Group 4: Lesson 5: Values, Attitudes and Job Satisfaction

PR MOTORCYCLES: Till we meet again

Miss Amelia Rivera was a very effective training officer in one of the biggest appliance dealerships in
the Philippines. She was much satisfied with her job not only because of the pay she receives monthly, but
also because the top management recognizes her value to the organization. Every morning, when she arrives
to report to work, everyone she meets greets her out of courtesy and in deference to her rank.

One day, while in a birthday party, she was introduced by her father to a longtime friend, Mr. Pedro
Reyes, who happens to be the president of the large motorcycle dealership. The company operates branches
in all the provincial capitals throughout the Philippines. When Mr. Reyes heard about Amelia’s job, he
offered her a bigger job in his company. The job offer was an HR manager and it comes with twice the
salary she was receiving from her current employer.

Amelia’s father advised her to accept the offer and after a week she began working for Mr. Reyes. With
a complementary staff of five subordinates, she proceeded to perform her new job with enthusiasm. Through
written memos and personal calls, she laid out the HR policies to the twelve regional managers of the
company.

Eleven of the regional managers religiously observed and implemented the HR policies, except Mr.
Sotero Mantic who was assigned in Northern Luzon.

On one particular weekend, the president called all the regional managers and Amelia to a meeting to
discuss the company’s HR Policies. Amelia was asked to make a report but before she could finish, one
aspect of her report was criticized by Mr. Reyes. Amelia took the matter lightly, but as if on Mr. Reyes’ cue,
Mr. Mantic began to show disrespectful behavior towards Amelia. This he did even in front of other
managers. One of the managers told Amelia that Mr. Mantic is a bright fellow but he is not a high
performer, and he thinks highly of himself, and he feels he is indispensable to the company.

Mr. Reyes considers the regional managers as the workhorses of his company and so he provides them
with all incentives, financial or otherwise that he can give them. Amelia believes that this is the main reason
why Mr. Mantic behaves as he does.

During the past few months, Amelia tried hard to win the respect of Mr. Mantic, but all her efforts
failed. One of Amelia’s subordinates reported to her that Mr. Mantic told her that HR work is a waste of
company funds.

After some weeks, Mr. Reyes related to Amelia that henceforth all recommendations for promotion of
any employee would emanate from the HR department. After a few months, Mr. Mantic recommended one
of his subordinates for promotion and it was approved by Mr. Reyes without the knowledge of Amelia .
When Amelia was informed by one of her staff members about the promotion, she filed her resignation the
next day.