1) Poor planning of the project communications can lead to:

a) stakeholders' identification delays, transmission of wrong information, distribution of the

project information to wrong recipients, inadequate Stakeholders analysis, and
misinterpretation of the message conveyed.
b) Transmission of wrong information, misinterpretation of the message conveyed, distribution of
the project information to wrong recipients, inadequate communication, and communication
delays.
c) Communication delays, transmission of wrong information, distribution of the project
information to selected recipients, inadequate communication, and misinterpretation of the
message conveyed
2) Project communications planning, should address the following point questions:
a) Who is authorized to access the information & when is it needed?
b) Where should the information be stored & how can it be retrieved?
c) What is the format for storing information & where should it stored?
d) What time zones, languages & cultures be taken into consideration?
e) Only 'a' to 'c'
f) All of the above
3) Communications management planning process is performed throughout the project life cycle for
ongoing improvements for Incorporating:
a) Specific stakeholder's style & preferences of the team members
b) Specific audience styles & preferences of the team members
c) Specific communication styles & preferences of new team members.
4) A project manager must ensure that the project information is properly planned, collected, created,
stored, retrieved, managed. controlled, monitored, and disseminated. Project communications
management contains the following three processes to facilitate effective and adequate project
communications:
a) Planning, Controlling & Managing communications management
b) Initiating, Planning & Controlling communications management
c) Planning, Managing & Controlling communications management
d) Initiating, Planning & Managing communications management
5) Communication is the most important skill that every project manager should have because a
project manager spends ____________ their time communicating with the project team members
and diverse stakeholders.
a) 90.01 percent and more
b) Above 90 percent
c) More than 90 percent
d) All of the above
e) Only 'b’ and 'c'
6) The project teams today are the melting pots of diverse personalities, cultures. languages,
nationalities, geographical locations. and levels of expertise, interest, and influence. Without proper:
a) Planning for project management, it would be a nightmare to manage and control the melting
pot
 b) Planning for Human resource management, it would be a nightmare to manage and control the
melting pot
c) Planning for communications management, it would be a nightmare to manage and control
the melting pot
7) The project manager must review the information contained in the project management plan as the
first and foremost step in planning for the project communications management because this plan
provides guidelines on how:
a) All project processes will be executed, monitored, and controlled
b) All communication processes will be executed, monitored, and controlled
c) All HRM/communication processes be executed, monitored, & controlled
8) The undermentioned statement is true:
a) Existing communication standards are obtained from EEFs & Organizational standards can be
obtained from the study of OPAs
b) Existing communication standards are obtained from EEFs & Organizational standards can also
be obtained from the study of EEFs
c) Existing communication standards are obtained from OPAs & Organizational standards can also
be obtained from the study of OPAS
d) Existing communication standards are obtained from OPAs & Organizational standards can be
obtained from the study of EEFs
9) The conditions for complete message transmission across a communication channel are:
a) The receiver confirms the understanding & acknowledges the receipt.
b) The sender receives confirmation of understanding & receives acknowledgment
c) The receiver acknowledges the receipt & confirms the understanding
d) The sender receives acknowledgment & receives confirmation of understanding
e) All of the above
10) Following are inputs in communication management planning process:
a) Communication Methodology, Technology, Modelling & Requirements
b) Communication Methodology, OPAs, EEFs, PMP & Requirements
c) Stakeholder register, OPAs, EEFs & PMP
d) Only & 'c'
11) According to Gavin B Davies. your stakeholders' biggest enemy is:
a) Simply the poor stakeholder analysis
b) Simply the ineffective communication plan
c) Simply the unknown
d) Only 'a' & 'b'
12) Planning for stakeholder management involves describing how project will:
a) Effectively manage the communication of stakeholders in the project
b) Effectively manage the engagement of stakeholders in the project
c) Effectively manage the stakes of stakeholders in the project
d) Both 'b' & 'c'
e) All of the above
13) Early planning to understand and manage the expectations of the stakeholders is critical to meet the
goals and objectives of the project to deliver a successful project. Not performing this planning early
in the project life cycle may:
a) Result in project team alienation and dissatisfaction,
b) Result in project sponsor alienation and dissatisfaction
c) Result in stakeholder alienation and dissatisfaction
14) A stakeholder management plan guide the PM on effectively ___________ the stakeholders in the
project, clearly understanding their _____________ and effectively managing their _____________
to their ____________ for the success of the project.
a) (engaging, expectations, needs, satisfaction)
b) (engaging, expectations, satisfaction)
c) (engaging, expectations, stakes, satisfaction)
15) Stakeholders continue to support a project as long as ____________ continues to meet or exceed
their ________________.
a) PM, expectations
b) It, satisfaction
c) It, expectations
d) PM, needs
16) Projects effectively _________ stakeholder ___________ have a edge over ________ those that do
not.
a) Managing, needs, relative
b) Engaging, relationships, slight
c) Managing, relationships, competitive
d) Engaging, needs, relative
17) The process of stakeholder management planning covers the formulation of appropriate strategies
for managing and controlling the stakeholder engagement in the project based on:
a) Their power, urgency, influence, interest, and impact on the project
b) Their power, urgency, legitimacy, influence, and impact on the project
c) Their power, urgency, legitimacy, interest & impact on the project
d) Their power, expectations, influence, interest, and impact on the project
18) The undermentioned statement is true:
a) The stakeholder planning process is started early in the project & is run throughout the project
life cycle because stakeholders perspectives, interests, involvement, and ability to influence the
project may require to be changed during the project.
b) The stakeholder planning process is started early in the project & is run throughout the project
life cycle because stakeholders come & go & their perspectives, interests, involvement, and
ability to influence the project may remain unchanged
c) The stakeholder planning process is started early in the project & is run throughout the
project life cycle because stakeholders perspectives, interests, involvement, and ability to
influence the project may change anytime during the project.
19) The stakeholder management planning process contains the steps except:
a) Obtain stakeholder information and conduct stakeholder Analysis
 b) Understand project environment & Consult OPAs
c) Consult SMEs & perform stakeholder engagement analysis
d) Develop stakeholder engagement strategy & stakeholder management plan.
20) The PMBOK Guide, lists the stakeholder engagement levels as:
a) Unaware, Resistant, Neutral, Supportive, Leading & champion
b) Unaware, Resistant, Neutral, Supportive, Leading & Influential
c) Unaware, Resistant, Neutral, Supportive, Leading & powerful
d) All of the above
e) None of the above