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1-1. The function of management that determines the objectives of business and how
best to achieve them is called:

a. planning.
b. organizing.
c. leading.
d. controlling.

The question was not answered. The correct answer is "a".

1-2. The function of management that involves monitoring performance, comparing

results with planned objectives, and providing feedback and, if necessary, correction is
called:

a. planning.
b. organizing.
c. leading.
d. controlling.

The question was not answered. The correct answer is "d".

1-3. The function of management concerned with demonstrating by example and by

teaching, directing, and motivating employees to perform effectively to achieve the
objectives of the organization is called:

a. planning.
b. organizing.
c. leading.
d. controlling.

The question was not answered. The correct answer is "c".

1-4. The function of management that arranges appropriate staffing and assigns
responsibilities and tasks to individuals and groups, in order to best achieve the
objectives established by planning is called:

a. planning.
b. organizing.
c. leading.
d. controlling

The question was not answered. The correct answer is "b".

1-5. Which of the following is a unique feature of Canada which has an influence on
Canadian management?

a. individual and family incomes in Canada far exceed those in most of the rest of the
world.
b. geography.
c. heavy dependence on foreign trade.
d. all of the above.

The question was not answered. The correct answer is "d".

1-6. The titles Chairman, CEO and COO are examples of:

a. top management.
b. middle management.
c. first line management.
d. entrepreneur.

The question was not answered. The correct answer is "a".

1-7. The ability to think in abstract terms, to analyze and diagnose problems, and to
make use of lateral thinking is called:

a. analytical skills.
b. conceptual skills.
c. decision-making skills.
d. communication skills.

The question was not answered. The correct answer is "b".

1-8. Which of the following is not an example of a decisional role?

a. resource allocator.
b. disturbance handler.
c. negotiator.
d. figurehead.

The question was not answered. The correct answer is "d".

1-9. According to Mintzberg, managerial roles can be broken down into interpersonal,
informational, and

a. liaison.
b. decisional.
c. technical.
d. conceptual.
The question was not answered. The correct answer is "b".

1-10. The theory that there is one best way to do any particular job, that it can be
ascertained and taught to employees, and that workers are motivated primarily by
money is called:

a. Theory Z.
b. classical organizational theory.
c. bureaucracy.
d. scientific management.

The question was not answered. The correct answer is "d".

1-11. A management approach based on formal organizational structure with set rules
and regulations that relies on specialization of labour, an authority hierarchy and rigid
promotion and selection criteria is called:

a. Theory Y.
b. bureaucracy.
c. classical organizational theory.
d. human relations approach.

The question was not answered. The correct answer is "b".

1-12. Theory Z was introduced by:

a. Mary Parker Follet.

b. Elton Mayo.
c. William Ouchi.
d. none of the above.

The question was not answered. The correct answer is "c".

1-13. The theory of management that presupposes that for every problem there is a
"best" answer and that the manager's task is to find that answer and apply it universally
is called:

a. universalist management approach.

b. contingency management approach.
c. contemporary management.
d. Theory Z.

The question was not answered. The correct answer is "a".

1-14. Michael Porter, in explaining corporate strategy, identified four generic strategies.
Which of the following is not one of these strategies?
a. cost leadership.
b. differentiation.
c. cost focus.
d. feedback

The question was not answered. The correct answer is "d".

1-15. Conceptual skills are most important to what level of management?

a. first line managers.

b. middle managers.
c. functional manager.
d. top managers.

The question was not answered. The correct answer is "d".