Answer the following questions

Q.1 Define the term “Communication”.

A.1 Communication is an exchanging of words or information between
two people.
Q.2 Write 3 characteristics of Communication.
A.2 Communication is an exchange of message, ideas, knowledge, information
and feelings.
Q.3 List the step of communication.
A.3 There are six steps of communication. The steps are as under:
1) Ideation 2) Encoding 3) Channel
4) Decoding 5) Receiving 6) Feedback

Q.4 How many levels of communication are there?

A.4 There are five levels of communication.
1) Extrapersonal 2) Intrapersonal 3) Interperson
4) Oraganisational 5) Mass

Q.5 Which level of communication is this? ‘A couple of student talk to

each other’.
A.5 This is an example of “Interpersonal Level”.

Q.6 When communication takes place between members of a group which

type of communication is it?
A.6 When communication takes place between members of a group it is called
Horizontal Communication

Q.7 What is the opposite of downward Communication?

A.7 Upward communication is opposite of downward communication.
For e.g.:
1) when an employee give feedback to the company it is called upward
communication.
2) When a manger orders employees to come on time is called downward
communication.
Q.8 What is the difference between general and technical communication?
A.8 General Communication not follows a set pattern, which means you can
talk generally with anyone. For e.g. talking with family and friends is a
general communication
Technical communication follows set pattern, which means you have to
talk in a certain manner. For e.g. talking with teachers is a technical
communication.

Q.9 Which type of communication do we use in everyday life?

A.9 We use general communication in everyday life.
Q.10 What are the basic components of non-verbal communication?
A.10 There are five basic components of non-verbal communication.
1) Kinesis 2) Proxemics 3) Chronemics
4) Paralanguage 5) Appearance

Q.11 What is the difference between making eye contact and gazing at
someone?
A.11 By making an eye contact you are communicating with someone and
gazing at someone you are making someone uncomfortable and you are not
considered a well behaved person.

Q.12 Define kinesis.

A.12 Kinesis is a non-verbal component. In kinesis our body conveys various
meanings through facial expressions, hand movement, gestures, body
language.
Q.13 What should be ideal body language at the time of giving an interview
for a job?
A.13 confidence and interaction should be an ideal language at the time of giving
an interview for a job

Q.14 How can we reduce socio-cultural barriers?

A.14 We can reduce socio-cultural barriers by being open to other culture and
by understanding tradition and beliefs.
Q.15 How can we reduce semantic barriers?
A.15 By simple words and language, by not making grammatical mistake we can
reduce semantic barriers.