
4 Thinking about it, we could even … the bigger picture
5 Would you like to expand on that?
Exercise 3 Business communication
6 Well, I just thought that in that way …
1 one-size-fits-all 5 top-down
7 It’s certainly worth thinking about. Exercise 1
8 Shouldn’t we be thinking more 2 centrally-driven 6 bottom-up
1 we are at the moment
about …? 3 decentralized 7 generic
2 just like to outline
9 I was thinking along the lines of … 4 job-specific 8 self-directed
3 it would be a good idea if I
4 the first thing is
Exercise 2 Business communication 5 a good point
(Other answers are possible in some gaps.) 6 remember exactly
1 Couldn’t we consider Exercise 1 7 I think you should be aware
2 Supposing we were to 1 Could you clarify exactly what the 8 have to admit that
3 Sorry, are you saying problems were? 9 I’ll get back to you
4 so you’re thinking 2 Do you mean that …
5 that’s not such a bad idea 3 What I’m saying is …
6 I’m concerned about 4 What was the name of the other
7 We should at least consider it logistics company again?
5 Have you heard that Hans has
handed in his notice?
6 By the way, talking about …
7 That’s a bit of a digression.
8 Let’s get back to the main issue.

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 Exercise 2 Exercise 2 Exercise 2
1 I’d like to … 1 provided we all work together (suggested answers only)
2 … we need to address … 2 assuming we decided to hold SH: This is something I wanted to bring up.
3 I don’t have the exact figures … 3 have to bear in mind the long-term I like the idea of making departments
4 I think this is a really / this really is an viability more accountable for their training
important point / I really think … 4 there’s no point going ahead with this budgets, but I’m not very happy
5 I can double check if you like? meeting if we don’t about having to make choices between
6 I think that’s covered / that covers 5 we need to develop a clear strategy competing training needs that are equally
everything. 6 we don’t have much choice valid. How do we ensure that essential
7 … I still need to / still have to run that 7 the general consensus is that training will still take place? Can you give
by … us an assurance that this will be taken
Language at work into consideration?
Language at work CJ: Well, of course, that’s a valid point,
Exercise 1 but the difference is that at the moment
Exercise 1 1  e  2  a  3  g  4  c  5  b  6  j  7  d   the HR Department decides how much
1 Would you say you have many 8  h  9  f  10  i of the budget is spent on job-specific
weaknesses? training, IT skills, language training, etc.
2 I’d like to know what attracted you to Exercise 2 In future, individual departments will be
this position. 1 If I knew free to choose their own priorities. My
3 You’re not unhappy in your present job, 2 we said / would say so understanding is that it should make
are you? 3 I’ll be amazed. everyone’s lives easier, so let’s give this a
4 What salary are you looking for? 4 wouldn’t have so many chance to work.
5 You must have some questions to ask 5 had had a pay rise
us? 6 If they offered you Language at work
7 I’d / I would vote
Exercise 2 8 if LPGJ turn it down Exercise 1
1  a  2  b  3  a  4  b  5  a  6  b   9 Provided we offer to cover your 1 Five of our products were being sold
7  b  8  b  9  a relocation expenses, will you take the job? every minute in 2017.
10 If I had been reappointed 2 Having been asked to email us details,
Exercise 3 he didn’t get back in touch with us.
a  1, 8   b  2, 6   c  7  d  9  e  5 3 You will be interviewed before you are
Unit 10 allowed to register for work here.
4 The flowers might have been sent
Unit 9 Working with words yesterday.
5 To have been selected was a great
Working with words Exercise 1 honour.
1 commitment 7 collaborative 6 Your order was being processed when
Exercise 1 2 decisive 8 hands-off the whole system crashed.
1 corporate accountability 3 conviction 9 adaptable 7 A formal reply is going to be written to
2 track record 4 self-aware 10 integrity address your complaints.
3 knowledge base 5 people-focused 11 empathy 8 15,000 orders have been received – a
4 assets 6 humble 12 passionate staggering number.
5 bottom line Hidden word = micromanages
6 critical success factor Exercise 2
7 natural resources, sustainable Exercise 2 1 had been more than made up for
development 1 establish 8 culture of trust 2 put
8 endangered species 2 instil 9 sense of 3 were published
3 avoid cohesion 4 showed
Exercise 2 4 credibility 10 be consistent in 5 were divided
1 cost-benefit analysis 5 influence 11 recognize 6 was reinvested
2 drain on resources 6 generate 12 reinforces 7 paid out
3 short-term profit 7 work together 8 went
4 return on investment 9 was raised
5 quantifiable data Business communication 10 Looking
6 market value 11 to have been invited
7 long-term viability Exercise 1 12 to put in
1 it has been agreed that 13 to build
Business communication 2 Apparently, the decision was taken 14 Having been voted
3 As I understand 15 anticipate
Exercise 1 4 what this will allow us to do is
1  b  2  a  3  b  4  a  5  b  6  b   5 Another great thing about this
7  a  8  b change is
6 my understanding
7 it will be well worth the inconvenience
8 the benefits are clear
9 you and your teams are crucial to
10 has a key role to play in
11 I would encourage all of you to

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 Unit 11 Exercise 2
1 Knowing that the train had been
Language at work
cancelled, I took the bus instead. Exercise 1
Working with words 2 Given my disappointment in the quality, 1 Basically
I won’t buy from them again. 2 obviously
Exercise 1 3 Having considered the choices 3 Anyway
1 Diversity
available, I decided to go for this one. 4 After all
2 pioneering
4 Faced with the news going public, he 5 Quite honestly
3 responsibility
had no option but to step down. 6 As a matter of fact
4 unity
5 Offering them / the client a larger 7 Admittedly
5 merit, competence
discount was the only way to keep the 8 so to speak
6 Mutual cooperation
client / them. 9 Mind you
7 integrity
6 As changing the deadline wasn’t 10 Of course
8 equality
feasible, we decided to reduce the 11 To tell you the truth
9 tolerance
volume instead.
10 excellence Exercise 2
7 Under no circumstances must / should
11 respect, dignity 1  b  2  a  3  b  4  b  5  a  6  a  7  b  
visitors go beyond the reception
without a pass. 8  a  9  a  10  b
Exercise 2
8 Not only do they offer a very generous
1 significantly 5 relatively
pension scheme, (but) they also offer
2 surprisingly 6 comparatively
flexitime.
3 irretrievably 7 irretrievably
9 At no time have we failed to live up to
4 potentially 8 potentially
our core values of decency, innovation
and trust.
Business communication
Exercise 1 Unit 12
1 beyond 5 say to
2 stuck 6 out
3 possibly 7 way round
Working with words
4 firm
Exercise 1
1 generate a demand
Exercise 2
2 reinforce an association
1 reached, where 6 in
3 play on
2 employing 7 do
4 tailor
3 just not 8 would
5 promote the consumption of
4 budge 9 to say
5 along
Exercise 2
1  across  2  to  3  into  4  in  
Exercise 3
5  up  6  up  7  out  8  into
A We’re in a very difficult situation …
B … this idea about job-sharing just
Exercise 3
won’t work.
1 motivational
B … consider re-allocating jobs and
2 aspirational
redefining roles instead?
3 market penetration
A … I’d be willing to hear …
4 exploitative
A … I have to say no to redefining roles
5 status anxiety
…
6 USP
B … that’s out of the question …
7 materialistic
A I suppose that is feasible / sounds
8 consumer profiles
feasible / would be feasible / could
be feasible / might be feasible.
A Are we all agreed / Do we all agree Business communication
that we need to think …
Exercise 1
1 become apparent
Language at work 2 comes across
3 first benefit
Exercise 1 4 second point
1 Having considered
5 having said
2 Given
6 is achievable
3 Faced with / Given
7 strong position
4 As changing / Knowing / Given
8 Because we
5 Offering
9 very much
6 Knowing / Given
10 serious consideration
7 At no time
8 Under no circumstances / Exercise 2
At no time 1  c  2  f  3  a  4  e  5  b  6  d
9 Not only

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