Republic of the Philippines

Department of Education
REGION X- NORTHERN MINDANAO
DIVISION OF MALAYBALAY CITY

School ID No.314915
Kalasungay National High School

CITIZEN’S CHARTER

1
Schools Services
1. Borrowing of Books from the School Library 3
2. Distribution of Printed Self-Learning Modules in Distance 6
Learning
Modality
3. Enrollment (Default) 7
4. Enrollment Online 10
5. Issuance of School Forms, Certifications, and other School 13
Permanent Records
6. Issuance of Requested Documents in Certified True Copy (CTC) 15
and Photocopy
7. Laboratory and School Inventory 16
8. Public Affairs 17
9. School Learning and Development 18
10. Submission of Employment Application for Teacher I Position 19

2
 1. Borrowing and Returning of Books from and to the School Library
The process of borrowing and returning of books from and to DepEd School
Libraries by students, teaching and non-teaching personnel. They are given
free access to the materials and could even borrow and bring it home with the
agreement to return after usage. However, responsibility and accountability
should be properly observed. Schools monitor the effective and efficient
utilization and proper accounting of books and other reference materials in the
school library.

Office or Division: KALASUNGAY NATIONAL HIGH SCHOOL

Classification: Simple
Type of Transaction: G2C - Government to Citizen
Who may avail: Learners, Teaching and Non-teaching Personnel
CHECKLIST
WHERE TO SECURE
OF
REQUIREMEN
TS
1. Library Card – 1 original copy School Library
2. School Identification Card – 1 Client
original copy
3. Borrower’s Card –1 original School Library
copy
CLIE AGEN FEES PROCESSI PERSON
NT CY TO BE NG RESPONSIB
STEP ACTIO PAID TIME LE
S N
1.Log-in to
library None 5 minutes
’s
logbo
ok
2. Fill-out 2.1. Receive
library and check
card and library
None 5 minutes
present to card and
School the name
Librarian logged in.
3. Request 3.1. Check the
for the Card
book to Catalog to
borrow look for the
books or
None 10 minutes
resources
he/she
would like
to borrow
and
request
3
 for the School
book to Librarian
borrow
4. Fill-out 4.1. Receive
borrowe and check
r’s card borrower’s
card and None 5 minutes
clip it with
the library
card
of the
borrower
then
issue
the
book
5. Receive 5.1. Remind
the book the
borrower
None 5 minutes
of the
rules on
returning
of
borrow
ed
books
6. Return 6.1. Check
the book the
and borrowed
present book/s,
the sign None N/A
borrower’ borrower’
s card s card
and return
the library
card of
the
borrower
TOTAL: None 30
minutes

4
 2. Distribution of Printed Self-Learning Modules in Distance
Learning Modality
The process of distributing Self-Learning Modules to parents in School or in
designated Drop-Off Stations. Basic Education-Learning Continuity Plan (BE-
LCP) introduces different Distance Learning Modalities that suit to the
learners’ present situation in line with COVID 19 pandemic. Using Printed
Modular Learning Modality is generally appropriate for learners in most cities
and provinces. Learners and parents are being oriented on the Learning
Modality especially on their new roles and how learning at home will be
facilitated. Self- Learning Modules will be distributed to each learner.

Office
School
or
Divisio
n:
Classificat
Simple
io n:
Type of
G2C – Government to Citizen
Transaction:
Who Parents or
may Guardians
avail: Learners/ Students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Clearance from the Local IATF Barangay/Municipal IATF
• Safety & Health Protocols Guidelines

• Disinfection booth at the entrance Prepared by the School Personnel/

• Distribution booth with protective Teachers/ School Supply Office
plastic shields
• Disinfection supplies, face masks
and face shields
• Attendance to the Orientation of BE- Conducted by the School
LCP and Process of Distribution
of Modules
• Student Identification Card Learners/Students
FE
PERSON
CLIE E PROCESS
AGENCY ACTION RESPONSI
NT S IN G TIME
BL E
STEP TO
S BE
PAI
D
1. Parents 1.1. Apply
report to disinfection
the procedure and Security
Drop- body Non 5 Guard/Sch
Off temperature e minutes ool
Stations check at the Personnel
5
 for the disinfection
first booth.
distributio
n
1.2. Ask learner’s
name and
Non 10 Class
release the
e minutes Adviser
module at
releasing
window of the

Distribution
Booth. Remind
the parents per
grade level about
the schedule
distribution and
retrieval of
SLMs.
1.3. Log attendance
Teacher-
with Non 5
in-
necessary e minutes charge
information
2. Parents 2.1. Receive the
return module with
the learner’s outputs
module at receiving
after a window of the Teacher-
Non 10
week Distribution in-
e minutes
with Booth. Check the charge
learner’ completeness
s using module
outputs. monitori
ng
checklist
.
3. 3.1. Assist parents
Segrega to place the
te the SLMs and
submitte Answer Sheets Non 3
d SLMs in the e minutes
and designated/prep
Answer ar ed boxes for
Sheets. fast
segregation
4. Parents 4.1. Release the new
receive module at the
the new releasing window Non 5 Class
modules of the e minutes Adviser
6
 Distribution
Booth
4.2. Log
Teacher-
attendance Non 5
in-
with e minutes
charge
necessary
information
4.3. Place the
submitted
Teacher-
SLMs and Non 15
in-
Answer e minutes
charge
Sheets in the
disinfecting
room
4.4. Deliver the
submitted
Teacher-
SLMs and Non 5
in-
Answer e minutes
charge
Sheets to the
subject teacher
Total 1 hour and
3
minutes

Prepared by:

ELSON L. DAHILOG
School Head

7
 3. Enrollment (Default)
The process of registering learners into the Learner Information System (LIS)
upon the submission of required supporting documents and the first date of
attendance. Learners are officially enrolled if all required documents are
submitted.

Office or Division: KALASUNGAY NATIONAL HIGH SCHOOL

Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Learners
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Basic Education Enrollment Form/
Learner’s Enrollment Survey Form (LESF)
-1 original,
1photocopy Records/Guidance Office
Affidavit of Undertaking - 1 copy
Pledge of Transferee - 1copy
Learner's Credentials (Form 138 and
Form 137)
PSA Birth Certificate - 1 original, 2 Philippine Statistics Authority
photocopies
Eligibility Standards from DepEd Order 03, s.
2018
Kinder
Children aged five years old by August 31st
of theSchool Year they enroll
Grade 1
a. Children who are completed
Kindergarten programs in
DepEd Accredited schools &
canters
b. Certificate of Completion and
Progress Report Card
c. Children who are six (6) years old School
and above by August 31st of the
school year they will enroll in and
who have not completed
Kindergarten
d. Result of Early Childhood Care
and Development (ECCD)
Assessment Checklist
e. Children who are completed any form
of Kindergarten program in non- Bureau of Education
DepEd accredited learning and day- Assessment, DepEd
care centers, or home-schooled Central Office
learners (DO 47, s 2016)
f. Result of Philippine Educational

8
 Placement Test (PEPT) or
Philippine Validating Test (PVT)
Grade 7
a. Grade 6 Graduate
School
b. School Form 9 Grade 6 (formerly
Form 138)

c. PEPT Passer or A&E Test Passer

BEA, DepEd Central Office
d. Result of PEPT or A&E Test
Grade 11
a. Grade 10 Completer
b. School Form 9 Grade 10 (formerly School
Form 138)
c. PEPT Passer or A&E Test Passer
BEA, DepEd Central Office
d. Result of PEPT or A&E Test
FEES
CLIE AGEN PROCESSI PERSON
TO
NT CY NG RESPONSIB
BE
STEP ACTIO TIME LE
PAID
S N
1. Legibly fill- 1.1 Check the
out the completenes
Basic s of
Education information
Enrollment in the Basic
Form, Ed
Affidavit of Enrollment
Teacher-
Undertakin Form and Non 15
in-
g, Pledge other e minutes
Charge
of relevant
Transferee requirements
s (For .
Transferee Accomplishe
s) d needed
info in the
forms for
DepEd
Personnel in-
charge

9
2. Submit 2.1. Receive
complete and log
requireme complete
nts for requireme
enrollment nts per
per grade grade level
level Teacher-
Non 15
If in-
e minutes
incomplete, Charge
tag as
Temporary
enrolled &
required to
submit
Affidavit
of
Undertaki
ng
2.2. Approval of
transfer by Non 10 School Head
School e minutes
Head
2.3.
Endorseme
nt and
Teacher-
Submission Non 1 day
in-
of list of e
Charge
enrollees to
the
Records/
Registrar

2.4. Listing of
Enrollees Non 1 hour Teacher/Advis
for e er
sectioning
2.5. Post List of
Learner's Non 1 hour Teacher/Advis
Sections e er

10
2.6. (For
transferees
from Private
Schools)
Temporary
enroll
learners Non 30 Teacher/Advis
with e minutes er
incomplete
credentials/
requirement
s:
Endorseme
nt to
ICT/LIS
Coordinator
1 day, 3
TOTAL: No hours,
ne 10
minute
s

11
 4. Enrollment (Online)
School caters enrollment of learners using different web-based platform such
as social media (school official Facebook account and Messenger), school
email address and Google form link to efficiently register students. Learners
are officially enrolled if all required documents are submitted online using the
stated platforms.

Office ST. PETER ELEMENTARY SCHOOL

Classification: Simple
Type of
G2C – Government to Citizen
Transactio
n:
Who may All learners with access to internet
avail:
CHECKLIST OF REQUIREMENT WHERE TO SECURE
Basic Education Enrollment Form/
Learner’s Enrollment Survey Form (LESF)
-1 original,
1photocopy Records/Guidance Office
Affidavit of Undertaking - 1 copy
Pledge of Transferee - 1copy
Learner's Credentials (Form 138 and Form 137)
Philippine
PSA Birth Certificate - 1 original, 2 photocopies
Statistics
Authority
Eligibility Standards from DepEd Order 03, s. 2018
Kinder
Children aged five years old by August 31st of
the School Year they enroll
Grade 1
a. Children who are completed
Kindergarten programs in DepEd
Accredited schools & canters
b. Certificate of Completion and Progress
Report Card
c. Children who are six years old and above by
August 31st of the school year they will enroll School
in and who have not completed Kindergarten
d. Result of Early Childhood Care and
Development (ECCD) Assessment
Checklist
e. Children who are completed any form of
Kindergarten program in non-DepEd
accredited learning and day-care centers,
or home-schooled learners (DO 47, s
2016)

12
 f. Result of Philippine Educational Bureau of
Placement Test (PEPT) or Philippine Education
Validating Test Assessment,
(PVT) DepEd
Central Office
Grade 7
e. Grade 6 Graduate
f. School Form 6 Grade 6 (formerly Form 138) School
g. PEPT Passer or A&E Test Passer

Result of PEPT or A&E Test BEA, DepEd

Central Office
Grade 11
a. Grade 10 Completer School
b. School Form 9 Grade 10 (formerly Form 138)
BEA, DepEd
c. PEPT Passer or A&E Test Passer
Central Office
d. Result of PEPT or A&E Test
PERSON
FEES PROCES
CLIENT AGENCY ACTION RESPON
TO BE SI NG
STEPS SI
PAID TIME
BL
E
1. Message 1.1 Send the None 5 minutes Student/
the digitize Basic Parent/
School-in- Education Teacher-
Charge for Enrollment in-
enrollment form and the Charge
for the other relevant
digital requirements
Basic needed to the
Education most preferred
Enrollment online platform
Form, of the enrollee
Affidavit of
Undertakin
g, Pledge
of
Transferee
s
(For
Transferee
s)
2. Access the None 5 minutes Stude
online nt/
enrollment Parent
form
provided
by the

13
 school per
grade level
and fill- in
the
pertinent
data
required in
the form
( Google
forms/
docs, FB
messenger
, school
email
address)
3. Submit 3.1 Access, None 5 minutes Stude
the form download and nt/
online print the Parent
and received
other documents and Advis
documen log the er/
ts requirements ICT
required per Coordinato
by the grade level. If r
school

incomplete,
tag as
temporary
enrolled and
required to
submit online
the
Affidavit
of
Undertaki
ng
4. Leave 4.1. Give None 5 minutes Student/P
personal response to ar ent
message the enrollee
to the on the status Adviser/I
school FB of enrollment CT
Account/ process Coordinat
Email to and/or or
notify the Approval of
school Transfer Scho
ICT about (School ol
the Head) Hea
student’s d

14
 enrollme
nt
status.
4.2. Endorsement None 4 hours Teacher-
and in-
submission of charge
list of
enrollees to Adviser
the
Records/Regi
str ar
4.3. Listing of None 30minutes Teacher/
Enrollees Ad viser
for
sectioning
4.4. Post List of None 1 hour Teacher/
Learne Ad viser
r’s
Section
s
4.5. (For None 30 minutes Teacher/
transferees Ad viser
from Private
Schools)
Temporary
enroll
learners with
incomplete
credentials/re
qu irements:
Endorsement
to ICT/LIS
Coordinator
TOTAL 6 hours,
20
minutes

15
 5. Issuance of School Forms, Certifications, and other School
Permanent Records
This service pertains to issuance of pertinent school records, certifications
and other credentials related to the learner that are in the custody of school
which maybe requested to release for any legal purpose it may serve to the
requesting authorized person.

Office or Division: ST. PETER ELEMENTARY SCHOOL

Classification: Simple
Type of Transaction: G2C - Government to Citizen
Who may avail: Learners/
General
Public
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Requisition slip – 1 copy School
2. Valid Identification Card – 1
original copy and 1
photocopy
3. Authorization Letter–1 Requesting person/ client
original copy for Authorized
Personnel
4. Request Letter addressed to
School stating the reason for
the
Request
5. Requisition slip given by School where child is presently enrolled
School where the child is
presently enrolled – For (Follow the DO 54 s, 2016 -Guidelines
Certificate of on the Request and Transfer of
Good Moral, Form 137 and/ Learner’s School Records)
or Form 138
6. Request slip given by DSWD – DSWD/
For Certificate of Request from guardian
Enrollment needed in 4Ps
7. Affidavit of Loss – For Requesting person/client
duplicate copy of
documents
8. List of requirements from Local Local Civil Registrar
Civil Registrar – For Late
Registration of Birth
9. List of requirements from DFA – Department of Foreign Affairs
For Passport Application
10. Proof of migration from the Embassy of the country of destination
embassy – For
Migration Purpose
PERSON
CLIE FEES PROCES
AGENCY RESPONSIB
16
 ACTION LE
NT TO BE SI NG
STEP PAID TIME
S
1.Legibly fill 1.1. Provide
up the client the
None 5 Teacher- in
requisiti requisition
minutes
on slip slip form
form
1.2. Receive and Teacher-
None 10
check the minutes in-
Charger

completene
ss of the
form.
Then search
the
request
ed
docume
nt
1.3. Print or
photocopy the Teacher-
None 10
requeste in-
minutes
d Charger
documen
ts
1.4. Once the
documents
are obtained, Records
Records None 10 Officer/
Officer will minutes Admin
review and Officer
verify the
document
and certify
true copy
2. Sign the 2.1 Release
logbook the
Records
and document
None 5 Officer/
receive and ensure
minutes Admin
the client signed
Officer
requested the logbook
document upon
receipt
40
TOTAL: None
minutes
17
 6. Issuance of Requested Documents in Certified True Copy (CTC) and
Photocopy
Certified True Copy and Photocopy of any DepEd official documents that are
in the custody of the school may be received and released to the authorized
requesting person.

Office ST. PETER ELEMENTARY SCHOOL

Classificatio Simple
n:
Type of G2C – Government to Client
Transactio
n:
Who may All learners/ Transacting public
avail:
CHECKLIST OF REQUIREMENT WHERE TO SECURE
Request Slip (1 Copy) School
Valid ID (Original ID and 1 Photocopy))
Requesting person
Authorization Letter - 1 original copy and/or Authorized
for Authorized Personnel Person
CLIENT FEES PROCESS PERSON
AGENCY ACTION
STEPS TO I RESPONSIBL
BE PAID NG TIME E
1. Fill up the 1.1. Provide client None 5 minutes Teacher-
requisition the in-
slip form requisition Charge
slip form
1.2. Receive the None 10 minutes Teacher-
form, check in-
the Charge
completeness
of the
information
then search
for the
requested
document
1.3. Print or None 10 minutes Teacher-
photocopy in-
the Charge
requested
documents
1.4. Once the None 15 minutes Records
documents Officer and/
are obtained, or Admin
Records Officer
Officer will
review and
18
 verify the
document
and
certify true
copy
2. Sign 2.1 Release None 10 minutes Records
the the Officer and/
logbook document or Admin
and and ensure Officer
receive client signed
the the logbook
requested upon
document receipt
TOTAL 50
minutes

19
 7. Laboratory and School Inventory
Service provided by the school to properly account its school buildings &
facilities such as offices, classrooms, laboratories, materials, and equipment.
Personnel who performs the task is trained on the set of standards being
followed on the classification of school buildings.

Office or Division: ST. PETER ELEMENTARY SCHOOL

Classification: Simple
Type of G2G – Government to Government
Transaction:
Who may avail: School Head and Teachers
CHECKLIST
WHERE TO SECURE
OF
REQUIREMEN
TS
1. Inventory of Asset Form School Property Custodian
2. National School Building
School Property Custodian
Inventory Form (NSBIF)
CLIE AGEN FEES PROCESSI PERSON
NT CY TO BE NG RESPONSIB
STEP ACTIO PAID TIME LE
S N
1.Inventory 1.1 Gather
taking of data for
school inventory
laboratori
es, school
No 2 days
offices,
ne
classroom
s,
Property
materials
Custodian
&
and School
equipment
Head
2.Consolidati 2.1
on and Consolid
creation of ate new No 1 day
new school school ne
inventory inventory
3.Signing of 3.1 Submit to
new the School No 10mins
school Head ne
inventory
4.Submissio 4.1 Submit
School Head
n of copy signed No 1 hour or any
to SDO inventory ne assigned
to SDO staff
3 days, 1
TOTAL: No
20
 hour,
ne
10mins

21
 8. Public Affairs
Public affairs are essential in the building and development of good relations
between the school and its stakeholders. The school needs to work with
different agencies, groups, organizations, offices, and individuals to
strengthen partnership and work with them from planning, program
implementation, assessment & monitoring of results, and up to the celebration
of successes. The school recognizes its responsibility to address concerns
with the learners, communicate with various stakeholders and be transparent
in all its transactions.

Office or Division: ST. PETER ELEMENTARY SCHOOL

Classification: Simple
Type of G2C – Government to Citizen
Transaction:
Who may avail: Learners and Stakeholders
CHECKLIST
WHERE TO SECURE
OF
REQUIREMEN
TS
1. Complete/Pertinent Public Affairs Officer-in-Charge
information of the user
(1
original, 1 photocopy)
CLIE AGEN FEES PROCESSI PERSON
NT CY TO BE NG RESPONSIB
STEP ACTIO PAID TIME LE
S N
1. Report 1.1. Receive
concerns inquiry or
report,
message None
in any Schoo
form of 10 minutes
l
communic Personn
at el
ion
1.2.
Coordina
None
te with
concerne
d
person
1.3. Provide
feedba
ck on
the None 20 minutes
reporte
d
concer
22
n,
inquiry
or
report
TOTAL: None 30 minutes

23
 9. School Learning and Development
It is a school strategic initiative based from the result of electronic-Self
Assessment Tool (e-SAT) and other similar needs assessments to address
any competency gap or gaps that affect or contribute to the school's
performance. This could be done through School Learning Action Cell
(SLAC), Coaching and Mentoring, In-Service Training (INSET), Work
Immersion, or Team Development.

Office ST. PETER ELEMENTARY SCHOOL

or
Divisio
n:
Classification: Simple
Type of G2G – Government to Government
Transactio
n:
Who may avail: Teachers or Teaching Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. School Action Plan Form -1 copy LAC Coordinator
2. Accomplished Individual Client
Performance Commitment
and Review Form (IPCRF) –
1
photocopy
3. Accomplished e-SAT Client
4. Accomplished Development Plan Client
5. Project Proposal – for INSET Client
6. Monitoring & Evaluation Form LAC Coordinator
AGEN FEES PROCESSI PERSON
CLIENT
CY TO BE NG RESPONSIB
STEPS
ACTIO PAID TIME LE
N
1. Submit the 1.1. Receive School
complete complete None 5 minutes Training
requirements requiremen Coordinators
&
ts
School Head
1.2. Identify the
School
strengths
None 1 day Training
and needs
Coordinators
of
& School
teachers
Head
1.3. Craft an School
action plan Training
None 1 day Coordinators
& School
Head
24
1.4. School
Impleme None 4 hours Training
nt SLAC Coordinato
rs and
Teachers
1.5. ICT
Monitori None 30 mins Coordinator
ng and and School
Evaluation Head
2 days, 4
TOTAL: None hours,
35
mins

25
10. Submission of Employment Application for Teacher I Position
Any Licensed Professional Teacher with interest in applying for a teaching
position may submit his/her complete credentials at the School level then
forwarded to Division office thru District/Division Screening Committee for
evaluation and assessment.

Office ST. PETER ELEMENTARY SCHOOL

or
Divisio
n:
Classification: Simple
Type of G2C – Government to Citizen
Transactio
n:
Who may avail: Teachers
CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter of intent addressed to the

Schools Division Superintendent
2. Duly accomplished Personal Data Sheet (PDS)
Client/Applicant
w (CS Form No. 212. Revised 2017) with Work
Experience Sheet attachment, if applicable and
latest 2x2 ID picture
Authorized Personnel
3. Certified True Copy of Rating in School upon
submission
4. Copy of PBET/LET rating and Photocopy of
PRC
valid and updated PRC License/ID
5. Authenticated copies of Transcript of Records
School where
(Undergraduate and Graduate, if any) with
Client/Applica
General Weighted Average issued by the
nt graduated
school for Teacher Applicants
6. Certificate of Employment, Contract of Service, or Previous
Duty signed Service Record with Inclusive Employments/Previo
Dates and School Clearance, whichever are us Employers
applicable
7. Photocopy of the Performance Ratings covering Previous
one (1) year performance in the last rating Employments/Previo
period/s prior to the assessment, if applicable us Employers
8. Photocopy of Certificates of related
training/seminar/workshop/forum/specializ Client/ Applicant
ed
training, if applicable
Office of the National
9. Original Copy of NBI Clearance
Bureau of
Investigation
10. Photocopy of Voter’s ID and/or any proof of
26
 residence acceptable by the School COMELEC/ Barangay
Screening Committee
PROC PERSON
FEES
CLIENT STEPS AGENCY ACTION ES RESPON
TO BE
SING SI
PAID
TIME BLE
1. Log in to None 1 min Guard
Visitors on
Duty

27
 Logbook at
the guard
desk
2. Fill out 2.1 Check None 5 mins Guard
the body on
Health temperatu Duty
Declarati re
on
Form.
3. Submit the 3.1. Receive the None 10 mins Scho
complete complete ol
document to application Hea
the School form and d
Head of documents
preferred
school
3.2. Verify the None 3 mins Scho
competencies, ol
accuracy and Hea
authenticity of d
the documents
4. Received 4.1 Issue a duly None 10mins Scho
one copy of verified and ol
the checklist attested Hea
of checklist of d
requirement requirement to
s duly the applicants
signed by
the School
Head
5. Attend the 5.1 Conduct initial None 50 mins Schools
scheduled background Selectio
interview investigation/int n
(online/face er view to the Committ
to face) and applicant ee
demo
teaching set
by School
Screening
Committee
5.2 Submit all the None 1 day Schools
pertinent Selectio
documents with n
summary of Committ
initial ee
evaluation,
checklist of
requirements,
background
investigation
28
report and list
of applicants to
the Division
Office.
1
Total None da
y
an
d
35mins

29
30