(03-398202-043) Omer Iqbal

Project Human Resource & Communication Management (MSPM-I-B)

Assignment # 05

Topic: CASE STUDY: FIRST CITY BANK IMPLEMENTS AN ERP SYSTEM

Question # 01 - Who are the stakeholders in this case?

Following are the Stakeholders in this case:

1. First City bank –client 2. System Integrator (SI) Sigma consulting, LLC 3.

Customers 4. Employees of First Bank 5. SMEs (Subject matter experts)

Question # 02 - How do you define a successful project? In your opinion, was this

project a success or a failure?

A successful project is defined as one that meets the project scope, schedule and cost.

The project should achieve its purpose by satisfying the client needs. In my opinion,

although the project reach to completion, approved and delivered but it is a failure due

to cost and time overrun.

Question # 03 – What went well in this project?

The best thing that went well in project is bringing on board the software expert System

Integrator sigma consulting, LLC to analyse the existing business processes at the

mortgage branch of the First City Bank and develop a software that implements and

configure the ERP system to increase automation of its repetitive operations, integrate

various business functions, and offer a portal for the customers to directly submit their

mortgage information online by completing an online application themselves. Also by

the integration of SMEs in the project even at a later stage helps to point out anomalies

in the newly configured ERP system before final implementation.

Question # 04 - What went wrong in this project?

The thing that went wrong about the project is that the requirements collected by the

System Integrator were incomplete and incorrect due to the lack of participation by all

required stakeholders. The SMEs engaged in performing the User Acceptance Testing
 (03-398202-043) Omer Iqbal
Project Human Resource & Communication Management (MSPM-I-B)
Assignment # 05

(UAT) were not available during the Joint Application Design (JAD) sessions and this

results in collecting incomplete requirements resulted in wrong solution specification.

This was the main reason where things went wrong in the project.

Question # 05 - What are some lessons learned from this project that can be

applied in similar project environments?

Without proper and complete effective stakeholder requirements you can’t expect the

desired results on board. For that all the stakeholders and interested groups must bring

on to same page and be a part of data gathering / requirement process so that correct

solution specifications were created and in turn the solution was developed and

configured correctly.

References:

Harjit Sing (2015). Mastering Project Human Resource Management (pp. 87-88). Upper

Saddle River, New Jersey 07458