Designed by

Created by

Dan Miller & Derek Top Intelligent Assistance and Smart Bot Landscape

Assistants & S m ar t B ots(2 6 2 )

Digit a l Assist a nt s(3 4 ) Personal Advisors(25) Convers at i ona l Eng a g e me nt(43) Vir tu al Cu s tomer As s is tants and Ans wer B ots (109) E mploye e Ass is ta nts (52 )

Metabots(6) In-Car Assistant(8) Health & Wellness Advisors(10) Conversational Marketing(33) Vir tual Customer Assistants (89) Job Assistants (21) Productivity Assistants (19)
Answer Bots (20)

Am a zo n Al ex a Ap p l e S i r i Al iba ba Clinc Google Babyl o n H eal t h H eal t h Joy H el l o Ava I BM Watso n Assi stant Au tomat C l u s t aar C o n v er s Dr i f t E xce e d AI EyeLevel AI [ 2 4 ] 7 . ai Ad a S u p p o r t Agara L ab s Age nt IQ Age nt. ai Aivo Allganize Ar tificial Astute Au gme nt Avaya Al ter ra .a i An s wer I Q C l a im b ot Ai d en Ai Z im ov All y O Am a zon Al ex a Ed is on
Avaamo B oo m era n g
Al iG e nie As s is t a nt fo r He alth B e ne fits S o l u t i o ns S o l u t i o ns
fo r B u s in es s

Baidu D u er Google IBM Wat s o n M i cro s o f t Nu an ce O pe n H e a l t h Or bita S ense.ly Tia FinChatB ot Ha l o s is He yday A I Hubtype I.AM+ B o o s t. a i CallD e sk Ci r r u s C lu st aar Co gn i Co r Cognigy Co m m 1 0 0 Co n d u e nt Cre at i ve CX Company D i gi ta l G e niu s D i rec t l y E xp er t Syste m Au tom atio n H e ro Conver se a i Co nver s i ca Fin d o G oogl e H owd y
Fro ntD e skAI C li n c
As s is t a nt Co r t a n a Ne t wor k Vir tual As s is ta nt

M i cro s o f t Samsung To yo t a Yu i Yan dex Al i ce Wo e b o t Wys a iAdvize im p ers o n I ntellei I nterco m Klevu Le a d Fl i p d yd u e G ai n Elo quent Labs Fi n n A I Flamingo flexAnswer Fro nt D e s k A I G e n e sys Google Contact Haptik H e lp O n C li ck H e l ps h if t CY TK Ed wa rd a i E m a gi a K o no Lex i co
Face M e Fre shwo r k s I nte rco m M icros of t
Co r t a n a Bixby S qu a re S o l u t i o ns Center AI Cor ta na

Digital Assistants(16) Financial Advisors(8)

Leanp lu m L in c L ivePer s o n M obileM o n k e y OJ O L ab s Presence H e lp sh i f t H e yd ay. ai Hubtype IBM Vo ice Agent IBM Watson IB M Wat so n i DAvat ar s I nbenta Inference I nte l i w i s e I ntera c ti on s inte r f a ce J a rg o n M i crosof t N u mb e r A I Eq u a ls 3 E xce e d a i K i ite Op en st re am Ta l l a Von ag e B us in e s s
AI Groupon with Watso n Virtual Agent Solutions Qn A M ake S ol ut io ns

Am a zo n Al ex a Ap p l e S i r i Baidu D u er B estee Edi s o n C l eo AI C l in c E nves t n et Yo dl ee Finley AI

Q u al ifi e d Sign p o s t Smooch S n ap s S OL E O Vo i c i fy I nTh e C h at I nto o te I nt u m i t IPsoft J ac ad a J e n ny K a s i s to KeyReply Koopid K o re. ai Log M eI n R e pl y.a i S al e s force M ya Sys te ms N I CE N E VA N i el sen R hi z a Vym o Wo r k gr id X .a i
Cus tome r
S e lf - S e r v i ce

Google IBM Wats o n M i cro s o f t Sh er. p a Nu an ce Finn AI K as i s to Perso netics Star butter AI
As s is t a nt Co r t a n a

Zo ho Z ia zoovu M i n d s ay M icros of t
M yc ro f t noHold N ovo mi n d Nuance Omi li a Parlo Pegasystems Per so n etic s Qlu e Rasa Rulai S ol v v y S q u el c h R a p p o r tB oo st S a l es d irec tor a i Ta c t a i Zazu J u l ie D es k
Ca le n da r. he l p

Shopping Assistants(4)
Samsung S amsung Samsung Xiao i Tel efo n ic a AUR A
Bixby S Vo ice Viv L a bs

Sales Assistants(10) Salesforce Einstein R e p l i c a nt S e n se fo r t h S e r v i ce fr i e n d S e r v i ce N ow SmartAction Sy nt h e t i x Te t h e r fi U n i p h o re Use r b o t S pe e ch- S o f t Ve r b io St a n u sc h Salesforce Einstein Ta l k p us h Suki Zoh o Z i a Zoo m
Am a zo n Al ex a Baidu D u er Google Mona S ol u t io ns Tec hn ol o gie s
As s is t a nt
Yan dex Al i ce

Employee
Travel Advisors(3) Am p l e m a r k e t Co nve rs i c a Ed wa rd A I Jump erIO S a le sB ox AI S alesforce S ales Suppor t
Intelligent Object Assistants(3) Home Assistant (1)
Cloud
Assistants
Verint Systems X B rai n Ya l o c h at Yellow Zai o n Ze nd e s k Zoh o Zia
Messenger
(12) C h at Fi r st e l ev i o I Ps of t Le en a A I Li v in g Ac tor O r a cle

Cap ito Sys tems M ih u p Vox a g e nt L a b s B esp oke K aya k Sl a ck M ezi

Net at m o B ot S aleswhale Sp iro Tac t AI E xcee d ai

Pa r lo Pr yo n SAP Succe ss Fac tors S e r v i ce Aid e S er v ice N ow

Prompt. ai
Digital Ass ist ant

Conversational Technol ogies(199)

Emotions &
Conversational Development Platforms (49) Speech Tech (49) Messaging Channels (17) Bot Development Platforms (31) Intelligent Authentication (35) Sentiment (10) Avatars (8)

G oogle M y
Am a zo n Lex Au to m at BOT NAT ION AI Brain as o f t C h at s u ite ChatterOn Co gn i gy [ 24] 7. ai AISp eec h Am a zo n Al ex a Amazon Ap p le S i r i Avaamo B ab b le L ab s B ai d u D u e r Apple Business Facebook ActiveChat Botmock b o t mo t h e r Conversocial Ae ren di r Apple aut hent ication Au raya Sys te m s B i oTr u st D a on D e lt a I D EyeLock B eyon d Ve r b a l B o t a ni c E x is to r
C h at S c r ip t Co gn i Co r Conversocial Am a zo n Po l l y AssemblyAI Fa ceb o o k Business B o t p re s s B o ts i f y C hatf u el B e hav iora l
Tra nsc r i b e Chat Messenger M esseng er M essaging
M o bile & biomet r ic Sign a ls
for Business

Co nve rSi ght Dh eeYant ra Dial o g flow E l izite Face book H ap t ik IBM Watson IBM Wat s o n im p ers o n inter face B e ijing Or ion Ce p s t ral Dial o g flow Dial p ad Fl u e nt Google Cloud G o Vivace I BM Watso n i F LY T E K Kik LINE QQ D ex te r D i alo g fl ow E n gat i Fl ow XO G u ps hu p I MI m ob il e K at a Fa ceTec Fo r tr 3 s s e G o Viva ce H y PR ID R&D I m age Wa re Interactions Bl ue Frog Ca l l J o u r ney Fa ce M e IPsoft
G o o gle Clo ud R CS Bu si ness
M e s s e n ge r Pl at for m Assistant St a r Te chnol ogy Text-to-Speech Speech to Tex t Syste ms R ob ot ics
Speech-to -Tex t M essa gi ng

Jet s o n K ata L ivePers o n M ar keteer M i cro s o f t A zu re Motion msg O c tane AI R eb otify I nnoetics I nterac tions Lu m e n Vox M i crosof t A zure M o bvo i Mozilla DeepSpeech N u an ce Omi li a O tte r Sequel Skype S lac k Te le gra m Kwalys L i ve Pe r so n M icrosof t A zure ms g N ik i O p la iovat i on Lu m en Vox NICE N ok N o k La b s N ua nce Voice O m il ia OneVault E mo ti bot H e a r tbe at L iv in g Ac tor
L an db o t Jet s o n M a ny C h at S e ns e.l y
B ot S e r vice Co gn itive S er vices Speech Recognition B ot S er v ice B iom e tr ic s Te ch nol ogi es Ai Te chn ol ogie s

Orac l e I ntel l igent Pandorabots Passage AI Pi t n e y B owe s Platica Po lyAI Pu l l St r i n g P yp estream R as a Pa chira Ph o n exi a Pro s a S a msu ng S e n so r y SESTEK Snips Sogou S o le o Twitter Vibe r We Ch at WhatsApp Oracle Digital Pa s s a g e A I Po sh Quip Surbo Pho nex ia Pi nd rop S a fran I de nt it y S amsung S e ns or y SESTEK Spitch Juji M i cro s of t A z u re Soul Machines Samsung
R ecast AI (SAP) Q u a l com m Speech Pandorabots R e b ot if y
B ots S er vice Co m m u n i cat i o n s R ecognition Bixby Business Assistant Technol o gie s & S e cu r it y Aut henti cation Cogni ti ve S e r v i ce s (Neon)
& B iom e tr ic

SAP Sh er p a Sn ap s Su p er tex t Tr i o Twi l i o VUI Sp eec h m at ic s Sp eec h m o r p h in g Spitch VUI Ya n d ex Al i ce Tw i l i o Vo i ce fl ow Syn apti cs TRUSTID Ver int System s Voice B iom e t r i cs VoiceP I N Neu rod at a Lab Voxagent Labs
Voys i s We C h at S oundHound U n i so u n d Ve r b i o Vo i c i fy Wh at s Ap p Ze n b o t Yob e Zighra S of tB a nk
Co nve r s at i o n a l AI I G rou p R ob oti cs Gro up

IA Te c hnol ogie s ( 1 7 0 )
NLP, ML & Semantic Search (87) Conversational Analytics (22) Knowledge Management (61))

[ 24] 7. ai Aivo Am a zo n Al ex a Ama zon Ama zon M a chine Am a zo n Ap p l e S i r i Ar t ificia l ASAP P Baidu D u er Cap ito Sys tems C l in c Co gn i Co r Co gn i t i ve S c a l e Co nve r s a b l e Co nve r s i c a Co nve r S i g ht Cove o Cre at i ve Vi r t u al C X Co mp any Ad o b e S e n se i Avaya Call Jo ur n e y C h at aly t i c Chatbase [ 2 4 ]7 . a i Ad o be S en sei Al m awave Ans wer D a s h As ce nt Bloomfire C l e ar M a s h Co mArou n d Conver S ig ht Co mAro u n d Creat ive Vir t u a l D e z id e Eccentex
Avaamo Ap tea n ea si wa re
Co m p re h e n d Le a r n i n g S ageM aker S ol u t ion s S ol ut ions
R ob o t ics

Dialogflow dydu eCo ntex t E xp er t Sys tem Face book Face book Fa c i l i t y L i ve fastText Finn AI Fl am i n go G oogl e AI Google Cloud G o o g l e Cl o u d G o o gle IB M Wat so n I nbenta I nte l i w i s e I nte ra c t i o n s IPsoft J u st AI Co gn i g y Cisco Webex D ash b o t D i sco u r se ai G amalo n eGain el ev i o E p t ic a Eq u a l s 3 E x p er t Sys te m Fa c ili t yL ive Fre shwo r k s Guru He l p D oc s H el p j u ice H e lp s h if t I ntercom I ntu m it I r revo K a re
Digit al G en iu s
AI Tool s O pe n S ou rce M L E ngine Nat u ra l L a ngu a ge D eepM ind

I ntu mit Ko re. ai L in gu aSys L ivePers o n L ivin g Ac to r LogM eI n M i cro s o f t M i cro s o f t M o bvo i noHold N u an ce Om il ia Pa chira Pandorabots Per so n etic s Platica Pro sa Pr yo n P yTo rc h Genesys IBM Watson IB M Wat so n K IT T ai K M S li ght ho u se K n ow le dge L it hiu m Log M e I n Microsoft M in d b re eze M in d To u ch M ox i e S of t wa re noHold N ovo S ol u ti on s O n eB a r O ra c le Pa nv iva Pa rat u re Pe g a s ys tem s
K asisto Pat I nte l l i g e nt Vo i ce
A zure ML R e s e arch Co m m u n i cat i o n s Tone Analyzer Bro ke r Te chn olo gie s Dynamics S er v ice Cl o ud
365 Customer Service

Ql u e Salesforce Einstein Samsung Samsung SAP Leonardo S en s efo r t h SmartAction Solvvy St a n u s c h Synthetix Tel efo n ic a AUR A Ultrapower U n i so u n d Ve r b i o Vox a g ent L a b s Voysi s VUI Wit X i ao i N u an ce O tte r Salesforce Einstein U n i p h o re R i g ht An s wer s S a b io Solvvy S q u e l ch St a r m in d Ta l la U nik a Tra ns ve r s a l U nym ira Verint Systems Wl u p er Ze nd e sk
R u l ai S er viceN ow N IC E S a fe ha r bor Salesforce Wix
Bixby Viv L a bs Tec h n o l o gies Software K n ow le dg e Customer
S o lu tion s Self-Service

Verint Systems Vo i ce S e n se Zoh o

X. ai Zero AI Zhu iyi
She nzhe nC ha ichi
Te chnology