RESERVATION CHECK LIST

Names Friska (ILLIRA)

Departement Sales & Marketing Dept

No Description Trainer Score Comment

1 Telephone procedures Arie / Rsv Team 70 Sudah baik , namun masih perlu banyak training
2 How to handling reservation by phone Arie / Rsv Team 70 Sudah baik , namun masih perlu banyak training
3 What is Guest Expected Arrival, Guest Expected Departure and Guest In house Arie / Rsv Team 70 Sudah mengerti
4 Hotel Operation System ( Power Pro ) Arie / Rsv Team 75 Sudah mengerti
5 Processes reservation by mail, telephone, fax or any others sources Arie / Rsv Team 75 Sudah baik , namun masih perlu banyak training
6 Processes reservation from marketing, company, travel agent and others departments Arie / Rsv Team 70 Sudah paham
7 What is Online and offline travel agent Arie / Rsv Team 70 Sudah baik , namun masih perlu banyak training
8 How to maintain Allotment in online and offline travel agent Arie / Rsv Team 70 Sudah baik , namun masih perlu banyak training
Hotel form in reservation department
> Reservation Form Arie / Rsv Team 70 Masih perlu banyak training
> Quotation Letter Arie / Rsv Team 65 Masih perlu banyak training
> Confirmation Letter Arie / Rsv Team 65 Masih perlu banyak training
9
> Proforma Invoice Arie / Rsv Team 65 Masih perlu banyak training
> Upgrade form Arie / Rsv Team 65 Masih perlu banyak training
> Rate verification form Arie / Rsv Team 65 Masih perlu banyak training
> Credit authorization form Arie / Rsv Team 65 Masih perlu banyak training
10 Market segment Arie / Rsv Team 70 Sudah mengerti
11 Maintain reservation records by date of arrival Arie / Rsv Team 70 Masih perlu banyak training
12 Payment procedures ( Bank transfer, SOF, Cardver etc ) Arie / Rsv Team 70 Masih perlu banyak training
13 Hotel Cancelation policy Arie / Rsv Team 70 Masih perlu banyak training
14 Understands hotel policy on guaranteed reservation and no show Arie / Rsv Team 70 Masih perlu banyak training
15 Processes advance deposit on reservation Arie / Rsv Team 65 Masih perlu banyak training
16 Communication reservation information to the Front desk, House keeping and FB Arie / Rsv Team
Group Arie / Rsv Team
> How to do room blocking in system Arie / Rsv Team 65 Perlu banyak training
> How to make company ID in system Arie / Rsv Team 65 Perlu banyak training
17 > How to make cashier / check in remark in system Arie / Rsv Team 65 Perlu banyak training
> How to set up rates in system Arie / Rsv Team 65 Perlu banyak training
> How to fill group in system Arie / Rsv Team 65 Perlu banyak training
> How to input namelist in system Arie / Rsv Team 65 Perlu banyak training
18 Group booking status confirm and tentative Arie / Rsv Team 65 Perlu banyak training
19 Understands hotel room status Arie / Rsv Team 65 Perlu banyak training
20 Room amenities in room Arie / Rsv Team 65 Perlu banyak training
21 How to handling complain by telephone Arie / Rsv Team 65 Perlu banyak training
22 Email standard replied Arie / Rsv Team 65 Perlu banyak training
Arie / Rsv Team 50 Kemampuan bahasa Asing (Inggris) rendah , perlu banyak belajar
Comment from HOD Kurang inisiatif , Butuh banyak training
 DEVI

SALES & MARKETING CHECK LIST

Names Devi Krisna Yolanda (ILLIRA Staff)
Departement Sales & Marketing Dept

No Description Trainer Score Comment

1 Visi, misi, phylosopy & Core velue ILLIRA 80 Sudah baik dan mengerti tentang core value
2 ILLIRA Product Knowladge ( Over view, Rooms , Meeting Rooms , Fasilitas ) 80 Sudah baik
3 Banyuwangi Tourism ( Tourism destination , Cullinary , Gift , Banyuwangi Festival ) 80 Sudah baik
4 How Handle Guest by Phone, E-mail & Walk-in 75 Sudah baik
5 How to make Qutation 75 Sudah baik
6 How to Send Qutation with standart E-mail Greeting 75 Sudah baik
7 How to BLOKING MICE 75 Sudah baik
8 How to Follow up Event ( Roundown, Menu & Name List ask to guest ) 75 Sudah baik
9 How to make Confirmation Letter 80 Sudah baik
10 How to send Confirmation Letter 80 Sudah baik
11 How to make BEO ( Financial & Operasional ) 80 Sudah baik
12 How to send BEO ( Financial & Operasional ) 80 Sudah baik
13 How to make IOM ( inter office memo ) / Hotel Breakdown 80 Sudah baik
14 How to send IOM ( inter office memo ) / Hotel Breakdown 80 Sudah baik
15 How to make AMANDEMENT 80 Sudah baik
16 How to send AMANDEMENT ( Financial & Operasional ) 80 Sudah baik
17 How to make ESTIMATION ( BILLING SYSTEM ) 80 Sudah baik
18 Payment Motode ( Cash , Credit Card , L/S & G/L ) 80 Sudah baik
19 How to Sales Call Prosedure 75 Sudah baik
20 How to Telemarketing 75 Sudah baik
21 Sales & Marketing Market Segment 75 Sudah baik
22 RATE Structture 75 Sudah baik
23 How to Handling Sales Inspection ( Showing Hotel Area ) prosedure 75 Sudah baik
24 How to handle Event ( Prosedure cek event ) 75 Sudah baik
25 How to make Action Plan 75 Sudah baik
26 How to make Appoitment with clien 75 Sudah baik
27 How to make Sales call report 75 Sudah baik
28 How to make Daily Activity 75 Sudah baik
Hotel form in Sales & Marketing department 75 Sudah baik
> Compliment Voucher form 75 Sudah baik
> Entertaiment Approval form 75 Sudah baik
> Test food comment form 75 Sudah baik
29 > Appoitment form 75 Sudah baik
> Sales call report form 75 Sudah baik
> Loading Vendor form 75 Sudah baik
> Out Going call report form 75 Sudah baik
> Action Plan report form 75 Sudah baik
30 How to handling complain 75 Sudah baik
Comment from HOD Sudah baik , punya inisiatif dan kemauan belajar tinggi

Staff Acknowledge Acknowledge

Devi Dondik Arie

Page 2
 SALES & MARKETING CHECK LIST
Names NIKEN FAJAR ANDINI (ILLIRA Staff)
Departement Sales & Marketing Dept

No Description Trainer Score Comment

1 Visi, misi, phylosopy & Core velue ILLIRA 85 Sudah baik dan mengerti tentang core value
2 ILLIRA Product Knowladge ( Over view, Rooms , Meeting Rooms , Fasilitas ) 85 Sudah baik
3 Banyuwangi Tourism ( Tourism destination , Cullinary , Gift , Banyuwangi Festival ) 85 Sudah baik
4 How Handle Guest by Phone, E-mail & Walk-in 80 Sudah baik
5 How to make Qutation 85 Sudah baik
6 How to Send Qutation with standart E-mail Greeting 80 Sudah baik
7 How to BLOKING MICE 80 Sudah baik
8 How to Follow up Event ( Roundown, Menu & Name List ask to guest ) 75 Sudah baik
9 How to make Confirmation Letter 80 Sudah baik
10 How to send Confirmation Letter 80 Sudah baik
11 How to make BEO ( Financial & Operasional ) 75 Sudah baik
12 How to send BEO ( Financial & Operasional ) 75 Sudah baik
13 How to make IOM ( inter office memo ) / Hotel Breakdown 80 Sudah baik
14 How to send IOM ( inter office memo ) / Hotel Breakdown 80 Sudah baik
15 How to make AMANDEMENT 80 Sudah baik
16 How to send AMANDEMENT ( Financial & Operasional ) 80 Sudah baik
17 How to make ESTIMATION ( BILLING SYSTEM ) 80 Sudah baik
18 Payment Motode ( Cash , Credit Card , L/S & G/L ) 75 Sudah baik
19 How to Sales Call Prosedure 80 Sudah baik
20 How to Telemarketing 75 Sudah baik
21 Sales & Marketing Market Segment 75 Sudah baik
22 RATE Structture 75 Sudah baik
23 How to Handling Sales Inspection ( Showing Hotel Area ) prosedure 75 Sudah baik
24 How to handle Event ( Prosedure cek event ) 80 Sudah baik
25 How to make Action Plan 75 Sudah baik
26 How to make Appoitment with clien 80 Sudah baik
27 How to make Sales call report 75 Sudah baik
28 How to make Daily Activity 75 Sudah baik
Hotel form in Sales & Marketing department 75 Sudah baik
> Compliment Voucher form
> Entertaiment Approval form 75 Sudah baik
> Test food comment form 75 Sudah baik
29 > Appoitment form 80 Sudah baik
> Sales call report form 75 Sudah baik
> Loading Vendor form 75 Sudah baik
> Out Going call report form 75 Sudah baik
> Action Plan report form 75 Sudah baik
30 How to handling complain 80 Sudah baik
Comment from HOD Sudah baik , punya inisiatif dan kemauan belajar tinggi

Staff Acknowledge Acknowledge

NIKEN Dondik Arie