THE 13

PILLARS
OF
CODEABLE
THE GUIDING PRINCIPLES OF

THE CODEABLE EXPERT

COMMUNITY
1. BE POLITE AND PROFESSIONAL AT ALL TIMES

Because as a Codeable expert you’re the face of Codeable and it’s up to

you to keep a friendly, professional demeanor at all times and deliver

quality work and provide value.

2. BE HONEST AT ALL TIMES

Because honesty is important when building a healthy working

relationship.

3. ALWAYS MAKE SURE YOU AND THE CLIENT ARE ALIGNED

AT EVERY STEP OF THE PROCESS

Because misalignment and miscommunication is the biggest reason most

projects turn sideways.

4. NEVER TAKE CLIENTS OFF CODEABLE

Because we want to be here for you if things go wrong. That’s the only

way Codeable can protect you and the client and if you take the client off

Codeable we can no longer do that.

5. MAINTAIN THE HIGHEST POSSIBLE LEVEL OF CUSTOMER

SERVICE

Because it’s what keeps the client coming back to you for more work.

6. ALWAYS ADHERE TO CODEABLE’S MINIMUM PRICING

POLICY

Because these prices are set for a reason to benefit you and ensure a high

level of quality. You should be whistling while you work.

7. ALWAYS DELIVER THE HIGHEST QUALITY WORK

Because this is what clients are expecting when they come to Codeable

and pay premium rates.

Page 1/2
8. STRIVE FOR PERSONAL DEVELOPMENT AND FURTHERING

YOUR EDUCATION

Because if you want to stay relevant and best assist clients, you’ll want to

stay current on the latest themes/plugins, know when major updates are

launched, and always using best practices.  Personal Development

includes your mental and physical wellbeing. We want you truly Whistling

While You Work, and you’re unable to do that if you’re stressed, sick, or

depressed.

9.NEVER BE THE 6TH ESTIMATE

Because we know this leads to a poor quality experience for clients and

decreases your chances of converting into a paid project.

10. DON’T TAKE ON UNNECESSARY RISK (POORLY

SCOPED OUT PROJECTS)

Because rushing estimates and taking on risk leads to poor customer

service, poor deliverables, and refunds.

11. STRIVE FOR COOPETITION (NOT COMPETITION) BETWEEN

EXPERTS

Because competition leads to under-cutting other experts and races to the

bottom and doesn’t increase your chance of converting.

12. DON’T PROVOKE CONFLICT

Because conflict can lead to stress and unprofessional behavior.

13. DON’T PUT YOURSELF ABOVE OTHER

EXPERTS

Because everyone on Codeable has been carefully vetted and is

considered a top tier WP developer.

Page 2/2
Build with heart.