Our Lady of Fatima University – Valenzuela Campus
College of Medical Laboratory Science
Laboraty Management
Reñella Sapasap | October 30, 2021 | 1st Semester – Midterm
❖ At the end of the unit, the student is able to
➢ Explain the nature of effective work group
interaction.
➢ Differentiate the people related problem and
process related problem.
Referred to as Team Management
❖ It means speaking of ability of certain individual or
people or an entire organization who are
coordinating with each other to perform a task
whether it is specific or a general task.
❖ Simply involves in teamwork, communication,
objective setting, and performance appraisal
❖ The key to an effective and efficient management
of work group is proper communication and proper
dissemination of information within the group and
all the people involve who are part of the group.
They must also strive and do their share and best
to accomplish and complete the desire goals and
outcomes.
❖ Group
➢ Two or more people with common interests,
objectives, and continuing interaction.
➢ It is alike, same, and complimenting skills to
each other but does not necessarily mean that
the drive approach of a common goal is the
same.
❖ Work Team
➢ A group of people with complementary skills
who are committed to a common mission,
performance goals, and approach for which
they hold themselves mutually accountable.
➢ Complementary skills
▪ The individuals are filling out each other’s
gap simply because they are mutually
accountable and to realize, materialize,
obtain, achieve, or attain a common goal.
Desired outcome or an expected objective
at the end of the day.
❖ Group interaction
➢ Is a key determinant of group performance.
➢ Cover the type and the quality of
communication that the entire organization
has or have.
❖ Another Factor in Managing the Group
➢ Individual Behavior affects the internal and
external relationship within the organization.
➢ Sense of commitment will strengthen the
individual or the overall desire of the team
member to reach a goal or to complete a task.
➢ Organizational Culture is a factor that will
make or break the overall group performance.
❖ Flexibility in group composition is limited
➢ Managers must do the best they can with
available people.
❖ Relaxed, comfortable, and informal
atmosphere
➢ It is necessary that the atmosphere is relaxed
and comfortable.
❖ Task well understood and accepted
➢ Task must be well defined, and it must have
boundaries and well understood by all the
members, and it must be accepted.
❖ Members listen well and participate
➢ Members should be an open vessel so that they
have the desire to learn more.
➢ They were able to participate and to coordinate
and to cooperate within the workgroup.
❖ People express feelings and ideas
➢ It is important that a person is being heard
because they feel important and belong in a
group.
❖ Builds essential skills will extremely and
ultimately benefit the group work or the
teamwork.
REÑELLA SAPASAP 1
 LMGT211| Management of Work Group |Prof. Jonna A. Tacsay, RMT, MSMT|
➢ Communication
▪ A good quality communication will always
pave the way for better understanding and
harmonious relationship within the work
group.
▪ To express self correctly, all modesty,
humbly, and democratically.
➢ Conflict management
▪ If the conflict arises that is the time that
when the conflict manager will set in.
▪ When resolving conflict within the
organization or between people and
employee it is necessary that the manager
is a rational thinker.
▪ The thought of the manager is way above
their emotions, and it will be easy for them
to decide fairly, objectively, and equitably
among the team members or subordinates.
➢ Problem solving
▪ Pertains to work related problems or
operational problems.
▪ The work-related problem is in the form of
technicalities
• Work itself
• Quality control problems
• Issue between the staff and a patient
(external people)
▪ And this is when problem solving is being
applied.
▪ In this type of challenges the ideal thing
to do is
• Process must be recalled.
• Find out what went wrong
(troubleshooting).
• Creating temporally solution.
• As a manager they must review the
entire event that happens.
• As a manager how they will be able to
come up with permanent solution and
discuss with the team members
afterwards.
➢ Project management
▪ Ideally it must always be a two (2) straight
process.
▪ Not only the subordinate is being
monitored and have a task to finish but as
a manager it is also their part to oversee
everything that is happening in the entire
process.
▪ The entire process is called the check
and balance.
▪ It is necessary that there is a project
management.
▪ Part of project management is to
consider the amount of time that will
determine the completion of a project.
▪ Things must be
• Set and clear
• Objectives, expected outcomes, and
the exact time to meet the outcomes.
▪ The reason why these things need to be
clear to everyone or to the members of the
group is that the main goal is to avoid
procrastination.
❖ If all these essential skills were able to build and
employed appropriately then the work group
would be able to finish the task within the allotted
time or earlier than the expected deadline or
schedule.
❖ Group composed of members who share the same
motivation can be problematic.
➢ It is ideal that a work group has a balance of
all types of people that are cooperatively,
synchronously, and harmoniously working
together.
❖ Pertains to on what type of people or members that
are involve participating within a work group.
➢ Task-oriented
▪ Everyone wants to do their own thing.
▪ An individual who is devoted with their
designated task.
➢ Self-oriented
▪ Everyone wants to be the boss.
▪ An individual who has a superiority
complex with his/her colleagues.
➢ Interaction-oriented
▪ Too much chatting, not enough work.
▪ They can detect a tension and they can
defuse it when arise within the workplace.
▪ Too much being Marites.
❖ This can be difficult to achieve software engineers
are often task oriented.
REÑELLA SAPASAP 2
 LMGT211| Management of Work Group |Prof. Jonna A. Tacsay, RMT, MSMT|

➢ Journey or Mourning
By Bruce Tuckman (who was a psychologist in ▪ This stage marks the end of the team
profession) journey.
▪ Ask the group for three hundred (360)
❖ Undergoes different levels of phase in completing feedbacks also known as multi rater
a task until the work group has already developed feedback.
and achieved repeatable, sustainable, and well ▪ Multi rater feedback is anonymous
organize group patterns. feedback is gathered about a member of
❖ Tuckman’s Model for Nurturing a Team to staff from
High Performance. • various people they have working
❖ The process that has been introduce by Tuckman relationship with.
involves the following ▪ When a new team forms individuals will be
➢ Forming unsure of the team’s purpose, fit in the
▪ When the group begins to discuss the group, and whether they will work with
task(s) and orientate towards a work plan. one another and they feel anxious, curious,
➢ Storming excited, and to get along.
▪ This is the stage when people start to push
against the establish boundaries.
▪ Build a team trust.
▪ As a team leader they need to check the ❖ Encouraging others towards the group goal is
conflict. to achieve a team spirit
▪ As manager they need to be observant. ➢ Team spirit is the atmosphere in which each
▪ Conflicts and tensions emerge when there individual works as part of a team.
are different working styles, differing ❖ Enable effective internal communications
expectations and different work ethics. ➢ Can keep the employees in the loop about the
company news.
➢ Norming ❖ Maintaining group discipline, ethics
▪ The individual already started to resolve ➢ The first step is to define what discipline is.
their differences and address their conflicts ❖ Harmonizing
and appreciate their strength. ➢ Reducing tension and building team spirit.
▪ Beginning to develop mutual trust and ❖ Problem solving
effective ways of working. ➢ Listening to others.
➢ Performing
▪ When effective work patterns are
producing the required results.
▪ It is not a problem or a challenge anymore
to a workgroup.
▪ To established clear objectives for the
group it must create a team charter.
▪ Team charter
- A document created with a
conjunction with the whole team and
provides a direction to the team while
establishing boundaries.
- Prepared in the early stages when a
team is form.
▪ As a manager help the team member to set
personal goals so that they can see how
their work will fit in the entire
organization.

REÑELLA SAPASAP 3