11/22/21, 11:36 AM FabHotels.

com Mail - AYTYSM - Other - TravelPlus Account - FabHotels

Pritish Jha <pritish.jha@fabhotels.com>

AYTYSM - Other - TravelPlus Account - FabHotels

3 messages

B2B Escalation <formresponses@fabhotels.com> Sat, Nov 20, 2021 at 12:40 PM

Reply-To: formresponses@fabhotels.com
To: b2bops@fabhotels.com, dushyant.chandna@fabhotels.com, shruti.sahni@fabhotels.com, rajeev.mishra@fabhotels.com, vinoth.b@fabhotels.com, prateek.goyal@fabhotels.com,
madhuri.kaushik@fabhotels.com, mohd.asif@fabhotels.com, amit.bhatia@fabhotels.com, rahul.sunariya@fabhotels.com, pritish.jha@fabhotels.com

Your form has a new entry. Here are all the answers.

Email address pritish.jha@fabhotels.com

Client ID (as mentioned in

50131
sales portal)

Account Type TravelPlus Account

Property Type FabHotels

Property Other

City Visakhapatnam

Booking ID AYTYSM

Room Number guest stayed

101
in

Escalation Type Property Delisted

The guest was being asked to check-in at FabHotel Kinnera Comforts and even when payment was already made by the corporate. Guest had to
Describe your problem
pay at the hotel for his stay.

Priority Guest is in stay

Check-in date Nov 14, 2021

File 1

Upload images File 2

File 3

Escalations Team <b2bops@fabhotels.com>

Reply-To: Escalations Team <b2bops@fabhotels.com>
To: formresponses@fabhotels.com
Cc: dushyant.chandna@fabhotels.com, shruti.sahni@fabhotels.com, rajeev.mishra@fabhotels.com, vinoth.b@fabhotels.com, prateek.goyal@fabhotels.com, madhuri.kaushik@fabhotels.com, m
pritish.jha@fabhotels.com, faruk.pinjari@fabhotels.com

Hi Team,

I spoke with the hotelier Kumari who said there is some settlement issue and they are not entertaining fabhotel guest. They didn't provide room to the guest. Booking still showing pending.

@Faruk Kindly look into this.

Booking Id Booking Date Stay Details Booking Source Property Guest Name

AYTYSM Nov 12, 2021 15:21:25 CI:14-11-2021 MwebTravelAgentSBT FabHotel Jaipur Abhishek Talapala

Palace
OTA ID:AYTYSM CO:18-11-2021 Check Property
Status
8860395000

Occupancy:
Single

Regards,
Sumit Singh
Customer Delight Team

[Quoted text hidden]

Faruk Pinjari <faruk.pinjari@fabhotels.com> Sat, Nov 20, 2021 at 1:34 PM

To: Escalations Team <b2bops@fabhotels.com>
Cc: formresponses <formresponses@fabhotels.com>, Dushyant Chandna <dushyant.chandna@fabhotels.com>, shruti.sahni@fabhotels.com, Rajeev Mishra
<rajeev.mishra@fabhotels.com>, Vinoth B <vinoth.b@fabhotels.com>, Prateek Goyal <prateek.goyal@fabhotels.com>, Madhuri Kaushik <madhuri.kaushik@fabhotels.com>, Mohd Asif
<mohd.asif@fabhotels.com>, Amit Bhatia <amit.bhatia@fabhotels.com>, Rahul Sunariya <rahul.sunariya@fabhotels.com>, Pritish Jha <pritish.jha@fabhotels.com>

Team,

https://mail.google.com/mail/u/0/?ik=217dd5c911&view=pt&search=all&permthid=thread-f%3A1716930196800506297&simpl=msg-f%3A1716930196… 1/2
11/22/21, 11:36 AM FabHotels.com Mail - AYTYSM - Other - TravelPlus Account - FabHotels

Mentioned property FH Jaipur Palace is updated as sold out since Oct -21 due to commercial disputes 

How come we created this booking at this property?

PFB attached screenshot for your reference

Warm Regards,

Faruk Pinjari | AM - Quality Fabhotels

(M) +91-8806284717 
(E ) faruk.pinjari@fabhotels.com

   
[Quoted text hidden]

Screenshot_2021-11-20-13-33-12-176_com.fabhotels.guests.jpg

619K

https://mail.google.com/mail/u/0/?ik=217dd5c911&view=pt&search=all&permthid=thread-f%3A1716930196800506297&simpl=msg-f%3A1716930196… 2/2