RMA PLANNING

Return Material Authorization

Case Study

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INTRODUCTION
• What is RMA?
• What’ll happen when RMA happened?
• The role of planning

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CONTAINMENT ACTION

CORRECTIVE ACTION

PREVENTATIVE ACTION

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 PLANNING
QE analyze the defect

Receive information
Management sign
RMA agreement
Calculate capacity &
Scenario 1: Based on the input data:
resource requirement
REWORK
• Volume returned Logistics conduct return
• Cycle time of shipment
Scenario 2: Materials replacement unpacking/rework/asse
mbly
SCRAP & DEBIT requirement
• Headcount needs
Production prepare
Scenario 3: • The component to
replace
work-floor & headcount
RUN NEW
Cost analysis • Logistics cost
BATCHES
RMA rework & ship back
to customer

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 BEFORE AFTER

UNPACKING LINE
ASSEMBLY LINE

ASSEMBLY LINE
WORKFLOOR AND RESOURCE
PREPARATIOJN

Materials to replace REWORK

 RESULTS
• RMA was completed with scenario REWORK on
schedule committed to customer.
• The cost was shared.
• Maintain good customer service.

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 CHALLENGES
• Working under high pressure from
customer/market
• Shortening materials leadtime with
suppliers (component replacement)
• Coordinating between a big team,
including: customer, management,
engineering, production, logistics,…

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LESSONS LEARNED
• Think about the scenarios can happen
to have a good preparation.
• Should have backup plan to keep things
done on progress.
• Always ready for worst case.

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