Section 1: Post Incident Review

Case Number: INC22045180 – Master Case

Date & Time of Incident:

Outage Duration (= T mins):
Prepared By:
Section 2: Specific Details
2.1 Issue Description: (one line required)
Severe Weather Event – NSW
Resulting in site access issues due to flooding, Energy Authoritie
fuelling deployments and staging of Assets across NSW (COW’s
2.2 Timeline of Events
Date Time INC No

3/19/2021 21:21

3/20/2021 18:46

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 3/20/2021 1:16

2.3 Service Impact: (Agencies affected/geographic area/service

2.4 Root Cause:

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 Severe Weather Event – NSW - resulting in flooding

Section 3: Problem Investigation

3.1 Restorative Issues: (note of issues causing undue delays)

3.2 Resolution (Permanent/Temporary): (If temporary, put ET

3.3 Assessment of likely re-occurrence:

Section 4: Impact Analysis

4.1 Impact: (Functionality Lost)

4.2 Significant Findings: (contributing factors or issues of note

4.3 Conclusions: (statements of fact)

4.4 Recommendations: (process/procedural change/further in

4.5 Actions: (to be agreed with actionable parties)

4.6 Closure Summary:

4.7 Supportive documentation (e.g. 3rd party report)

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Review
180 – Master Case Affected Site(s): NSW

Date & Time of Restore:

No. Base Stations:

ls
ne line required)
NSW
sues due to flooding, Energy Authorities Power supply issues, Generator/re-
staging of Assets across NSW (COW’s and Generators)

Site Event

Middle – Mains Fail

Brother

Middle
Brother – – Generator on site
Generator
on site

Middle Mains Power restored

Brother –
Mains Power
restored

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 Coolongoloo
k – Mains
Fail

Coolongoloo
k – Mains
Power
restored

ncies affected/geographic area/service lost)

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NSW - resulting in flooding

stigation
note of issues causing undue delays)

nt/Temporary): (If temporary, put ETA for permanent fix – if known)

re-occurrence:

sis
Lost)

(contributing factors or issues of note)

ments of fact)

(process/procedural change/further investigation/sparing/design/resource)

d with actionable parties) Owner Reference Timeframes

tation (e.g. 3rd party report)

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Post Incident Review:
Case Number
Affected Site(s)
Date & Time of Incident
Date & Time of Restore
Outage Duration (= T mins)
No. Base Stations
Prepared By

Specific Details:
Incident / Issue Description: Summary
Impact - Service / Customer: (Agencies affected / geographic
area / service lost / functionality Lost)
Root Cause

Timeline of Events
Date Time Event Status

Impact Analysis:

Significant Findings: (contributing factors or issues of note)

Conclusions: (statements of fact)
Learnings / Key Findings: (process/procedural change/further
investigation/sparing/design/resource)
Actions: (to be agreed with actionable parties)
AP No Action Owner Due

Closure Summary:

Supportive documentation (e.g., 3rd party report)

ServiceNow Fields

Incident Number
Site
Incident Reported Time
Resolved