Output formats (reports) for a Help desk in Hospital

Presented By
Section B Group 11
Anaya 20068
Pallavi SP 20085
Maya D 20091
Vinay Prasadh 20104
Suhail Ahmed Mulla 20116

Q1) Identify the information needs of the reports. (hint: Data that will appear in the report)

Out patient billing:-

Bill Number, Patient Id, Bill Date and time, Consultant, Department, Name of the patient, Gender,
age of patient, Service Name, Amount, Payment Mode, Remarks, Authorised Signature, Slot number,
Booking date, Bill prepared by, Bill printed by, Address contact number, website and email of the
hospital, Name of the hospital.

Out patients Report: -

Hospital Address, Phone number, fax number, patient name, Register number, age, date of birth,
address of patient, city, pin-code, country, registered date, blood group, gender, marital status,
occupation, relation name, relationship, patients mobile number, relations mobile number, any
allergy possessed by patient, primary consultant, referring doctor, consultant details, bar code,
registered by.

Nursing duty Roster:-

Roster Unit, ward/department, start date, roster codes, total hours worked , full time equivalent
(FTE’s), on call hours, on leave / absent, staff details (nurse unit manager, clinical nurses, registered
nurses, graduated nurses and endorsed enrolled nurses, weekdays, working schedule (WC), clinical
hours (CH), dates, shift details (day, evening night).
Q2) Design formats of reports mentioned required by management for decision making?

Outpatient billing: -

Nursing duty Roster: -

Outpatients Report: -

Q3) What is information that the organization will get from these reports?
Outpatient billing: -

1) Revenues.
2) Gender, age group people visiting the hospitals.
3) Departments in which most frequent visits take place.
4) Payment modes.

Outpatients Report: -

1) Premedical history of patient

2) Prescribed Medicines, Scanning reports.
3) Follow up dates.
4) Consulting doctor.

Nursing duty Roster: -

1) Details of staff, who is on leave.

2) Total working hours.
3) Working schedule.
4) In time availability of nurses.

Q4) Classify the information based on the need of the various organization levels as understood
from the course.

Outpatient Billing: - The information obtained from outpatient billing process can be used at
operational levels and strategic level. This information is used by middle level managers and workers
in various tasks like resource allocation and deciding on the pricing strategy for different type of
services provided by the hospital. The strategical decisions like installing a new building, appointing
doctor with various expertise can also be taken based on the revenues.

Outpatient report: - This information helps in carrying forward the different functions which are
required during the treatment of the patients. This again is used in operational level.

Nursing duty roster: - The information obtained from roster can be used at operational level to
make sure that nurses are available at the point of action (emergency cases, surgeries etc). Roster
can be used in tactical level by middle level managers to study the requirement and suitability at
different positions in diverse departments. The main objectives of this planning are equitable access
to the patients, meeting, targets and/ or serving the strategically agreed number of patients, and
effectively using resources.

Q5) What are the types of decisions that can be made from the information presented?

Outpatient Billing: - Maintain records of cash inflow helps in taking financial decisions like decisions
on analysing return on investment etc.

Outpatient report: - Decision on the type of treatment to be provided for illness based on diagnosis.
It also helps in managing the blood bank based on data of patients’ blood group.
Nursing duty roster: - Decisions on appraisal of employees and providing promotion and incentives.
Decisions on allotting the right shifts to the right employees to improve productivity. Decisions on
finding a replacement for the bad performers.

Q6) How frequent would be each of these reports, and to whom will it be sent?

Outpatient Billing: - The reports are sent to accounts department every working day.

Outpatient report: - The reports are sent to respective department, based on patient’s problems
and reports are also sent to the patient on every consultation date.

Nursing duty roster: - The reports are sent to the office of nurse unit management on everyday
basis.