LETTER OF CERTIFICATE

I am very pleased to declare that Arup Ratan Paul, Registration No 2004731002, 4th year 2nd
semester, Department of Business Administration, Shahjalal University of Science and
Technology, Sylhet-3114 has been given with the topic “Online Banking in Bangladesh:
An Exploratory Study on Dhaka Bank Limited.” for researching and writing an internship
report on the subject. He has reviewed all the relevant literature and has been surveyed
practically in Dhaka Bank Limited, Laldighirpar Branch, Sylhet, for three months to
collect both of primary and secondary data. I have supervised her throughout the preparation
of the internship paper.

I also certify that the internship paper is an original one and has not been submitted elsewhere
previously for publication in any form.
He is wished all the best in his effort.

-------------------
Md Zillur Rahman
Assistant Professor & Internship Supervisor
Department of Business Administration,

Shahjalal University of Science and Technology,

Sylhet-3114.
 LETTER OF TRANSMITTAL

To
The Chairman, Internship Committee
4th year 2nd year examination’ 2010
Department of Business Administration
Shahjalal University of Science and Technology
Sylhet- 3114
Through: Md Zillur Rahman, Assistant Professor and Supervisor.

Subject: Submission of Internship Report.

Dear Sir,

It gives me enormous pleasure in presenting here with the internship report on “Online
Banking in Bangladesh: An Exploratory Study on Dhaka Bank Limited.” which was
assigned to me as partial fulfillment of the BBA graduation requirement. The internship
program gave the opportunity to have an insight on the Banking sector of Bangladesh through
Dhaka Bank Limited.

An attempt has been made in this report to get an insight of Online Banking scenario of
Bangladesh. I have tried heart and soul to make the report effective and useful.

The internship program was very much valuable to me as it helped me to gain experience
from the practical field. I am grateful to you for providing me this opportunity of gaining
such practical experiences and to know how theoretical knowledge is applied in the real
world. If you need any assistance for further interpretation, please call me up.

Sincerely Yours,

(Arup Ratan Paul)

Reg. No: 2004731002
4th Year 2nd Semester
Department of Business Administration
Shahjalal University of Science and Technology, Sylhet-3114.
ACKNOWLEDGEMENT
It gives me immense pleasure to thank a large number of individuals for their cordial
cooperation and encouragement who have contributed directly or indirectly in preparing this
report. Firstly, I express my gratefulness to Almighty who has enabled me to pursue my
study.
I am deeply grateful to Mr. Dr. Md. Nazrul Islam, Head, Department of Business
Administration of Shahjalal University of Science and Technology, Sylhet-3114. I would like
to thanks from the core of my heart to my honorable supervisor Md Zillur Rahman,
Assistant Professor Department of Business Administration Shahjalal University of Science
& Technology, Sylhet for his in help every steps of my internship, proper instructions,
suggestions and evaluations, which helped me to generate the report in the proper way.

I would like express my heartiest gratitude to Mr. Syed Ahsanur Reza (SVP and Manager,
Laldighirpar Branch, Dhaka Bank Limited) and Mr. Suman Banik (FAVP) for their caring
supervision. I am also greatly indebted to Mr. Abdur Rahman (Officer), Mrs. Shahrana
Wahed (Junior Officer), Mr. Latiful Azad Chowdhruy (SPO), Mr. Uttam Kumer
Karmaker (Senior Officer), Mr. Mahbubur Rahman (Principal Officer), Mr. Rahman
Subhan (Principal Officer), Mrs. Dipika Dey, Mr. Biplob Kumar Deb and Mr. Mahbub
Ul Anam Khan (Probationary Officer) for their intimate care and supervision. I practically
work with them and in this report tried to share their perceptions and feelings on the basis of
my realization, from my own point of view.

Then at last I shall be grateful to those persons who read this report and who shall get benefit
from this report at present and future.