CHAPTER THREE: ORGANIZATION AND MANAGEMENT PLAN

3.1 MANAGEMENT TEAM

The proposed business will be a sole proprietorship owned by Lina Ng’ang’a who will be will
the director. It will also have a manager who should have attained a degree in the Information
Communication Technology that will enable him to run the business in a well effective manner.
The manger will also be assisted by some employees like Assistant manage, supervisor,
accountant, a sales person and a security guard to ensure the set rules and regulations have been
followed.

3.2 FUNCTIONS AND ROLES OF THE MANAGERS

3.2,1 Functions of the Managers

The functions of the managers in the proposed business will be planning for the business to run
smoothly, organizing the protocol to be followed by the employees, directing the employees for
easy running of the business and can also control the activities done in the business during its
working hours.

3.2.2 Roles of the Managers

The roles of the managers in the proposed business will include the interpersonal roles that
he/she will plan for the business the duties of the day to day operations. Decisional roles that
he/she should decide what employees are expected to do. He/she will also have informational
roles that he/she will make sure that the employees have an effective communication flow.

3.3DUTIES AND RESPONSIBILITIES

TITLE/POST DUTIES RESPONSIBILITIES ACADEMIC

QUALIFICATION
AND EXPERIENCE
MANAGER  Controls the  Must be fluent
time in English and
management Swahili
  Monitors the  Must have a
progress of degree in I.C.T
work and a working
 Organizes experience of
roles of the 3-4 years
employees  Should be of
age between
25-35 years
ASS.MANAGER  Ensures  Must have a
customers degree in I.C.T
satisfaction  Should have a
 Motivates the working
employees experience of
2-3 years
ACCOUNTANT  Plans for the  Must have a
budget of the degree/diplom
business a in
 Manages Accounting
financial status  Must have a
working
experience of
3 years
 Must be fluent
in English and
Swahili

SUPERVISOR  Monitors the  Must be well

quality and trained
quantity of the  Must have a
goods, diploma in
products and his/her
services qualification
 Must be fluent
in English and
Swahili
SALES PERSON  Ensures the  Should have a
products are of diploma in
the required his/her
quality and qualification
quantity for  Must have a
the customers’ working
satisfactions experience of
3-4 years
 Must be well
trained
SECURITY GUARD  Maintains  Must be well
security in the trained
business  Must have a
 Keeps records certificate of
of what is good conduct
entering into  Should have a
the business diploma/certifi
cate in his/her
qualification
 Must have a
working
experience of
3-4 years

3.4 ORGANIZATIONAL CHART

Managers

Assistant Manager

Accountant

Supervisor Sales person Security guard

3.5 RECRUITMENT, TRAINING AND PROMOTIONS

3.5.1 Recruitment

Recruitment is the process of actively seeking out, finding and hiring candidates for a specific
position. The business will have one manager and a minimum of twenty (20) employees that will
be recruited through an interview that will be conducted by experienced personnel in Information
Communication Technology.

3.5.2 Training

Training is the action of informing and instructing your employees on a certain task in order to
help them to improve their performance. The proposed business will adopt the seminars and job
training as the training method. Through seminars, the employees will be taught new ideas and
improve the working skills and through the job training, they will role play the films and videos
in the business.

3.5.3 Promotions

Promotion is a type of marketing communication used to inform target audience of the relative
merits of a product, service, brand or issue. This set-up is for encouraging the employees who
have performed well in the area of work and a better payment. Allowances will be awarded to
the promoted employees.

3.6 REMUNERATION AND INCENTIVES

3.6.1 Remuneration

Remuneration is the payment of work done in terms of salaries and wages to motivate and retain
in the business. It will be as follows;

POST/TITLE JOB GROUP MONTHLY ALLOWANCES TOTAL GROSS

 SALARY AND PROFIT
BENEFITS
Manager 12 Net profit 10000 10000
Ass. Manager 8 25000 5000 30000
Accountant 6 20000 4000 24000
Supervisor 4 20000 3500 23500
Sales Person 3 10000 3000 13000
Security Guard 2 5000 1000 6000

3.6.2 Incentives

The proposed business will ensure that the employees who will work on extra time after the
working time will be awarded an extra bonus often monetary to work harder. They will be given
insurance to cater for their needs in case of accidents and other damages that will occur.

3.7 LICENSES, PERMITS ANDBY-LAWS

3.7.1 Licenses

The proposed business will ensure that the business will meet the right legal requirements from
the government authority for a smooth running of the business .The license is worthyksh.10, 000
that is authorized for a trading license of any kind of the business.

3.7.2 Permits

The permission to carry on the activities in the business will be authorized by the Information
Communication Technology Board and also by Kenya Computer Solutions Company. Also a
certificate of approval for the business to carried out by the business will be issued.

3.7.3 By-Laws

These are rules and regulations set by the government to be followed by an operating business.
The laws will enable the business to expand due to demand from customers.

3.8 SUPPORT SERVICES

These will be services that will enable the business to run smoothly and to stabilize the financial
status of the business. These support services will include;

3.8.1 Banking Services

The firm will use banking services for easy money transactions. It will have to rely with the
Equity, KCB and Co-operative Banks since they are easily available and easy to access.

The account numbers will be;

Equity Bank Account No: 10246312111

KCB Bank Account No: 54732409816

Co-operative Bank Account No: 64813219161

3.8.2 Insurance Services

The firm that will ensure the proposed business will be Kenya Computer Solutions Company and
for information, you can contact 0712436789.The proposed business will be insured against
theft, fire, accidents and also natural calamities like floods.

3.8.3 Consulting Services

The proposed business is legally required to consult from various business customers and also
firms about more information on their products, trading methods and the pricing type. Hence,
they will also get more information through our website and our contacts.

The website been www.alphacomputersolutions.co.ke or contact us through 0746998616.

3.8.4 Legal Services

These are services that the proposed business will be required when drafting legal letters and also
in terms of writing contracts to the employees. Also she will be able to interpret the labor laws
about the business. The lawyer of the business will be Professor Austin Kipkorir who will be
taking and playing a major role in the business in Alpha Computer Solutions on how to stabilize
with the business. The registered office will be located in Nakuru County along Njuri Ncheke
Avenue on Biashara Plaza Building on third floor room number 310.