WK8 LAS Programming

Republic of the Philippines
Department of Education
REGION IV-A CALABARZON
SCHOOLS DIVISION OF BATANGAS
LEARNING ACTIVITY SHEET IN PROGRAMMING

Apply Quality Standards (AQS)
Name of Learner: ______________________________________
Grade Level: 12____________________________________
Strand/Track: TVL - ICT Programming___________________
Section: ______________________________________
Date: Week 8 _______________________________
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A. Background Information for Learners
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The lesson is about engaging in quality improvement in the workplace. Specifically, it will
deal with the relevant production processes, materials and products used in programming.
B. Learning Competency with code
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LO 3 Engage in quality improvement (TLE_ICTP.NET 11-12AQS-Ih22)
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C. Directions/ Instructions
After going through with this unit, you are expected to:
1. Read and follow each direction carefully.
2. Accomplish each activity for the mastery of competency.
3. Use the Learning Activity Sheets with care.
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4. Record your points for each activity

5. Always aim to get at least 80% of the total number of given items.
6. If you have any questions, contact, or see your teacher through messenger
or text message.
D. Exercises / Activities
Day 1 to 2
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D.1 INTRODUCTION
a. What I need to Know
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After going through with this lesson, you are expected to:
1. Participate in process improvement procedures relative to workplace

assignment
2. Carry out work in accordance with process improvement procedures.
3. Monitor performance of operation or quality of product or service to ensure
customer satisfaction.
b. What’s New?
Activity 1: “ProcessMe”
Direction: Listed here are the procedures in the creation of software,
whether system, office, web, or game. Determine which procedure goes to
each oval/circle to complete the life cycle of software.
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Program Design Testing and Debugging Planning

Maintenance Coding Documentation
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G
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D.2 DEVELOPMENT
a. What I Know?
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Activity 2: “Indentifyit!”
Direction: From the given choices below, choose the letter of the correct answer.
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A. Production B. Quality C. Safety D. Fault

Assurance
E. Process F. Customer G. Quality H. Software
improvement Satisfaction Improvement
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1. It is an individual focused process wherein peer review are ignored and

errors are punished
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2. It is system focused process wherein peer review are valued and errors are
seen as opportunities for learning.
3. It includes upskilling of employees, encouraging collaboration, and making
the staff accountable.
4. It is the condition wherein employees are free from usual occupational
hazard such as slipping, falling, and risk of fire and is usually the
responsibility of everybody.
5. It is a process of combining various material inputs and immaterial inputs
(plans, know-how) to make something for consumption (output).
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6. They are problems which needs detail solutions for future reference; in ICT
includes problems in using a personal computer.
7. It will create loyalty if manage and monitored properly.
8. The development of this is a cycle wherein it starts in a stage in which
programmers decide and define tasks that should be performed.
b. What’s In
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Activity 3: “Swing it”
Direction: Given the following pictures of swing as proposed by the different
company stakeholders, in your point of view, rank the swings in terms of being
safe, equitable, and efficient. (Use the numbers 1 to 6, 1 being the highest and 6
as the lowest). After ranking, tabulate the scores and get the average for each
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swing in terms of the three categories. Then explain why you have chosen such.
Please refer to the information for the template.
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*Safety – safe to use
Equitable – anyone can use this regardless of gender and age.
Efficiency – it will work as a swing and will not waste your energy upon usage.
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Swing type Safety Equitable Efficiency Total

Proposed by the sponsor
Specified in the project
request
Designed by senior architect
Produced by the engineers
Installed at the user’s site
What the customer really
wanted
c. What is it
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Direction: Refer to the given information sheet entitled “Engage in Quality

improvement” then answer the question that follow.
Activity 4: “Model Me”
Direction: Using the model for improvement from your information sheet, create
a model improvement plan for yourself, starting from what you wanted to
accomplish, then determining if the change is an improvement, and lastly the
different changes to be done (at least 3).
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A D
S 4
DAY 3 - 4
D.3 Engagement
a. What is more
Activity 5: “ArrangeIt”
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Direction: Listed here are the different ways to create and retain engagement
within your teams so that improvement in processes can materialize. As the
manager, arrange them in terms of significance/importance using the numbers
from 1-10. Then, briefly explain your answer. Take note that the arrangement
should be base on how you perceive their importance/significance.
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Ways Rank (1-10)
Communicate your process improvement initiatives
Recognize the efforts of your process heroes
Upskill your employees
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Promote having fun
Lead from the front
Encourage collaboration
Integrate into business as usual
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Make staff accountable
Understand that there will always be room for
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improvement
Explanation:
b. What I can do?

Activity 6: “DesignMe”
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Direction: Please refer to activity number 3 “ Swing it”, if you will be given the
chance to improve/design a swing base on the three factors (safety, equitable,
efficiency) how are you going to design it? To answer this activity, kindly draw the
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swing.
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Activity 7: “Satisfied”
Direction: Study the image below, then ask your housemates (at least 2) on
instances that they feel the following emotions (happy, no comment, not happy)
whenever they have bought a product.
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__________________________________________________
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__________________________________________________
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__________________________________________________
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D.4 Assimilation
a. What I have learned
Activity No. 8: “I got it”

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Direction: Read and answer the following questions.
1. Why do you need to participate in process improvement?

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2. What is the main purpose of monitoring performance of operation or quality of

product or service? Explain briefly.
3. Why do we need to carry out work in accordance with process improvement
procedures?
b. What I can show
Activity 9: “Assessment”
Direction: From the given choices below, choose the letter of the correct answer.
I. Production J. Quality K. Safety L. Fault

Assurance
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M. Process N. Customer O. Quality P. Software

improvement Satisfaction Improvement
1. It is an individual focused process wherein peer review are ignored and

errors are punished
2. It is system focused process wherein peer review are valued and errors are
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seen as opportunities for learning.
3. It includes upskilling of employees, encouraging collaboration, and making
the staff accountable.
4. It is the condition wherein employees are free from usual occupational
G
hazard such as slipping, falling, and risk of fire and is usually the
responsibility of everybody.
AN
5. It is a process of combining various material inputs and immaterial inputs
(plans, know-how) to make something for consumption (output).
6. They are problems which needs detail solutions for future reference; in ICT
includes problems in using a personal computer.
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7. It will create loyalty if manage and monitored properly.
8. The development of this is a cycle wherein it starts in a stage in which
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programmers decide and define tasks that should be performed.
E. Rubrics
For activity 4, 5, 7, and 8
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For activity 6
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F. Reflection
Learners will complete the following
I understand that _________________________________________
I realized that ____________________________________________
G. References
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https://hzltenedero.wordpress.com/category/program-development-
process/
https://www.deming.org
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https://www.ahrq.gov/ncepcr/tools/pf-handbook/mod4.html
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https://www.processexcellencenetwork.com/business-process-
management-bpm/articles/9-ways-to-secure-team-participation-in-
process
https://www.processexcellencenetwork.com/business-process-
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management-bpm/articles/9-ways-to-secure-team-participation-in-
process
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https://www.score.org/blog/how-establish-quality-control-processes
https://information-technology.web.cern.ch/staff/safety/overview
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INFORMATION SHEET FOR APPLY QUALITY STANDARDS (AQS)

Name of Learner: ______________________________________
Grade Level: 12____________________________________
Strand/Track: TVL - ICT Programming___________________
Section: ______________________________________
Date: Week 8 _______________________________
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What is a production?
Production is a process of combining various material inputs and immaterial
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inputs (plans, know-how) in order to make something for consumption (output)
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What is the program development process?

1. PLANNING
The Planning stage is the stage where programmers decide and define the
tasks that should be performed by the program. This involves identifying the
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problem, defining the problem in simpler terms, identifying the program

requirements (inputs, outputs the formulas needed), and finally, planning for the
solution.
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2. PROGRAM DESIGN
This stage deals with the flow of the program, the way it should produce
output and gather inputs, the interface or the working environment of the
program, and how it should be used. In planning and designing the program,
you need to have an understanding of the logic behind the programs
performance. You also need to be knowledgeable in the
theory, algorithms, pseudocodes, and flowcharts.
3. CODING
It is the process of expressing the fully detailed algorithm to a standard high-
level programming language. This stage of program development requires
following the rules of format and syntax (vocabulary, grammar and punctuation.
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This stage requires an extensive knowledge in the programming language he

will use. Coding is the act of actual writing of the computer program. It means
generating the “source code” in the language of the programmer’s choice. A
computer program is generated through the source code.
4. TESTING & DEBUGGING
The Testing Stage is where the programmer makes sure that the program
performs the way it is intended. Programs are tested by running them and
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observing the output they produce. The process of correcting mistakes in a
program is called debugging.
5. PROGRAM TESTING
This is the stage in which the programmer run their programs to discover if
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it is free from syntactical and logical errors thus making it capable of doing what
it was intended for.
6. DOCUMENTATION
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It is the detailed description of a program’s algorithm, design, coding
method, testing and proper usage. Documentation usually includes the
necessary information about the requirements of the program – the operating
system, and hardware requirements needed for the program to run.
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7. MAINTENANCE
The final stage in programming is in maintaining or updating the program.
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This is the stage where the programmer is tasked to keep the program running
smoothly and updated with the developments and changes in the field where it
is used.
Quality Assurance vs. Quality improvement

Quality
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Quality Improvement
Assurance
Individual focused Systems focused
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Perfection myth Fallibility recognized

Solo practitioners Teamwork
Peer review
Peer review valued
ignored
Errors seen as opportunities
Errors punished
for learning
The Model for Improvement
The Model for Improvement (MFI) is the most commonly used QI approach
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The MFI uses a rapid cycle process called Plan Do Study Act (PDSA) cycles to
test the effects of small changes, make them, and ultimately spread the effective
changes through the practice or organization. The MFI begins by asking three simple
questions:
• What are we trying to accomplish?

• How will we know that a change is an improvement?
What changes can we make that will result in improvement?
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•
Quality improvement teams then introduce and test changes designed to

achieve the improvement aims using successive PDSA cycles until they arrive on a
change they believe will produce the desired results and is ready for implementation
and spread. This process is depicted in the figure below.
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Participate in process improvement procedures relative to workplace

assignment
1. Communicate your process improvement initiatives Establish a plan to

keep your process management efforts top-of-mind with staff. Use a variety of
vehicles, from emails to newsletter articles to lunchroom posters, to maintain
consistent communications.
2. Recognize the efforts of your process heroes

To maintain interest among users, it’s important to give recognition where
recognition is due. That can mean instituting easy-to-run acknowledgements
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like the user of the month, the most innovative improvement suggestion, or
the process of the week.
3. Upskill your employees

Ensure that workers have proper training, ongoing support, and the resources
they need to get involved with continuous improvement initiatives.
4. Promote having fun
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Recognize that staff engagement in process improvement can be difficult to
maintain. Make an effort to proactively address this challenge in a fun way.
5. Lead from the front

There is a lot to be said for senior management buy-in, but you also need
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‘process bulldogs’ on the ground to lead the charge for process improvement.
6. Encourage collaboration
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Process improvement is a team effort, so it is essential to let everyone know
“we’re in this together”.
7. Integrate into business as usual

Embed process information into daily activities and other business systems,
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like the company intranet, to drive employee engagement.
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8. Make staff accountable

Give staff the autonomy and resources they need to map, review, and
ultimately own their own processes and improvement ideas. This will have a
major impact on process engagement.
9. Understand there will always be room for improvement

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To maintain engagement with process improvement initiatives, it is essential

for organizations to recognize that the work will never be done. It really is a
journey.
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Carry out work in accordance with process improvement procedures
What are Policies and Procedures?
Policies and procedures go hand-in-hand but are not interchangeable.
A policy is a set of general guidelines that outline the organization’s plan for
tackling an issue. Policies communicate the connection between the organization’s
vision and values and its day-to-day operations.
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A procedure explains a specific action plan for carrying out a policy.

Procedures tells employees how to deal with a situation and when.
Using policies and procedures together gives employees a well-rounded view

of their workplace. They know the type of culture that the organization is striving for,
what behavior is expected of them and how to achieve both of these.
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Monitor performance of operation or quality of product or service to ensure
customer satisfaction
The key to effective quality monitoring includes six crucial steps:
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1. Listen to your customers by monitoring interactions. Ask questions such as:
are these interactions related to the company’s goals and objectives, or are
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they related to specific areas of concern such as customer attrition? This is
where analytics comes into play for the contact center. Speech analytics
identifies calls that are relevant for evaluation and text analytics identifies
email and chat interactions that should be monitored.
2. Capture all of your customer feedback channels. Apply the same quality
standard that is used for calls to text-based interactions like email and chat.
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3. Ask your customer what they think. Instead of using your organization’s
internal metrics to measure the quality of a call, ask the customer: “What did
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you think of your experience and the agent you worked with?” or “Did your
service experience match the promise made in our advertising?” It’s very
important to map high-quality interactions with your customers’
expectations, comparing internal evaluation scores with customer scores.
4. Use quality monitoring to help agents improve skills. Evaluate interactions
to identify skills gaps, and provide individual learning opportunities where
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there are deficiencies.

5. Do not view agent development as a one-off activity. Provide continuous
coaching that will help improve agent performance and productivity.
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Coaching is key to consistent customer service.

6. Measure your results and keep track of continuous feedback and evaluation
to monitor and measure progress.
Here are 6 steps to develop a quality control process:

1. Set your quality standards.
In some industries, you may have to meet quality standards set by an
outside body, such as an industry association, the local health and safety
inspector, or a government regulatory agency. In others, there aren't any
official quality standards, so you'll need to set your own.
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Each department of your business will have different quality control standards.
However, they must all be objectively measurable. For example
 Answering all customer calls by the second ring

 Responding to all customer service emails within four hours
 Resolving customer service problems in five minutes or less
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2. Decide which quality standards to focus on.
Of course, you want to ensure quality in all aspects of your operation.
However, begin by focusing on the most important measures — those that have
the biggest effect on your profits and your customer experience. This will enable
you to get results quickly and also keeps you and your team from becoming
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overwhelmed.
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For instance, if you own a restaurant, keeping the restrooms clean is
definitely something to monitor in your quality control program—but not the
most important thing. Getting orders out to customers quickly and accurately is
a more important standard because it has a more direct effect on the quality of
experience and customer satisfaction.
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3. Create operational processes to deliver quality.
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W. Edwards Deming, the founder of modern quality control, believed that

well-designed processes lead to high-quality products and services. If you
create good processes, continually measure the results of the processes, and
work to consistently improve the process, your product or service will get better
and better.
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Starting with your critical operations, create step-by-step processes that

include benchmarks. For instance, in a B2B company's accounting department,
operational processes might require preparing and delivering invoices within 24
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hours after a job is completed or a product is delivered. In a restaurant,

operational processes might require servers to pick up food for delivery to the
customer’s table within two minutes of it being prepared.
4. Review your results.

Most business software, from financial and accounting apps to customer
relationship management or customer service tools, lets you customize the
information you collect and use dashboards to view it at a glance. Review your
data regularly to see how well your company is meeting its quality standards.
5. Get feedback.
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Use measurable feedback from external sources, such as customer

surveys, online ratings and reviews and net promoter scores (NPS), to get a
fuller picture of product and service quality. Also, get regular feedback from
employees. How well are the operational processes working to deliver quality?
How could they be improved?
6. Make improvements.
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Once you’re meeting your quality control standards, don't stop there. For
example, if you own a residential cleaning service business and you can cut the
time it takes your maids to clean a home by 25 percent, you’ll be able to handle
25 percent more business without hiring any additional employees. That will
really boost your bottom line.
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No matter how well your processes are running, quality control shows
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there's always room for improvement, and making small changes can pay off in
big ways.
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Republic of the Philippines

LEARNING ACTIVITY SHEET IN PROGRAMMING

B. Learning Competency with code

4. Record your points for each activity

1. Participate in process improvement procedures relative to workplace

Program Design Testing and Debugging Planning

A. Production B. Quality C. Safety D. Fault

1. It is an individual focused process wherein peer review are ignored and

Swing type Safety Equitable Efficiency Total

Direction: Refer to the given information sheet entitled “Engage in Quality

b. What I can do?

a. What I have learned

Activity No. 8: “I got it”

Direction: Read and answer the following questions.

1. Why do you need to participate in process improvement?

2. What is the main purpose of monitoring performance of operation or quality of

b. What I can show

I. Production J. Quality K. Safety L. Fault

M. Process N. Customer O. Quality P. Software

1. It is an individual focused process wherein peer review are ignored and

programmers decide and define tasks that should be performed.

INFORMATION SHEET FOR APPLY QUALITY STANDARDS (AQS)

Production is a process of combining various material inputs and immaterial

What is the program development process?

problem, defining the problem in simpler terms, identifying the program

This stage requires an extensive knowledge in the programming language he

Quality Assurance vs. Quality improvement

Perfection myth Fallibility recognized

The Model for Improvement

• What are we trying to accomplish?

Quality improvement teams then introduce and test changes designed to

Participate in process improvement procedures relative to workplace

1. Communicate your process improvement initiatives Establish a plan to

2. Recognize the efforts of your process heroes

3. Upskill your employees

4. Promote having fun

5. Lead from the front

7. Integrate into business as usual

8. Make staff accountable

9. Understand there will always be room for improvement

To maintain engagement with process improvement initiatives, it is essential

Carry out work in accordance with process improvement procedures

What are Policies and Procedures?

Policies and procedures go hand-in-hand but are not interchangeable.

A procedure explains a specific action plan for carrying out a policy.

Using policies and procedures together gives employees a well-rounded view

The key to effective quality monitoring includes six crucial steps:

there are deficiencies.

Coaching is key to consistent customer service.

Here are 6 steps to develop a quality control process:

 Answering all customer calls by the second ring

W. Edwards Deming, the founder of modern quality control, believed that

Starting with your critical operations, create step-by-step processes that

hours after a job is completed or a product is delivered. In a restaurant,

4. Review your results.

Use measurable feedback from external sources, such as customer

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