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CASE STUDY
Dairy Made
Case Study
2 Site description
The site was built 5 years ago, and has an internal area of 5000m3. New plant and equipment was
installed at the time, including a heat plate exchanger, Diessel mixers and a CIP (cleaning in place) set.
Production and cleaning staff work 12 hour shifts, 4 days on, 4 days off. The 6am – 6pm shift team are
production staff, whilst the 6pm – 6am shift do a full clean and sanitisation of the production areas.
Raw materials
Pallecons (1 tonne) 10kg buckets
Milk (4% fat) Pasteurised whole liquid egg
Double Cream (48% fat) Cheesecake base
Whipping Cream (19% fat)
1 tonne pressurised tanks
25kg sacks Chocolate ripple sauce
Fruit conserves (strawberry, Sicilian lemon)
Granulated sugar
Honey
Demerara sugar
Skimmed milk powder
Packaging items
Cocoa powder
Dark chocolate chips 180ml & 500ml card pots
Stabiliser blend 180ml & 500ml card lids
Chocolate brownies 12mm 1 litre & 4 litre plastic pots
Hazelnuts 1 litre & 4 litre plastic lids
Roasted almonds Film lids
Pistachio nuts Corrugate outers
Sealing tape for outers
Pallet wrap
Outer case labels
Process step 2
Milk and cream are supplied in plastic-lined pallecons
(reusable steel folding bag-in-box bulk containers for the
packaging of non-hazardous liquid products) and stored in
chillers.
Pallecons can be connected to the mixers and the
milk/cream pumped through for processing.
Process step 3
White base mixes are made up according to recipes and
pasteurised in a heat plate exchanger.
These are then sent through to aging tanks for the aging
process, which takes up to 17 hours. The temperature of
the mix is held at approximately 5°C.
The mix is then pumped through to the Diessel mixers in
the high risk area.
Process step 4
Additional mixes or inclusions for the ice creams are de-
boxed and sent through in their plastic wrapping via a
sanitising bath.
They are held submerged in the sanitising solution for two
minutes before the cage is released.
Process step 6
The ice cream base is aerated and frozen to -5°C. After
freezing, it is mixed with other sauces or inclusions (e.g.,
ripple sauce, chocolate brownie pieces) when deposited
into tubs.
Process step 7
3D barcode scanners check the packaging is correct.
Process step 8
The ice cream tubs are passed through the metal detector,
which is fitted with a reject bin at the side.
Tubs go through to the spiral freezer, which brings the
temperature down to -18°C hardening the ice cream before
being packed into boxes and stored in the dispatch
freezers.
Objective
The objective of the management review is to assess Dairy Made’s Food Safety and Quality
Management System (FSQMS) against the site’s food safety and quality objectives and requirements of
the BRC Global Standard for Food Safety.
Responsibility
Site Directors are responsible for initiating and completing the management review process every six (6)
months. The Managing Director is responsible for approving the management review report, meeting
outcomes, and allocating resources to implement action plans. Site directors are responsible for
communicting meeting outcomes, corrective and/or preventive action plans, and timescales to relevant
staff. Site directors are responsible for tracking action plans through completion.
Scope
The management review process shall evaluate and make recommendations on the following:
• Previous management review action plans, timescales, and completion status
• Food safety and quality objectives
• Audit results
• Customer complaints
• HACCP plan, food defense and food authenticity system reviews
• Incidents
• Corrective actions and non-conforming material and/or finished product
• Resource needs
Terms of reference
Key Performance Indicator (KPI) = A process characteristic identified by the management team
that can be used to measure hygiene standards, business efficiency and customer satisfaction.
Site Directors = Managing Director, Finance Director, Sales Director, Human Resources Director,
and Operations Director
c. Corrective action plans and timescales are developed and implemented where KPI
data does not meet performance target.
d. Monthly KPI results are posted on staff notice boards.
Evaluating audit results
a. Internal, second, and third party audit reports of the site shall be reviewed for
conformance, non-conformance (NC) and opportunities for improvement (OFI).
b. Corrective and preventive action plans for audit NC’s and OFI’s shall be reviewed and
assessed for completion and continued implementation.
Evaluating customer complaints
a. Customer complaints shall be summarized and trended. Recommendations to reduce
identified trends shall be discussed.
Evaluating food safety system reviews
a. Reviews of the HACCP plan, food defense, and food authenticity systems shall be
evaluated for areas of risk and vulnerability.
Evaluating corrective action and non-conforming product
a. Non-conforming materials or finished product shall be summarized and trended.
Associated corrective actions shall be reviewed and assessed for completion and
continued implementation. Recommendations to reduce non-conforming material or
product trends shall be discussed.
Identifying resource needs
a. Personnel, equipment, or other resource needs shall be identified and evaluated for
approval.
Change Log
Scope
This procedure details the method for approving suppliers, purchasing goods, monitoring supplier
perforamance, and emergency purchases from non-approved suppliers.
Responsibility
Finance Director has overall responsibility for purchasing budgets and ensuring Managers keep
within budget.
Technical Manager is responsible for approving new suppliers verifying supplier monitoring.
Customer Services Manager is responsible for monthly evaluation of suppliers.
Account Manager is responsible for ensuring all purchase orders are issued for all purchases.
Production Manager is responsible for ensuring that only approved supplier materials are used.
Purchasing authority
Managing Director Unlimited
Finance Director Up to £5000.00
Managers Up to £1000.00
Supplier approval
All raw materials and packaging shall be evaluated for risk to product safety and quality
and purchased from approved suppliers.
a. Requests for new raw materials/ packaging or materials/ packaging from a new
supplier shall be made on the New Material Request Form (Ref F025) and forwarded
to the Technical Manager for evaluation.
The Technical Manager shall conduct a risk assessment for all new materials and
packaging according to the Material Risk Assessment Questionnaire (Ref F027) and
record findings.
a. Based upon the nature of the material risk assessment results, the Technical Manager
shall categorize the material as high or low risk.
The Technical Manager shall provide new suppliers with the New Supplier Questionnaire
(Ref F026) form for self-evaluation.
a. Suppliers of low-risk materials shall be approved based upon successful completion of
the questionnaire.
Purchasing
All raw materials and packaging must be purchased from an approved supplier.
Emergency purchases of materials from non-approved may be considered according to
emergency purchase criteria described below. Other goods and services may be
purchased at the discretion of the purchasing manager.
For each purchase, the Account Manager shall issue a Purchase Order through the BuyIt
computerized purchasing system detailing the following:
• Price
• Quantity
• Specification
• Delivery date
• Contact name
Monitoring of suppliers
On a monthly basis, the Customer Services Manager generates a Supplier Performance
Report from the BuyIt computerized purchasing system monitoring supplier performance
against the following criteria:
• On time delivery
• Certificate of Analysis (COA) or Certificate of Conformance (COC) with shipment
• Material non-conformance from in-house analysis and use
Scope
This procedure details how to dismantle, clean, sanitise, and verify cleanliness of Machine 37
following a day of production.
Responsibility
The Hygiene Manager is responsible for ensuring all staff performing this task are trained and
evaluated for competency on the following procedures. Training activities shall be documented on
the Sanitation Training Log (Ref F009).
SSOP01 – General Cleaning Procedures
SSOP02 – Chemical Use, Labeling, and Storage
SSOP03 – Cleaning Equipment and Color Coding
SSOP37 – Machine 37
Cleaning supervisors are responsible for ensuring cleaning operatives work according to site
procedures and verifying cleaning records.
Materials
Chemicals
• Alco wipes
• Powerklenz - 1.5% (Liquid detergent)
• Steriklenz 5 - 1.0% (Foaming no rinse QAC disinfectant)
Cleaning equipment
• Disposable scouring pads
• Foam dispenser
• White brushes (food contact surfaces)
• Yellow brushes (non-food contact surfaces)
Personal protective equipment (PPE)
• Chemical resistant apron or overalls
• Chemical resistant gloves
• Goggles
• Slip and chemical resistant boots
Hazards
Refer to chemical Material Safety Data Sheets (MSDS) for specific hazards.
Dismantle Instructions
Dismantle Machine 37 according to instructions below.
Step 1
Remove Rinse hopper, pipework, and filler before dismantling
product and cleaning to remove the bulk of product residue.
residue
Step 2
Dismantle Disconnect the air line from the demand valve. Remove
demand the 4 bolts and the direction indication pointer.
valve Do not steam sterilise valve body.
Step 3
Disconnect all product pipework and vent pipework
Dismantle starting at the lowest level and working back towards
pipework the hopper.
Step 5 Remove the hopper lid by loosening the wing nuts that
secure it in place. Inspect the hopper seal upon
Dismantle removing the lid and report damage to your Supervisor
hopper immediately. Remove the hopper by undoing the 3
retaining bolts.
Cleaning verification
The Cleaning Supervisor is responsible for conducting random cleanliness checks each
week following completion of cleaning activities. This check should occur prior to the daily
pre-op inspection and weekly environmental monitoring conducted by QA personnel.
Cleanliness check sites for random weekly inspections include the following areas.
Recordkeeping
Cleaning personnel are responsible for recording pre-clean, dismantling, and cleaning
activities in the Daily Cleaning Log (Ref F010).
Cleaning Supervisors are responsible for verifying completion of Daily Cleaning Logs and
signing-off following each shift.
Change Log