HOW TO ACTIVATE EZVIZ PLUGIN ON WINDOWS COMPUTER AND

MACBOOK
(Troubleshooting)

EZVIZ plugin are only supported by the following browsers, Internet

Explorer 11, Mozilla Firefox ESR or Safari. Choose the browser you have to
go to the section with instructions on your browser.

 How to install/activate the EZVIZ plugin

 How to download and EZVIZ plugin Installation on MacBook
 How to download and install Firefox ESR on windows computer or
MacBook

How To Activate Ezviz Plugin Using IE 11, Mozilla Firefox ESR 32-bit or Safari
If you are accessing the EZVIZ web application for the first time, you will need to
download the EZVIZ secured plugin to grant the browser access to EZVIZ web
application portal.

Below are a few steps that should allow you complete this process:

- Open your browser(IE 11.0 or higher or Mozilla Firefox ESR 32-bit)

Note - EZVIZ web application only supports IE 11or Mozilla Firefox ESR 32-bit

 On the address bar, type www.ezvizlife.com

 Click on Cloud Sign in located on the far right corner
 Enter your username and Password and click on the Login tab
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 Once you Login, your web browser will prompt you to download and install the
EZVIZ secured plugin, click on the download tab, download the plugin, run the
plugin to install it on your web browser.

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 Once the plugin has been installed, depending on the version of your operating system, the
installation may reboot you web browser, to complete the process.
 Open up the page again and click on the device you want to view and start enjoying the live-view.
If your web browser was not closed by your operating system, you will be automatically re-
directed to your EZVIZ web app home page.

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How to download and EZVIZ plugin Installation on MacBook

By default, Mac OS 10.8 only allows users to install applications from 'verified sources.' In effect,
this means that users are unable to install most applications downloaded from the internet or
stored on physical media without receiving the error message below:

Users can follow the directions below to prevent or bypass this error message from appearing while
installing the EZVIZ web App:

1. After downloading the EZVIZ web plugin, locate the file in your download folder, while
holding down the control key on your keyboard; click the application's icon once to make a
dropdown menu appear.

2. Select Open from the menu. A new window will appear.

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 How to Download and Install the Mozilla Firefox ESR 32-bit on windows or Mac
The latest version of Mozilla Firefox, version 52, drops support for Netscape Plugin API (NPAPI).
Plugins such as the EZVIZ plugin, Silverlight, Java and Acrobat are no longer supported. The EZVIZ
Web App uses the EZVIZ plugin to access authenticated streaming video from EZVIZ devices, and
since EZVIZ plugin no longer works on Firefox 52, Firefox users are blocked from loading the plugin
and always redirected to the service plugin download page. Please note that customers using Firefox
51 or earlier are not affected.
Firefox users may download and install Firefox 52 ESR (Extended Support Release) which still
supports the EZVIZ plugin.
To find out more about Firefox 52 ESR, please visit: https://www.mozilla.org/en-
US/firefox/organizations/
Firefox 52 and Firefox 52 ESR browsers can co-exist on the same computer.
Windows

1. Download Firefox 52 ESR following the link below:

https://www.mozilla.org/en-US/firefox/organizations/all/
Please Note: EZVIZ Web App only supports 32-bit Firefox.
2. Backup exist Firefox profile. Users may follow instructions at https://support.mozilla.org/t5/Install-
and-Update/Back-up-and-restore-information-in-Firefox-profiles/ta-p/2045
3. Click the .exe file to install Firefox ESR, select Custom to install the Firefox ESR to another
directory if you want to keep both Firefox 52 and Firefox 52 ESR.
4. Create the other directory such as “Mozilla Firefox ESR” to install the Firefox ESR, click Next to
complete the installation.
5. Open the Firefox ESR browser, go to http://us.ezvizlife.com , and click Allow so that EZVIZ
plugin can run on your computer.

Mac OS

1. Download Firefox 52 ESR following the link below:

https://www.mozilla.org/en-US/firefox/organizations/all/
2. Backup exist Firefox profile. Users may follow instructions at https://support.mozilla.org/t5/Install-
and-Update/Back-up-and-restore-information-in-Firefox-profiles/ta-p/2045
3. Double-click the .dmg file and then drag Firefox.app to the Application folder.
4. You can keep both Firefox and Firefox ESR on your Mac computer.
5. Go to Application, you will find Firefox ESR been installed as Firefox 2.app.
6. Open the Firefox ESR browser and go to http://us.evizlife.com, and click Allow so that EZVIZ
plugin can run on your computer.
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