TRAINNG METHODOLOGY AND PROCESS

SAKSHAM – IV
MOBILIZATION

The first step of the program is to mobilize needy & suitable candidates for the training process. For mobilization of
candidates our team has gone through many evolutionary methods this year which are listed below.

 Explaining about the SAKSHAM going door to door.

 Advertising by spotting canopy, especially in areas which covered economically weaker community.
 Organizing seminars in different collages and schools.
 Collecting data of BPL and other underprivileged needy candidates from some local authorities.
 Putting the pamphlets containing the details of the courses in the news papers.
 Promoting SAKSHAM on social media platforms like Facebook and Instagram.
 Promotional announcement in the locality through the e-rickshaw.
 Promote SAKSHAM through Nukkad Naatak & Stunt Advertisements.
COUNSELLING
After receiving the data of candidates from all of the methods used in mobilization, we start the second important step of the
training methodology which is counselling the mobilized candidates. This step is very important because through this process we
get to know, that –
• what is the background of the candidate,
• how much is the level of knowledge already developed,
• In which sector is his ability and interest seen more,
• Explain the course according to his interest and let decide in which course he should be admitted.
For the counselling of the candidates we also used many evolutionary methods which are listed below.
 Inviting them to the centre itself and filing the form
 Conduct counselling through calling them.
 Sending them the recorded video of counselling and filing the online form.
Counselling Video Link https://youtu.be/r0wkWXJXbMM
Online Form Link https://www.sspeducations.com/form/
ZERO WEEK TRAINING/SCREENING

After filing the forms we work for the third step which is to start a Zero Week Training
for the Screening of the candidates. Through such process we get to know that the
candidates formed in a batch are actually interested for the training and will be last for
the duration of the training. The duration of this screening cum training is up to one
week as according to its name. Until this week period, the candidate who keeps coming
for class continuously remains in the batch only, all the others are removed.
DOMAIN TRAINING

With the candidates remains in the batch we start the main step of the program, which is their
domain training according to their courses. For this process our methodology could be
described with the points mentioned below.
 Methods to deliver the contents under the training program.
• Front-end training method
• Blended training method
• Virtual training method
• Kiosk Learning Method

 Course curriculum we used to train the candidates.

• RETAIL
• BPO
• ACCOUNTS
METHODS TO DELIVER THE CONTENTS
(FRONT-END TRAINING METHOD)

In other words, this method can also be called classroom

training method.

We have also taken some steps to restart the classroom training which was stopped for a
long time due to the pandemic of COVID. We have started calling 8 to 12 students at a time
for a class room and training them in this center. Our entire team is using completely safe
methods for this. Some photos of different classroom training

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METHODS TO DELIVER THE CONTENTS
(BLENDED TRAINING METHOD)

The mix method to be used in line with distance learning

method, is another way to deliver the training.
Training is conducted in the following way

a. Making different whatsapp groups communicating candidates according to

their course.
b. Creating new readable course modules in soft copies so that the content
could be delivered to all candidates easily.
c. After that recording live class videos related to those modules, to be shared
to respective whatsapp training group.

d. For the discussion on queries conducting live problem-solving session via

Zoom.

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METHODS TO DELIVER THE CONTENTS
(VIRTUAL TRAINING METHOD)

Virtual training is a training method in which a simulated virtual environment is

used. In this environment an instructor is able to explain, show or test certain
abilities that can contribute to the learning process. There are two different types
of virtual training methods, divided in the instructor supported (virtual instructor
led training) and the non-instructor supported.

So in line with this process beside creating the module and recording the live
class videos, we have created our own virtual learning management software
(LMS) and started training.

Through such LMS the students can connect with their trainer more easily. They
can get training virtually using the instructor supported method as well can also
learn through the recorded videos using the non-instructor supported method, both
through the same single app.

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METHODS TO DELIVER THE CONTENTS
(KIOSK LEARNING METHOD)

In line with the process of keep continuing the training even during COVID, We
also initiated setting up the infrastructure of kiosk learning centers across the
local area of both of SAKSHAM centers.

• All the established Kiosks are equipped a sitting arrangement for 5 candidates
at a time.

• Having a computer with large display/projector and 4 other computers.

• Candidates who do not have smartphone can sit at kiosk.

• All kiosk centers are designed according to the blue print familiar with the
norms of social distancing.

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COURSE CURRICULUM WE USED TO TRAIN THE CANDIDATES
(RETAIL)
S.N. Topic Video Link Mode of Delivery
1 Introduction of Retail https://youtu.be/UPS4Hkp-Kx8 Frontend Training Method
2 Retail in India https://youtu.be/z-p62HfWzCE Blended Training Method
3 Retail Factor 1 https://youtu.be/nZiz3ONAgmI Blended Training Method
4 Retail Factor 2 https://youtu.be/Hl6miaYqcK8 Blended Training Method
5 Terminology of retail 1 https://youtu.be/KrRkHlAhgcg Blended Training Method
6 Terminology of retail 2 https://youtu.be/ZCGE711_l-Q Blended Training Method
7 Terminology of retail 3 https://youtu.be/PPUczclML5I Blended Training Method
8 Distribution Flow https://youtu.be/l9oiE6-0xA4 Frontend Training Method
9 Organized vs Unorganized Retail https://youtu.be/LofZNzLI3kk Blended Training Method
10 Retail Format Part -1 https://youtu.be/d4bCQU30eQY Blended Training Method
11 Retail Format Part -2 https://youtu.be/c08vSCykURY Blended Training Method
12 Retail Format Part -3 https://youtu.be/MYRlHIVqXuk Blended Training Method
13 Skills of Retail Sales Associate https://youtu.be/jlOF7RGS8bo Blended Training Method
14 Store Operations Part -1 https://youtu.be/elGD0Xx3gM8 Frontend Training Method
15 Store Operations Part -2 https://youtu.be/41h6sZ8TCkI Frontend Training Method
16 Visual Merchandising https://youtu.be/hxnhJ5GMxG4 Frontend Training Method
17 Window Size and Style https://youtu.be/L8lZfwpLrzk Frontend Training Method
18 Objection Handling https://youtu.be/gCRJoa0SEbg Frontend Training Method
19 Sales Promotion Part -1 https://youtu.be/FEo-zJvTMWY Frontend Training Method
20 Sales Promotion Part -2 https://youtu.be/z7hqyTCfKjY Frontend Training Method
21 Buying Signals https://youtu.be/XvlKz-agcvE Frontend Training Method
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COURSE CURRICULUM WE USED TO TRAIN THE CANDIDATES
(BPO)
S.N. Topic Video Link Mode of Delivery
1 Introduction of BPO https://youtu.be/xsw8158necg Blended Training Method
2 Introduction to BPO Industry https://youtu.be/MfPfEf-NRAs Frontend Training Method
3 Models of BPO https://youtu.be/UdBe3sP8nq4 Blended Training Method
4 Classification of BPO Part -1 https://youtu.be/oPuziYhDbJ8 Frontend Training Method
5 Classification of BPO Part -2 https://youtu.be/zESSkQyi6o8 Blended Training Method
6 Classification of BPO Part -3 https://youtu.be/h-ghxGOGrjI Blended Training Method
7 Classification of BPO Part -4 https://youtu.be/OhNT3FSLRgs Blended Training Method
8 Department of BPO https://youtu.be/-tp2ZZ_DmVc Frontend Training Method
9 Financial Department of BPO https://youtu.be/ic8wQI5Lz1g Blended Training Method
10 Training Department of BPO https://youtu.be/uolIVlL3QTE Blended Training Method
11 Administration Department of BPO https://youtu.be/vn3mBmQmPXM Blended Training Method
12 Human Resource Department of BPO https://youtu.be/TW9wVqFODOw Blended Training Method
13 Customer Support Department of BPO https://youtu.be/UjUFsk5pR7A Blended Training Method
14 Quality Department of BPO https://youtu.be/WjvqXrHwi2o Blended Training Method
15 Different Segment of Voice BPO https://youtu.be/tBIKHF3jD30 Frontend Training Method
16 Culture Awareness Only Practical Sessions Frontend Training Method
17 Time Zone Only Practical Sessions Frontend Training Method
18 Skills Required in a voice BPO industry Only Practical Sessions Frontend Training Method
19 Communication Skills Only Practical Sessions Frontend Training Method
20 Information resources/Office Equipment Only Practical Sessions Frontend Training Method
21 Telephone etiquettes Only Practical Sessions Frontend Training Method
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COURSE CURRICULUM WE USED TO TRAIN THE CANDIDATES
(ACCOUNTS)
S.N. Topic Video Link Mode of Delivery
1 Terminology of Accounting https://youtu.be/yJE5uw732Jg Blended Training Method
2 Classification of Accounts & Their Rules https://youtu.be/P_mkIsmMpEk Frontend Training Method
3 Terminology of accounting Part 2 https://youtu.be/lAuQQ377ixw Blended Training Method
4 Format of Journal https://youtu.be/63DXyKcdE74 Frontend Training Method
5 Journal Entry Part 1 https://youtu.be/5_xHkeNv0HQ Blended Training Method
6 Journal Entry Part 2 https://youtu.be/dMMY4AAFCpw Blended Training Method
7 Journal Entry Part 3 https://youtu.be/a15IWcDoNLU Blended Training Method
8 Compound Journal Entry https://youtu.be/0Ek7m6ltZLA Frontend Training Method
9 Special Transaction Relating to Goods https://youtu.be/Jk6q0Za3u5c Blended Training Method
10 Review of Basic Accounts https://youtu.be/Uv4HCPdR9RY Blended Training Method
11 Ledger and Trial Balance https://youtu.be/cjSPTicqNnA Blended Training Method
12 Financial Statements https://youtu.be/-GaWH8jAcfU Blended Training Method
13 Depreciation https://youtu.be/MbOUlFAGZ6M Blended Training Method
14 P&L Accounts and Balance Sheet https://youtu.be/WRqHJSuBnfs Blended Training Method
15 Tax https://youtu.be/sFois9EPX_g Frontend Training Method
16 Cascading Effect https://youtu.be/NPcw9RU8feE Frontend Training Method
17 Accounting Practical Only Practical Sessions Frontend Training Method
18 General Entries Practical Only Practical Sessions Frontend Training Method
19 Financial Statement Practical Only Practical Sessions Frontend Training Method
20 Final Accounts Practical Only Practical Sessions Frontend Training Method
21 GST Practical Only Practical Sessions Frontend Training Method
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SOFT SKILLS TRAINING & IT LITERACY
We also conduct classes for improving the soft skills like English, Communication, and Personality Development. As well as our trainer also
working on Self-motivation, Teamwork, Creativity, Time management, Organization, Flexibility, Conflict resolution, Positivity, Communication,
Leadership, Problem-solving, Critical observation.
Some Weekly Activities for improving Soft-Skills are also included for this program
1. PERSONAL INTRODUCTION: PI activity include their personal information which they want others to know and it is also an
opportunity to present their self-perception to others
2. SETTING GOALS: In this activity, students get to know about their life’ goals and have a crystal-clear picture of what they have to
pursue.
3. GROUP DISCUSSION: GD activity is not only a process of sharing knowledge & opinions but also helps students to build confidence
in themselves. It helps a host to know about a student’s communication skills and how vocal they are.
4. Workplace etiquettes: Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves
communication. People feel good about their jobs when they feel respected, and that translates into better customer relationships as
well. So, this is one of the most important activities, where students are being taught about their social behavior on the workplace.
The IT literacy training in the computer is also started by our trainer. The topics are being covered like Desktop Operating Systems.
Microsoft Windows Professional, Small Office Networking, Microsoft Office, Microsoft Word – Excel Power Point, Database & Internet.
PLACEMENT PROCESS

We acquiree job opportunities for our students finding various alternatives. Our placement team finds vacancies by continuously
being in touch with our Existing and new placement partners for betterment of the placement. along with the above method, we also
work for other methods with students and giving them a form to be filled. All students will have to fill that form according to their
interested job profile. After receiving the completed forms. We contact with HR managers, and then they conduct interview via
telephone, zoom & skype. we also need to update our strategy in between the project because a lot of students who have almost
finished their training and were already preparing for placements are more worried and need to be placed. Beside that our team has
worked on going to the ground level as our placement team is going to every store, office, industrial institute and asking for
vacancies and covered the below mentioned companies so far.
 https://www.sspeducations.com/placement