Professional Documents
Culture Documents
Role Classification: IC
Department: GBIS
ABOUT YOU
EDUCATIONAL QUALIFICATION:
LEADERSHIP SKILLS: • Client • Team Spirit • Commitment •
Responsibility • Innovation
OTHER SKILLS:
Accountability:Advanced
Description:Ability to take ownership of one's activities, accept responsibility for
them and share results in a transparent manner
Indicator:Accepts responsibility for outcomes of one’s work; admits mistakes
and refocuses efforts when appropriate
Active Listening:Advanced
Description:Active listening involves paying attention, withholding judgment,
reflecting, clarifying, summarizing and being empathetic
Indicator:Actively asks questions to confirm understanding
Change Catalyst:Intermediate
Description:Ability to initiate change to achievedesired business
outcomes;facilitates theimplementation and acceptance ofchange within the
workplace
Indicator:Actively seeks information about the logic or basis for change and
focuses on the beneficial aspects of change
Conflict Management:Intermediate
Description:Ability to identify and eliminiateconflicts fairly and effectively
Indicator:Able to view all stakeholders as equal partners in terms of their right to
express their own viewpoints
Decision Making:Beginner
Description:Chooses effectively between two ormore courses of action
Indicator:Uses policies and standards as guidelines for decision making
Entrepreneurship:Beginner
Description:Ability and inclination to take actionsbeyond the job
requirements;willingness to venture beyond regularBAUs and facilitate to
pioneerinitiatives
Indicator:Ability to understand the intricacies of the business process and
identify opportunities to provide solutions; Ability to communicate ideas to
relevant stakeholders and gain buyin. Drive and persistence to work beyond BAU
tasks
Influencing:Beginner
Description:The ability of a person to affect, toshape, or to transform the
opinionsand the behaviors or actions of otherpeople without necessarily having
aformal authority over them
Indicator:Takes steps or different approaches to persuade, which can include
careful preparation of data, documentation or facts to support a position in a
presentation or discussion
Interpersonal skills:Intermediate
Description:Keeps one’s emotions under controland restrains negative actions
whenfaced with opposition or hostilityfrom others or when working understress
Indicator:Remains calm when one's own position or opinion is opposed by
stakeholders
Interviewing skillsNA
Description:Understands the requirements and hires the right candidate to fulfil
those requirements by asking the right questions in an unbiased manner
Indicator:NA
Learning Agility:Advanced
Description:Ability and willingness to learn andapply that learning to
performsuccessfully in new situations
Indicator:Puts new knowledge, understanding,or skill to practical use on the
job;furthers learning through trial anderror
Negotiation:Intermediate
Description:Process by which compromise oragreement is reached while
avoidingarguments and disputes
Indicator:Listens to differing points of view and promotes mutual understanding
Networking:Beginner
Description:Networks in a manner to buildtrusting and effective relationships
toachieve business goals
Indicator:Builds rapport with various stakeholders
Open Mindedness:Advanced
Description:Understands the difference between self and others in terms of
culture, backgrounds, gender, attitudes and values; and thereby demonstrates
inclusivity
Indicator:Advocates the value of diversity to others; takes actions to increase
diversity in the workplace
Proactiveness:Intermediate
Description:Takes timely actions by causingchange instead of only reacting
tochange once it has happened
Indicator:Questions established processes and suggest changes
Problem Solving:Intermediate
Description:Must be able to define problems andopportunities, generate
differentcourses of action, evaluate theconstraints and risks associated witheach
course of action identified andselect the viable option
Indicator:Identifies and evaluates the advantages/benefits associated with the
options identified and also seeks others’ opinions for alternative courses of action
Result Orientation:Beginner
Description:Drive to achieve value added results,and the ability to focus
one’sattention on delivering key objectivesand positive outcomes for
oneself,one’s team and the business with asense of urgency
Indicator:Takes ownership in own work, seeing things through to completion and
ensuring quality standards are met
Self Awareness:Intermediate
Description:The ability to recognize your ownemotions and how they affect
yourthoughts and behaviours; know yourstrengths and weakness; and haveself
confidence and the willingness toaccept and work on your gap areas
Indicator:Demonstrates willingness to test one’s emotions and abilities by
seeking the inputs of others; recognizes and values differences
Strategic Focus:Beginner
Description:Cultivates an environment in which the organization’s vision is
practiced by staff, faculty and others. Aligns work priorities, processes, and
practices to achieve the desired vision
Indicator:Understands the importance of the organization’s vision and value
proposition
Time Management:Intermediate
Description:Achieving enhanced results througheffective utlisation of one's
timewhile also valuing the time of others
Indicator:Makes appropriate preparations so that own and others’ work can be
done effectively
Verbal Communication:Advanced
Description:Clearly conveying information andideas through a variety of media
toindividuals or groups in a mannerthat engages the audience and helpsthem
understand and retain themessage
Indicator:Manages audience/ stakeholders effectively and uses body language
that is consistent with verbal communication and aids understanding